My issue is not with the pick up location per se. I scheduled another pickup location close to my loading location, ordered supplies on line, and expected to pick them up at the pickup location. UHAUL changed the location unilaterally, and then notified me. I called the number on the text from UHAUL and got the pickup location. They said they had my truck and would "work out" the supplies. When I arrived the next day, they had my truck, but the only way I could get supplies was to pay to them again and then seek a refund from UHAUL. This entire situation was because UHAUL took my money with an understanding to source the truck from my requested pickup location, then unilaterally changed it the day before. Cost me time and money traveling back and forth to a more distant pickup location. I still have to request a refund for the supplies I didn't pick up...I won't ever buy supplies from UHAUL again. Local hardware big box store is cheaper and more available for bubble wrap and tape, boxes.
GLENN C
Customer Reviews for The Mower Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Mower Shop was GREAT!! But the whole rest of the process was a nightmare - we were only there because we had originally rented from the U-Haul at 6014 Michigan Road but then less than 24 hours before we were to pick up the truck for a move, we more or less accidentally found out after we started asking questions and figured out that they didn't have a truck for us, even though we had reserved it a week prior. Needless to say - there were lots of people and logistics already locked in for an out-of-state move at that point but we were left scrambling!! And the U-Haul app is worthless - we were told by the U-Haul 800 number people that we would be able to return the truck and any U-Haul place but the app wouldn't recognize the two places closest to us and sent us four or five miles away to a large, empty gravel lot and the only way we recognized it was a single small U-Haul truck (no signage and not even an address - we had to deduce the location from the buildings around it). We drove around the lot a few times and then eventually found a small key drop box mounted on a post with a small U-Haul decal but other than that - no way to know!! At least at that point the app allowed me to finish the return but the whole return fiasco cost us probably 90 minutes after a full day of moving!! Not a good experience!!
Scott DTell me why I got charged for fuel. I replaced the fuel before I returned it.
RHONDA RLearn how to speak with the customers in a professional manner. Had to extend my rental and was told that I was being selfish by doing so. I was told that I was knowingly preventing another family from being able to rent the truck that I was in possession of. Then the person who I spoke with hung up on me.
ROSHENA RThe car is making a loud noise and shaking. The side mirror was broken
MARAWAN STruck was clean, did not run great. Would not change gears, died a few times.
Carolee NThe truck kept dying out and was not shifting gears well. It was clean though!
ANTHONY Nquick to sign up in app and rented online. walked in 8 min later walked out with keys excellent service
JAMES DWe accidentally left something in the vehicle when we left. They were very helpful to us in getting it back.
Robert EIt was an easy and convenient pickup and drop off, and very friendly service! Thank you!
Ray CGreat manager! Super helpful in bringing me up to speed on the latest trailer hitch hook up. Easy pickup and return.
Jeff EExcellent customer service and friendly associates.
BRYANT GThis store was able to readily accommodate my needed reservation changes. Staff were extremely helpful
RACHEL VThe 6x12 trailer was full of dirt and what looked like scraps of sod.
MINDY Rthe 26' u-haul was shaking as a blender at times, making the long travel very hard. needs review to check why it shakes that bad
MARIA SThe staff was fantastic. The equipment had not been swept out, but was in decent condition. I recommend The Mower Shop and will use them again.
MICHAEL R$25 cleaning charge was a surprise and for a plastic cup that I left in the cab is ridiculous!!
GARY AI filled the gas to the level it was when I got it and still got charged $9.50 for gas.
RODNEY SExcellent service Knowledgeable staff Very helpful
JEFFREY WTruck was not cleaned properly and engine making a lot of noise and oil change notification keep making beeping noise
AFFAAN SEasy drip off experience.
Joseph YThe team member who was to attach the trailer to my truck appeared to indicate that I should continue backing up. I could not see well in the rearview camera due to his position. I backed into the trailer and dented my truck. How about shouting stop? How about frantically waving hands? His expression and signal never changed.
ROBERT EWas treated very poorly by the manager at the desk. They had the equipment that I had reserved but were holding it for another customer that was to arrive after my pick up time. I arrived 5 min prior to my pick up time and was told they could not help me because I was early. When I questioned them about the time and equipment that I could see parked on the lot I was told to stop talking. The other employees were mortified by the terrible treatment but hostage to the abusive manager. I will never return to this location if this is how they treat customers.
Marnell WCustomer Service was excellent!!!
KYLE BI rent Uhauls from this location and one nearby at least 8 times per year. From now on, I'll only rent from the Uhaul about 2 miles north of this Mower Shop location. At the Uhaul Moving & Storage location in Noblesville, I have always been treated professionally and kindly. At the Mower Shop, its hit or miss. As a home stager, I'm under the gun to get alot of work done in a short timeframe. I need to have confidence in the reliability of the equipment I rent. In the past 45 days, twice I've rented horrible trucks from The Mower Store location, which is frustrating and stressful. Last week, I rented a Uhaul from the Mower store, and as usual, the employee asked for estimated miles. I explained that this time I was moving my college daughter home, and we both agreed that the anticipated mileage would be just over 100 miles. As I started to drive the truck, a strange noise occurred, so instead of driving 130 miles round trip with a challenging truck, I waited in line to request a more road-fit truck. The red-headed employee who provided "customer service" was hostile and condescending, informing me he's not sure what I would expect with trucks with over 100k miles on them. He embarrassed not only himself and me, but anyone who was in earshot of his mistreatment of a middle-aged woman who simply asked for a more road safe truck. Between the hit or miss road-readiness of the trucks and the hit or miss attitude of the employees, its just easier to visit the Uhaul off 146th Street location. Everyone there just seems more helpful and customer service oriented.
TRACEY NIt was sufficient
ERICA INothing really. Smooth check, truck was good, drop-off no problem.
KENT FThe U-Haul App crashed several times when trying to return equipment.
Nicholas GEasy pick up and return. No improvement needed.
Roger GThe truck was very old and noisy. I did not feel safe in it. The passenger door frame was shaky. The slightest incline would cause more noises. I'm honestly surprised we made it safely. Had I known it was an old rickety truck, I probably would have added the insurance. The employees at this location were super nice and friendly.
AMY GDrop off was a breeze and convenient!
STEVEN RDropped off after hours so did not interact with staff.
Matthew CThe location and people were wonderful. But failed to mention that the back doors of the van auto lock the van and we were locked out. Called location - no 2nd key. Told us to call the roadside assistance for u-haul. They said $200 and had NO IDEA when they could get there. That was an unacceptable answer.
JOHN SI am extremely happy with the help that I received! I wouldn't change a thing!
Nancy MCoordination with uhaul website when customers reserve equipments like dollies.
ROSELLA DEverything looks great to me
ABIODUN YMaybe actually give the price up front rather than surprising you with another $60+ to the order on pickup
Samuel HDid a self drop off so never had any interaction with the staff.
LAURA C