Customer did not leave a comment.JAMES R.
Customer Reviews for The Neighborhood Market Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.WILLIAM T.
Prior to scheduling, I went to another location to have them check my truck to ensure I had everything needed for towing a cargo trailer. They assured me that it did. On the day of pick-up, the gentleman attempted to connect the trailer to my truck and informed me that the ball hitch was too big. This resulted in me calling around for hours trying to find the correct size that would fit my drop hitch adapter. Failing that, I had to buy a completely new drop hitch ($63) along with the new ball ($9). The whole process of leaving U-Haul, calling around, driving to get the new one, getting the tools for installing and getting it switched out took 5 hours. And by that time, my moving help had to leave to go to another pre-arranged appointment. When I got back to U-Haul, the link to verify the damage on the trailer had expired and they couldn't figure out how to resend it to me. They assured me that the pictures I took of the beat up old trailer would suffice. Luckily, I didn't run into any trouble when I returned the trailer. My advice to U-Haul would be to have a testing device that hooks over the ball hitch rather than personnel simply measuring. If I ever have to use U-Haul again, which I hope is never because of what an ordeal the whole thing was from beginning to end, I will have them actually try to hook up the trailer before pick-up day. The pick-up location also asked me to identify a drop-off location from 4 selections. I told him that it was already arranged for me to drop off at the self-storage in Oklahoma City, so he chose 'other'. I thought it was strange, but then again I also thought it was odd how the self-storage reservation showed up in the online system too.APRIL S.
It's a convenience store 15 miles away from where I moved and not the original local drop off location. No one to check in the truck. Would not have known it was the right place had there not been one other Uhaul truck there.Cary K.
Customer did not leave a comment.charles C.
Customer did not leave a comment.Clinton G.
Customer did not leave a comment.Gale G.
My experience from beginning to end was very awesome! I will definitely use this vendor again if I ever need U-Haul again from this area!Leon B.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Reinier B.
He told me to hurry since he was in the process to give a church sermon at the store where I picked up the trailer.Linda W.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.Mark C.
Excellent Service ThanksAbraham R.
Customer did not leave a comment.John C.
Customer did not leave a comment.gustavo C.