Customer Reviews for The Packaging Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Packaging Store

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Mark G. on

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Gregory G. on

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Michele U. on

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Very friendly staff

Matt H. on

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I would probably recommend someone to just get a moving company. Same mileage with 3 movers was just a couple hundred dollars more than the cost of the truck after mileage fees and they do the work. I’ll know next time.

NILDA P. on

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Friendly, good service. Not much to improve,Excelent

Delores L. on

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The gentleman here was very efficient. Clearly this facility has their act together.

Scott T. on

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Tom K. on

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Mark G. on

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I do not like the new mandatory app that keeps my drivers license on file.... Other than that the staff is always friendly and helpful at this location!

Connie N. on

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For customers that are regulars, like myself, UHaul Corporate should consider a way to maintain our information on file for a quicker and easier reservation and check-in. Entering the same information time and time again when picking up a vehicle seems redundant and negates the whole point of "express" check in.

Katie M. on

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Alberta D. on

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Corporate needs to not need so many phone numbers. But the contract was well explained, easy to understand, and the truck was in good condition

Robert H. on

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Brendan R. on

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Neal B. on

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TONY H. on

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Lester E. on

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Very nice, clean, and friendly.

Debra W. on

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Dan O. on

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Kirk F. on

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thomas w. on

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The lady who assisted at the counter could use a lesson in customer service. I wouldn’t want her to be the last interaction my customers have. She’s just rude. A smile goes a long way. Also, maybe toss in an air freshener in the trucks?

Stephen R. on

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Paula B. on

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LEE D. on

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I'm a repeat customer. These guys are great!

Tom B. on

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Connie N. on

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This was an easy rental experience in contrast to the Springboro Pike location and my rentals with them. Additionally, the cargo van here seemed to be newer, or at least I liked some of the features better than others I have rented elsewhere.

Brandon A. on

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JEFFREY B. on

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Jeniffer G. on

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The customer service is not very friendly. I have rented a couple of times with the same type of reception.

DON S. on

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Blake N. on

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I spent all day cleaning up debris from around our city after a tornado hit helping others. I cleaned the truck for an hour to the best of my capabilities only to be charged a $50 cleaning fee! I called the location only to have Dan be short with me and tell me that he had to mop mud of the tail end. Are we as renters or work style vehicles suppose to power wash and upkeep this truck for showroom auction? After things became heated dan hung up on me multiple times when I asked for his full name and corporate number. I have spent hundreds of dollars at this location to have someone abuse there power over a drop of mud! I demand my money back and someone reach out to me about this situation. People are out here trying to help their community and losers like Dan on Clyo road in Centerville Ohio are trying to take my money for it! Feel free to contact me anytime Newcomb937@yahoo.com or 9374079957! This man is a horrible ambassador for you company that I have spent thousands with over the years and now I will never use this company again!

Rachel H. on

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This was my first time renting with U-Haul and what a great experience it was! The staff was super friendly, professional and helpful!! The process was very smooth and easy to follow as well!!!

Patrick M. on

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Perhaps add to your procedures, a reset of the trip odometer for customers to use. Was a bit difficult to find in the Ford vehicle. Otherwise very good transaction with great staff.

Jeff P. on

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Benjamin W. on

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Anthony M. on

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I was charged ten dollars for cleaning when the entire vehicle was clean when I returned it

Joseph S. on

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Nothing. All went well. Thanks.

John T. on

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I have to assume this was one of the preferred drop off spots as it was the only one showing on on my contract? I thought I would receive additional information . I hope I still get the discount.

Jeffrey L. on

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Everything was perfect - from reserving the trailer online, to pickup, and return. Also, the trailer was in good working order, including tire pressure. Thanks!

Tom U. on

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Ahmad Fahim A. on

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They charged me $32 for only one cigarette filter which I forgot to pick it up from truck.

NILDA P. on

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Wonderful people and attentive

Philip K. on

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Pam M. on

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Sally S. on

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For a first time renter the sales person was very knowledgeable but short in explanation. Other than that - pick up and drop off was easy and convenient.

Suzanne D. on

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Efficient service, helpful. No problems either time I rented this month.

greg m. on

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Durral K. on

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This was a last minute request and they did not hesitate to help. It’s the second time I rented from here and both times it was a great experience.

rhonda W. on

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Chris P. on

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ELLEN H. on

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Robert T. on

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JENNIFER K. on

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Kevin C. on

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LEE D. on

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You're doing just fine. Very friendly and easy to work . I would recommend you without any reservation.

Brian N. on

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Daniel H. on

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Nice people. Efficient.

Clay P. on

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Great vehicle and customer service.

Susan P. on

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This location was great. The gentleman assisting us was extremely helpful in determining the best rental option that would meet our needs. Thank you!

Gregory S. on

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Angelia H. on

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Everything was great, Thank you,

Stephen K. on

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Great customer service, keep it up!

Chuck K. on

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Everything was great.

jim l. on

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Nothing to improve. Everything was great!

Florin A. on

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Debra K. on

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Steven M. on

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Edward S. on

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very easy check in and return. no complaints

Rodney K. on

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Bill A. on

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Teresa T. on

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DON C. on

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The person at the counter was friendly and helpful. The equipment was clean and in great condition. I will definitely use this location again.

JOHNNY S. on

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Charles S. on

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Doug D. on

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Nothing! Excellent and friendly customer service.

Tibor K. on

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Frank L. on

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I have used them for years. They are doing a Great Job as they are. ...Which explains why I have recommended the many time over the years.

Stephanie M. on

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I was under the understanding that I was renting the truck for 24 hrs. I was told to have it back in 21 1/2 hrs. I missed understood the gas replacement information and was charged for a full gallons when I was short by .3 gallons. I would have gotten more gas, but the clerk didn’t check the van before I was dismissed. I also question the amount of mikes I was charged because it seemed excessive for the amount of time I had the truck. I will use a different vehicle rental company next time.

Karteek B. on

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Ian H. on

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Linda M. on

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Keith S. on

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Change your online experience. Once equipment is confirmed, dont move pick up location. I won't use your online reservation again. Extremely unfriendly

Brent R. on

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Philip K. on

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Very quick and easy to rent moving equipment at this location.

Michael S. on

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john d. on

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Scott J. on

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Ralph F. on

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Great Service - friendly people

ian t. on

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Mark S. on

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Everything was good.

Edward C. on

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Dana S. on

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Dan O. on

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Linda A. on

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Make sure that all staff has good customer service.

Virginia F. on

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Janice E. on

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Very quick and friendly service!!!

James G. on

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Mark C. on

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Michael T. on

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Sara J. on

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