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CHRISTOPHER W
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the front desk is great!
Jenn BBe more friendly!
KENNETH SEasy rental, quick.
JANE USharon and Dan were exceptional. Really good experience I will definitely be back.
BRUCE LA little trouble with the mobile pick up. 3 tries with a photo of my license. Key box operation is misleading. All in all still provided what I needed at a fairly reasonable price.
Timothy RConvenient location & friendly. Effecient checkout.
ROBERT PWe did not deal with anyone at Clyo, we did a mobile return.
Carly AExcellent service on both ends of this rental. Thank you!
LUKE TA smile goes a long way ....
CHARLES BExcellent and cordial in supplying a trailer to haul my belongings to Alabama.
CHARLES SKeep up the same great personalized service!
EDWARD MAbout 50 miles into a big trip the check engine light came on....not a big deal, but 500 miles of looking at it did not build confidence
CHARLES BNot anyuthing I can suggest. My experience was perfect
KEVIN BVery friendly and accommodating, will use again.
DANA PGot charged an extra $34 because they added 2 gal of gas to the truck upon return :-(
RONALD WEasy to drop off, plenty of parking.
DANA PThe front desk lady seemed a little negative. The truck was great though.
JOHN LGood experience!
PAUL CNeeded more workers Saturday my
MICHELE HThe windshield was dirty, the vehicle had an error code "Service deterrent system". The driver's side outside mirror was stuck and couldn't be adjusted.
Michael JCould use additional outside help.
WILLIAM PThe agents were extremely friendly and helpful. We brought the trailer back late at night on a Sunday, only to find out someone was still there. He walked out to help us out, which was above our expectations. We will absolutely be using this site for our future U-Haul needs!
Israel UGreat
DANIEL OAmazing customer service. He was beyond helpful. Will be back just because of him!
ELIZABETH FThe truck we used needs some maintenance. The great folks at this location have no control over that truck. We have rented from them many times. Our go to for rentals
DEBORAH PStaff was very friendly and helpful!
LAURYN SEasy in/out process
Randy MNo need to improve, as my experience was great.
JAMES CYou had the truck ready at the day and time I had requested. The in-town move went smoothly, no issues with the truck whatsoever. I will definitely use you if I need to move again. Pam McDonald
Pam MIt was a good experience. Both of the people I interacted with ere nice and helpful The guy was light-hearted and had good jokes! :-) The lady was very cordial and helpful. thanks for everything.
Willie CThe process was so easy
Elizabeth RFix your computer systems. Systems were down and our pickup was delayed by 1.5hrs. We had to wait in the parking lot for the location to open then wait longer to see if the systems would come back up. Finally we did a paper transaction.
Joseph LExcellent and professional service here in Centerville. This is my go to place… thanks
Darren PI made a reservation for a 6x12’ trailer like a month before the date I needed it. Went through the whole process of inputting my vehicle specs, if I wanted the insurance, etc etc. I show up to pick it up expecting I’ll be able to slap it on my trailer and ride away in minutes similar to how the experience has been when I’ve rented a truck from a different location. However, this location decided they needed ALL OF THIS INFORMATION AGAIN. Additionally, I was scheduled to pick it up at 9am and the owner wasn’t even there! His wife who was extremely short with everyone manned the computer and said he wasn’t in yet, called him and he was still sleeping! What kind of service is this?? Why make a fucking reservation at all?? These people suck. And uhaul, your app sucks. It gets caught up when trying to upload images and then makes me think the return process hasn’t gone through. Get some quality control ASAP you scum.
JACOB TAlways great service!!
John GGreat Experience
Dan OFast check in and out.
JIM YMy whole experience with U-Haul was perfect
Jeffrey VDon’t change a thing. Service from this store is excellent!
Timothy LAlways great service!
John GI was charged $20 for a drop off fee at the U-Haul center in Ohio. I was told by the Florida store that I was not allowed to take my own car off the dolly. So I get charged $20 and a lady told me that that’s a fee U-Haul requires them to collect, and my Florida store should have charged me $20. I looked at my Florida bill and there was no charge. Ohio people were nice enough, but I’m just curious if that’s true.
William SVery helpful and informative with all my questions and needs. Friendly and well organized- great experience overall!
Benjamin DExcellent service, thank you
Di AThey don’t treat the customers with respect
Mohammed AQuick and easy
Gina FAllow the store manager to make new truck keys that work better.
Michael LEquipment was excellent and available, but this locations customer service is NOT up to par with handling basic customer interaction . The seasoned woman working up front seemed “argumentative” and “irascible” over simple and non debate inducing questions (such as when to return the truck… what the insurance covered.. if before and after pictures were needed. All questions that other locations in the past have given a polite and simple/direct answer to. The gentleman in the store however, was very upbeat and very helpful even when they couldn’t get their computer to load (which is completely understandable). He single handedly made my experience much better (even though they still were not able to fix the computer problem, his positive and helping disposition was a huge help!
Michael JService was excellent.
Stephen V