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Michael P.
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was functional enough to keep creating profit, but the paint and decals were in such bad shape, that it harms your brand.
Charles T.N/a
Steven S.Conveniently located east of Centerville, OH. Drop-off process could not have been simpler. Just parked the truck and handed over the keys! U-HAUL emailed the completed contract paperwork within an hour.
Mark D.This is what I expect your locations to look like!
KURT R.Keep doing what you're doing right.......Great Customer Service!!!!
Connie H.Excellent service. Easy to deal with when changes occur. Helpful and knowledgeable about the equipment and rental procedures. Thank you.
Christopher H.Both people were very kind and helpful..Much better than my experience at Hertz.. I will openly promote this location to every single person I know..
Jeffrey R.Everything went smooth with reservations on line and pick up. Everyone was friendly and efficient when I arrived and returned.
Latasha H.Equipment very old and beat up. But functional . Dealer was excellent. On line return system horrible
Gregory R.Everyone was very helpful.
Candice B.Location and equipment was fine. But the overall uhaul system experience was very frustrating. Didn't know that we only had an hour to pick up the truck from the scheduled time. Just missed the timeframe and had to wait until the store opened. Couldn't get a representative on the phone to help. Messed up our move in the morning.
Doug C.The gentleman that helped me with my rental today went out of his way to make sure this was a painless and positive experience.
Chad B.Mobil check-in for an early pick-up was super easy and so convenient. Pretty amazing tool.
Mark C.Nothing to improve ,great and clean location ,the stuff were very professional I was in out the location very quickly. Thank you for the service.
Soraya D.They were very helpful and accommodating..pleasure doing business with them!
Reina Q.I gassed the vehicle at 8 mpg like they said and STILL was surcharged for a gasoline fee. Totally unfair. They go by where the needle is on the tank I shouldn't have been honest and drove out of my way to return the vehicle with gas as I found it. Unhappy customer. BTW would never have left a negate comment but they didn't even ask me before running up my bill.
Bradley B.owner/operator was fantastic
Barry C.I rented a cargo van and a utility dolly. They never put the dolly in the van. We ended up taking the van back and dropping it off. I explained without the dolly I couldn't get the unit out of the house and now I have to go to work. I was charged full price and had to rent same thing today.
Rhonda S.Greeted you with a smile and conversation about the truck, move and question; is there anything else we can help you with ... great way to wrap up the process.
RONALD L.Nothing! Everything was better than I would expect. They were very family/ friendly, polite, & as soon as u walk three the door it's a comfortable feeling. I will definitely recommend 2 others.
Danielle S.Your app is garbage. It wouldn't let me do anything I spent the time to download it just to have to go to ya'lls online site.
John V.The place is good and the location is also good but what I don't understand is,I used the van for just 2hrs or less than 2 hrs, so I thought I was going to pay $19 before tax but I end up paying $42
Kingsley F.They need to change the left tire as it was out of balance so the ride was a little vibrating.
Kirk F.Great Experience
Dan O.I reserved to pick a truck up early from the Miamisburg location to pick up at 8 am. Got there and staff said they had to change it pick it up at Centerville location. I asked does Centerville open up at 8 am and they said yes. Got to Centerville location at 8:15 am and NO they don't open until 9 am. I wasted 40 minutes on the road there and back and 1.5 hours having to wait for Centerville to open up. The thing that saved you was the gentleman at the Centerville location is always great. I have rented from him before. I received no discount except more mileage to return truck to Centerville instead of Huber Heights. I feel I deserve a discount for confusion and time wasted. Also customer service on the phone said I was sent a text Thursday-I reviewed and shared I did not receive a text of location change. Please follow up with me for my discount.
Todd K.this location is wonderful! They always get me in and out fast -- I rent trailers about 10 times per year to support my rental home business. The owner operator is frequently available after hours to help park the return trailer!
james W.I was not told that my rental changed location from Miamisburg to Centerville. I wasted 30 minutes getting it straightened out after trying to check in and then waiting in line. Made it to Centerville only to have to wait for them to get the truck out buried by other trucks and unloaded of the items in it. An hour later I finally got my rental. I had 3 movers standing around doing nothing at $100 an hour because I could not pick up my rental on time.
GLENDA W.I have rented from you in dozens of markets over the last 30 years, and I have never had such a pleasant experience as the one I went through recently with Dan and Sharon O'Neill at The Packaging Store. They made everything so easy to navigate, and were incredibly generous with their time to answer questions I had, make recommendations on size, and suggest additional gear I may need that ended up coming in handy. I will use them again, and will highly recommend this location to family and friends.
Douglas G.One worker didn't wear any mask and was making political comments to another worker. The other employee wore her mask and while checking us out she pulled it off for a second to get a hair out of her mouth. She proceeded to check us out without cleaning her hands at all. When we got the keys we immediately sprayed them and the paperwork with sanitizer because we were so disgusted. I've been to this location before and the male employee never wears a mask and try's to make somewhat inappropriate chitchat. If I get sick I'm 100% sure it was from this most recent interaction.
Catherine A.Everything about the actual rental experience was great. The truck was in good shape and clean, and the customer service was great. Unfortunately, the man that assisted us was not wearing a mask. The lady that was working alongside him had a mask on, and, from all indications, was pleasant to work with. There was a sign on the door requiring masks to be worn by customers. Regardless of one's personal opinion, my wife and I obliged to the request of the business to wear a mask inside the store. My expectation is that the staff/ownership would have no choice but to adhere to the requirements set forth by their business for the customer base. I can't, in good faith, refer this U-Haul store/rental center to my family, friend and business associates.
Shane E.I will have to wait for my final bill to be sure I was not actually charged for the extra blankets not being with me and for the gas. That said, they ensured me it would be taken care of and if that proves true, I would stay with my ratings of this place.
ROBERT R.Great place to rent equipment. Check in was efficient and the employee that served us was very helpful.
Michael C.I was there before their 9 am opening on Friday morning, and was 3rd in line waiting outside. The first employee unlocked the door 7-9 minutes past 9 am, and the second employee showed up 5 minutes later. Very helpful once inside but for higher rating would recommend on time start
Paul L.Friendly helpful staff here.
Keith H.Humble people, so understanding of my needs and all well served on time.
Yonathan G.Have used this location several times and have always had a good experience. Thanks
JIM G.Send them all to this location. I'm 78 years old...and I've rented from several other U-Haul locations in and around Dayton...over the past 20+ years that I've lived here. These people are the Best...in every category. I drive past several other U-Haul locations to come to them.
Harvey L.Great service! Company personnel provided excellent quality and thorough training on the trailer and assisted with hooking and unhooking it from my truck. Thanks for an outstanding rental experience!
Steven W.They do a very good job here. Friendly service and knowledgeable. Cant ask for more from a U-Haul dealer
Richard H.Great experience!
Catherine T.Keep doing what your doing.
Ronald S.Excellent experience renting this truck. The process to pick up and drop off was flawless. The truck was spotless clean and functioned perfectly. A+
Daniel T.service was fine but the employee wasn't wearing a mask. i won't be back. this is the only business i've been to during the pandemic where the employees weren't wearing masks. this may not be a real pandemic for that employee, but for those with sick/dying loved ones, it is real.
Stephen L.Best in the business!!
Kelly A.False advertising truck is 17 ft not 20 ft had to leave a couple of items behind. Space over cab helps but should not be counted in length of truck it is misleading.
Gregory B.The staff was pretty rude - there's all kinds of signs all over the place warning you about extra charges and boot prints and blankets - makes you feel like renting from Uhaul isn't the right way to go - you never get treated like that at a corporate location!
Robert N.