We got charged extra for gas even though we put in more gas than recommended for the estimated mileage. (3 gallons versus 2.6). $39.95/day truck shouldn’t have cost close to $100 for such a short trip and two hours of usage. Also, we wanted a $19.95/day truck. One $19.95/day was in the lot when we left, and two were in the lot when we returned.
Lea W
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at the Clyo Road location are friendly and professional--I would recommend this location.
GREGORY MVery nice staff, backed the truck out for me and greeted me upon return. Very easy pick up and return process. Truck was clean and without any mechanical issues. Additional equipment and pads were on board in case I needed them. Would definitely support this small business again next time I need Uhaul services.
ASHLIE FVery rude individuals inside. I was greeted with "What do you want" then i was treated very rudely by the woman, she was upset i was returning the unit on Sunday and they were going to be closed. I will not be going back here at all.
JARROD GYour equipment sucks. I tweaked my back getting the trailer on and off the hitch because there was no stand attached to the tongue absolutely ridiculous not to have the trailer stand.
MATTHEW AThey were extremely helpful verifying they had a dolly and had it ready for pickup. Highly recommend this location for rental.
BRYAN BI can't find any fault or recommendation at this time. Everyone was professional and helpful.
ROCHELLE FIt was closed when we got there. So we only drop off the key
SHAHIN THave the equipment requested (auto transport) available when needed. This is for Uhaul to figure out, not the location above.
CHRIS Gfriendly, efficient staff
Jennifer MThis location is exceptional. Equipment is always good to go and pickup/returning is easy.
BRYAN MCompetent and friendly staff
DANAL NMake sure the change engine oil soon is taken care of. It's annoying to see red warning, most people won't push buttons trying to make it go away.
Herman MI think you need to check the transmission on our truck. It seemed like every gear shift was a chore for the engine. You could hear it straining for a good 5 - 10 seconds before it would shift. Also, the wind noise was horrible. At 55 mph on the highway, it was giving us a headache. The rest of my experience was top-notch, though.
Kevin DGot charged a cleaning fee for having one cabinet door that I forgot about good job guys appreciate that
JORDAN HWorst place to get u haul
Jaimin PClosed at 1 pm on Saturday - I would think Saturday is the busiest day for uhaul. We did not have interaction with any personnel so a yes/no review is in accurate.
Lisa FEverything went smoothly.
Joseph HExcellent service - very responsive - I could not have been in and out any faster dropping off my trailer than if I had been going through a Chick-fil-A drive through.
BRIAN CWindsheild wipers were very bad. Caught a heavy down poor and they were smearing causing loss of vision. Other than that it was tough without cruise control. Econo fuel gauge is worthless gimmick. Have a good one.
ROBERT AThe guy who helped me was very friendly and knowledgeable.
NATHAN CExcellent customer service.
DEBRA LEverything was good. No complaints. Thanks
Robert CEasy out and drop off after hours and the computer bill afterwords made it all seamless.
CRAIG AExcellent customer service. Very well put together place with any all materials needed. Short on utility dollies but that was not their fault. Had plenty of appliance dollies that worked great.
CODY HEverything went smooth, Liked the experience.
GARY BThis location was super easy to deal with I had to extend my rental out. No issues whatsoever just we understand and don’t worry about it. Very understanding and polite. There is always room for improvement but they are already doing everything so you get 10 stars from me!!
Talia MWe had to wait on a truck. The people were very friendly and accommodating.
DONNA CStaff are very friendly and made sure i had everything i needed
KILLIAN LRental was great!
PAUL HThe lovely married couple who own the place provided a clean truck and quick, excellent service as usual.
JONATHAN BGreat experience - no changes recommended
Robert Bevery one there was very helpful and very nice to talk with .
STEVEN KTruck was in good shape, all equipment provided as ordered and staff answered all my questions. Highly recommend.
PAUL BMy original reservation was at t&d automotive, I booked online using the uhaul website. It allowed my reservation to be booked on a day the automotive location was closed (which I didn’t realize beforehand), so when I arrived and used the uhaul app to check in it immediately prompted me to contact customer service. That was when I found out they could not provide a key at that location to the equipment because there was no contactless Dropbox. The customer service rep very quickly found me a new reservation at this location, the packing store on Clyo, and the rest was easy. I would just adjust settings for t&d automotive so that no one else books on a Sunday and you’re good to go.
Alexandra TThe manager that waited on me had excellent customer service. He took the time to address any questions that I had.
PATRICIA HEasy and trouble free. The staff was actually there when returned on Sunday and went the extra mile by backing my trailer into a spot which I could never have done alone. Definitely a great experience.
KENNETH SIt was a great experience
MARY MI really don't know about the questions, we dropped it off in the afternoon in a drop box. I would recommend, they performed the intake and I got my reciept.
Michael SOwner was very friendly and courteous! Service was above the norm!
MARK EQuick and friendly
DONNA MWhen I arrived at the location, I found out the truck I had rented was not available and my reservation had been moved to another location without my approval. I looked and I had received an email about the move, but I don't feel the system should have allowed me to make the reservation if the truck was not at this location. Also, the truck I picked up had a little over 1/4 tank of gas which caused me to have to stop at the beginning of my trip for fuel. This made it difficult to judge how much fuel to put in the tank in order to return it at the same level.
DAVID DThe lady at the counter is not very polite. She could use some lessons in customer service. After returning the truck I was charged for three gallons of gas even though I only drove 17 miles total. I suggest using the Uhaul on 741 in Miamisburg. They were friendly and helpful.
WILLIAM R