Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)

2,808 reviews

7999 Clyo Rd Ste C   Centerville, OH 45459
(Corner of Franklin St 725 and Clyo Rd)

(937) 436-2471

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(937) 436-2471

7999 Clyo Rd Ste C
Centerville, OH 45459
(Corner of Franklin St 725 and Clyo Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thanks so much for your excellent service!

Craig B. 
Rating:
1.0

I filled the tank to1/2 full as instructed. however instead of checking this prior to me leaving the facility the women told me that she would email me my contract. I STRONGLY disagree with u hauls assessment that the truck wasn't half full. as expected your company is practicing shady tactics. Since i left the business it's my word against hers. SHADY-SHADY-SHADY

Paul C. 
Rating:
2.0

The lady that I have to deal with should not be in customer service.

Chuck W. 
Rating:
5.0

The only problem I came across was the back bumper to which I slipped and hit my shin twice that required 30 stitches !! A good amount of nonslip or nonskid strips for better shoe grip Thank you !!

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Maureen D. 
Rating:
5.0

Staff were very nice and quick in there turn around for my rental. A+++

Ryan L. 
Rating:
3.0

I called and reserved a 10' truck for my moving day.. but when I clicked my reservation, it had me with a pick up truck…so, that was a mild worry. Once I reviewed the number of my actual truck it did not match the picture confirmation they sent. When inside the correct truck, there were someone's keys left in the cup holder (these were returned with my keys). (BE 1846 R). Just a suggestion, make sure the employee is sending the correct picture with the correct information attached to it, so it eliminates any confusion in the future.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Houston D. 
Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Lavonna S. 
Rating:
5.0

Always use U Haul

Donovan P. 
Rating:
5.0

Smooth, easy rental process. Knowledgeable & extremely helpful staff

jennifer G. 
Rating:
5.0

These people were very accommodating. We appreciate being able to drop off the van a mile and a half from our location!

steve K. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

The O'Neils are great people and provide great customer service.

Daniel W. 
Rating:
5.0

Fast and courteous staff. I will always rent from them now

Michael P. 
Rating:
5.0

Customer did not leave a comment.

RICARDO F. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Nice experience. Easy transaction.

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Mary T. A. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Much thanks for getting us underway!

Earl K. 
Rating:
4.0

Things went smooth and I was in and out in a few minutes. No complaints

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

J Allen S. 
Rating:
4.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
3.0

Had issue several times during use: after inserting the key, it would not turn the lock cylinder to start the truck. Wiggling it for a minute worked a couple times but at one point I wasted 20 minutes trying to start the truck. Was only a moment t from calling roadside assistance. When I brought this up with the rental manager when returning the truck, he was quite indifferent, saying, "Yeah, it does that sometimes" but didn't offer any help or even empathy. He was more focused on checking the truck back in. Quite unimpressed with that response

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Thanks

scott K. 
Rating:
5.0

super easy and convenient

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

open earlier.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Friendly and helpful.

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Domenic B. 
Rating:
5.0

Customer did not leave a comment.

Randel B. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

-- Service was good overall. I have not received a final receipt. I did drop it off after hours and completed the return online 24+ hours ago. But still no final receipt. -- Truck had problems going up hills. I'm also glad I did not need to take it on the highway.

Rosemary F. 
Rating:
4.0

All good

joey H. 
Rating:
5.0

Customer did not leave a comment.

Monserrate C. 
Rating:
5.0

Always wonderful people to work with.

Charles P. 
Rating:
4.0

Customer did not leave a comment.

Joycelyn S. 
Rating:
5.0

Virtual check in/check out was ridiculous. Took way too much time. Will not do that again.

Joni L. 
Rating:
5.0

Customer did not leave a comment.

Miriam S. 
Rating:
5.0

Customer did not leave a comment.

donnalee Z. 
Rating:
5.0

Customer did not leave a comment.

DUANE F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Staff was very nice!

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Carly S. 
Rating:
1.0

Truck was fine. Trailer had bent nose causing noticeable misalignment for 500 mile trip. Spent over an hour just picking up equipment. Messed up contract 2 or 3 times. All the credit card transactions made it very confusing. People were nice, but process and experience was terrible. Accommodated my need to upgrade to larger truck which caused all the issues. Perhaps the uhaul reservation system can be improved or offer better required training to quickly and accurately make changes.

Ted S. 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
4.0

They apparently don't rent trailers for 24hrs. I rented it at 4pm he ask me to return it in the morning so he could rent it out again. I had it for 1.5 hours and still paid full price. Next time it will be a 24 hour rental.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

However your store at 234 Springboro in Miamisburg was not good. In particular your manager Evan . I stopped in Friday April 1st to rent a trailer, he said they didn't have one, but took my name and phone number and would locate one and call me back. I heard nothing, so on April 5th I called your corporate number and guess what you had 3 at that location. So made arrangements to rent a trailer from that location with a 2017 Ram truck that we had used to pull a trailer from that location last October. Guess what Evan claimed our vehicle did not meet the requirements to pull that trailer and would not allow us to hook up the trailer. Not at all providing any type of customer service. Will not rent from that location ever again . So I rented from tour Clyo Rd location GREAT CUSTOMER SERVICE THERE

HAROLD S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Make your pricing more transparent please. The side of the truck that I rented said $30, but I paid $150 for 4 hours and 50 miles. It was not clear all that I should have added gas to the tank. I thought that was included in the $1 per mile. Great truck though!

Kenneth W. 
Rating:
5.0

I picked up the truck on Saturday Good service-extended the rental another day. On line service helpful Only issue I have is being charged $12 for fuel Truck was not completely full Not happy with this charge!! GK

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Farida E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

We were using the self guided mobile return and were prompted to return the keys before getting adequate photos of the cab and gas/mileage. This wasn't necessarily the problem for the drop off location rather the app didn't take us to the correct form until the second time I clicked the 'return the truck' link from the order page.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE N. 
Rating:
5.0

I went 26 miles. I added 1 gallon fuel to cover 26 miles. I was charged for 2 more gallons ??? So I used 3 gallons to go 26 miles ??

TERRELL M. 
Rating:
5.0

Great Team at Centerville Ohio

Charles M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

The woman I dealt with, Kendra I think, was great.

RICHARD G. 
Rating:
5.0

Owner and staff were very friendly and a pleasure to deal with.

JON L. 
Rating:
5.0

No negative comments. Very smooth process. Only took a few minutes to fill out paperwork during pickup and dropped off keys at the end. Great experience.

David T. 
Rating:
5.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

I made several mistakes when reserving online. The location went above and beyond (waited for me past closing) to come in person and get it sorted out at the last minute! Staff was friendly, helpful, and services were as promised! …Would recommend and use in the future!

AMANDA V. 
Rating:
5.0

The Package Store is a great local business with excellent employees who are very helpful.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
1.0

Needs work on communication with customer about pay. Left a note on my return truck saying that I needed to be contacted about the payment, and no one has gotten back to me - so now I'm more than likely going to be stuck with a late fee as a result.

NATALIE A. 
Rating:
5.0

Excellent service! No suggestions for improvement - thanks!

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Nothing. The staff was wonderful to work with. The equipment was in tip top condition. The prices are reasonable. If it were up to me I wouldn't change a thing.

Paul K. 
Rating:
5.0

The best of best people work at this location. Great customer service!!

ANDRE T. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
No reviews have been submitted for this location.

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