Enclosed trailer was spotless, Pick up staff in Waverly, OH was friendly and helpful. Drop off staff in Des Moines, IA Hubbell location also very friendly and helpful.
kimbery h
Customer Reviews for The Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was clean except for the floor mats . It is fine. It is winter in Ohio after all. Everything else was fine
Skyla BLove this place, very friendly and always willing to get u what u need. Thanks
Kandace SThe location was easy to find and the staff were nice. Drop off was super easy!
Kerry GLeslie was great! Very helpful. She went above and beyond to fix the mistake made by her coworker. I'm sorry that she was stressed over it. Her coworker, on the other hand, lost future business. Thanks, again, Leslie! Also, why, when there were 3 auto transports available in my area, did the internet list all of them as 'unavailable'? That's a poor way for Uhaul to do business.
Brian HIf they get all there equipment
Connie MThey went out of their way to help us with our business. We were treated very well by the lady.
Jeff EQuick and easy drop off
David MEveryone was very Helpful right from the start.
kristi wSuper nice staff!!
Jodi OMake using the app to pick up your uhaul a little easier. The locks are difficult to unlock when you get your code.
Jay DShe met us as we entered the parking lot...friendly and helpful!
Frances GI was not impressed at the return facility maybe because the pickup facility was so nice and clean and organized and easy to find. Some of the staff was extremely kind and helpful though while some were a little weird.
Teresa MThe roof poured water
Aaron KReturned on the same day as picked up and you charged us for extra days! We have proof (pictures with date) of the drop off. Will never rent from Uhaul again or recommend to anyone.
William LFriendly staff and very helpful
DORON FGet nicer staff. See above comment for more information.
Nevada SSuper friendly staff!! Went above and beyond!!! 5⭐️⭐️⭐️⭐️⭐️
amy rSuper nice staff!
Bret HCustomer service at the rental location was superb. Would HIGHLY recommend to any of my friends.
Scott Hvery friendly....
RUSSELL BI received Friendly and prompt service. Will definitely use this location again if I ever need a truck again.
Mary DEverything was great, nothing to improve.
donna cThis location did not have the packing blankets I had requested when I made the trailer reservation several weeks earlier. Also, I was called by a U-haul representative a few days before picking up the trailer and notified the pickup location had been changed. I specifically asked if the blankets would be available and was told "yes." I had to drive an additional 50 miles to get the blankets.
David RVery nice and helpful people
dennis CGreat customer service friendly and help me out with all my movie needs
JOHN MYou need to have the right equipment ready when customer picks up the truck. The ramp didn't work right so I had to lift more than I should have had to. P
Jeff EHad truck 24 hrs and 10 minutes (have photographic proof) so was charged for two days. Business was not open when returned, and would not return my call when I called about the charges. When they finally answered the phone, they stated the lady that took care of that wasn’t there and to call back, but they never answered the phone or returned my calls. Rented truck for my church to perform charity work. Have done this for last 3 or 4 years but will consider alternative next year.
Charles BOwner closed the shop 3 hours early, 1 hour before I arrived for my 4pm truck reservation, which stranded me 30 minutes from home, and put me 17 hours behind schedule. No voicemails we left, were returned. Family emergency claimed by the owner turned out to be the owner prepping for a Halloween party he was throwing.
James RI told my agent at this location that I did not want insurance under any circumstances. She was not there on the saturday she promised she would be. The guy that issued the trailer promised to take it off and that I did not need a copy of it . They charged me anyway and now I need a refund due to dishonesty . Never again.
Paul GHorrible
Kayla DStaff is always friendly and helpful.
JACK HGreat understanding people, very personal and pleasant
Georgia EWorst uhaul experience I ever had emailed uhaul customer service and still no reply going on 4 days now. So let me just get started what I wrote verbatim in the email I sent of my horrible experience. I am highly upset right now. Just rented a uhaul today. This uhaul has numerous issues and is dangerous to drive. The brakes are horrible and grind, ABS alarm system keeps going off and does not go off. The whole entire dash lights flash on and off, it was the roughest ride in a uhaul I have ever experienced. Never have I experienced this before in a uhaul. . I have rented numerous uhauls and never had this happen before in a previous rented uhaul. When I rent a u-haul I expect that when I pay what I do cost wise to be provided with something guaranteed safe to move in as promised by u-haul. This needs to be rectified!!! as after this experience I do not want to use another uhaul again for the pure carelessness in ensuring a safe usable uhaul for customers. It was scary driving down the road and hearing this uhaul sound the way it does, the alarms going off inside the uhaul.. We made the place we rented it from aware they said uhaul has been well notified about these issues with this thing. But again when I rent something it should be safe to use and up to par with repairs needed. I was told that it had a quarter tank in it right as we rented it and it did not it has a half of a quarter in it which I took a picture immediately once I noticed that before it was even off lot. But was expected a quarter to be put back into it bringing it back. Also there is something wrong with gas amounts this truck sucked up a quarter of gas in barely 12 miles worth in distance that is insane and horrible service on uhauls end of agreement.
sam kNot a thing
Brandon JGreat location right by a sheriff station and very well lite drop off area.
Brandon JSmooth transaction. Thanks, guys
louann gNothing
James CFor us everything was fine!
richard dVery smooth. Truck was in great shape.
thomas dLower your rates
Kurt WThe return app is cumbersome. It took too long to work through the return process. It worked, but was cumbersome. I think some effort to smooth out the multiple steps would be helpful. The location was dirty and junk lying around everywhere. Poor lighting and rain contributed to the feeling of unease. I felt uncomfortable walking around the dark area at night trying to return the truck. It wasn’t late at all, but because it gets dark very early this time of year contributed to the issue, as well. Did it work? Yes. Was anything actually unsafe? No. Was it easy to find? No. Better signage would help. GPS took us to a road where you could see the location, but couldn’t get to it easily. We figured out that we had to go back out towards the main road and cut through a couple parking lots. May have been easier in daylight. I suggest adding more light for returns after dark. Again, nothing horrible. But these are things that would’ve improved the experience.
Kerry HNothing specific. Was straightforward drop off of equipment.
BRAD FThe staff was very respectful, courteous and very very helpful.
Delicia CNothing
Robert DThe Shop was the second location I travelled to for the trailer. Tim (Uhaul Rep) was integral in finding me a location with an operable trailer after the first location I visited only had a broken trailer. The staff at The Shop were very helpful and had the paperwork done and trailer hooked up quickly.
Jeremy WDropped off after hours.
Jeffery BExtremely helpful, pleasant and professional. Will use again.
barbara h