Customer Reviews for The Smoke Shack
(U-Haul Neighborhood Dealer)

518 E South E St   Broken Bow, NE 68822

(308) 872-2238

Location Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(308) 872-2238

518 E South E St
Broken Bow, NE 68822

Services at this Location:

Location Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
3.0

Have them help me hook the trailers to the suv

James K. 
Rating:
4.0

Customer did not leave a comment.

Montana B. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Thane L. 
Rating:
3.0

Customer did not leave a comment.

BARB U. 
Rating:
5.0

Couldn't log into your site to return equipments at after hours drop off

robert S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
3.0

The lady was very helpful and she met me as I pulled in to the parking lot and had someone help me unhook the trailer.

dot S. 
Rating:
4.0

Customer did not leave a comment.

Ryan L. 
Rating:
3.0

Customer did not leave a comment.

Perry A. 
Rating:
3.0

I won't recommend U-Haul to anyone.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Carey D. 
Rating:
5.0

Clean ice from in front where customers walk.

stefanie B. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

MARY Jane H. 
Rating:
3.0

Weighing total experience, I'm very satisfied. uhaul will be my first choice, when needed in the future.

David L. 
Rating:
5.0

Mark does a great job he is my go to guy

DAVID D. 
Rating:
5.0

Everyone I worked with was great and pleasant to deal with. Made everything go smoothly

Mike J. 
Rating:
5.0

Mark made sure we had our equipment as ordered

Mike J. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Julie K. 
Rating:
4.0

Mark really tried to get us a truck but we didnt know until 12 hours before that we had a truck and we rented several days in advance. Highly recommend renting in advance. I believe this is the only reason we got our rental.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Sally G. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Sandra W. 
Rating:
4.0

I was told that the gas tank had to be 1/4 full and it was but I was still charged 23.00 extra

DONN M. 
Rating:
3.0

The people told us that since the next day was Sunday, we didn't have to return it until Monday (no extra charge) We did return on Sunday, but not by 10:00. Got an extra day charge. Not a big deal, but we would have planned differently and avoided that.

Rhonda H. 
Rating:
5.0

Fast, knowledgeable, helpful. Just a good experience

Ray E. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Awesome Service!

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

stefanie C. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
4.0

Customer did not leave a comment.

Leonard R. 
Rating:
4.0

Customer did not leave a comment.

Kathy M. 
Rating:
4.0

jack for tongue would have been nice. this is uhaul's fault, not the owners. he helped with the hook up and double checked lights and hitch. recieved follow up call, nice follow up experience

robert H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Amy Z. 
Rating:
4.0

The trailer had clearance lights that didn't work.

Gene H. 
Rating:
1.0

Charged me an extra 50 bucks with out notice, didnt call or anything.. no reasons given.. just hit my card because they could on Oct 31st bouncing checks I had just enough to cover and costing me over a hundred bucks for i.f. and another hundred in bounded check fees for no reason at all... I'm a beyond upset... will never recommend or use again

LONA P. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Everything was good and everyone was friendly

nancy H. 
Rating:
4.0

Customer did not leave a comment.

Brant B. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Make drop off after hours easier!

Jerry C. 
Rating:
1.0

Absolutely horrible experience! I booked my uhaul a month in advance. I called to confirm the nigh before. Literally 5 minutes before pick up, I get notified that there isn't a truck for us and there won't be. We had already driven six hours to the location. Only to be told to drive 3 1/2 more hours to pick up a truck. No discount, no customer service, absolutely horrible.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

Eldon S. 
Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
5.0

Everything was good!

Don B. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

dot S. 
Rating:
5.0

Friendly, and helpful. I ended up with a larger truck than I had wanted, because that was the only truck they had . But I was only charged the price for what I had ordered. Everything went very smooth. K.Hall

Kathleen H. 
Rating:
4.0

Customer did not leave a comment.

Ray E. 
Rating:
4.0

Customer did not leave a comment.

Grant S. 
Rating:
5.0

Nothing. The people that rented me the trailer had a nice place & had their act together

jeff G. 
Rating:
2.0

I was charged after the fact for a small amount, with no notice or communication as to why. I returned the equipment clean and at the appropriate fuel level.

Christy O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Karen W. 
Rating:
2.0

See above comments

Dale K. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

The clerk helped me out. Very nice and friendly even though they were swamped with other customers. I never felt forgotten! Great location

Darrel B. 
Rating:
5.0

The clerk helped us out to make sure we had what we needed. It was apprediated.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Debbie R. 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

carolyn A. 
Rating:
5.0

Nothing very accommodating and friendly

DAVID D. 
Rating:
3.0

Equipment was frozen to the ground. Had to go back In to have them comeout and get it off the ground,. ABSOLUTELY WILL NEVER USE UHAUL AGAIN FOR THE OUTRAGEOUS COST!!!!

samual H. 
Rating:
5.0

Susie was a dream to work with. She made sure that the windshield was cleaned of any snow and ice. She also let me know that the windshield was cracked and that we could change it to another unit. I told her it wasn't a problem for me. The truck was warm inside when I got in. It was a pleasure to do buiness with her.

Frances D. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Suzy did an awesome job of attending me and answering all of my questions (I had a lot!). She was patient, friendly, and knowledgeable. Thanks!

Rony G. 
Rating:
1.0

Change places for u-haul rental. These people are rude, incompetent and and uncaring!

Roger L. 
Rating:
4.0

Customer did not leave a comment.

Dustin D. 
Rating:
5.0

Great staff -- so very helpful!! Thanks so much!

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Althea F. 
Rating:
5.0

Customer did not leave a comment.

sheldon B. 
Rating:
5.0

Thank you for your prompt service and assistance.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

renee B. 
Rating:
5.0

Customer did not leave a comment.

Debi D. 
Rating:
3.0

Customer did not leave a comment.

Cody W. 
Rating:
2.0

Had to drive 180 miles to pick it up. Though you could have had it delivered to Minden.

Micheal B. 
Rating:
4.0

Truck pulled badly to right. Sunday we got a check engine light. My husband ran a diagnostic ( he's a truck driver ) checked all fluids etc. Everything was good but we decided we would still like to get some advice from someone at roadside repair. We tried a bunch of times via phone and chat to ask someone. We could not get a hold of anyone. In the end I sent an e mail. Late in the evening when we were in hotel for the night a lady called. In reply to my e mail. She said phones had been crazy all day. But she was connecting me to someone at roadside assistance. I told her if u put me through to there number then I would not get anyone. As I understood it she was connecting me to a person in roadside help. When she transferred me I got to same old waiting game and recorded message. Having driven 700 miles I did not sit hours on phone waiting for someone to answer. So glad we weren't really broken down.

penelope T. 
Rating:
4.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Very helpful & courteous. I had accident with truck. I did purchase the additional insurance from U-Haul. They were understanding & good listeners.

robert H. 
Rating:
4.0

Very friendly staff and willing to help us in any way possible to make our move smooth.

Glenda W. 
Rating:
3.0

Customer did not leave a comment.

bobby D. 
Rating:
5.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
4.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

The hours on the website said he was open at 9 am. His shop wasn't open for business until 10 am. We called the center as requested on the contract and told them that the trailer was dropped off but that no one was there at 9 am. This was our first experience using U Haul and we felt a little uneasy dropping it off without seeing anyone around at the drop off site.

PAT D. 
Rating:
4.0

Customer did not leave a comment.

DAN J. 
Rating:
3.0

It wasn't open

Helen R. 
Rating:
4.0

Very friendly. Customer oriented

DEON L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top