I am not a fan of the 24/7 self check in and check out. Customer service is non existent with this method.Bradley T.
Dave Hendrickson Construction
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Broken Bow, NE 68822
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Very helpful and courteousMark W.
The personnel experience at the U=Haul location was excellent. Completing the online experience was a very difficult task .Thomas G.
The location was located at the corner of the block, however all you saw were the U-Haul trucks parked, no signs on doors or building stating it was there. When I made the reservation the day prior (alliance NE) they asked if I wanted the "safe tow" I told them no. When I picked up the trailer Dave asked me if I wanted the "safe tow" I said no I don't. However he still charged me for it..JOHN U.
When I picked up the truck, I opened it and looked in the back to discover it was filthy with dried grease of some sort and had dirt stuck to it. I spoke to the individual who gave me the truck and told him the truck was dirty with oil inside, and he just said yes, he'll probably have to clean that. The dirt and grease made it almost impossible to get cleaned up and I worked on it for over an hour and a half to get it clean. We had to drive to the store to buy towels and cleaning products before we could even start packing. All of this put us severely behind in our move, and I ended up unloading the truck in the middle of the night and finally got done at 2:30 AM I was told that a manager would be calling me to resolve this however, I never received an email or a phone call to that regard. I notified CustomerService for the second time and let them know that I had not heard anything back and was told that it was being taken care of but to this day, I have still not heard anything, and that was five days ago.JEREMY C.