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CHRISTOPHER A
Customer Reviews for The Speed Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seemed as though there was construction going on... the office was a mess.
NICHOLAS ANothing I was very satisfied with the great customer service for my first uhau rental
ADRIAN SThis was the worst location. The guy was friendly enough between vaping in your face and looking high as a kite like he was vaping heroin saturated weed. he had the door locked and covered like he was at home. Like i said he was friendly but slow and weird.
REBECCA REverything was real good. Trailer was ready to go when I arrived. Person in charge was friendly and helpful. He connected the trailer to my vehicle, and helped me check the lights. Start to finish, it took about 5 minutes to get the trailer. Same for the return. Trailer worked out great for me, and the price was very fair. I will definitely go back when I need to rent a trailer.
RICHARD GOpen the entry so you don't have to go thru the Speed Shop
DARYL BLocation stated online and on door that it opened at 9am. Myself and 3 other clients waited for some time (over 25 minutes) and no one came. Thankfully I had the app and was able to pick up the vehicle. The moving blankets were missing. Side was not what was marketed. Had to get a second uhaul in Michigan due to improper marketing. Due to the delays at the shop and having to drive out of my way to get a second uhaul etc, my husband and I missed a very important family bday party. Upon dropping off the first rental at “the speed shop” no one was there even though hours posted showed they should. I used the app to return the vehicle. Then called the uhaul number to verify it was good as I left and to discuss the missing moving pads I never received then I was told that my return did not take and that I needed to turn around or risk having to pay more. That person refused to stay on the phone as I returned to walk me through what needed to be done. I returned and called again and the next person said, your return was effective at x time (which was before my conversation with the previous rep). So much more but I would highly suggest you terminate your relationship with “the speed shop” as they are doing you a disservice. Also, I am very frustrated that I am Paying double for false advertising and rude customer service reps.
Allison BThey closed early so no one was there. I contacted customer service and directed me yo the key box, the key was in the wrong box. This beginning process took me around 1 hour. The truck was just what we needed. The parking lot wasn't salted. I slipped and tweeked my right knee and left hip. So for this location they really need to think more about their customer satisfaction. They can do better.
JAMES TNa
ERIC LThe 15’ truck I had was at the end of its service life. It was 13 years old and had ~120k miles. The steering wheel seemed like it was connected to the wheels with a piece of twine. This vehicle is ready to be removed from service.
MATTHEW EThe man who waited on me was very professional and helpful.
ROBERT INot sure how long you've been at this location but for me it was new and I'd never noticed it before using it. My fault but I thought I was making a reservation at a location on the same street but 4 miles east. Turned out fine but I may have caused confusion at the other location when i stopped in to confirm the type dolly I was reserving.
RAYMOND VGreat customer service
Kevin SNick was extremely helpful and accommodating to my schedule allowing for after hours pick up. He communicated very well and made sure everything went smoothly.
ADAM FAlways rent here great customer service and clean equipment. It really beats other uhauls do not ever go to Detroit St it has nasty employees and equipment is so dirty and Always has issue with trucks running
ROBERT CI don’t appreciate being called by u haul with 5 minutes of towing the dolly! How about a 25% rebate from corporate?
CHARLES BEverything was good except we were missing the dolly that we paid for.
Justin BVery nice. Happy to rent from this location!
nick fNothing to improve if needed I will definitely use this location. The best one I have ever rented from.
Laya LWas self service. Can’t comment
Asegid KThe person who hooked up the trailer to my car was either not knowledgeable or lazy. It was hanging so low it would have been touching the ground when it was loaded. We ansked him anbo it and he said it was okay and that he had seen people tow with it that low before. Additionally, they did not have the moving blankets that I ordered. We went to the U-Haul store at Glendale and S. Detroit to get blankets (on our own initiative) and they gladly corrected the problem with the hook up.
Robin LWhat a wonderful and helpful group.
Dennis sNick exceeds expectations! He goes above and beyond and should be a trainer in customer service.
richard bThe enclosed trailer leaked water on the contents
John RVery friendly staff
Derreck SBest rates in town! Definitely recommend! Great location! Very easy to work with!
Amber MInside windshield needs cleaning.
John JThe uhaul representative was knowledgeable and extremely quick and hooking up the trailer. A+ service
Michael PI was supposed to pick up on Saturday but the guy called and said he decided not to work that day so I had to pick up Friday. It actually worked better for me this time, but other times I know I would not have been happy. He did extend the use for one day for the same price.
John HIt was an easy transition know mishaps. I would come back again!
KAREN Hnothing comes to mind
david RNick is wonderful. I have used this location several times and Nick is very kind and helpful.
victoria mNate is the best!!
LISA TYour movers were AMAZING! My son and I rented the truck from Chicago, packed it up and drove to ohio...we were dead!! These guys that moved our stuff were freaking fabulous! I could hardly walk and my son was so sick from exhaustion...they took over like pros...omg..we will be forever grateful for how quick, how friendly, how fantastic they are. Please, PLEASE reward them with free massages for a year because WOW, bless them both. Thank you Uhaul twice over...💜💜💜
Isaac HTruck left the lot with no taillights! Also bad transmission leak and leaked fluid all over my driveway. No happy at all!!
Craig MNick was very helpful and considerate, despite some initial scheduling conflicts. The truck itself had a few minor maintenance issues, but I made sure he was informed about them, which he seemed happy about. I'm sure he'll get it taken care of, especially considering the U-Haul store is in the back of an auto shop.
Joshua HEasy pickup and drop off.
David SI worked with Nick at The Speed Shop location. He was very helpful as he answered my questions and found the right trailer for my event. He was also friendly and polite. I really appreciated his professionalism and would rent from them again if I need a trailer in the future.
Julia LI was running late- twice. I ended up being 3 hours behind schedule and nick was so kind and chill about it. The equipment I ordered wasn’t all there so he made sure I got a more than a fair price on the remaining things. When I returned the equipment the next day, nick wasn’t there so I had to wait a couple minutes. There was another employee I didn’t catch the name of, but he wasn’t with uhaul. He was very accommodating to me and helped me out instead of me waiting for nick to get back.
Sarah NGreat location in and out pretty quick. Friendly staff. Would come back in the future.
nick fNothing excellent customer service
Robert CThe staff was really nice and pleasant to work with
latarion pThe young man at this location was polite, helpful, and respectful. I would definitely rent from this location again
Sandie CNick at the front desk was very helpful answering all the questions and getting me info as I asked for it.
Rob AThe young man that took care of me was nice and he got me together real quick
Serena MVery efficient. Customer service is excellent.
Robert CMy only negative with this location is that I have left 5 messages with questions or clarifications about my last three rentals and have never received the courtesy of a return phone call. When I mentioned this to him, he said he’s really busy. Me, too! I don’t like someone wasting my time either.
william rI love going to The Speed Shop
Ben DThe store hours are a bit limited, but Nick does a good job working with customers to make accomadations.
william rHave rental truck start each rental with full tank of gas and require renter to return it with full tank of gas. It's too hard to estimate how much to fill tank to bring it up to 5/8ths of a tank, which is where I started with. Thank you.
Richard HMy wife and I enjoyed our experience while renting a Cargo Van. Local venue, smooth ride, fuel efficient, and plenty of space. Thank you guys so much! And will book again soon
Justin L