Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cargo bed was a bit dirty but I was just hauling boxes so it didn't bother me. The attendant was very helpful at both the pick up and drop off location.
ANDREW FREDERICK K.
Rating:
5.0
Customer did not leave a comment.
mark B.
Rating:
5.0
Customer did not leave a comment.
mark B.
Rating:
5.0
Customer did not leave a comment.
Bob A.
Rating:
5.0
Customer did not leave a comment.
Randal R.
Rating:
2.0
Charged extra $40 for 2 hrs past noon, and when I pointed out that I had had a couple hour delay when initially renting the van, it just stressed me out, so to heck with you, this is my experience, hope it's worth that money, renter beware, there out for every nickel the can get, All clean and fueled up apon return no beefs from them there.
DANIEL H.
Rating:
5.0
Customer did not leave a comment.
gregory H.
Rating:
5.0
Customer did not leave a comment.
Andrew P.
Rating:
5.0
Customer did not leave a comment.
Jerald W.
Rating:
5.0
Customer did not leave a comment.
BEVERLY JEAN B.
Rating:
5.0
Customer did not leave a comment.
Jody L.
Rating:
5.0
Great customer service.
Edward F.
Rating:
5.0
Customer did not leave a comment.
akram D.
Rating:
5.0
Customer did not leave a comment.
LARRY R.
Rating:
4.0
Customer did not leave a comment.
Chester P.
Rating:
5.0
Customer did not leave a comment.
Taryn M.
Rating:
5.0
Customer did not leave a comment.
Aaron B.
Rating:
5.0
Customer did not leave a comment.
Becky B.
Rating:
5.0
The man working was so nice. I am on a weight restriction and he came out and hooked up the trailer for me.
Melissa M.
Rating:
5.0
Customer did not leave a comment.
Ron R.
Rating:
4.0
Customer did not leave a comment.
TEDHAROLD G.
Rating:
5.0
I didn't get to use the dolly at all my car wouldn't go up on it I had to call a wrecker. Idk if y'all do refunds for that kinda stuff but it'd be nice if I can. I have proof of me not being able to use it if I could get a call back @5742769203 it'd be greatly appreciated
Brandon C.
Rating:
5.0
Just what you are doing
patrick S.
Rating:
3.0
I was charged twice...... once when I picked up the vehicle and again when I returned it ........ when I picked up the vehicle my understanding was 69 cents a mile and when I returned it the guy charged me 99 cents a mile.
Paul S.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C.
Rating:
5.0
Customer did not leave a comment.
Anthony P.
Rating:
1.0
Customer did not leave a comment.
Timothy T.
Rating:
4.0
Customer did not leave a comment.
George T.
Rating:
5.0
Very helpful and great to do business with!!
THERESA C.
Rating:
5.0
15+ years, they’re always there when they’re supposed to be and always friendly. The area around the units are lit and property is kept clean.
Dorothy m.
|
Overall Experience
Rating:
5.0
Great service
Larena D.
Rating:
5.0
Customer did not leave a comment.
Trina G.
|
Overall Experience
Rating:
5.0
Everything perfect
GUILLERMO P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike U.
Rating:
5.0
Customer did not leave a comment.
Mark R.
Rating:
5.0
Very much appreciated the staff and their helpfulness!
Kenneth K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
very professional, will always use u haul
Dennis G.
Rating:
5.0
Keep information in your computer for repeat customers
JOSEPH PETER H.
Rating:
5.0
Customer did not leave a comment.
Tom G.
Rating:
5.0
The guys I met at the desk who took care of me were very friendly.
Ron H.
Rating:
4.0
Customer did not leave a comment.
michael B.
Rating:
5.0
great u-haul location
sherry L.
Rating:
5.0
Customer did not leave a comment.
allen U.
Rating:
5.0
Great customer service!!
Mark M.
Rating:
4.0
Did after hours drop off.
Heather H.
Rating:
4.0
Customer did not leave a comment.
Duane R.
Rating:
5.0
The truck's steering was not good as it was difficult to keep it straight.
Niel W.
Rating:
5.0
Customer did not leave a comment.
Lisa G.
Rating:
5.0
Customer did not leave a comment.
Kathleen G.
Rating:
5.0
Friendly & professional
Dean B.
Rating:
5.0
Customer did not leave a comment.
Tanner S.
Rating:
5.0
Customer did not leave a comment.
MICHELL CHRISTIN M.
Rating:
5.0
Customer did not leave a comment.
pheasants F.
Rating:
5.0
Awesome place
SKYELAR NICOLE H.
Rating:
5.0
The online pick up sucked and took forever. Next time I will only go in person.
Charles B.
Rating:
5.0
Customer did not leave a comment.
ZAKARIYA M.
Rating:
5.0
Customer did not leave a comment.
Derek B.
Rating:
5.0
Customer did not leave a comment.
BRETT A.
Rating:
5.0
Customer did not leave a comment.
Alice R.
Rating:
5.0
She was extremely pleasant and the whole place was very clean.
Curtis W.
Rating:
5.0
Nothing that I can think of! You made our move so much easier THANK YOU! We even kept the truck 2 extra days with no problem from the company .It snowed yesterday so it made sweeping a bit of a challenge lol but hopefully all was good thank you again
anne F.
Rating:
5.0
Easy registration and pickup. I only needed the trailer for less that 2 hours so I could drop off my mower for repairs. In the short term use it would have been nice for a cheaper rental option.
ROBERT C.
Rating:
5.0
Customer did not leave a comment.
DENNY JAMES B.
Rating:
5.0
Customer did not leave a comment.
David G.
Rating:
5.0
Customer did not leave a comment.
ROBIN LEE B.
Rating:
5.0
Customer did not leave a comment.
GREGORY THOMAS K.
Rating:
5.0
Quick, friendly service. I have used them several times, with no bad experiences.
JAMES W.
Rating:
5.0
Customer did not leave a comment.
RICKY LEE B.
Rating:
5.0
Customer did not leave a comment.
CALLIE ROBERTA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD P.
Rating:
5.0
Customer did not leave a comment.
LOGAN T.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C.
Rating:
4.0
Everything about this place was great. The total experience was amazing. Thank you for making things easy.
ARICA JEAN M.
Rating:
5.0
Customer did not leave a comment.
Wendy C.
Rating:
5.0
Always helpful and ready to solve our moving problems.
JANET GOODEMAN K.
Rating:
5.0
Customer did not leave a comment.
STEVEN DEAN N.
Rating:
1.0
Bought insurance then was charged for damage to the truck. Nothing in contract or U-haul web site stating the insurance didn't cover the roof of truck. District Manager told me to call insurance company that he has nothing to do with insurance. When he was called about the damage woman had him on speaker phone, he said he didn't believe what I said about how the damage occurred. So he basically called me a liar.
LU ANN O.
Rating:
5.0
Customer did not leave a comment.
FRANK D.
Rating:
5.0
Customer did not leave a comment.
KENNETH M.
Rating:
5.0
Customer did not leave a comment.
ADRIANNE LEE H.
Rating:
5.0
Great service and friendly staff
AMANDA SUSANN H.
Rating:
5.0
Customer did not leave a comment.
SHAWNELLE LOUISE G.
Rating:
5.0
The lady at the counter was very prompt and polite she met me at the truck to check me in before I even got it parked.
Robert H.
Rating:
5.0
All was fantastic!! The Coldwater crew were were very friendly and accommodating and exceeded my expectations.
Anthony G.
Rating:
5.0
Have you had a little bit cleaner and wipe down and disinfected.
LINDA H.
Rating:
5.0
Cup holder was broken. It was not explained that the moving blankets we a rental item. I'm not stuck paying $72. VERY UNHAPPY
Greg S.
Rating:
5.0
Customer did not leave a comment.
MICHELL CHRISTIN M.
Rating:
5.0
Customer did not leave a comment.
Brian R.
Rating:
5.0
Customer did not leave a comment.
RYAN S.
Rating:
5.0
Customer did not leave a comment.
Tom S.
Rating:
5.0
Customer did not leave a comment.
Taylor E.
Rating:
3.0
Customer did not leave a comment.
Christopher W.
Rating:
5.0
Customer did not leave a comment.
Taylor J.
Rating:
4.0
Customer did not leave a comment.
Craig D.
Rating:
5.0
Customer did not leave a comment.
Thomas H.
Rating:
5.0
By far the best storage facility I have ever used, will definitely use again, the staff was simply amazing and very helpful.
tom m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David M.
Rating:
5.0
Customer did not leave a comment.
CHERI SUE P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee W.
|
Overall Experience
Rating:
3.0
Biggest issue upon return was I could not follow the steps in my account due to a bad internet connection and was not able to get customer service on the line. The instructions for after hours drop off at this location were easy to follow otherwise without going online which I thought I had to based on the website.
NICHOLAS MICHAEL C.
Rating:
5.0
Above and Beyond service!
CHRISTINA LEANN R.
Rating:
5.0
Customer did not leave a comment.
MOLLY MARIE H.
Rating:
5.0
Great service and very nice owners.
STEVEN DOUGLAS T.
Rating:
5.0
Customer did not leave a comment.
KEVINSCOTT W.
Rating:
5.0
Customer did not leave a comment.
MICHAEL ANTHONY U.
Rating:
5.0
Customer did not leave a comment.
ALAN ALBERT Y.
Rating:
5.0
Customer did not leave a comment.
KATRINA ARLENE M.
Rating:
5.0
Great storage experience! Well run, clean, accessable storage. I will use this facility for any other storage needs in the future.
David D.
|
Overall Experience
Rating:
5.0
Very nice people, clean and very neat. No issues at all with the unit and they are the cheapest around that i found!!