Provided us with excellent service.
LARRY M
Customer Reviews for The Storage Bin of Coldwater
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was wonderful and easy to reserve online as well as the owners at the property made it very pleasant to deal with.
LYNNE DWorst service I have ever received!!!! Won't use this service ever again after this! I always used uhaul in the past. The service has went so far down hill! As far as I'm concerned I should get a full refund! I'm even going to share my experience with everyone. I was told I had to deal it (the service/experience) and no discount would be given! Totally unacceptable! If you guys want to save me and a ton of others I would seriously do something about this!
Shane H!st time dealing with uhaul, I will return when needed
TIMOTHY SEasy to find. Drop box is up front for keys. Plenty of parking for the truck
Chanda RAAA Top Rated Customer Service always at this business ! Thank You !
Larry Hcounter woman was very nice.
NEIL WThey need help fixing their internet. Took an hour to process my online reservation. I believe this would help them retain business.
WALTER WMy transaction was easy and smooth. They were very helpful hooking me up and very helpful in returning.
RICHARD GAlso, staff was helpful and courteous!
WILLIAM TThe personal service was excellent. The rental agent was kind & professional. This is the 2nd time I've rented there. Top notch service!
LEEANN TEmployee was friendly and very helpful. He made the whole experience fast and easy.
PATTI MKeep good people like the couple in Coldwater running your businesses.
ROBERT TGreat place to rent a u haul. Everything was very easy to do!
NATALIE Wnothing
HERVEY MFriendly and helpful, thank you
DALE SEmployee was very helpful and friendly
SHERRIE RDrop off was after hours.
Thomas BMet with Christina she filled out the contract we took the vehicle very good gas mileage and we are very satisfied with Christina's professionalism and her friendliness and if we need a truck in the future we will definitely go back to Christina want to add the vehicle was in excellent running condition it was clean the backend the inside of the cab was clean and inside of the back of the truck was going the trip was non-eventful had no problems whatsoever and wish other things in our lives could work so smooth thank you thank you very much
JACK ENothing. Everything was well above board.
HEATH-NEIL RNothing, great service. Very helpful.
WESLEY Rnone
HERVEY MGreat service. We’ve brought back over a dozen uhauls here now, no problems. Thank you.
EMERSON CYou did a awesome job. Made sure truck was clean and ready to go.
JOANN GGreat place with great service. Staff was very friendly and helpful..
LANCE LExcellent customer service. I’d recommend the place to others…….
FRANCIS LFriendly staff. In and out equipment rental had paperwork done and trailer hooked up in under 10 minutes.
RYAN LVery good service and friendly
KEITH AThe truck was available on time. The truck is in serious need of maintenance. You could feel it going all the way down the road and we only had to drive 11 miles. They did not have a dolly in the truck for an optional use, though they did have moving blankets for optional use. I would suggest maintaining the vehicles just in case they are needed for longer halls
Sharon HEverything about this rental went great. We picked it up, drove it 5 hours, and then dropped it off the next day. Had no trouble with pickup, loading, or drop off. The interior was also clean and ready for rental.
TANNER BI had a very difficult time using the app after hours at the locations because I did not have service on my phone. I needed the password to the wifi so I could use your app. Very frustrating!!!!!!
robert iI rented a motorcycle trailer here. The staff was friendly and helpful, and the process could not have been easier.
AUSTIN GAlways Helpful
JAMES WThe rental was great. The lady who assisted with the rental was very nice and professional! She also had a very sweet dog!
ALEXANDER MOwners are great people always willing to help.
DEREK JThe first trailer had a flat tire. They quickly moved me to another trailer.
KRIS RA dog in the office could be a problem for those with allergies. It should be disclosed on their web page and door before entry. Otherwise, it was all a good experience. Thank you.
MARCEY LJust keep up the good work! You are great just as you are.
ROBERT TVery friendly helpful staff!
DORINDA JMileage allowance did not allow for transit from U-Haul to moving from location or quickest route. We ended over on mileage by 17 miles = $17.
MICHAEL JNot bad it's very good for me
JN MSimple drop off procedure, and staff were friendly. Easy access with the truck. The only problem I had was that U-Haul wants you to use the U-Haul app for drop off if you're dropping it off after hours, or they charge you a $20 "convenience fee" for a staff member to check it in for you the next day. When I got there, the location was just outside of our rural town. I had one bar of cell service and no Wi-Fi. The app took forever to work on my phone, and never did work right. It took literally 10min to upload the first pic, then I started taking the rest of the pics and the app crashed, so I didn't know if it ever finished the return process properly. When I tried to sign it again, it said the return was completed, even though I never got to take and upload all of the photos. So I wasn't sure if it worked right, or if I'd have to pay the $20 fee. But I called the location directly, left a message about the issue, and a very friendly staff member called me promptly the next day and assured me that everything was taken care of. So for that, I commend the location. Thank you.
Rick JVery nice people running this uhaul location. It is out in the country and has a nice big lot full of trucks. We had a great check in and our truck was clean and comfy.
Christopher HSteve and Michelle were awesome.
Paul NEasy pickup and drop off
DONALD BVery friendly staff
Mike HExcellent equipment and professional and helpful staff
mohsen mThe only issue was performing the self-check-out using the app. Overall, the service and equipment were excellent! The contact person that assisted me when I was experiencing problems performing the self-check-out when above and beyond assisting me through the process.
Jerry CVery helpful and great overall experience!
Eric GThe truck was clean, but the steering was off. This truck requires maintenance.
Amie LEasy in and out. Friendly staff
William RRespect
Jean DUnit is well used, but operated well. Personal is friendly and helpful.
bill nVery friendly and helpful staff.
Rick CAwesome dealer...professional, efficient, and friendly...best uhaul experience ever (and i've had many others)
Betty FVery friendly and knowledgabl with a strong desire to serve
Steven O | Overall ExperienceThe people there are great.
David L | Overall ExperienceThe owners were very helpful. The lot was nice And secured
Richard W | Overall ExperienceGreat customer service. Great storage unit. I definitely recommend, Storage Bin of Coldwater. They have U-Haul trucks too.
Tina S | Overall Experience15+ years, they’re always there when they’re supposed to be and always friendly. The area around the units are lit and property is kept clean.
Dorothy m | Overall ExperienceEverything perfect
GUILLERMO P | Overall ExperienceVery much appreciated the staff and their helpfulness!
Kenneth K | Overall ExperienceBy far the best storage facility I have ever used, will definitely use again, the staff was simply amazing and very helpful.
tom m | Overall ExperienceGreat storage experience! Well run, clean, accessable storage. I will use this facility for any other storage needs in the future.
David D | Overall ExperienceVery nice people, clean and very neat. No issues at all with the unit and they are the cheapest around that i found!!
Erica B | Overall Experience