Customer Reviews for The Storage Place Seagoville
(U-Haul Neighborhood Dealer)

131 reviews

3115 N Hwy 175   Seagoville, TX 75159

(214) 506-6046

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/22/2022 - 2/28/2022: Closed

Services at this Location:

Contact Us

(214) 506-6046

3115 N Hwy 175
Seagoville, TX 75159

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/22/2022 - 2/28/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Closed...drop off only

JOHN B. 
Rating:
4.0

I did register, choose, and pay online with website, but staff was nice, polite, and helpful. Thank You

Candice M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH O. 
Rating:
5.0

Customer did not leave a comment.

Tabitha C. 
Rating:
1.0

Really bad service

Juan E. 
Rating:
2.0

One of the tires only had 28 psi in it instead of 60 like the rest so I had to take time out to do that. I was charged 75 when I normally pay 60 and was told the rest will fall off. I had to hook and unhook it myself on pick up and drop off guy seemed impatient and bothered that I was even there and had left by 4 to even return it aren't most business open till 5 or 6?

Shane H. 
Rating:
5.0

Great customer service. I would definitely rent from them for any if my future needs.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Mark Antonio P. 
Rating:
5.0

Thank you it was fast and easy

Randell C. 
Rating:
4.0

All was well.

Thomas B. 
Rating:
2.0

Stick to advertised hours. When I got there it was closed with a sign on the door that they were closed for lunch. Didn't say when, how long, no number to call, nothing. I called the office number but no answer. You could tell the owner is not interested, the place is dirty and the employees are unmotivated.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

tammy B. 
Rating:
3.0

Recommend yes, but with conditions. Employee had injured shoulder and could not help with load and hook up of trailer. But most important, did not see it as his responsibility. For women trying to rent your devices, we may need a little help. I had my husband on this one!

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

I haven't received my final receipt yet but I was charged more than what it said to pay after I returned the uhaul and completed the process online. Other than that it was great

Brenda S. 
Rating:
1.0

Customer did not leave a comment.

Klundra S. 
Rating:
5.0

Customer did not leave a comment.

Avis M. 
Rating:
5.0

The people where really nice

Reba B. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

Returned after hours, all good

Ruben R. 
Rating:
5.0

They were fast, friendly and close by....Thank you

HERLINDA S. 
Rating:
3.0

Customer did not leave a comment.

MONICA C. 
Rating:
3.0

Customer did not leave a comment.

CHRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

dan P. 
Rating:
5.0

Love it

SANDRA M. 
Rating:
2.0

was having an issue with my hitch, needed a tool asked if they had a big wrench, well came back with some small channel locks and only offered the right and requested tool after I had already fixed the issue on my own. also no public bathroom and no mask in the middle of the covid, that did NOT make me feel safe.

DUWAYNE V. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

LORA J. 
Rating:
5.0

Customer did not leave a comment.

EFRAIN M. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Something in the truck made my couches smell

MALISSA H. 
Rating:
5.0

Customer did not leave a comment.

Chante C. 
Rating:
5.0

Friendly owners

DALE M. 
Rating:
5.0

I had an issue called store gentleman was nice referred me to corporate customer service. Customer service showed kindness and understanding referred me to Upper management who got to work on my issue right away. Excellent Customer Service

CHERYL C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
1.0

While driving from the location the trailer fell off the hitch of my truck. Luckily it did not happen while I was on the highway. While explaining what happened to the uhaul employee who hooked the trailer up, I heard the manager in the background saying "Well we are still going to charge him. Tell him to file a claim". If he is the representative of uhaul, then your organization is failing at being customer centric.

Carlos B. 
Rating:
3.0

Customer did not leave a comment.

jeff K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD EDWIN DA M. 
Rating:
4.0

Customer did not leave a comment.

ANDREW D. 
Rating:
3.0

Customer did not leave a comment.

JAMES SCOTT J. 
Rating:
5.0

Everything was smooth sailing! I went to the one on Hawns Freeway (175) and the rep was very nice & helpful. everything was GREAT! Thanks for a smooth move!!!!

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie N. 
Rating:
5.0

Nothing I could see. Very helpful and friendly.

John W. 
Rating:
5.0

The gentleman inside was very kind and professional

Ricky N. 
Rating:
5.0

Overall the business i would say is above average staff is very knowledgeable

James M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Super nice service

MARIA C. 
Rating:
3.0

Customer did not leave a comment.

Kamisha M. 
Rating:
5.0

Need to have more employees like charity she knew what I needed and explained everything and how it worked as where when I returned the trailer Blake was helpful polite courteous and I'm hooked the trailer for me

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

TORY F. 
Rating:
5.0

Always very helpful!

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Tabitha C. 
Rating:
5.0

The previous comments regarding U-Haul price gouging prices has nothing to do with the persons where we picked it up where we left off The personnel were very helpful

Joy R. 
Rating:
1.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
2.0

Employee did not connect trailer to my car hitch properly. Trailer came off my car on highway & was only connected by safety chains. Nearly had wreck. Catastrophic situation where i nearly had a wreck & damage to my car. Frustrated.

RON W. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Great customer service

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

MERICA!!!

Detric P. 
Rating:
4.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

No Improvements Are Needed

GARRON S. 
Rating:
5.0

Everything was perfect :)

Mireya H. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

LAURIE A. 
Rating:
5.0

This was my first rental of a trailer and was very satisfied

Scot L. 
Rating:
5.0

Customer did not leave a comment.

Lillian P. 
Rating:
5.0

I am so thankful for their customer service and their friendly business. I will be using them again. They were the best to work with. Please try them out!! You would not be disappointed at all.

Kari G. 
Rating:
3.0

The same comment applies as the one I left for "Comments/What can we do to improve for the next person".

John S. 
Rating:
4.0

Customer did not leave a comment.

allison M. 
Rating:
5.0

Truck was a newer model. Great a/c. Great Radio. Clean seats. Personnel were very knowledgeable and friendly. I would most definitely use them again.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Jade P. 
Rating:
5.0

U-haul Seagoville is great. My complaint is with U-Haul at 6842 148 Terrell Tx (Talty Tx) Had a 6X12 trailer reserved, even checked in on Fri before Mon pick up No trailer on Mon.,no help.

dale M. 
Rating:
5.0

Customer did not leave a comment.

sandra G. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

I rented a 4 by 8 enclosed trailer from this vendor. As this was my first time hauling a trailer, I watched all of the U-Haul YouTube videos on connecting and hauling trailers. When I went to pick up the trailer, the lady who works at this location did NOT know the CORRECT way to attach the chains. She twisted the chains quite a bit and then wanted to hook them directly to my vehicle, which is NOT how it is done in the YouTube videos. When I showed her how to do it based on those videos (putting the chains through the hitch hoops and then attach them back onto themselves), she seemed surprised. (Are U-Haul dealers required to take any type of instructional training on how to handle U-Haul equipment?) Also, the passenger tire on the trailer I rented was flat. The lady did comment that she SHOULD have checked the trailer the previous day. She also had the ability to inflate it again. I was also told that, if the tire went flat again, I should take it to an AUTHORIZED U-Haul dealer location. After I hauled it to my residence, I found a nail in the same tire. So, I called the closest U-Haul dealer as instructed. They informed me that I ACTUALLY had to call roadside assistance to get the tire fixed. So, they connected me, but I was on hold for so long that I was able to submit an online assistance request before anyone was connected. So, I hung up the phone and went the online route. The service from this point on was exceptional. My main concerns are: The flat tire situation could have been prevented entirely had this vendor checked the trailer beforehand AND this vendor would definitely benefit from reviewing U-Haul's YouTube videos on how to properly attach trailer chains.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
1.0

I dropped the truck off and its 2 days later truck is not showing returned.

Nelda T. 
Rating:
5.0

When a business treats you better than family. You feel honored to be in their company. Thank you Wendy Turner. May God continue to bless you to be a blessing to others.

tammy B. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

Customer did not leave a comment.

josh P. 
Rating:
5.0

Just keep smiling. Wendy Turner has a heart and a passion to serve people. May God bless her for her faithfulness in serving.

tammy B. 
Rating:
3.0

Was overcharged. Not happy. I only drove 7 miles. I was charged for 15 miles. Don't like cheating

Charles S. 
Rating:
1.0

Customer did not leave a comment.

SHAVONKA B. 
Rating:
5.0

Customer did not leave a comment.

Tavarus R. 
Rating:
3.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Taylor R. 
Rating:
5.0

Customer did not leave a comment.

fred M. 
Rating:
3.0

Customer did not leave a comment.

Vicki O. 
Rating:
5.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

My original reservation site in DeSoto did not open but another location found us a truck in Seagoville.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Rating:
1.0

Customer service was extremely poor. The guy thought we were trying steal a u-haul truck. Accusing customers of such harsh things, we forever discourage me from using u-haul again.

Xavier M. 
Rating:
5.0

Ms. Tucker was nice

Diamond D. 
Rating:
5.0

Uhaul tried to moved my pickup location. I purposely chose this location due to location of items I needed to carry. If I went to the location you were trying to send me to it would have add 16 miles to my trip I don't have money to throw away. Do not move without permission from customer.

SHERRY R. 
No reviews have been submitted for this location.

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