Customer Reviews for The Storage Place Seagoville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Place Seagoville

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sandra g. on

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Paul R. on

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Aaron R. on

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I rented a 4 by 8 enclosed trailer from this vendor. As this was my first time hauling a trailer, I watched all of the U-Haul YouTube videos on connecting and hauling trailers. When I went to pick up the trailer, the lady who works at this location did NOT know the CORRECT way to attach the chains. She twisted the chains quite a bit and then wanted to hook them directly to my vehicle, which is NOT how it is done in the YouTube videos. When I showed her how to do it based on those videos (putting the chains through the hitch hoops and then attach them back onto themselves), she seemed surprised. (Are U-Haul dealers required to take any type of instructional training on how to handle U-Haul equipment?) Also, the passenger tire on the trailer I rented was flat. The lady did comment that she SHOULD have checked the trailer the previous day. She also had the ability to inflate it again. I was also told that, if the tire went flat again, I should take it to an AUTHORIZED U-Haul dealer location. After I hauled it to my residence, I found a nail in the same tire. So, I called the closest U-Haul dealer as instructed. They informed me that I ACTUALLY had to call roadside assistance to get the tire fixed. So, they connected me, but I was on hold for so long that I was able to submit an online assistance request before anyone was connected. So, I hung up the phone and went the online route. The service from this point on was exceptional. My main concerns are: The flat tire situation could have been prevented entirely had this vendor checked the trailer beforehand AND this vendor would definitely benefit from reviewing U-Haul's YouTube videos on how to properly attach trailer chains.

Dennis S. on

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Nelda T. on

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I dropped the truck off and its 2 days later truck is not showing returned.

tammy b. on

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When a business treats you better than family. You feel honored to be in their company. Thank you Wendy Turner. May God continue to bless you to be a blessing to others.

Michael L. on

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josh p. on

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tammy b. on

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Just keep smiling. Wendy Turner has a heart and a passion to serve people. May God bless her for her faithfulness in serving.

Charles S. on

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Was overcharged. Not happy. I only drove 7 miles. I was charged for 15 miles. Don’t like cheating

SHAVONKA B. on

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Tavarus R. on

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DONALD k. on

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Taylor R. on

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fred m. on

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Vicki O. on

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SUSAN R. on

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Mark T. on

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My original reservation site in DeSoto did not open but another location found us a truck in Seagoville.

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Xavier M. on

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Customer service was extremely poor. The guy thought we were trying steal a u-haul truck. Accusing customers of such harsh things, we forever discourage me from using u-haul again.

Diamond D. on

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Ms. Tucker was nice

SHERRY R. on

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Uhaul tried to moved my pickup location. I purposely chose this location due to location of items I needed to carry. If I went to the location you were trying to send me to it would have add 16 miles to my trip I don't have money to throw away. Do not move without permission from customer.

John B. on

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STEVE M. on

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Nothing this spot was highlight of experience

Marcie W. on

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Awesome staff. Very polite, fast, and professional.

Troylisa J. on

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David J. on

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Sharie N. on

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ALMA B. on

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People at front office are so nice...the storage units and property are well cleaned and maintained. I would rent a unit here again if I ever need.

Adrian F. on

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At this company they were polite kind and they understood my dilemma about having to take the truck to so many companies before finally getting them to accept it. I really think they was a wonderful people but as I stated before trying to get someone to take that truck back well the nightmare. But if I was to recommend Uhaul to anybody I would say rent from the storage place they were excellent.

PAUL A. on

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They help with arranging my move in including reputable movers.Made payment plan easy and went out of thier way with moving out.tks.

Misty W. on

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Never use seago pantry to rent uhaul. always use seagoville storage in seagoville!!!

Gary R. on

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At the Storage Place In Seagoville, their’s nothing to improve on. Best Service Ever

quintin f. on

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Nice people. I felt welcomed.

Angelia H. on

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Really appreciate the ladies in the office. Great customer service and very helpful. If my daughter is ever in a need for storage again. We would definitely come back.

NOEL O. on

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paul b. on

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HILARIO G. on

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Excellent guys !!!

Jeff A. on

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Adam G. on

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Donald M. on

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Lisa, has excellent customer service skills , friendly and very accommodating. Thank you!

Jorge G. on

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Flo M. on

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Daryl D. on

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Spoke w/UHaul & Cancelled reservation immediately after reserving; facility not participating in the free month w/truck rental promo. Facility never called back; UHaul said wouldnt be charged at all.

Angie P. on

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Angie P. on

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More detail needs to be given to renters about chain hook up. I have previously rented a trailer and I am pretty sure the chains must be crossed on hookup. Their must be plenty of slack in the chains for turning. The representative hooked up a trailer for a gentlemen next to me. One of his chains was very short on one side and were not crossed. I was able to show him the proper way as the representative had left to go back in the store. The man had never put a trailer before and had no idea that if he would have turned the opposite direction of the short sighted chain he would have broke the chain and then been responsible for paying to be fixed.

JAMES L. on

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Stephanie S. on

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JOHNNY P. on

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Great staff!! Friendly, helpful and all around great people.

Liam S. on

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linda f. on

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Love the people at the location off of 175 in Seagoville Tx. Wendy is great!!!!??

Sean W. on

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Peggy M. on

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everado G. on

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MISTY B. on

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Thank you all

luis t. on

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Yasbed Leonardo D. on

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They asked more options about rent for next time

Christopher G. on

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RAY D. on

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Fantastic Employees here. I'm glad I completed this the way I needed, and not what it was changed too!