Thank you very much, I am very satisfied, keep up the good job.ELSIE P. | Overall Experience
Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This Personnel went out if his way to reach out to us, He called us to confirm if we would be able to return the Rental on time. When we couldn't, he informed us on what to do, which was a big help. After turning the Truck in He call us to inform us that we had left an wall painting in the front Cab. Which we appreicate from him. A job well done.Otis E.
Customer did not leave a comment.Annie P.
Customer service was awesome and very professional.ANDREA K.
Lower the prices of renting a Uhaul! I paid $139 for renting a Uhaul for 19.99 for less than 6 hours and under 40 miles! Absolutely ridiculous and will NEVER do it again!DEVON H.
Everything was great!KEVISE W.
Customer did not leave a comment.Alvin J.
Customer did not leave a comment.Danny G.
The gentleman that helped us was extremely conscientious and made sure everything was set up properly.NEIL C.
Pickup was easy, quick and efficient.Adam S.
Customer did not leave a comment.Arnez H.
Great Customer Service from Andrew 5 âDAVID K.
Simply made a drop off, had no contact with personnel.Carolyn R.
The gentleman was very thorough, professional and very friendly. Thanks and zGod blessPatrick A.
I was very satisfied with the service and my unit upkeep. Very good customer service when I had to leave after my payment was due, did not have to pay for the entire month. Well pleased!Eugene J. | Overall Experience
Nothing that comes to mind. I do appreciate the upgrade foe the same rate. Definitely will recommend to friends and family.BENJAMIN T.
Customer did not leave a comment.JHAI Q.
Customer did not leave a comment.WANDA G.
Customer did not leave a comment.KRISTOPHERL B.
The customer service was A1!!KATINA J.
The receiver was super nice and made the returns super easy.Jose P.
Customer did not leave a comment.REBECCA C.
The place I picked up my auto transport can use more funding to improve their facilities.HONG M.
This experience was terrible and I'll never rent again.Taviya L.
Customer did not leave a comment.KHIEM H.
Customer did not leave a comment.Thomas L.
Great customer serviceMary J.
Customer did not leave a comment.Deirdre H.
The Storage Place was great, but the operators on the phone were disorganized and would give information that was false.ALLEN J.
Customer did not leave a comment.STEPHEN P.
The guys in the office were more than willing to assist with a rush reservation after the website set up a bad reservation for equipment. They will definitely be first on my call list. They were more prepared than 2 of the bigger locations. I truly appreciate the speedy setup and personable service.allen R.
The uhaul that we rented got stuck on the curb when trying to turn to go between storage buildings. Mr. Thornton worked with us until we got the problem solved. Many thanks to him for his remarkable service.INEZ B.
Customer did not leave a comment.Sherri U.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Roelof M.
I had one of the best experiences ever and want to commend the staff, for great professional customer service and assistance.CHARLES B.
Friendly and professional service. Got me in and out under 10 mins. I will recommend them always to my friends and coworkers.sheila P.
Excellent service alwaysThe P.
The guy that runs is is a great asset to the company. I really enjoyed talking to him and he was very helpful.MICHAEL R.
Customer did not leave a comment.KENNETH G.
Some major bull s**t! They will charge you $20 some dollars for going over mileage. And $40 some dollars per day for going over your turn in day. Don't do military discounts at all. We got quoted 1,040 miles and 5 days of use for uhaul rental and we turned it in within 3 days and 800 miles used but couldn't give us any money back from it! So they'll charge you like crazy for going over your limit but won't compensate you for going way way way under your limit! I turned everything in early and now they could renting the equipment I used and make double the profit, if I would've known I would have not turned it in. Screw that! but they really were not willing to change my quoted price!!! Way over priced $1100 for a 15 foot truck and a half tow dolly for pulling my car. And for the uhaul to sound sh*tty the whole drive. The truck itself had like 130,000+ miles and was a crappy truck over all. Next time I rather just go with â€œPenskeâ€ for a little more money and get a better and bigger truck for practically the same price. At least you get your money's worth with them. The workers in the Killeen, Texas location were so damn rude and could care less about their job. At least in Columbus, Georgia the older man who worked there at least was acting like he didn't hate his life and wasn't rude.Ryen O.
Absolutely amazing customer service! Hands down the best. They were so sympathetic and showed empathy on my behalf after the central U-Haul center failed to properly assist me. They went above and beyond and it wasn't even their fault. Highly recommend this business for your moving needs. They take the stress out of everything. They are extremely prompt and efficient. I'd actually drive the 2 hrs from my home just to do business with them again. This is what you call the epitome of customer service!Jasmaine M.
Customer did not leave a comment.SHAILAR SHAMBRIC M.
Best offer.. only pay what you use.. ðŸ‘ŒKENNETH R.
Darryl is awesome!Tunisia M.
The owner of this location was very well versed and great customer service. Wood definitely use this location if the need arise for another uhaul rental.Shameka A.
The customer service at this location went above and beyond to be helpful to me. I would recommend this location for uhaul and storage. Excellent customer service.Donna S.
Excellent Service!MATTHEW S.
Customer did not leave a comment.William A.
Customer did not leave a comment.Elliot R.
Great customer service I had originally reserved the car dolly at one location but they called me at another location that was closer to home to pick the car dolly up. When I returned it, they got me out of there in no time. One and done. Awesome U-Haul, I'll rent from them again.Michael T.
Customer did not leave a comment.SARAH W.
Customer did not leave a comment.VICKI A.
Customer did not leave a comment.SAMUEL C.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.TALISHA N.
Customer did not leave a comment.robert H.
Everything was great. The guy who did my rental was very professional and he made sure I knew everything I needed to know for my rental reservation!MARSHA H.
Well rented a regular truck did not have one available so they put me in a box truck and said it was going to be the same price and it was notSPENCER C.
very smooth experience, representative was extremely helpfulREGAN E.
Great, excellent servicerobert H.
The owner was extremely nice and helpful. I was nervous about pulling a trailer but with the instructions and tips the owner gave me I felt much better about it by the time I left the lot with the trailer.CHRISTIE S.
Customer did not leave a comment.BRYON J.
Customer did not leave a comment.CHARITY R.
Customer did not leave a comment.BRAD H.
I ordered and was charged for a dolly that was not included on the truck. I was quoted for $68 but was charged for almost $100. Returned the truck in top condition and still on full. Will not be using this location againSHERICE M.
There are two older men working there that don't know what they're doing and they over charged me big time then lied to my face about the rate for a second day rental. I used the truck (15ft) for two local in town trips to a storage unit. The miles it took all together is listed in my location history as 26 miles and they charged me for 33 miles. They also lied to me but that's a different story. I will be submitting a LONG google review about this place. 146.00 is unacceptable for this.KELLY W.
Customer did not leave a comment.MARK S.
Went out of their way to help us in a difficult situation. Kindest, best service ever.jonathan T.
Customer did not leave a comment.Daniel V.
The representative was very nice and respectful he took me at the last moment even when my U-Haul reservation was already scheduled another location, he was very respectful and cared for the customers.SHAWNISE C.
Agent that helped was very courteous and promptJENNIFER N.
Excellent serviceJOHN F.
Customer did not leave a comment.PAUL O.
Great serviceJOHN F.
Customer did not leave a comment.ROBERT S.
The gentleman was very nice and polite and I'll be using you guys again we need more people like himJERRY S.
A representative call me and said that I owe 15 more dollars because the gas hand was not half full. Then he calls me back and says that i owe 180 more dollars because I went over the mileage. Then he calls me and say that I owe 175 for mileage . I'm confused at this point , the first time that he call me he said I only owe 15 dollars for gas but when my card reclined he was trying to deduct 180 dollars out my account which was my understanding 15 dollars for gas . I feel like I'm trying to get rip off.DIAN K.
Customer did not leave a comment.Brooks B.
Texted me as if I wasn't going to return the truck? Like I have the truck for three days. Seriously it is super rude my contract wasn't even up but i get a text as if I'm a idiot that doesn't know when I'm suppose to return the truck. Come on man!!WHITNEY P.
Customer did not leave a comment.Rosemary L.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.JOSHUA H.
Customer did not leave a comment.Kristen D.
Customer did not leave a comment.HUY D.
Customer did not leave a comment.MAHBUBUR M.
The owner and manager at this location were wonderful! Kind, attentive and great to do business with.Christy S.
Customer did not leave a comment.SEMIA H.
Manager was very polite and welcoming. Did not have to wait long to check out.Linda P.
The management was so very helpful and professional. Will do all my U-Haul business in this location!robert H.
Excellent service overallHENRY G.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.connie J.
Thank you for all of your help! Was a pleasure chatting with you.Kasey L.
Customer did not leave a comment.Maurice M.
Customer did not leave a comment.myesia B.
Taboo king on the app was a nightmare. I also opt into mobile pick up which didn't work. So I still had to walk in. And speak with a very slow old man. I'm not a fan of human interaction and Idk. I probably won't ever book with U-Haul. The process of it on app or in store is just too long and too much.DeAndre J.
Customer did not leave a comment.NATHANIEL G.
Best neighborhood uhaul store. The service was awesome. Mr. Mickie was very informative and I appreciate the great Southern hospitality.noelia K.
None , your perfect . I am impressed with the customer service I received.Gary M.
Was a very easy process. The associate was very helpful.Brandon J. | Reservation