Customer Reviews for The Storage Room
(U-Haul Neighborhood Dealer)

42 reviews

21 E Settlement Rd   Greenville, SC 29617

(864) 990-5870

Location Hours

  • Mon-Tue: 9 am - 2 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/28/2021 - 8/31/2021: Closed

Services at this Location:

Contact Us

(864) 990-5870

21 E Settlement Rd
Greenville, SC 29617

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 2 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/28/2021 - 8/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went very well...thank you.

David S. 
Rating:
3.0

Location was closed at 3 pm on a Saturday and didn't open until Monday . Tried calling the number to confirm that leaving the truck and tow dolly out side of the fence was ok since the tow dolly could easily be stolen, but my calls were not answered. If I were to wait to return the equipment on Monday, it would've been late and I would've been charged extra. I had to call 1800uhaul to confirm if it was ok and even they were a little worried about the situation.

Christopher A. 
Rating:
4.0

Great customer service, would go back if needed.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

clifton I. 
Rating:
5.0

Customer did not leave a comment.

regina H. 
Rating:
5.0

The attendant (resident manager) was very helpful. The phone app did not work and she helped me trouble shoot efficiently so I could stay on schedule. She is a real value to U-haul because without her, I would have cancelled my reservation out of frustration.

GRANT A. 
Rating:
5.0

Lady was very nice.

Keith E. 
Rating:
3.0

As stated above the computer was down for a time when I dropped the vehicle off so it took longer than it should have.

steven B. 
Rating:
5.0

Dona Alberson was very helpful with getting the truck I needed and took time to walk me through the truck and its operation and features at pick up. Well done!

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

al M. 
Rating:
5.0

Very friendly and did a great job

Philip F. 
Rating:
2.0

We waited 10 minutes before the lady at the front showed up. Said she was out back cleaning the Uhaul. We get into the office, it smelled so bad like cigarettes, we had to take our daughter outside as she has a compromised immune system. We got to the house, my husband opened the back, and it was not swept. Upon getting into the truck, we saw so much dirt caked into the floor we had to mop before we could even load. Attendant was nice, but we expected a clean truck for the price.

Rebecca W. 
Rating:
5.0

Got the trailer I needed with no problems. Dona Alberson was very helpful and friendly and made the rental experience painless. Thanks!

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

The Storage Room was great! Donna is so friendly and helpful! Highly recommend!

Bennie D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

didnt have any of the items i needed that ii paid for

KRYSTAL U. 
Rating:
4.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

She was very friendly And great with the costumers

Jesus L. 
Rating:
5.0

Nothing everything was perfect!

Anita R. 
Rating:
5.0

Dona was an excellent professional and personable associate. She had the truck cleaned and ready-to-go with the requested supplies within 2 hours.

MARY A. 
Rating:
5.0

Customer did not leave a comment.

Garry B. 
Rating:
4.0

I was not told that by renting from UHaul, I could get a storage unit for free at my return location.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA T. 
Rating:
1.0

Trailer light went out halfway through the trip. Was reccomend the wrong size by customer support; box spring for mattress wouldnt fit and had to be left.

Zacary S. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Franklin B. 
Rating:
5.0

Great Service! Thank-you!

Dayana G. 
Rating:
5.0

Dona goes above and beyond to take care of her customers!

Todd M. 
Rating:
5.0

She was awesome

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Dona Albertson was both helpful on the phone and in person, even after closing hours. She went over and above to make sure we were well taken care of.

SUSAN F. 
Rating:
5.0

Friendly, outgoing, efficient, thorough

Ron W. 
Rating:
5.0

The lady (I think her name is Donna) at the drop off location was very helpful, nice, and extremely knowledgeable about all my questions I had about my U-Haul experience. The check out was fast and everything was smooth and easy. I'll definitely be using The storage room again for all my U-HAUL needs.

Michelle W. 
Rating:
5.0

Nothing to do with East Settlement Rd location but when I printed the confirmation off my pc it said to go to 1406 Grove Rd, Greenville SC. I went there as per the confirmation stated. There was one guy there working his butt off because two people called in that day so he was by himself. I waited 90 minutes to get waited on just to find out we were at the wrong place.... for 90 minutes!!!!!!!

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Joe C. 
Rating:
3.0

Customer did not leave a comment.

Julia B. 
Rating:
4.0

Customer did not leave a comment.

Shakeah G. 
Rating:
5.0

Quick and Painless drop off, just as I had hoped.

CHRISTOPHER H. 
Rating:
5.0

nothing

Jeffrey O. 
No reviews have been submitted for this location.

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