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Sandra D
Customer Reviews for The Storage Shed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was unreasonably charged for Xtra days, over a weekend that the facility was closed. How can I be charged for days I didn't use? Especially when I called ahead and given my military disability, I was told to just leave the truck outside location and leave keys. We over fueled the truck and was STILL charged for Xtra miles. No consideration, I even asked for someone from uhaul to contact me...regarding this issue, via email. They just charged me...no call...as of today, Dec 19, 2023. Wow... just woe. Someone please fix this... AFM please contact me...today.
Shelly JIn and out! Great service!
mauri jI would recommend to everyone.
SHARI LGreat service on pickup and return.
Jerry DThe location was very neat and tidy, the business had closed at 4, which seemed early , however an employee on her way home called her boss to help us return after hours.
Katherine PNothing things were great.
Melaine SSimple and fast!
Randy DLiked being able to drop truck off after hours. Very convenient.
Deborah BHave more than 1 person that can rent out the equipment
RON CLet the customer know they do not accept after hours before they choose this location! Also, no space to park such a large truck!
Desire' CNot a thing.
Lloyd WNothing! Homer was excellent in providing ultimate customer service!
TAMMY CVery helpful, had what we needed
LORA CThe staff was very friendly. Thanks
JASON SOnline checking failed , poor signal kicked me out. Thank God Homer was there, he was great!
Ray WExcellent experience!
TRACY RI didn’t like the part that their was no human contact.
Jane SThe service was outstanding. They made it extremely easy to rent and it ended up being less than they said. I would highly recommend The Storage Shed to rent your Uhaul.
Tracy RAs needs to state in town only for mileage. Also live right outside town so got screwed cause it wasn’t in town
ALLISON SThe owner was reallllly nice....he helped us pick out the one we needed without going over and helped us save some money and he was very quick and polite
MARK DPick up was not as easy since everything was over the phone and was a pain. The site didn't work well
Kendra RHave boxes
Dawn CVery quick and efficient.
richard cHomer is awesome
Robert MVery friendly
Melinda CTrailer was in poor shape. Was not capable of cross country move. Broke down 80 miles into 2000 mile trip
Marc JI have never rented from u haul before and the lady put me down for a 3 day rental even though i told her we only needed it for 24hrs. And i was told that if we turned it in before the 3 days we would only be charged for what we used, and that was not the case. We were charged for the full 3 days. NOT very happy with my experience with U haul.
Kevin PThe lady who helped us promised us upon return we would be give our 100$ cash deposit back. This was a lie. She did not let the person at drop off location know we was returning there, we were not given our deposit. Liars
Heather DThe trailer had not been swept out.
Lori BOrdered a 20 ft truck. The morning of the pick up I was informed I would receive a 26 ft which I did not want. I called the company and was informed a 20 ft would be on the previous lot before my pick up time. 3 minutes after my pick up time I was informed that I would have to go 15 miles to pick up the 20 ft so I did. I was also told I could drop the truck off anywhere in the town where my son moved. Not true. We were turned away and told to go to another U Haul place. The truck was great but the service was not.
John TThe ppl and equipment were top notch. Everything was easy and expertly explained and reviewed. Once my reservation was made these guys had everything waiting and ready to be used ... great place and ppl
Kevin BGreat service and very convenient.
Dale UEverything was fantastic ..
Kevin BThe individual that helped us went well beyond any experience I have had in the past. He was thorough in helping us through the rental process, gave us money saving tips regarding the correct size of the vehicle to rent and was genuinely interested in us and our safety and satisfaction. He was a very good salesman, happy and joking with us. I would highly recommend this U-Haul location to my friends.
Rebecca WHomer was sharp and answered the questions I had while offering a few pointers on pulling a trailer. This is the type of service you hope for but rarely see anymore.
Douglas MHomer was very professional and courteous. H answered all my questions and explained everything.
Jeff SHave them actually do their job. The Uhual was not clean, inspected, up to code, or even had registration in it. The oil was a quart low and tires dry rotted, as well. The man that helped us acted like he was doing us a huge favor.
Patrica BVeey friendley and quaility service
Larry Wgot screwed drove 10/hours paid up front no trailer for me in joplin had to drive 40 min to kansas you should refund my money thanks for the hassele
Michael OHomer was very helpful.
PATRICIA KVery friendly, knowledgeable gentleman
THERESA MTrailer was not inspected before I got it. Had to travel to another state to get a trailer when I reserved it a week in advance at my local place because they double booked and assumed I would be back by 3. I told them I would not make it by 3. The trailer had a flat tire almost causing an accident which did put me 3 hrs at the shop and the repair bill. I would like reimbursement for the trailer and the repair bill to make it right. If u-haul doesn't make it right I will never use u-haul again as well as a number of bad reviews I will leave and possible law suit. Someone should be inspecting trailers before they are rented. Poor business and customer service all the way around. You should be ashamed of this transaction. God bless
Cody LThe location was not a professional atmosphere...waited an hour to rent my uhaul because not only was he renting to another customer but when i got to the window he was busy talking to someone who either worked their or comes there often and i was treated like nothing more than an obnoxious teenager who had inconvenienced hos saturday and when i returned it i was met outside with haste, attitude, and was briskly dismissed. I paid 7$ a day for a crap dolly that had bad tires and ended up being over charged the location wouldn't make things right so I had to dispute the issue. I will NEVER go back to this location again. Instead i will pay the few dollars extra and go 12 miles over or I will use a different company. You shouldn't have to have these worries when you are moving, this was and has been a major inconvience.
FALLON FStayed past closing to let me return the trailer. AAA+
greg sEverything was good.
Phillip BThe equipment and service was excellent
Larry WVery helpful, told me to park it. Got me a receipt and I was on my way. Very quick and professional.
Josh Pnot a thing the gental man that served me was very nice.
tom f