Customer Reviews for The Storroom

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storroom

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George S.
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Customer did not leave a comment.

Emily N.
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The employee was wonderful and safe!

Brandie B.
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Customer did not leave a comment.

YADER S.
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Customer did not leave a comment.

James C.
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Rude customer service. Applied an unwanted charge to my billing that was never disclosed with me. Horrible experience.

KURT RICHARD K.
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The location did not have furniture moving dolly as confirmed in reservation

David S.
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Customer did not leave a comment.

SUSHANTA D.
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Customer did not leave a comment.

JUSTIN K.
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WILLIAM JOSEPH M.
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Customer did not leave a comment.

EMEKAOLUCHI L.
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Make the process faster

Judith A M.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Marlenaada-Green W.
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You can have the dollies that you advertise. I arrived at the location where I was informed that you had none. 😞 it was a struggle for the guys that moved my furniture it was very heavy.

Richard G.
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Customer care was excellent

Graham S.
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Customer did not leave a comment.

Rajeev J.
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Small location, personnel did not know what to do. Customer service was average.

Timothy S.
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It was a fair price and the people at this location were polite and knowledgeable.

Tariq M.
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Customer did not leave a comment.

Philip L.
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I couldn't get the app to work. Part of the problem was my reception on my phone was not good. However, the man in the facility was very helpful.

Michael M.
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Everything was fine

Allen H.
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Customer did not leave a comment.

Jacob T.
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Kevin S.
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Susan H.
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Donald J.
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This Great!! However getting there was the hardest part the agent that booked the van gave us the location on Sheldon Road address after wasting 45 minutes we come to find out that it was at the other location because the agent on the phone gave us the wrong address I have use you have for the past 20 some years I've never encountered this kind of mistake it was both very aggravating and a complete waste of time and being that she emailed us the wrong address I need to know what are you gonna do to remedy this situation if you're going to compensate for the one hour we were wasted just trying to get to the right place your response would be greatly appreciated. Thanks

Jessica H.
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Fraudulent activity on my account! Continuously charged a month later! Ridiculous company!

anthony S.
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The "After Hours" check-in process did not go well. I phoned (2) separate customer service reps and neither could help. The links did not work and I stayed in the Uhaul parking lot for 30 min trying to go thru the process! Please re-visit this process and refine it!!!!!

David D.
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Customer did not leave a comment.

Jennifer H.
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Awesome customer service!!

Edwardjunior J.
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Customer did not leave a comment.

Stephen D.
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The only thing is I was charged for a appliance dolly and it was not on my truck.

Christophertodd L.
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Easy-peasy! Two Home Depot sites had not vans to rent, so i remembered U-haul. Rates as just as competitive, one call to reserve on-line at the closest site, went there and van was ready. Local manager and services was great. Would recommend again.

Roger A.
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Customer did not leave a comment.

Kavumkal Subin V.
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Customer did not leave a comment.

Theresa V.
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Both employees that I work with were extremely accommodating and explained all details well. I will use this location again.

Lakesha C.
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No improvements needed

Alex M.
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Customer did not leave a comment.

Ashleynicole G.
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Customer did not leave a comment.

Wayne J.
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Great customer service

DONALD L.
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Customer did not leave a comment.

Martin K.
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Customer did not leave a comment.

Sorin B.
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Customer did not leave a comment.

Ralph G.
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darrell M.
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Customer did not leave a comment.

Janie E.
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Customer did not leave a comment.

Joshua N.
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Location was understanding and waived the next-day check in fee when I screwed up the process of returning my equipment after hours. Picking up the equipment was quick and easy. Great location!

Michael M.
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Customer did not leave a comment.

James L.
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The interior needed to be cleaned - but the overall location was great and the service team was exceptional. Overall a good experience but need to get that cleaning of interior solved...

TOM C.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

NAGARAJU M.
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I was charged more than estimated. They given big truck but opted for a smaller size truck. Resulting in paying more money . Don't like this service

Donnarose J.
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the people that work there were friendly-and wonderful!

Brianthomas G.
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Check out was quick and easy. Team at Storroom is friendly and helpful.

Mark M.
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Customer did not leave a comment.

Jeff K.
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Appliance dolly was not included in the truck

Anthony M.
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Customer did not leave a comment.

Hossam A.
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This is the second u-haul vehicle I check this week and both of them substantially overestimated the fuel in the tank by at least 1/8 of a the tank. I am sure it is intentional. The first one I complained to the office and they adjusted it on-site. The second one asked me to go online by following some link they sent me via SMS. I followed the link but found no place where I could adjust the fuel. I was running out of time so I just gave up and returned it full as was "given to me". I am extremely dissatisfied with such cheap deceit. I have the time-stamped pics of the fuel before and after if proof is needed.

Annmarie H.
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Very pleasant and helpful staff.

Beatrice B.
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Customer did not leave a comment.

Jaime O.
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Customer did not leave a comment.

DUSTIN H.
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Customer did not leave a comment.

Sheryl H.
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I was told u-haul does not like pay cards, i have a pay card which is a visa excepted anywhere. They put a 100.00 dollar hold on my card and said it would be returned as soon as i brought the truck back, untrue! They are now telling me it will take 3 to 5 buisness days to return my money, it took them 1 minute to take it out so why 3 to 5 days to put it back.. And the truck has transmission problems, i was worried for the few hrs i had it.. I will definitely find another rental place next time i need a truck!

JOEMAR O.
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Customer did not leave a comment.

Valerie C.
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MARC W.
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Mike S.
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I tell all my family and friends to get uhauls from you guys .we always use your uhaul service and location when we need it the people are so friendly and kind there we was always pleased with our service with them thanks so much for the use of the truck this weekend

Kristina N.
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Service agent was excellent.

Jawad A.
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Everything was excellent, keep it up!

mike V.
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Customer did not leave a comment.

Tina R.
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The drop off was Excellant

MEGAN S.
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Customer did not leave a comment.

Jared P.
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tanya H.
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Roadside assistance does not work! I was on the phone 1 hour and kept getting transferred to the prompts.. never got any help! Glad I have AAA!!

Carlo S.
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Customer did not leave a comment.

Carlo S.
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Customer did not leave a comment.

charlotte W.
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Great service!

Zachyre V.
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Customer did not leave a comment.

Andre M.
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Customer did not leave a comment.

Sade B.
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Customer did not leave a comment.

Robert H.
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Dennis F.
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Customer did not leave a comment.

Tami W.
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Customer did not leave a comment.

Edward S.
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The only problem I have is the mileage was off. There is no way I drove over 90 miles. The pick up place is 5 miles from my house. I drive 3 miles around the block from me to the storage place. It doesn't add up.

Jose L.
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Customer did not leave a comment.

David L.
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Nothing, was a good experience

Heba A.
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We lost track of time and we dropped off an hour late. “No problem” was the answer with a big smile. Absolute relief

Jill W.
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I reserved a hand truck and it was in the truck when I picked it up. I did not realize until the next morning when I went to load the truck. I called twice and only got, “I'll have a manager call you.” I received zero call back or email. Not happy. It was only $10+tax, but if everybody is charged that $10, it will add up.

Dave P.
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The gentlemen in the office was great!!!

moe H.
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Jeff and Stacy were awesome, they helped me with my questions and concerns. I would highly recommend this location.

Tobias B.
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When we had to add a day to our drop off, the person on the phone forgot to tell us they were not open on Sundays. This would have been helpful since we knew we were over on mileage due to the moving of our pickup location. Not being able to discuss this to see what was possible is poor customer service.

Joe S.
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nothing

David N.
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There was a well meaning sticker "Speed kills," unfortunately it was placed directly over the speedometer so that it was difficult to ascertain the vehicles actual speed between 45 and 60 MPH.

Ron B.
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Customer did not leave a comment.

Chitti Babu G.
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Customer did not leave a comment.

Pierre N.
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Customer did not leave a comment.

jennifer D.
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Stacy provided AMAZING customer service! Professional and even when she was busy with lots of customers she greeted and took care of everyone with professionalism. Great employee.

Larry S.
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I was in possession of a I-Haul truck for 22 hours and was billed for two rental days. These charges are under handed and baseless. I'm very disappointed with these charges. I have rented SEVERAL U-Haul trucks and maybe had 1 minor complaint over a period of 25 years. That's a long term relationship diminished by a petty/greedy act.

Alyssa J.
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The Best Uhaul i have ever dealt with went over and beyond

Dharshan P.
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Not a great part of town

No reviews have been submitted for this location.

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