Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)

248 reviews

1280 E Ralph Hall Pkwy   Rockwall, TX 75032

(469) 698-3307

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 698-3307

1280 E Ralph Hall Pkwy
Rockwall, TX 75032

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I use this location when I need to rent from Uhaul. The service is fast and easy, & the Van I rented was more than adequate. There was only one hiccup I encountered, it's the mobile check in, my cell phone location was not detected even though I was at the front door. I couldn't complete the checkin procedure. I returned the Van 45 mins earlier than the required time, but now I have to wait until Monday when this location opens. Crossed fingers I won't be administered a late charge,or even worse, extra rental days. Overall, very happy with Uhaul.

Louis W. 
Rating:
5.0

The owner(s) are always friendly/helpful and professional. I truly appreciate them. We have rented from them 3-4 times.

Shelia R. 
Rating:
5.0

So I clicked YES regarding the cleanness of the truck. It wasn't too bad but the road grim that was on it made it hard to spot any damage the van might have had. I noted this at check also.

Parker S. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

Ike T. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Great customer service! Thank you!

Adrienne P. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Very professional and courteous!

James R. 
Rating:
5.0

Customer did not leave a comment.

Shelia W. 
Rating:
5.0

Quick and easy transactions. Thank you for the truck.

David R. 
Rating:
5.0

Customer did not leave a comment.

Nestrial J. 
Rating:
5.0

Shannon is so helpful; despite Internet and phone service being down all day, she used her personal cell phone to confirm the rental.

Linda P. 
Rating:
4.0

Pick up was easy and drop off was convenient with the app on my mobile

Sterling D. 
Rating:
5.0

I did have problems with the app, but the lady that worked inside helped me, and she was great. She may have had problems with the app when I turned in the van but am not sure. I will definitely rent again.

Tracey B. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Everything was perfect

Kelly L. 
Rating:
5.0

The service at this location was excellent. However I purchased some supplies at the Texarkana Tx. location the day before and I was very disappointed to see that none of the employees in the store were wearing masks.

Michael L. 
Rating:
5.0

Excellent price for van rental. Will definitely do again.

David R. 
Rating:
5.0

Customer service was excellent.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Oghenetejiri E. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

TRUCK WAS CLEAN BUT IN VERY BAD CONDITION. VISOR ON DRIVERS SIDE WAS BROKEN AND YOU COULD NOT ADJUST THE SIDE VIEW MIRRORS.

GINA E. 
Rating:
5.0

Customer did not leave a comment.

Randel W. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
3.0

The weather conditions were very rainy but the reason I was unhappy was because: the drivers door didn't close without slamming it. The headlights were very dim The interior lights and dash lights went out and and it was night time. With the humidity from the rain the windshield fogged up and the defrost didn't work. We barely got the truck back by the reservation time. It was a nightmare.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Great experience

jeramy T. 
Rating:
5.0

Extremely kind staff. Dropped the truck off there by mistake, but the staff worked with me to resolve the issue. It is nice to deal with polite and understanding people. Thank you.

Allison C. 
Rating:
5.0

Shelley and Shannon were both great to work with. The Van was very comfortable, good suspension, good visibility with side mirrors. All in all a great experience and the cargo van had great space inside.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

I give Shelly, the lady who accommodates me a Five star rating. She is very sensitive on the need of the customer, helped me to painlessly fix the issue of wrong drop off location . She is very nice and very understanding. She will step out to make sure the customer is well taken cared of.Hats off to you Shelly!

Owen L. 
Rating:
5.0

Thanks!!!

Daniel K. 
Rating:
5.0

The staff was very professional and kind.

KATHLEAN W. 
Rating:
5.0

Great customer service

Don W. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Nothing, great service!

Herbert Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Diwani L. 
Rating:
5.0

My experience indicates no improvement needed. The location personnel were excellent in every way, the rental office was clean and comfortable, and the equipment (an 8-ft Pickup) was ready, clean, and well maintained.

B DAVID B. 
Rating:
5.0

Very friendly customer service and easy location to get in and out. A+ experience!

John C. 
Rating:
5.0

The lady at the front desk was amazing and easy to work with!

Robert D. 
Rating:
5.0

Shannon was a delight to work with!

Jonathan D. 
Rating:
5.0

The ignition key of the 10 ffoot truck had to be pulled out to a spot before it would turn.

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

Jonikki C. 
Rating:
1.0

Put extra gas, all I got thanks for the extra gas, next time don't fill up more than you need to.

PATRICK N. 
Rating:
5.0

Customer did not leave a comment.

German D. 
Rating:
5.0

Customer did not leave a comment.

Gene L. 
Rating:
5.0

They are a great company!

Jamison K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
4.0

Windshield wipers needed to be replaced.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Alison A. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Beth E. 
Rating:
5.0

Customer did not leave a comment.

Dennis Z. 
Rating:
1.0

truck was late arriving. I was promised additional time by UHaul rep due to truck and trailer being in two different locations but when I arrived at store I was only given minium time.. When I went to pick up trailer the lights didnt work. I had to return truck to store and they wanted to charge me. It wasted several hours of my time.

Tony R. 
Rating:
5.0

Absolutely nothing! This is my 3rd rental in three years, and every experience has been a true blessing.

Vernon D. 
Rating:
4.0

Customer did not leave a comment.

Don E. 
Rating:
5.0

I have used this location on more than one occasion. The lady who works there is very friendly and helpful.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Randel W. 
Rating:
5.0

Very courteous and helpful people. Great van for my purposes - small moving jobs. I use them several times each year, and allways great service.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Channon B. 
Rating:
5.0

Great experience!

William W. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

clean friendly and efficient

Eustace A. 
Rating:
4.0

It's hard to find if you aren't watching for it. . . but the service was professional and friendly. . . Great staff.

Mark B. 
Rating:
5.0

Great experience!

Beth E. 
Rating:
4.0

I requested a furniture dolly when I made the reservation. When I arrived to pick up the fan they did not have the dolly.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Nothing. All was good.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Not a thing.

Victor G. 
Rating:
5.0

Nothing to be changed, everything was perfect..

Raheem S. 
Rating:
5.0

The manager was very helpful on everything.

Lonnie S. 
Rating:
5.0

Staff was friendly and very efficient at getting me into my vehicle. They did not try to pressure me into any extras. Great Job!!!

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Darrell Y. 
Rating:
5.0

Don't change!!! The attendant was exceptional. Give her a raise.

Clay T. 
Rating:
5.0

They had what I needed. It ran perfectly. And it didn't take long to check it in or out.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

cedric T. 
Rating:
4.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

del W. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer service was very helpful and courteous!! I highly recommend it. It made my project easy to transport my goods.

Minerva M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

None that I can see...

KEN B. 
Rating:
5.0

that the cost of the rental is twice as advertised.

Michal B. 
Rating:
5.0

Customer did not leave a comment.

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top