Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)

356 reviews

1280 E Ralph Hall Pkwy   Rockwall, TX 75032

(469) 698-3307

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    10 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/26/2022 - 12/27/2022: Closed

Services at this Location:

Contact Us

(469) 698-3307

1280 E Ralph Hall Pkwy
Rockwall, TX 75032

Services at this Location:

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    10 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/26/2022 - 12/27/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Easy and quick not to mention close location. Thank you!

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
5.0

Customer did not leave a comment.

Bret M. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Very friendly service. Super-easy and quick!

Michael D. 
Rating:
5.0

Shelley was great!

James D. 
Rating:
5.0

The truck needed windshield wiper fluid

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Moojan H. 
Rating:
3.0

Equipment was great…The lady at the desk was not pleasant at all. Gave her the benefit of the doubt when we picked up because it's early and, hey, I'm a little grouchy in the AM too. However, when we get there to drop it off that afternoon there was a sign on the door to call a number because they were out of the office. I left my phone at home so I just waited outside, no big deal. Evidently it was because when the lady showed up she looked at me like I was an idiot and pointed to the sign and let me know it said to call. I won't be going to this location again. It didn't put her out any me waiting there, I wasn't upset or anything having to wait. Customer service training is definitely needed

Frank P. 
Rating:
5.0

Customer did not leave a comment.

AMBER W. 
Rating:
5.0

Fast, Friendly, and Efficient

Todd H. 
Rating:
5.0

Very kind employee. Great customer service!

Donna D. 
Rating:
5.0

No comment everything is good and friendly

JOSE C. 
Rating:
5.0

Very friendly & knowledgeable

Bret M. 
Rating:
5.0

Shannan is the best!

David G. 
Rating:
5.0

Extremely friendly and helpful staff

mike M. 
Rating:
5.0

Customer did not leave a comment.

Judi E. 
Rating:
5.0

Customer did not leave a comment.

Araceli G. 
Rating:
4.0

was a quick and painless operation, the ladies at the location were helpful.

Travis D. 
Rating:
5.0

Customer did not leave a comment.

Clarissa M. 
Rating:
5.0

Fix the TPMS fault.

David H. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

The rental was a snap, and, the staff was great to work with.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Terri M K. 
Rating:
5.0

Customer did not leave a comment.

CJ D. 
Rating:
5.0

You were perfect!!

Kathleen G. 
Rating:
3.0

No issues with the uhaul truck at all very clean and well maintained, the lady at the front kind of had a attitude for whatever reason could of been nicer to a paying customer that's it. Other then that I would recommend

Gavin T. 
Rating:
5.0

Nothing to recommend, everything was simple and the van was perfect for the purpose.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
3.0

Even though I did everything on my phone, I still had to wait 15 minutes in line just to get the keys for my rental.

Park E. 
Rating:
5.0

Customer did not leave a comment.

jeremy R. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Very good customer service. Shannon was very nice and helpful.

Mary W. 
Rating:
5.0

Quick and easy

Cynthia B. 
Rating:
5.0

Received great customer service and there is nothing to improve on in my opinion.

Helen A. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

She was amazing and very helpful on everything

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

ALLAN F. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Though the location is very convenient , staff was very rude.

Celeste V. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

Great experience in and out quickly. Happy about the pricing we thought that was pretty fair.

Sean H. 
Rating:
5.0

Truck had not been swept out.

Gerald B. 
Rating:
5.0

Very very very kind woman helped me.

Bailey P. 
Rating:
2.0

I had reserved a dolly along with the 9' van, but at the counter I was told that they had given the dolly away to someone else and they didn't have any more dollies. What's the point of making reservations if there is no guarantee for getting the stuff that we had paid for?

Nilanjan B. 
Rating:
4.0

Customer did not leave a comment.

Alyssa B. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

LOUIE BRYAN A. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Rental was fast and easy to complete transaction.

Marion M. 
Rating:
5.0

Can't think of a thing…

Sandra N. 
Rating:
3.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

We have used this location over a dozen times and each time we were met with politeness and professionalism.

Shelia R. 
Rating:
5.0

Awesome

Linda M. 
Rating:
5.0

Employees were very friendly and efficient. They made it such an easy process!

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Keyunna J. 
Rating:
5.0

The lady tha.t helped me was excellence.

LARRY S. 
Rating:
5.0

Awesome customer service, will definitely use again

Eric T. 
Rating:
5.0

Always excellent service

todd L. 
Rating:
2.0

The lady who I dealt with made me feel as if I was an inconvenience to her. My impression was that she would rather me not rent a van from her. Which, as a business owner, I find confusing. Without my customers, I don't have a business. I usually rent from the riding club rd. location and will continue to in the future.

Brent R. 
Rating:
4.0

The AC was not working properly in the truck. I did make mention to the rental person upon return.

Luke S. 
Rating:
1.0

Not friendly service. Needed to keep the truck for an extra day. Attendant treated me poorly . First time

Clint O. 
Rating:
2.0

From the moment we walked in this lady at the office was rude. Sales lady was rude and acted like she was doing us a favor. Every question we asked her and she clearly didn't sound like she wanted to help. In fact she on her personal phone and she looked annoyed that I went inside to ask another question. I would never use this UHaul location again. You can't ask her a question without her trying to make you sound stupid. Completely unsatisfied with this experience and it was my first time ever using this service.

Humberto O. 
Rating:
5.0

Customer did not leave a comment.

Damon L. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Nothing- the experience was perfect!!

Leigh J. 
Rating:
5.0

Very professional and friendly. I have had tobuse several uhaul locations lately and this experience has been wonderful, above and beyond performance. I will definitely rent here again.

LURA U. 
Rating:
5.0

Customer did not leave a comment.

Darren A. 
Rating:
4.0

Wipe out the cab. I brought disinfectant wipes and used. The staff was excellent.. very helpful and courteous.

Vicki C. 
Rating:
5.0

We really appreciate the professionalism of the staff at this location. The equipment is always clean and in good condition.

Shelia R. 
Rating:
5.0

Shannon is just the best. She,'s been amazing help me through a personal crisis; I desperately need it I really needed to pick up a van but couldn't get to the

Lilly S. 
Rating:
5.0

Very happy with the customer service

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Francis M. 
Rating:
5.0

As always, we've had such good luck with U-haul, whether buying supplies or renting trucks. This is a really nice location and we were able to get the truck, get things moved quickly and return early. Your employee was very accommodating and helpful getting us taken care of. We appreciate it.

Sally F. 
Rating:
5.0

Nothing . Went very smooth

terry C. 
Rating:
5.0

The process was very simple, for the most part. Took a second to figure out how to add the photos, but that's mostly because I'm not text savvy. The vault attendant was helpful and kindly allowed me to leave my car there while I use the van. The van was in good condition. Thank you.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Keep being nice

Herbert C. 
Rating:
5.0

I very much appreciated the cleanliness of the vehicle that I rented and the pride that was taken into making sure that I brought it back exactly the way I'm taking it. I appreciated he very good customer service I received from Shannon

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Ester C. 
Rating:
5.0

The check in and return processes were perfect...quick in, quick out.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

I don't care how often I may have to step into this office or call. I am always treated well and helped beyond my expectations.

KATHLEAN W. 
Rating:
5.0

Hardworking yet friendly desk clerk!

William V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

NA

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Jodi Z. 
No reviews have been submitted for this location.

Additional Services at this Location

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