Equipment was greatâ€¦The lady at the desk was not pleasant at all. Gave her the benefit of the doubt when we picked up because it's early and, hey, I'm a little grouchy in the AM too. However, when we get there to drop it off that afternoon there was a sign on the door to call a number because they were out of the office. I left my phone at home so I just waited outside, no big deal. Evidently it was because when the lady showed up she looked at me like I was an idiot and pointed to the sign and let me know it said to call. I won't be going to this location again. It didn't put her out any me waiting there, I wasn't upset or anything having to wait. Customer service training is definitely neededFrank P.
Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.AMBER W.
Fast, Friendly, and EfficientTodd H.
Very kind employee. Great customer service!Donna D.
No comment everything is good and friendlyJOSE C.
Very friendly & knowledgeableBret M.
Shannan is the best!David G.
Extremely friendly and helpful staffmike M.
Customer did not leave a comment.Judi E.
Customer did not leave a comment.Araceli G.
was a quick and painless operation, the ladies at the location were helpful.Travis D.
Customer did not leave a comment.Clarissa M.
Fix the TPMS fault.David H.
Customer did not leave a comment.mike M.
The rental was a snap, and, the staff was great to work with.Lawrence W.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.Terri M K.
Customer did not leave a comment.CJ D.
You were perfect!!Kathleen G.
No issues with the uhaul truck at all very clean and well maintained, the lady at the front kind of had a attitude for whatever reason could of been nicer to a paying customer that's it. Other then that I would recommendGavin T.
Nothing to recommend, everything was simple and the van was perfect for the purpose.Jon H.
Customer did not leave a comment.Linda W.
Even though I did everything on my phone, I still had to wait 15 minutes in line just to get the keys for my rental.Park E.
Customer did not leave a comment.jeremy R.
Customer did not leave a comment.Scott R.
Very good customer service. Shannon was very nice and helpful.Mary W.
Quick and easyCynthia B.
Received great customer service and there is nothing to improve on in my opinion.Helen A.
Customer did not leave a comment.Linda B.
She was amazing and very helpful on everythingJamie D.
Customer did not leave a comment.ALLAN F.
Customer did not leave a comment.Scott O.
Though the location is very convenient , staff was very rude.Celeste V.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.THOMAS J.
Customer did not leave a comment.Bobby A.
Great experience in and out quickly. Happy about the pricing we thought that was pretty fair.Sean H.
Truck had not been swept out.Gerald B.
Very very very kind woman helped me.Bailey P.
I had reserved a dolly along with the 9' van, but at the counter I was told that they had given the dolly away to someone else and they didn't have any more dollies. What's the point of making reservations if there is no guarantee for getting the stuff that we had paid for?Nilanjan B.
Customer did not leave a comment.Alyssa B.
Customer did not leave a comment.Denise W.
Customer did not leave a comment.Dale W.
Customer did not leave a comment.LOUIE BRYAN A.
Customer did not leave a comment.Barbara S.
Rental was fast and easy to complete transaction.Marion M.
Can't think of a thingâ€¦Sandra N.
Customer did not leave a comment.Justin H.
We have used this location over a dozen times and each time we were met with politeness and professionalism.Shelia R.
Employees were very friendly and efficient. They made it such an easy process!Rebecca H.
Customer did not leave a comment.Keyunna J.
The lady tha.t helped me was excellence.LARRY S.
Awesome customer service, will definitely use againEric T.
Always excellent servicetodd L.
The lady who I dealt with made me feel as if I was an inconvenience to her. My impression was that she would rather me not rent a van from her. Which, as a business owner, I find confusing. Without my customers, I don't have a business. I usually rent from the riding club rd. location and will continue to in the future.Brent R.
The AC was not working properly in the truck. I did make mention to the rental person upon return.Luke S.
Not friendly service. Needed to keep the truck for an extra day. Attendant treated me poorly . First timeClint O.
From the moment we walked in this lady at the office was rude. Sales lady was rude and acted like she was doing us a favor. Every question we asked her and she clearly didn't sound like she wanted to help. In fact she on her personal phone and she looked annoyed that I went inside to ask another question. I would never use this UHaul location again. You can't ask her a question without her trying to make you sound stupid. Completely unsatisfied with this experience and it was my first time ever using this service.Humberto O.
Customer did not leave a comment.Damon L.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.JERRY B.
Nothing- the experience was perfect!!Leigh J.
Very professional and friendly. I have had tobuse several uhaul locations lately and this experience has been wonderful, above and beyond performance. I will definitely rent here again.LURA U.
Customer did not leave a comment.Darren A.
Wipe out the cab. I brought disinfectant wipes and used. The staff was excellent.. very helpful and courteous.Vicki C.
We really appreciate the professionalism of the staff at this location. The equipment is always clean and in good condition.Shelia R.
Shannon is just the best. She,'s been amazing help me through a personal crisis; I desperately need it I really needed to pick up a van but couldn't get to theLilly S.
Very happy with the customer serviceRandall P.
Customer did not leave a comment.Francis M.
As always, we've had such good luck with U-haul, whether buying supplies or renting trucks. This is a really nice location and we were able to get the truck, get things moved quickly and return early. Your employee was very accommodating and helpful getting us taken care of. We appreciate it.Sally F.
Nothing . Went very smoothterry C.
The process was very simple, for the most part. Took a second to figure out how to add the photos, but that's mostly because I'm not text savvy. The vault attendant was helpful and kindly allowed me to leave my car there while I use the van. The van was in good condition. Thank you.Jon H.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Randy L.
Keep being niceHerbert C.
I very much appreciated the cleanliness of the vehicle that I rented and the pride that was taken into making sure that I brought it back exactly the way I'm taking it. I appreciated he very good customer service I received from ShannonDoug M.
Customer did not leave a comment.Nicholas F.
Customer did not leave a comment.Ester C.
The check in and return processes were perfect...quick in, quick out.Mark S.
Customer did not leave a comment.Janet M.
I don't care how often I may have to step into this office or call. I am always treated well and helped beyond my expectations.KATHLEAN W.
Hardworking yet friendly desk clerk!William V.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.Jodi Z.
Customer did not leave a comment.Melissa D.
Great customer service, no-hassle, quick process for rental and returnNorleshia C.
Everything was great we were allowed to extend our time Cooke because the move took us a little longer than we thought and Shannon was very nice and helpful!!!Janet W.
Customer did not leave a comment.BEATRICE B.
Customer did not leave a comment.Denise W.
Great service and affordableDerrick N.
Customer did not leave a comment.Reginald E.
I use this location when I need to rent from Uhaul. The service is fast and easy, & the Van I rented was more than adequate. There was only one hiccup I encountered, it's the mobile check in, my cell phone location was not detected even though I was at the front door. I couldn't complete the checkin procedure. I returned the Van 45 mins earlier than the required time, but now I have to wait until Monday when this location opens. Crossed fingers I won't be administered a late charge,or even worse, extra rental days. Overall, very happy with Uhaul.Louis W.
The owner(s) are always friendly/helpful and professional. I truly appreciate them. We have rented from them 3-4 times.Shelia R.
So I clicked YES regarding the cleanness of the truck. It wasn't too bad but the road grim that was on it made it hard to spot any damage the van might have had. I noted this at check also.Parker S.
Customer did not leave a comment.JERRY W.
Customer did not leave a comment.Jerome B.