Customer Reviews for The Wood Shed

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Wood Shed

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Gary C. on

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Jeffrey M. on

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Nekeeda S. on

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Cristal S. on

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We we're overcharged for mileage. They said we drove 70 miles when we only went up the street and back. I fault myself for not verifying the mileage at time of pickup. Would not recommend these hustlers

Mark P. on

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Terry M. on

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Can’t think of anything. Overall great experience. Would not hesitate to use this location again!

lisa H. on

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Kelly F. on

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carrie C. on

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Dan J. on

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William K. on

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norman M. on

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Very nice

James W. on

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Richard T. on

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ALAMEDA M. on

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ANNIE S. on

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Nathan S. on

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The staff was great, extremely friendly and a pleasure to work with.

Ronald S. on

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Great service and very personable. Thank You!

Victoria M. on

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Katherine J. on

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Friendly and helpful staff! No improvements needed!

matt P. on

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Paul and Linda were just excellent to work with during this move! Could not have asked for better service, friendly people to do business with, the truck was in excellent condition, and if I ever have to rent a U-haul truck again, and am in that neck of the "woods" I'll be going through them. First class organization from start to finish. Thank you Paul for everything you did for me. It will be remembered.

Trenicha H. on

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The service was outstanding and I would recommend this site for anyone in the area.

Renato C. on

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Very profesional peaple

Jeremy M. on

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Robert M. on

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JOHN G. on

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Great service, great truckNow that doesn’t open today

laurie D. on

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My original drop off location refused to take the truck. I had to go to another location. Not what we had wanted to hear after a long two days of moving.

michelle I. on

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Ronald M. on

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Very friendly and helpful. Would recommend this location to any and everyone.

LEWIS H. on

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Great staff and great rental. Quick process and good customer service. Staff very professional and courteous.

Alexis N. on

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When we arrived on a quiet Sunday, the place was PACKED... and all but two (ourselves included) were drop ins. There were only two men working. Paul behind the desk, and his assistant shuffling customers. THEY WERE AMAZING!! Neither of them ever lost their sense of humor and both of them worked tirelessly and efficiently. Paul's assistant performed "triage" asking who had appointments or had already filled in paperwork (which we had) and those went to the head of the line. It was smoothly done with both of them joking and keeping everyone comfortable the whole time. Please do something to show these men how much you appreciate their ability to represent Uhaul so well. It's further away from us, but when we rent the truck for our BIG move in January 2020, we'll go back to the Valrico Uhaul.

Joseph W. on

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Jorge C. on

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Richard P. on

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The owner was amazing, he actually stayed after close to help me!

John B. on

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Paige J. on

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The staff at the wood shed are always friendly and very helpful. The equipment is in great condition. I love the ability to reserve ahead of time whatever I need.

Brandi V. on

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Michael D. on

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Victoria W. on

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I find it hard to believe that the “manager” can not read a gas gauge. And therefore erroneously charged us 18.00 for gas that we were not responsible for. I think it was done on purpose to pad the bill.

sonja S. on

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Everyone was very helpful and friendly.

Renae C. on

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PAUL H. on

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Very convenient pickup and drop off.

Louis S. on

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juan C. on

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Everything was good...

thomas C. on

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Stop complaining about "it is uhaul's website that makes it slow." As 3 employees sit and do mothing

William L. on

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Everything smooth and fast

LOUISE P. on

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James K. on

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BRUCE D. on

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Paul got me out and back in with no issues.

Karen M. on

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Linda and her son are wonderful people.

Barbara P. on

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Donald C. on

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Make a reservation so you can minimize the wait time. While there was plenty of equipment, we had a long wait while others were checked out and checked in. Only one counter clerk, so it is a little slow. Luckily we had the time to hang around and this place is so close we wouldn't go to any other dealer.

ANTHONY K. on

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Very pleasant experience! Reservation went very easily and the turn in was smooth also. Only improvement would be permitting over night drop off.

Deborah D. on

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Kenneth F. on

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Broderick W. on

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The representative was very friendly and was very accommodating. Would definitely return & recommend others.

Justine M. on

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MICHELLE B. on

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Make sure your reps aren’t rude assholes. I did what my contract told me to do & the rep was rude about me dropping the truck there! ITS IN MY CONTRACT!!! I also feel I was OVER CHARGED for the tiny service I used!!! I’ll never rent uhaul again!

Jeffrey C. on

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Nothing

Brock M. on

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Have used this location several times. Always a pleasure!

justin S. on

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pay this guy more, he was multitasking like a champion. I only wish i could have shown other people how to help him out and do the paperwork online.

Lenny G. on

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Sherry S. on

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great customer service

SCHWARTZ DISRIBU S. on

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Catherine B. on

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Love Linda. She is awesome!.

Edie K. on

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Everyone here is so nice and relaxed. Staff is friendly and the they have a good selection of trucks, materials, and stuff to move .

Maria B. on

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The customer service was overall satisfied. Paul was so awesome, he help me about and beyond, he customer service was above average. I will recommend this location to everyone.??????

Christopher V. on

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Jane M. on

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I had asked to have a large Dolly and was charged $17. When we get the truck to the moving location there was no Dolly inside the truck. We had to go back to the location. It was very inconvenient. I think we should have a credit for $17.00.

Ron C. on

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Diego T. on

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Roger J. on

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MARK G. on

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Great Job

Nathan V. on

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TODD G. on

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Start pulling damaged and aged trucks from service.

Matthew S. on

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DENISE M. on

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When I opened the back the back of the truck smelled and there was live roaches running around inside. It was disgusting. I had to spray it with raid and still found a live roach on my things. Truck ran heavy. Horrible experience.

Elaine W. on

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Colleen B. on

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guy who handle our reservation was great. very helpful

Hollis P. on

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Emily W. on

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Earl G. on

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The service met my expectation. Great customer service. I will definitely recommend.

Rosemarie S. on

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Michael V. on

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Julie H. on

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bilal A. on

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Gary G. on

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Willie W. on

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Richard R. on

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My original drop off location was full and ended up having to go to a second store (Brandon, FL). However, when I arrived, that store was full as well, which then lead me to the Valrico store. What was supposed to be a 10 min drop off turned out into a 2 hour ordeal. If a dropoff location is selected then they should ensure enough spots are available to do so during the online purchase.

Chester C. on

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Alsome location will use you again

glenn D. on

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serve coffee and donuts

Allen E. on

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Cesar E. on

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Daniel R. on

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Harrison B. on

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Richard C. on

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Michele P. on

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I asked to drop this Van off at a location closer to where I was going. I was told I could not do that because the Wood Shed "Owned" this Van and I must return to them. I never got a receipt and I know I was charged for the extra 45 miles I had to travel to return this Van. It did what I need it to do but this made me unhappy with the overall service.

Roberto I. on

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I have rented from this location before. They offer outstanding customer service, will be returning again.Thank you Ms. Linda, Ms. Summer, Mr. Jeff, and Mr. Paul! Robert

William L. on

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Cory N. on

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