Leave it alone, if it ain’t broke don’t fix it :)
Michael Ray
Customer Reviews for Thomas Nursery & Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners of Thomas Nursery are fabulous !
DAVID BRYANRenting the truck was horrible. We requested a place close to us & ended up having The location changed twice. We drive over on Friday to pick up after hours & the keys were not left in the box for us. We then had to drive back over the next morning. Upon arrival the staff was amazing & very apologetic for our inconvenience.
Kenneth MusgroveN/A
Keneshia WilliamsVery good people.
WILLIAM PATTERSONRyan provided excellent customer service. He is a true asset.
Michael BraddockVery easy rentals
Darren BerryGreat Service and very respectful people
Jayden BrownVery courteous and helpful staff! The rental I reserved was late coming in from the previous rental and the folks at Thomas Nursery did everything they could to get me out the door as quickly as possible. Great people!!!
Nathan PettitVery helpful and was very quick!
RONALD MANGUSIf I rent a trailer the chances of having the wire hook up is slim. This should be provided seeming how it is required to legally pull the equipment rented.
Christy FairclothThe rental was in horrible mechanical shape. No pick up when gas pedal was pressed and the steering alignment was so bad it was hard to keep on the road. In my opinion it’s not a safe vehicle for rental in its current state.
JEFFERY DISONIt took 4 trailers before I had a good one. The owner got mad and snapped at me because I refused to keep connecting my truck to trailer to find a good one. Said that is the only way to see if they are good. They mixed trailer numbers, one trailer had fender falling off. One had light out. Another had piece welded to fender ramps to prevent full stow on ramps making trailer too low, an inch from the ground.
Don WoodsThe one problem was the location of the keys. There was a lock on the main gate so you had to walk up and down an embankment to get to the key location. If the location is open it appears it would be better or they need to move the key box for 24/7 access.
Sherry BrownThey did great no complaints here
valerie mooreThis location ans easy to find. The app checkout process was super easy and explained everything . My only suggestion would be to have the lock key drop box closer to the gate for after hour pickup. We had to climb the fence to access the key drop box by the stores front door.
Kristi ShieldsGreat experience!
Robert GuyewskiEasy and efficient drop-off
Howard BaileyYou charged me twice for the truck I want my money back
RICKY MCDANIELWe lost tread on one tire and had to do a service call. Not sure they could have anticipated. They were helpful and directed us on what to do. Would use them again.
Paula BurgessGreat representative Good equipment.
zed khanDid not have the dolly ready. Took almost 30 minutes to get it. Truck was not clean.
Timothy KocherWill rent from here again
Mark KingThe price
Yasmeen GaryBring the price down some on renting a UHaul for only for renting for couple hours up to 6 hours. The pricing shouldn’t be that high if you only using it for the day you rented it out
Devin PageExcellent service from everyone there.
Charles DawsonNone
Cullen SmithVery nice, helpful and efficient
Rosanna RogersNothing, everyone was very helpful and friendly.
Dennis RogersMaybe you could have more of the larger trailers available
Cary Allmontold that auto transport had something wrong and they insisted did not. Had to call and arrange to swap out because there was a serious problem. The location originally rented from told us they were gling to tell uhaul not to allow us to rent again...horrible customer service at location in Farmerville Louisiana
Darrell ArmstrongPrompt and courteous service
WILLIAM PATTERSONDon't double book the same trailer.
Lonnie ButlerFamily owned and operated. Special people.
CULLEN SMITHThey were great to work with and kept me up to date on any changes that had to be made.
KARL GRAVESEverything was smooth sailing receiving & delivery the 4x8 utility trailer
Terry AlvisThey were closed when I dropped it off. The drop off location is behind a gate which would be difficult for elderly people to access and terrain is steep.
Bobby BurnsI was supposed to pick up at a location in Greenville ms. They did not have my truck. The man at king's tire in Greenville ms was incredibly rude and would not help me at all. Said he didnt have my reservation and that's the end of it. A gentleman at Virgil's smoked meats was very helpful and gave me a number to call to get help because the 1800 number I had was not even taking calls. I ended up driving 100 miles out of my way to get a truck and 100 miles back to my house. The experience was horrible. You need to do something to insure your customers have a truck waiting when they have a reservation
Crystal AllenMake sure the equipment will be where you say it will be
clifton feazelDrop off box was behind a locked gate and not clearly marked. We left truck on their adjacent lot with other trucks but had to go thru a ditch and using flash lights finally located after hours key box.
SHELIA HOYTDropped off after hours. Location yard was unaccessable and had to park the truck next door.
Mickey AnglinOutstanding location and customer service. Mrs Paula got me in and out quickly. Thanks so much!!!
Cullen SmithOutstanding little country store.
William LatsonCouldn’t think of a single thing you could improve upon ! Great people at Thomas’s doing a great job !!!!
Rhonda RayWell pleased with experience
Charles CourtneyNo issues here.
Anthony Savana