I had some difficulty reading the mileage but I think it was because I was facing the sun in the morning.
TERRY S
Customer Reviews for Thornton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was exceptionally helpful.
DANIEL SGood experience. Staff were friendly. Quick, easy process at checkout
JAVIER ATravis the reservation specialist demonstrated excellent customer service. He explained all pertinent details and also provided concern when the online checklist before leaving was being challenging. I was receiving a spinning wheel when uploading pictures as required. For this form - I’d like to recommend a picture of the windshield and or interior seats. After I left I noticed the windshield had a chip on the driver’s side above the line of sight for me. I didn’t notice it before leaving along with the seat cuts. It appears someone had something in their back pocket (possibly) that caused the seat damage. As a female I do not carry sharp items in my jean back pockets. At this location, everyone is very kind. I also want to say Thank You again to Travis & Team for going the extra mile to show me where to put gas and also answer questions about a storage unit. I love this Uhaul location. I’m a frequent customer.
ESTELA MGreat price, everyone was nice and friendly
JEFFREY TStaff here goes above and beyond, very helpful, I've rented from them 8 times this year.
DMITRIY Pvery nice stuff clean faculty
BRYAN AVery streamlined and convenient! Thank you UHaul Thornton Self Storage!
LUKE PThis uhaul center is the best
HENRY Anice peeps
JUSTIN CThe original U-Haul that I had made my reservation did not have my truck available and sent me to another U-Haul, who also did not have an available truck. They then sent my son-in-law and myself to the Thornton U-Haul, who not only had an available truck, but gave me a discount for our troubles. This was great public relations!
STEPHEN NGreat customer service!
DAVID GThis was a last minute rental. It was so easy. The guys at the counter were quick and professional.
JAMI MWhy should I even put a comment, if you are not going to do anything about it?
RONALD IGreat
DEVIN CGreat, friendly, fast and efficient customer service
AVERY WReally enjoyed the experience. The agent that helped me was very helpful and wonderful to work with. The truck was very clean and worked well for my local needs. Thank you again
Bruce BGreat service
RICHARD RHighly knowledgeable and helpful.
DAVID Hgood customer service
YASSER HI had reserved a small trailer, and it went really well at this location. There was no long wait to get service, and Travis was very professional. Drop off was easy as well.
THOMAS KThank you!
HENRY PThe lights while night driving did not seem to illuminate the road very well.
GERALDINE WEveryone who works there was super helpful throughout the whole process!
Alexis SN/A
DAVID HThese folks were wonderful 12 out of 10. The 2 guys working the desk were Awesome
RICKEY GGreat customer service. Thank you.
MICHAEL SOur reservation could not be found due to a computer glitch but it was rectified very quickly.
ALLEN ZNothing
HAROLD WGreat service. Thank you!
ROBERT BCharges cam in way above what was quoted. Fees never discussed. A den of thieves.
JAMES RThe app was glitchy, and the person at the counter told me it has been happening recently. It wouldn’t let me proceed after submitting pictures of the U-Haul.
Ann RAll good
JEFFREY MEverything was perfect
LATOYA WPlease make sure there is more training. I had a 10ft truck with a car transport moving from Thornton Co to Mesa Az. When we got outside Payson AZ and we were going down 6 & 7% grade hills the front of the truck would vibrate so hard it felt like the wheels were going to fall off. We couldn't go faster than 40 mph at this point. It was worse when we had turn the wheel with the curve. It was very scary. When we got to Mesa, the guys there said we had the wrong size truck and we should've had the next size up. The cost should've been the same as well. We even had help getting my car strapped down cause we no experience and nothing was said about the size of the truck.
REFUGIO EThe truck only delivered 3 miles per gallon. It's struggled quite a bit. But the shop was clean, the staff was friendly and they made accommodations that made up for the terrible gas mileage
LISA FTight drive ways for pulling trailer in and out but overall good.
Bradley B