The app would not let me “pick up†my vehicle, even though it was available to me. I had to wait more than 30 minutes for the actual store to open. By the time I was in the truck, I had lost 45 minutes of my day. The truck I rented was old. It had over 145,000 miles on it. I could smell gas in the cab several times. The driver's side door was very difficult to close. The engine also made a ticking noise. It seems to me the truck should have been retired.
MANUEL G.
Customer Reviews for Thornton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
a little upset that we could not get a 26ft truck and that only 20ft were available, it made it so that none of our stuff fit correctly.
Chelsey B.This location was great. Everything went very smoothly. Your app on the other hand needs some work. Too cumbersome. I won't try to use it next time.
William G.Very easy to pick up and drop off. Do make certain to have your cell phone charged if picking up off hours.
Richard L.My experience was awful did not get my truck until an hour and a half after my reserved time along with still having to pay for 3 hours. Not a happy customer.
mariah C.The u-haul app was really bad. I kept trying to upload a photo and was unable to. My wife was eventually able to upload a photo using the website, but the app failed for her as well.
Brian B.Disappointed with U-Haul.. I reserved a truck closer to my move on the day before reservation was moved.. added more mileage to my move. Cost more money. Also the check in took longer than 10min. It was over 30 min and I had no issues except the 2 contacts they required. And I didn't know anything about that process.
Robert S.In and out with no issues. Friendly customer service. I enjoy working with these folks
JOHN C.The owner of this location was extremely professional and a nice person in general. The uhaul I rented was really clean.
BRAD B.Nothing- they were great! Staff was friendly and helpful and made everything easy.
NANCY F.I was 100% satisfied. Thank you for creating such a positive experience.
DANIEL C.This location needs a better parking arrangement and/or signs that indicate where to park. The only signs I could find indicate only where NOT to park either my personal vehicle or the returning rental truck.
TIMOTHY B.This was probably the best truck rental experience I've had. The guys working at this location were friendly and efficient. They had the size truck we had requested and there were no issues. Even though this location is far from my new place I plan to drive out of my way to go to this location for my next move. Thanks for making my move day less stressful!
MELANIE W.I have rented here multiple times and each time the service has been excellent. The staff at Thornton self storage help make my move less stressful and I definitely recommend this place to others.
ROGER N.The rented trailer door got stuck. Had to pry it loose with WD-40. Also had to spray the latch that stuck due to rust. I was told that I would be emailed the access code since they closed before the trailer was due back. It was not emailed to me. Fortunately, some else was returning a trailer and let me in. There was no space to park the trailer after that customer helped detach it. I would not have been able to do that by myself. Disappointing.
MILAGROS R.Truck broke down and wouldn't shift out of park. We only got to take one load and lost our whole day because it took hours to get the issue resolved. The technician said he “made it work for now†but didn't get the correct replacement part. That being said, we felt uneasy even stopping again for gas, so we did not put gas in the truck and drove straight back to Uhaul in case it did it again.
ALEXANDER W.Got a faulty brake light indicator on the last trailer that I rented. I have rented 4 trailers at two different locations over the last two weeks and each time, I had to spray WD40 to the door latch mechanisms due to accumulated rust. on latches.
MILAGROS R.I see no problems I was treated very professional
Jose O.They are always friendly inside and they always help me well! I have always rented from here and I'll continue to rent from here!
Roger N.Great service at 0830am.
stephen A.I was made to drive an extra hour to pick up location because it was changed at the last minute.
CRAIG G.turn off the governor on the engine, 9 mile to the gallon really, your computer driving recommendations are not practical for driving cross country. sound proof the cab, there was a high pitch whistle with in direct air flow over the vehicle, maybe put in a cruise control, and adjustable seats that go up and down, fill in the gap between the body and the cab.
Frank M.The trailer leaked and damaged our box springs and mattresses.
BRENT F.I've used this location on 121st ave in Thornton, colorado many times and the owner is organized, efficient and takes care of his customers.
PETER E.Clean & friendly. Thank you
JENNIFER M.The day before scheduled pick-up it was changed to another location and pick up was scheduled for 7 hours after the original scheduled time. Had to call U-Haul to get another location with the correct trailer.
David J.I needed a uhaul for a Saturday to travel from Thornton to fort Collins 45 miles and told the person I talked to I wanted to drop it off I'm Fort Collins but when I picked up the uhaul I was told I had to bring back the uhaul at the location I picked it up from. Was a total inconvenience on this moving day. The young lady helping us was rude not helpful just got a blank stare. Definitely will find a different moving truck company if ever needed again.
JUSTIN V.Great experience
DAVID A.It was difficult to get help. The employees were rude and dismissive with us. When I directly asked an employee if her could help us he said because we signed up online he wouldn't help us and walked away. When I spoke to the owner he was also dismissive. The truck allowed us to complete the move but was very rickety.
Lisa G.great service!
HAROLD C.Went great. No problems.
MICHAEL H.Raise the governor to 80mph so you can actually do the speed limit & possibly pass someone without impeding traffic while trying to do so. I'll never rent a shitbox 10 foot truck again. Not to mention the cost went up over $700 in the last 45 days !! Fucking ridiculous !!!
STEVENMICHAEL C.I had reserved a unit at another location but due to units not returned in time and or needing repair I was directed here. Great friendly service I will rent from here going forward also thanks to Uhaul for setting me up when the other rentals fell through.
VICTOR L.Everything went as planned. Thanks
THOMAS L.My reservation was requested for a different location at 8am. I did not receive notice that my reservation was changed to a different location which opens at 8:30am.
Nathaniel J.Very efficient operation. Excellent truck and perfect customer service.
ROCCO V.Find someone else for the counter.
Douglas M.After I dropped off my U Haul in perfectly good condition they call maybe half hour later to tell me the headlight was broken out and we needed to come pay for it. When we went you could see the broken headlight with glass just lying on the front bumper and lots of other small fragments of glass in and around headlight fixture. If i was the one that broke it that glass would have fallen off or blown away as it was being driven!!!
MELISSA V.Outstanding service thanks !
James A.Staff seemed put off we were there
JAMES K.Staff was friendly and the truck was perfect for what we needed.
Mark B.Very accommodating…our reserved truck was much to large…found us a smaller unit. Employees were friendly, truck was spotless. Our go to Uhaul dealer.
MICHAEL G.Quick check in and check out. No issues with truck.
DANIEL M.Everything was fine
JACQUELINE G.The people inside were extremely helpful and nice! I will always rent from this location!
CHRISTIAN G.Great
Michael M.Make sure tires are maintained. Had a tire come apart on the tow dolly. It was obviously old.
MARTIN M.I wish I would have been informed to read or at least told about drop off, $20.00, for not reading, just told fill tank and drop keys! My bad for not noticing till billed.
ROBIN K.Very easy drop off.
Rachel M.Front office lady was very rude.
TABITHA F.Check the ramp it's faulty. It was a pain to open and shut. Thanks
BRADLEY F.Nothing they were a big help as I had issues with mobile drop off and I called abs they were understanding and very nice
Cori T.Put some actual tie downs in your enclosed trailers. The little D ring and the flimsy wooden side rails are useless.
Colby D.Very prompt and professional
Jeff M.Couldn't be easier to rent. Efficient, friendly staff, in and out in no time and all questions answered, fair accurate billing. If I need a rental truck, I know where to go!
Britt S.I requested a 26' truck online weeks ago in Fort Collins Co. the day before my pickup day, I was told there were no 26' trucks in Fort Collins and would have to drive to Thornton Co to pick up a 26' truck. 59 miles away. This isn't the first time you guys pulled this stuff with me. Never again. Lost my business
EDMUND M.?
MANUEL N.all was great!
HUTCHINSON Y.I had a contactless experience, very easy to navigate the system. The van was spacious enough for a sofa I purchased and I'm glad we used U-haul
susana M.