Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff here goes above and beyond, very helpful, I've rented from them 8 times this year.
DMITRIY P
Rating:
5.0
Customer did not leave a comment.
MATTHEW D
Rating:
5.0
Customer did not leave a comment.
CARLA M
Rating:
5.0
Customer did not leave a comment.
HENRY H
Rating:
5.0
very nice stuff clean faculty
BRYAN A
Rating:
5.0
Customer did not leave a comment.
Kevin K
Rating:
5.0
Customer did not leave a comment.
RICARDO M
Rating:
5.0
Customer did not leave a comment.
REGINA T
Rating:
5.0
Very streamlined and convenient! Thank you UHaul Thornton Self Storage!
LUKE P
Rating:
5.0
Customer did not leave a comment.
KRISTIN L
Rating:
5.0
Customer did not leave a comment.
JUSTIN C
Rating:
5.0
This uhaul center is the best
HENRY A
Rating:
5.0
nice peeps
JUSTIN C
Rating:
5.0
Customer did not leave a comment.
VERONICA T
Rating:
5.0
Customer did not leave a comment.
ISIDRO M
Rating:
5.0
Customer did not leave a comment.
QIU P
Rating:
5.0
Customer did not leave a comment.
Jeffrey o
Rating:
5.0
The original U-Haul that I had made my reservation did not have my truck available and sent me to another U-Haul, who also did not have an available truck. They then sent my son-in-law and myself to the Thornton U-Haul, who not only had an available truck, but gave me a discount for our troubles. This was great public relations!
STEPHEN N
Rating:
5.0
Great customer service!
DAVID G
Rating:
5.0
Customer did not leave a comment.
KEVIN M
Rating:
4.0
Customer did not leave a comment.
BRITTANY D
Rating:
5.0
Customer did not leave a comment.
DENNIS J
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
5.0
This was a last minute rental. It was so easy. The guys at the counter were quick and professional.
JAMI M
Rating:
1.0
Why should I even put a comment, if you are not going to do anything about it?
RONALD I
Rating:
5.0
Customer did not leave a comment.
ROY H
Rating:
5.0
Customer did not leave a comment.
Pilar J
Rating:
4.0
Great
DEVIN C
Rating:
5.0
Great, friendly, fast and efficient customer service
AVERY W
Rating:
4.0
Really enjoyed the experience. The agent that helped me was very helpful and wonderful to work with. The truck was very clean and worked well for my local needs. Thank you again
Bruce B
Rating:
5.0
Customer did not leave a comment.
Matt E
Rating:
5.0
Great service
RICHARD R
Rating:
5.0
Highly knowledgeable and helpful.
DAVID H
Rating:
5.0
Customer did not leave a comment.
Susan J
Rating:
5.0
good customer service
YASSER H
Rating:
5.0
Customer did not leave a comment.
Jeff R
Rating:
5.0
Customer did not leave a comment.
CECIL P
Rating:
5.0
I had reserved a small trailer, and it went really well at this location. There was no long wait to get service, and Travis was very professional.
Drop off was easy as well.
THOMAS K
Rating:
5.0
Customer did not leave a comment.
Roger P
Rating:
5.0
Thank you!
HENRY P
Rating:
4.0
Customer did not leave a comment.
Juan L
Rating:
5.0
Customer did not leave a comment.
Joseph P
Rating:
5.0
Customer did not leave a comment.
JESSICA M
Rating:
5.0
Customer did not leave a comment.
Heather P
Rating:
4.0
The lights while night driving did not seem to illuminate the road very well.
GERALDINE W
Rating:
5.0
Everyone who works there was super helpful throughout the whole process!
Alexis S
Rating:
4.0
Customer did not leave a comment.
SCOTT B
Rating:
4.0
Customer did not leave a comment.
BRYAN M
Rating:
5.0
Customer did not leave a comment.
LINDA K
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
Hector G
Rating:
5.0
Customer did not leave a comment.
JORDAN H
Rating:
5.0
N/A
DAVID H
Rating:
4.0
Customer did not leave a comment.
ELIGIO M
Rating:
5.0
Customer did not leave a comment.
JANUS B
Rating:
5.0
Customer did not leave a comment.
KENNETH P
Rating:
5.0
Customer did not leave a comment.
ANDREW E
Rating:
5.0
Customer did not leave a comment.
ANGELICA T
Rating:
5.0
Customer did not leave a comment.
DWAYNE M
Rating:
5.0
Customer did not leave a comment.
TERRANCE B
Rating:
5.0
These folks were wonderful 12 out of 10. The 2 guys working the desk were Awesome
RICKEY G
Rating:
5.0
Customer did not leave a comment.
LAURA C
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
Elysse N
Rating:
5.0
Customer did not leave a comment.
MARK O
Rating:
5.0
Customer did not leave a comment.
ALLEN K
Rating:
5.0
Great customer service. Thank you.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
4.0
Our reservation could not be found due to a computer glitch but it was rectified very quickly.
ALLEN Z
Rating:
5.0
Nothing
HAROLD W
Rating:
5.0
Great service. Thank you!
ROBERT B
Rating:
1.0
Charges cam in way above what was quoted. Fees never discussed. A den of thieves.
JAMES R
Rating:
5.0
Customer did not leave a comment.
JOHN L
Rating:
5.0
Customer did not leave a comment.
DUSTIN H
Rating:
5.0
The app was glitchy, and the person at the counter told me it has been happening recently. It wouldn’t let me proceed after submitting pictures of the U-Haul.
Ann R
Rating:
3.0
Customer did not leave a comment.
Hannah M
Rating:
5.0
Customer did not leave a comment.
JODY W
Rating:
5.0
Customer did not leave a comment.
JOHNATHON Z
Rating:
5.0
All good
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
DEBRA R
Rating:
2.0
Customer did not leave a comment.
ANTHONY L
Rating:
5.0
Customer did not leave a comment.
KEVIN A
Rating:
5.0
Customer did not leave a comment.
MADHU G
Rating:
5.0
Customer did not leave a comment.
DURAND K
Rating:
5.0
Customer did not leave a comment.
MAUREEN M
Rating:
5.0
Everything was perfect
LATOYA W
Rating:
5.0
Customer did not leave a comment.
JODY W
Rating:
3.0
Please make sure there is more training. I had a 10ft truck with a car transport moving from Thornton Co to Mesa Az. When we got outside Payson AZ and we were going down 6 & 7% grade hills the front of the truck would vibrate so hard it felt like the wheels were going to fall off. We couldn't go faster than 40 mph at this point. It was worse when we had turn the wheel with the curve. It was very scary. When we got to Mesa, the guys there said we had the wrong size truck and we should've had the next size up. The cost should've been the same as well. We even had help getting my car strapped down cause we no experience and nothing was said about the size of the truck.
REFUGIO E
Rating:
5.0
Customer did not leave a comment.
Lillian R
Rating:
5.0
Customer did not leave a comment.
MARK T
Rating:
5.0
The truck only delivered 3 miles per gallon. It's struggled quite a bit. But the shop was clean, the staff was friendly and they made accommodations that made up for the terrible gas mileage
LISA F
Rating:
3.0
Tight drive ways for pulling trailer in and out but overall good.
Bradley B
Rating:
5.0
Customer did not leave a comment.
LLOYD J
Rating:
2.0
Very confusing process. Wasn't able to get ahold of anyone to help. Website is glitching and wouldn't let me change information. Very frustrating experience.
Haley L
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
JESSICA T
Rating:
5.0
Too many pictures required to return a rental after hours....and the pictures requested are not ordered to make taking the pictures efficient..
The first picture requested is of the rental locations bar code...which required me to leave the truck and go to the front of the rental office to take the picture....then i had to go back to the truck to take pictures of the truck in a somewhat half hazard order.
RODNEY I
Rating:
5.0
Customer did not leave a comment.
BRETT D
Rating:
5.0
Staff is always polite and engaged, and operations run smoothly and professionally.