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CHRISTOPHER D
Customer Reviews for Thornton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a last minute rental. It was so easy. The guys at the counter were quick and professional.
JAMI MWhy should I even put a comment, if you are not going to do anything about it?
RONALD IGreat
DEVIN CGreat, friendly, fast and efficient customer service
AVERY WReally enjoyed the experience. The agent that helped me was very helpful and wonderful to work with. The truck was very clean and worked well for my local needs. Thank you again
Bruce BGreat service
RICHARD RHighly knowledgeable and helpful.
DAVID Hgood customer service
YASSER HI had reserved a small trailer, and it went really well at this location. There was no long wait to get service, and Travis was very professional. Drop off was easy as well.
THOMAS KThank you!
HENRY PThe lights while night driving did not seem to illuminate the road very well.
GERALDINE WEveryone who works there was super helpful throughout the whole process!
Alexis SN/A
DAVID HThese folks were wonderful 12 out of 10. The 2 guys working the desk were Awesome
RICKEY GGreat customer service. Thank you.
MICHAEL SOur reservation could not be found due to a computer glitch but it was rectified very quickly.
ALLEN ZNothing
HAROLD WGreat service. Thank you!
ROBERT BCharges cam in way above what was quoted. Fees never discussed. A den of thieves.
JAMES RThe app was glitchy, and the person at the counter told me it has been happening recently. It wouldn’t let me proceed after submitting pictures of the U-Haul.
Ann RAll good
JEFFREY MEverything was perfect
LATOYA WPlease make sure there is more training. I had a 10ft truck with a car transport moving from Thornton Co to Mesa Az. When we got outside Payson AZ and we were going down 6 & 7% grade hills the front of the truck would vibrate so hard it felt like the wheels were going to fall off. We couldn't go faster than 40 mph at this point. It was worse when we had turn the wheel with the curve. It was very scary. When we got to Mesa, the guys there said we had the wrong size truck and we should've had the next size up. The cost should've been the same as well. We even had help getting my car strapped down cause we no experience and nothing was said about the size of the truck.
REFUGIO EThe truck only delivered 3 miles per gallon. It's struggled quite a bit. But the shop was clean, the staff was friendly and they made accommodations that made up for the terrible gas mileage
LISA FTight drive ways for pulling trailer in and out but overall good.
Bradley BVery confusing process. Wasn't able to get ahold of anyone to help. Website is glitching and wouldn't let me change information. Very frustrating experience.
Haley LToo many pictures required to return a rental after hours....and the pictures requested are not ordered to make taking the pictures efficient.. The first picture requested is of the rental locations bar code...which required me to leave the truck and go to the front of the rental office to take the picture....then i had to go back to the truck to take pictures of the truck in a somewhat half hazard order.
RODNEY IStaff is always polite and engaged, and operations run smoothly and professionally.
JODY WI think the milage price is a little high. Because we replace the gas we use I don't think we should be charged that much per mile.
JEFFREY MYou're doing great! Thanks!!
Sherri PPersonnel were really pro and kind. Everything was OK.
JOSE SEverything was good except the call I got the day after we dropped off the truck. A guy calls and asks “where’s my truck?” I told him I turned it in to the staff on duty. I don’t appreciate being accused of something that I didn’t do. Perhaps you need better processes in place to prevent accusing your customers of theft.
PHILLIP MEvery time I use this location and rent these U-Haul trucks, my experience is excellent and the equipment is very well maintained. I highly recommend using this facility for your moving needs!!!
DENISE Cfriendly staff
JOSE SYou sent me to 3 different locations to get the truck.
CHARLES DTurn the open sign on when showing up
Richard GExcellent service, excellent truck. Have used this location a number of times and highly recommend this for moving needs.
TED PThey were closed when we dropped off the truck.
Joyce TEasy check in and out. A friendly staff member was helpful fixing an issue. The proper customer service was appreciated and did not go unnoticed. Will recommend and use their service again.
MICHAEL MThe gentleman with the ash blonde Afro hair is literally the nicest person I have ever met in my life. Endearingly kind and helpful…. This guy works super hard too. When I was there he was running around doing the job of 3 people. He should be a regional manager instead of a menial worker… amazing human! I hope he gets rich and has a great life.
Scarlett P