Customer Reviews for Thriftee Storage Company LLC
(U-Haul Neighborhood Dealer)

1,460 reviews

1717 N Glendale Bl   Los Angeles, CA 90026
(across the street from Jack in the box)

(323) 662-9973

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(323) 662-9973

1717 N Glendale Bl
Los Angeles, CA 90026
(across the street from Jack in the box)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alexis A 
Rating:
5.0

Mobil service is convenient.

FRANCISCO T 
Rating:
5.0

Super friendly and welcoming staff. I will use again next time I’m in need of storage.

sophia m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ajah A 
Rating:
5.0

Customer did not leave a comment.

SAM B 
Rating:
5.0

Great fast service! I loved the convenience of being close to where I needed. Thanks again, will rent from this location again when I need a truck!

Fabian H 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

The owner and his wife are incredibly kind and provide excellent service. It’s sad to say but it’s rare to find such normal and nice people who are actually good at their job. There are uhaul centers closer to me but I will always go to this location as long as I’m on this side of town. I’ve used them 3 times already and they’re great. 5 Stars

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Avi N 
Rating:
5.0

Customer did not leave a comment.

Benjamin S 
Rating:
5.0

Everything went flawlessly. And when I returned, the super nice guy who rented me the van had noticed that my tire was very low, and he filled my car’s tire for me. So kind!

Kate M 
Rating:
4.0

Customer did not leave a comment.

Danielle M 
Rating:
3.0

This location is a little annoying, it was hard to open the lock I wish I could have done during operating hours

Nicole C 
Rating:
5.0

Customer did not leave a comment.

Sneider I 
Rating:
3.0

Cleanliness was hard to judge but by the area. The personnel were very good at quickly accepting the return.

Randall H 
Rating:
4.0

Customer did not leave a comment.

EILEEN C 
Rating:
5.0

The lady I dealt with was great. This was hands down the best U-Haul experience I’ve ever had.

Jerry H 
Rating:
5.0

Customer did not leave a comment.

james l 
Rating:
3.0

Customer did not leave a comment.

Daren B 
Rating:
5.0

Great and best customer service.

Glisset B 
Rating:
3.0

The place are narrow

anisur m 
Rating:
5.0

Love this location

Rodney P 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Mary P 
Rating:
5.0

Customer did not leave a comment.

Hovhannes R 
Rating:
1.0

Customer did not leave a comment.

Joshua U 
Rating:
5.0

Customer did not leave a comment.

Giorg Y 
Rating:
4.0

Customer did not leave a comment.

cristina l 
Rating:
5.0

The guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.

tom b 
Rating:
5.0

Customer did not leave a comment.

Benjamin R 
Rating:
5.0

They were very friendly and helpful

Gwynnae B 
Rating:
1.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Continue your friendliness. Very much appreciated 🤩

Joy H 
Rating:
3.0

You changed our pick up location from one that was 2 miles from my house to one 15 miles away with no compensation for time and miles spent.

Michael C 
Rating:
5.0

Great customer service!!! Everyone was very helpful and the process was so easy.

Brendan M 
Rating:
5.0

Customer did not leave a comment.

Ahmed H 
Rating:
5.0

Customer did not leave a comment.

MA O 
Rating:
5.0

Friendly and attentive staff! Best u-haul experience ever

Ilona B 
Rating:
5.0

Customer did not leave a comment.

Morgan F 
Rating:
5.0

Great experience. Friendly. Quick easy return.

James B 
Rating:
1.0

My 15’ truck broke down at 1:30am in freezing temperatures in New Mexico, and I had to sleep in the truck with it off until the uhaul dealer six miles away opened at 9am. I didn’t have warm clothes accessible and had to freeze for hours and hours. I had to spend hours unloading and loading a fully loaded 15’ truck because I couldn’t trust movers to properly handle my motorcycle. Uhaul was going to pay movers $500 and instead paid me and is claiming that is reimbursement instead of giving me AT LEAST half of my $4500 back. The new truck i picked up got me pulled over in Dallas because of the tag light being out. The entire ordeal set me back more than twelve hours causing my brother to miss his work shift and losing hundreds of dollars. The first truck i picked up i had just completely filled up with gas before it broke down and I spent $90, and the second truck only had half a tank and corporate told me that I can return with a quarter tank or less and claimed to put notes. When I got to Orlando to uhaul in hunters creek the extremely rude employee Louis or Lewis said I owed $102 for gas and claimed they didn’t see the notes from corporate. I will post everywhere about the horrible customer service and not being reimbursed properly.

JARED F 
Rating:
5.0

Customer did not leave a comment.

Bo G 
Rating:
5.0

Customer did not leave a comment.

Mychal M 
Rating:
3.0

The wrong location is shown in the confirmation email

Hao-Hsiang Y 
Rating:
5.0

Customer did not leave a comment.

Bo G 
Rating:
5.0

Excellent service and cargo van was in excellent shape. Blankets clean and dolly new and in perfect condition.

Erin D 
Rating:
5.0

Excelente servicio

Pablo C 
Rating:
5.0

Customer did not leave a comment.

Derek K 
Rating:
4.0

Customer did not leave a comment.

stephen f 
Rating:
5.0

Customer did not leave a comment.

alexander c  |  Overall Experience 
Rating:
5.0

Good atención to the costumer

ROGELIO P 
Rating:
5.0

Customer did not leave a comment.

Geoffrey M 
Rating:
5.0

Customer did not leave a comment.

Victor M  |  Overall Experience 
Rating:
5.0

Customer service was great

CARLOS R 
Rating:
5.0

Customer did not leave a comment.

Alexander B 
Rating:
5.0

Great customer service, definitely the place I’ll be doing business with from now on

Pedro C 
Rating:
5.0

Best place to rent.

Adam J 
Rating:
4.0

Customer did not leave a comment.

Yvonne C 
Rating:
3.0

Location was hard to spot and entrance was hard to get into due to traffic

Ernesto D 
Rating:
5.0

Very personable staff, made the entire experience easy and productive

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Erick L 
Rating:
5.0

The best customer service.

Adam J 
Rating:
5.0

GREAT SERVICE- loved my experience

Timothy S 
Rating:
5.0

nothing they are great!

Sarah S 
Rating:
5.0

always a fast and easy transaction at this location

Jill C 
Rating:
5.0

Keep up the great work!

Adam J 
Rating:
3.0

Customer service was great, drop off was easy. The location is just a bit small.

Christine M 
Rating:
5.0

Customer did not leave a comment.

uchenna o 
Rating:
5.0

Customer did not leave a comment.

Fernando F 
Rating:
4.0

Daniel is very helpful.

Joanne S 
Rating:
5.0

Good service, great people l. Thank you. .

Laurie p 
Rating:
5.0

Customer did not leave a comment.

Joy H 
Rating:
4.0

Very poor location with extremely busy traffic. Limited parking, drop offs, access. Would never allow my wife to use this location!

Douglas R 
Rating:
5.0

This was the best facility in LA, but when they couldn’t serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I’m fairly certain they will give even more effort for people paying for their service.

David W  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Alexander L 
Rating:
5.0

Was very satisfied with service

Rosa E 
Rating:
5.0

Thanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno

Max F  |  Overall Experience 
Rating:
5.0

The employees were very helpful and kind!

Serge L 
Rating:
5.0

Customer did not leave a comment.

Pablo M 
Rating:
5.0

Customer did not leave a comment.

Derrick G 
Rating:
2.0

This location is on a very busy street . It is no fault of theirs but it is hard to pull out of the driveway and hard to pull in. The building is run down but the people were very nice and professional. It is closer to my house than the location in Glendale I usually use so I might try them again.

Julie Z 
Rating:
5.0

No windscreen washer fluid and dirty glass made it hard to see thru as the sun was setting. Staff great tho and will use this loc again.

NEIL B 
Rating:
3.0

I use this place all the time. Today the van was dirty in the back and I was told the tire pressure alarm was malfunctioning and was blinking. I filled the van to the exact amount of fuel it had when I picked it up and they charged me extra for fuel.

William S 
Rating:
5.0

Your friendliness keeps us coming back . Thank you.

Joy H 
Rating:
5.0

The last time I tried to start the truck the battery was clearly very weak and it barely started. But otherwise the truck functioned well.

lawrence g 
Rating:
5.0

Customer did not leave a comment.

Judy T 
Rating:
5.0

Customer did not leave a comment.

Enrique M 
Rating:
5.0

Customer did not leave a comment.

Makaya T 
Rating:
5.0

Continue your friendly/welcoming attitude . 🤩

Joy H 
Rating:
5.0

The 17' truck rental went great. The customer service was excellent and the entire process was smooth and very quick. Thank you very much for your service, I will definitely be renting from this location again. - Rafael C.

Rafael C 
Rating:
4.0

Customer did not leave a comment.

timithy t 
Rating:
5.0

Honestly, this was the best uhaul experience I’ve ever had. Quick and friendly check in and out. Would definitely recommend

Nora Z 
Rating:
5.0

Very welcoming . Thank you so much 😊

Joy H 
Rating:
5.0

Customer did not leave a comment.

George v 
Rating:
5.0

Excellent service! Thank you very much

Barbara H 
Rating:
5.0

Great customer service! Thank you

Romani J 
Rating:
5.0

The team is always available to help! A great experience every time. I will definitely use them again.

robert r  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Patricia N 
Rating:
4.0

Good people

Luis C  |  Overall Experience 
Rating:
5.0

Explain the insurance coverage better & we put gas in the truck but still got charged a gas fee.

Garrett K 
Rating:
2.0

Website said 24/7 access but they close at noon. Drop off area was gated off and the parking lot was full of other trucks. Self dropoff was a pain since gps couldn't identify my location for 15+ minutes -- wasn't sure what to do if I had no service there.

Kevin H 
Rating:
5.0

Great staff and service. Highly recommend.

Abigail B 
Rating:
5.0

Always a pleasure renting with Thriftee for more than 20 years. I never want to go anywhere else! Thanks guys!

Gabriel A 
Rating:
5.0

The man who attended us provided excellent customer service and was very helpful!

eDWIN s 
Rating:
4.0

Customer did not leave a comment.

Bruce H 
Rating:
5.0

Felipe was kind and helpful

Christopher R 
Rating:
3.0

Storage and Uhaul could be cleaner.

Gloria L  |  Overall Experience 
Rating:
5.0

Hello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.

arnette l  |  Reservation 
Rating:
5.0

We moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Highly recommended.

ASHLEY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar E  |  Reservation 
Rating:
5.0

Clean place and friendly staff very helpful.

Edith G  |  Overall Experience 
Rating:
5.0

Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.

Evangelos C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOUZHENG C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNETTE H  |  Overall Experience 
Rating:
5.0

On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50% of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I’d like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.

Stephanie V  |  Overall Experience 
Rating:
5.0

Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!

Katherine B  |  Overall Experience 
Rating:
5.0

I was well please,thank,s. I will come back. THANK,S Sam McFarlin.

SAMUEL M  |  Overall Experience 
Rating:
5.0

Staff were awesome!! but I wouldn't want my stuff in these units :/

Frannie R  |  Overall Experience 
Rating:
5.0

These guys are the best

ELLIE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emerson G  |  Overall Experience 
Rating:
5.0

I been with this storage company for 6 months plus or so and I’ve never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.

Chandana E  |  Overall Experience 
Rating:
5.0

Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone

Amihan A  |  Overall Experience 
Rating:
5.0

This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.

SHALISHA S  |  Overall Experience 
Rating:
5.0

the staff here is amazing.

ROBERT W  |  Overall Experience 
Rating:
1.0

I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.

jacob S  |  Reservation 
Rating:
5.0

We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.

Michael B  |  Reservation 
Rating:
3.0

The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.

TIFFANI C  |  Reservation 
Rating:
5.0

Yes

Truman K  |  Reservation 
Rating:
5.0

Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.

Stephanie S  |  Reservation 
Rating:
3.0

Prices were pretty low, but too far from my location

Hanah C  |  Reservation 
Rating:
5.0

Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Thank you!

Megan C  |  Reservation 
Rating:
5.0

Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!

Karen L  |  Reservation 
Rating:
5.0

As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.

Stephanie S  |  Reservation 
Rating:
5.0

I did not utilize the storage unit

tanai c  |  Reservation 
Rating:
2.0

I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.

Rebecca T  |  Reservation 
Rating:
5.0

I did not use unit but the process for reserving the unit was smooth.

Stephanie L  |  Reservation 
Rating:
5.0

Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.

Nikita G  |  Overall Experience 
Rating:
3.0

Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.

damon f  |  Reservation 
Rating:
4.0

Sonya was unbelievably helpful!

Andre T  |  Reservation 
Rating:
4.0

The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space

Thomas T  |  Reservation 
Rating:
3.0

Did not use. Was not a convenient location for us

Privacy R  |  First Impressions 
Rating:
3.0

I didn`t order storage. The errant reservation was cancelled.

Privacy R  |  First Impressions 
Rating:
3.0

I didn`t order storage. The errant reservation was cancelled.

Privacy R  |  First Impressions 
Rating:
3.0

overall not bad

Privacy R  |  First Impressions 
Rating:
4.0

I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.

Privacy R  |  First Impressions 
Rating:
5.0

Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.

Privacy R  |  First Impressions 
Rating:
5.0

Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.

Privacy R  |  First Impressions 
Rating:
5.0

Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Thanks!

Privacy R  |  First Impressions 
Rating:
5.0

Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.

Privacy R  |  First Impressions 
Rating:
5.0

Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.

Privacy R  |  First Impressions 
Rating:
4.0

Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases

ELLIOTT D  |  First Impressions 
Rating:
3.0

Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.

Privacy R  |  First Impressions 
Rating:
3.0

I actually cancelled my reservation. I didnt need a storage room anymore.

Privacy R  |  First Impressions 
Rating:
1.0

This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare

Privacy R  |  First Impressions 
Rating:
3.0

Good service. Very hospitable and understanding.

Privacy R  |  First Impressions 
Rating:
4.0

The staff here are very friendly and helpful. Definitely makes me feel at ease!

Privacy R  |  First Impressions 
Rating:
4.0

The owners are very helpful.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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