Lots of U-Haul equipment onsite. Good service, timely and friendly.
Mark O
Customer Reviews for Thunder Truck and Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The order was mixed up, the guy was extremely ruin and when I didn't want the insurance, he said my vehicle insurance would not cover a rental trailer. I took out the insurance, after he said they don't work well with insurance companies. Also, I had to return it to them instead of where I was going which is approx70milrs away. I did bring it back to them, only to turn around and go back another 70miles. Today I called my insurance and found out my particular full coverage policy DOES cover rental trailers. He was a grumpy rude man who also said in an accident without insurance they would make me pay ON THE SPOT for the trailer cost. No more using UHaul or Thunder Truck for that matter.
Steve FThe self serve is awful, long wait time to speak with someone.
Beatriz AThe guy just got the key from me and was a total jerk about me asking him to verify fuel levels. He got mad about where I parked the truck even though he had a sign pointing to where I parked it.
Anthony CInside of truck smelled like a dirty dog and the inside of the back of the truck was filthy...truck was in bad shape
Wendy RYou can do absolutely nothing. The people at this location were above and beyond polite and experienced. Thank you very much.
Dale SCouldn’t find anyone to take the keys and when I did he seemed annoyed that I was disturbing them. Had hoped he would have checked the truck and given the all-clear. Glad I dropped off here and didn’t pick up!
Bob BThe trailer I rented was not there, which was disappointing. The man working here was helpful and flexible.
Michael FThere was no dolly included. I had to rent a dolly from a rental store for an additional $18. The 24/7 instructions were not clear and it took over 1/2 hour to pick up the truck.
SUSAN GIt was dark and pouring when I picked up the van, so I did not notice some of the items until the following morning. I contacted U-Haul through the Live Chat and spoke to Javier. I mentioned the passenger door was full of coffee, the seats were full of pet hair, it smelled like someone was smoking or a smoker, and the wipers were really bad. I was told I could dispute the cleanliness when I returned the van, but that wasn’t true. If I selected the van was not clean and not ready for the next renter, I was charged $25. The van was clearly not inspected by the owner before my pickup. The process of picking up and returning the van was also difficult. The app couldn’t find my location and the lock box is really hard to open. It’s also a poorly lit area, so you cannot be assured the van is clean or free from damage if picking up after sunset. I’m hopeful my Live Chat was noted in my account so that I’m not charged for someone else’s mess. I also hope the owner takes more pride in this service so others don’t have a poor experience!
CHRISTINE SThere was no check in procedures. I was told to park the trailer and leave. When told about the tire issue a lack of concern was expressed
Bradley CNothing. It was great experience
Gerald FGreat place, well organized, drop off and office was well identified
Dale DMy deposit was not returned.
Austin TNothing.
Val DWe have a business and been renting . Why do you not give businesses and military discounts like many companies do. Also businesses need to be able to print receipts for expenses you send a text message. You should have an account list to print chargws
FELIX WThe only suggestion I have is to make it clear that a 24/7 Truck Share mobile rental must be picked up AT the time of rental. I just assumed I could pick it up anytime after my rental time, and that it would simply be a loss to me. It was a little confusing that I couldn’t pick up my truck 90 minutes after I said I would. When I called the customer service number, the woman who helped me was fantastic! She explained everything and made the situation right, updating my rental time and walking me through the next steps of the process. After that, the online experience was a breeze. I have already recommended the service to a friend. Thanks for a great experience! Also, the cargo van was in excellent condition in spite of having 18,000 miles on it. Kudos!
Nicole TAbsolutely nothing. This went extremely easily and the employees were very friendly and accommodating. Thank you
Lisa HKind of a mess but average for Sheboygan rural garage.
Connie MThe gentleman at Thunder Truck and Auto was great to work with and made picking up and dropping off a breeze.
Xee TVehicle was JH7448B Had an extremely loud noise between 57-62 mph. Avoid this vehicle if you will be driving 55 mph roads.
Stephen GShould definitely inform customers that the return verification process needs to be done before turning the keys into a Dropbox at pickup. We dropped off our keys and went to do the final return vehicle verification process but we're unable to because we dropped the keys first. We could've avoided additional charges this way and would've done so. Otherwise hassle free rental.great customer service.
nicole lIn and out quickly. Excellent service, clean trailer.
DENNIS Rpeople were very nice and fast,would recomend to others.
Robert Ttow dolly rachets were rusted tight retuned equipment without towing my car
mark PExcellent service and economical! I will definitely be back! Thank you
Mary RA great knowledgeable resource for uhaul
Jeff PStaff was great! A nice place and would use this location again.
Ron GWhat a horribly long and painful process and I was over charged from the estimate. It took us two full hours to figure out how to do a self check in. I’ll never do uhaul 24/7 again and I encouraged my family not to.
Jacob DVery nice experience
William AThis place was so amazing. It is so much better than the only other one in Sheboygan Wisconsin. The other place is ghetto, and the guy is so rude. If you end up changing your time reservation, she cancels your reservation on you.
Amanda JWouldn’t recommend uhaul in general, barely place to put truck and isn’t very business like when it’s a residence.
Dustin KThe right key wasn’t in the box for the van I reserved And then the number that was on the key wasn’t even the one that it said in the system it was a different truck. When I had to get upgraded to the bigger truck I asked if I was gunna have to pay the difference. Got told no. Ended up having to. Just wasn’t a good experience this time. Expect for Natasha ? From customer service!!!!!!
Rebecca VIs good and cleaned
Her YWe had to park and disconnect the trailer ourselves while the gentlemen stayed inside.
Marilyn NGreat service!!
Gary WNothing
LLOYD JGreat service. Personable and quick!
Kevin Lthank you
Maria WAdd better lighting
Amber SJust a muddy truck yard in a field. Wen I called the person answering just said "hello," so I thought I had miss-dialed a personal phone, not a business.
Chris SGreat business!
James SVery good customer service. Prompt attention to assisting me with my needs in a short time frame. Will recommend to my friends!
CRAIG MThank you so much Thunder Auto for your help with my move! Your staff was very professional! My property was very well taken care of throughout this process, thanks to y’all!
Kyle P | Overall Experience