Customer Reviews for Thunder Truck and Auto
(U-Haul Neighborhood Dealer)

562 reviews

5223 S Business Dr   Sheboygan, WI 53081

(920) 547-4876

Location Hours

  • Monday - Wednesday:
    8:30 am - 12:30 pm / 1 pm - 4:30 pm
  • Thursday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Friday:
    8:30 am - 12:30 pm / 1 pm - 4:30 pm
  • Saturday:
    6:30 am - 10:30 am
  • Sunday:
    Closed

Services at this Location:

Contact Us

(920) 547-4876

5223 S Business Dr
Sheboygan, WI 53081

Services at this Location:

Location Hours

  • Monday - Wednesday:
    8:30 am - 12:30 pm / 1 pm - 4:30 pm
  • Thursday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Friday:
    8:30 am - 12:30 pm / 1 pm - 4:30 pm
  • Saturday:
    6:30 am - 10:30 am
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
4.0

Nothing. It's fine as is.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Was a little upset the cargo van we reserved was not there. I was upgraded to a 10 foot box truck. Only problem was we only had a 100 pound load. The thing road like a lumber wagon because we were basically driving empty. Then it was one of the windiest days of the year. It was like trying to drive a billboard on the road!

MICHAEL S. 
Rating:
5.0

I'm very happy with the service at Thunder Truck and Auto. Friendly, helpful, and very efficient.

Dennis C. 
Rating:
5.0

Very friendly and helpful. All I had to do was back up to the trailer (rear camera helpful) and they hooked everything up and made sure the trailer lighting worker properly. On return check in they were going to uncouple the trailer, but, I had already done that. Will go back and rent from Thunder Auto in the future….

JAMES R. 
Rating:
5.0

No complaints. Rental was fast and easy.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Nothing. You guys were great.

JAMES B. 
Rating:
2.0

The truck I drove had soo much play in the steering that I decided not to take high speed roads in case the steering was so bad that I would have trouble controlling the truck. It did take about a mile or two to get used to, or learn, how it drove. Other than that, the truck was great. I'm pretty sure it was due for an oil change though lol Good customer service as well. I didn't need to ask any questions because everything was explained very well at the beginning before I was even handed the keys. This place is the one we go to every time. Thanks!

David S. 
Rating:
5.0

My experience was great at this location...truck was clean & ready, the owner/agent who checked me in was efficient and everything went very smoothly. Would highly recommend this location!

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
5.0

Very friendly and helpful.

James B. 
Rating:
1.0

Have them sanitize the interior, at least clean the soda out of the cup trays! A Broken vent didnt help the situation because it blew the air right at me but at least i was in the cold air.

SHANE R. 
Rating:
4.0

Customer did not leave a comment.

Brandon O. 
Rating:
5.0

Friendly service.

DOUGLAS M. 
Rating:
5.0

Nothing.

James B. 
Rating:
5.0

No suggestions - it was a perfect experience

RANDY M. 
Rating:
5.0

U-Haul fucked up at never got the right trailer to thunder for me to pick up. I ended up having to use an open trailer to move my kids and it rained. You literally fucked everything up. Thunder was very accommodating but you guys were actually going to charge me more for a trailer that I did not want order could use. Literally the worst moving experience I've ever had.

Alex P. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

The site seemed a little strange--appeared to be numerous business operations sharing the site. Was a little confusing, at first, about where to go. Would prefer a paved driveway/parking lot.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Shari R. 
Rating:
5.0

Nothing!

JEFFREY G. 
Rating:
5.0

Thunder Auto always does a great job !

TAMI C. 
Rating:
5.0

Nothing!

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

UHaul customer service called to let know I needed to drive over an hour for pick up. He was empathetic and even comped me a day. All went smoothly.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Phil W. 
Rating:
4.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

This location was wonderful. Our overall experience with uhaul, on the other hand, was horrendous. My reservation was cancelled less than 24 hours before I was to pick up my truck. I spent an hour on the phone with someone trying to find a new one that would fit my needs. Ended up making a new reservation in a city an hour away (that was apparently the closest possible). We get there, and what do you know? No truck. Thankfully Tom, the worker at Thunder Auto, was so helpful and dealt with calling and complaining to uhaul to help us out. Everyone was frustrated and no one, the customers or employee, had a good experience. I will do everything in my power to never use uhaul again.

Isaac G. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
1.0

you overcharged me, and i have receipts to prove it. i expect a refund.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo B. 
Rating:
5.0

Just keep doing what you're doing.

ERIC B. 
Rating:
4.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

The mobile app did not work!! It told me it could not find my location even though I gave the app permission to my location. Very frustrating. Luckily, the man who helped me was very understanding and seemed to know this is a common issue with your technology.

Sibil W. 
Rating:
4.0

Tell the customers how many miles per gallon the trucks get so they can have an idea of how much gas to refill into these big beast. I only went 75 miles and figured 10 miles per gallon so I put 8 gallons back in to cover it and got charged another $38 bucks again for not having it filled to where it was when I picked it up. Thats B.S if you ask me.

RICHARD B. 
Rating:
5.0

Service was excellent

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

HILDA C. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
3.0

Customer did not leave a comment.

JILL D. 
Rating:
2.0

I realize they fix cars etc but does the outside have to be so junky looking and inside so dirty. Yuck! Won't use them again unless to use a motorcycle trailer. Felt pretty dirty when we left the office.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

I had a bad experience trying to rent a auto transporter, I was at Kiel WI. There was no uhaul with anyone and the closest one was on Plymouth WI i call thay said they had one available when I went to the place thay said it was on repair, I had to drive 30min to Sheboygan to another location that I call thay said thay had one available when I got there they said sorry there is someone before you and send me to the last location where finally was one available.

SILVERIO V. 
Rating:
5.0

Customer did not leave a comment.

HILDA C. 
Rating:
5.0

Perfect from start to finish.

Bill K. 
Rating:
4.0

Customer did not leave a comment.

ANNETTE K. 
Rating:
4.0

The trucks were parked very close together. It was difficult parking the truck in such a tight space when returning. The return process couldn't be done on line because my location couldn't be found even after following all steps to allow my location to be detected. Everything else was very easy. I would use this location again.

SCOTT J. 
Rating:
5.0

Quick to pick up Clean Even quicker to drop off

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

Customer did not leave a comment.

Francin M. 
Rating:
5.0

Customer did not leave a comment.

KURT L. 
Rating:
4.0

Customer did not leave a comment.

GLENN Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Vender was very informative and courteous. I watch 5 separate You-tubes on how to load the 26' truck, this helped a lot. Having made this trip several times with my mobile home I was surprised by the poor gas mileage in the U-Haul. My 35' motor home has the same engine Ford triton V10. Weight makes all the difference.

BRIAN P. 
Rating:
5.0

They were very friendly and helpful. We would definitely use them again.

DONDI W. 
Rating:
1.0

First truck could not steer, Second truck once on freeway was all over the road, tires were bald and cracking and box leaked all over out belongings. Had to take side roads so we could stay under 40 to control truck and steering made odd sounds. Extra miles to the dump to dispose of 3 wet mattress sets and boxes. BAD RENTAL

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Have used this location a few times and never an issue.

Brennan P. 
Rating:
3.0

Business hours were supposed to be until 5pm. Prior to arrival I attempted to contact the business several times and no one answered. I arrived at the business 15-20 minutes prior to closing time and no body was present. I attempted to call again and finally reached someone. He told me to park it in the grass and leave it. I inquired as to a receipt or confirmation email for proof of return. He said I would receive an email the next day confirming the return. I did receive said email but I was confused when returning the trailer if that was standard operating procedure. Seemed off is all.

Monika K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Pick up and drop off were super convenient. Staff was great to work with. Thank you!

Richard S. 
Rating:
5.0

There was a 30 minute delay because of a computer problem. I do not think it was the location's fault.

Hans G. 
Rating:
5.0

Thank you fro processing the trailer return after I dropped it off outside of business hours. During its use there were no episodes of damage to the trailer nor injuries to anyone.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Since trailer was attached to our vehicle by worker we didn't realize how heavy it was. At drop off time (business was closed) we were unable to life trailer off our vehicle hitch. We had to call for help from a couple of strong friends to remove for us. Don't understand why there isn't a drop down jack to crank it up. Would be good to give customer a heads up on this. Thanks.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

HENRY N. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
2.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

The gentleman who helped me with check in was extremely courteous and professional. We showed up an hour after our excepted arrival and they were both pleasant and understanding in helping to make our move as smooth as possible. Highly recommend this location and will use them again if needed in the future.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

dennis T. 
Rating:
5.0

Very good service and an excellent trailer. Thank you! James Hilt Sheboygan, Wisconsin

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

SUSAN G. 
Rating:
3.0

I was charge by UHaul for Toll payments that I had already made to the state of Illinois. When I complained about this situation, I was told they could only talk to Dan Roberts about this. But the credit care says Andrea Seitz. Worst customer service ever!

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Camron B. 
Rating:
1.0

The guy was rude. Over charged me. Lied to me and put me down for a higher coverage when I asked about the lower coverage his reply was it was a bigger trailer so I had to take the higher one. Very disappointed on how I was treated. Then had my drop off in Antigo which was half hour from my place instead of Irma. Never will go to this location again!!!

Adam S. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
3.0

These 6x12 trailers are heavy and removing them from the hitch when returning, is tough by yourself.

Roger M. 
Rating:
5.0

For a last minute rental, it was great. They had a cargo van ready with in 15 minutes from when I called to pick up. I will definitely rent from them again.

EVA B. 
Rating:
5.0

Thunder Auto did a great job handling my advance booking via the internet. The trailer was ready and personnel were extremely helpful and friendly. I would definitely use them again!

Terrence S. 
Rating:
5.0

The trailer was perfect for me. Thank you!

JAMES H. 
Rating:
5.0

The staff was helpful and excellent to work with.

john W. 
Rating:
4.0

Customer did not leave a comment.

PETER JEREMY R. 
Rating:
4.0

When I returned the truck it was difficult to find a spot to back in to because the trailers were all in the way and not organized for being returned. Also when I originally got the truck the dolly and furniture pads I rented weren't with the truck. I had to come back for the them.

Christopher R. 
Rating:
3.0

VERY HELPFUL

Pete C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Excellent. Tom was on top of everything. Friendly.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
No reviews have been submitted for this location.

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