Customer Reviews for Tidewater Collision Center
(U-Haul Neighborhood Dealer)

95 reviews

4230 George Washington Memorial Hwy   Hayes, VA 23072

(804) 993-0011

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(804) 993-0011

4230 George Washington Memorial Hwy
Hayes, VA 23072

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

OUTSTANDING SERVICE!!

Steven H. 
Rating:
5.0

Customer did not leave a comment.

DIANE L. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
1.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

They are great!

Roy T. 
Rating:
4.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
3.0

When I went into the office the Young Lady told me to drop the trailer and she would get it checked in and taken care of. Seeing that the trailer was in exactly the same condition (no new damage) I did just that. Later when checking my checking account I saw a charge for $34.10 from the drop-off location. When I called the Young Lady said I had kept the trailer an extra day. For the rest of my "issues" with U-haul see the comments from the pickup review.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

JIM L. 
Rating:
5.0

Customer did not leave a comment.

chad R. 
Rating:
5.0

Possibly have a block of wood for under the toe section when cranking of the trailer to lift off ball and limit the toe section from sinking in the ground.

Dennis C. 
Rating:
1.0

Only reason I'm giving such a low rating is the price. Absolutely ridiculous! Only way you could make my experience better would be to lower it

Justin B. 
Rating:
5.0

Great staff. They were very friendly, professional and courteous

Eric B. 
Rating:
5.0

Customer did not leave a comment.

KEITHALAN G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASANICETO O. 
Rating:
5.0

Great return experience

ALAN B. 
Rating:
5.0

👍🏼👍🏼👍🏼

bayarchyk V. 
Rating:
5.0

Customer did not leave a comment.

Linwood Todd W. 
Rating:
3.0

They charged me at drop off when I did the online drop off and said I would be contacted in 24-48 hours and I have not been. I was charged more than I was supposed to be.

JESSICA M. 
Rating:
3.0

People were fine. Don't park trailers in front of large mud puddles making it difficult to get in and out of vehicle

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

LINDA DENISE W. 
Rating:
5.0

The truck was great I went online to reserve a truck & even called to make sure it was all straight & it still got messed up I ended up on Friday spending 3 hours on the phone to get it straight again. I do not have a smart phone & am technically challenged I got my granddaughter to help me check out& in truck but truck was good wanted some pads but we managed.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Very friendly and helpful, will use this location in the future

KEITH RAY S. 
Rating:
5.0

Customer did not leave a comment.

ALF BO H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WESS H. 
Rating:
5.0

Lower the cost, This cost me 1300 to go to Patrick springs, 271 + also 400 gas and oil won't do u haul again, very nice people here but I won't do this again, O will hire movers

ANNETTEMURPHY M. 
Rating:
5.0

Customer did not leave a comment.

LARRYEUGENE B. 
Rating:
3.0

Poorly light and a poorly surfaced lot for after hours drop offs.

Bradley H. 
Rating:
5.0

Let people know that the 10 ft truck doesn't have a ramp. I think most people assume that they all have ramps. The information on the Uhaul website is in small font and the bottom of the page. The pictures shown when checking out are also misleading. As for Tidewater Collision, your team is AMAZING! Thank you for your help and making the process incredibly easy and being upfront about costs and mileage.

LIANA M. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
4.0

Nice people - good equipment- no hassle.

MARK ALLEN P. 
Rating:
3.0

Everything was fine

DERRICK C. 
Rating:
3.0

Customer did not leave a comment.

DOUGLASLAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Kory P. 
Rating:
5.0

Customer did not leave a comment.

BARRY ALEXANDER H. 
Rating:
4.0

It's advertised as a certain width but the gate not being the full width of the trailer makes that false. Was unable to use. Waste of time and money.

JAMES DAVID W. 
Rating:
3.0

The 24/7 app took an extremely long time to get to work. 30+ min

Casey C. 
Rating:
3.0

Customer did not leave a comment.

LUISGIOVANNI D. 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

the rep was polite and courteous

THOMASPATRICK Q. 
Rating:
5.0

Uhaul as a company needs to clean up their act! I made a reservation over a month in advance to pickup a trailer in Williamsburg, VA. I get a call the day I am supposed to pick up the trailer and was told the closest trailer was in Hayes, Va; "only 12 miles away". Well it was not even close to 12 miles it was over 30 miles and a 2 1/2 hour drive. UNACCEPTABLE! Never did the customer service people mention that I was entitled to U-Hauls $50 reservation failure guarantee; I had to and was told it would be deducted from my final bill. Never happened! Additionally, I was FORCED to drop the trailer off at the same inconvenient location, not Williamsburg. Very clear that U-haul is not a customer oriented company at ALL!

DAVID GRANT M. 
Rating:
5.0

Despite it being after normal operating hours there were people on site and when they saw we were having issues with the website and pick up, website sucks, they were kind enough to open up and help us. Highly recommend this business. A+ Gold Star

TERESA T. 
Rating:
5.0

Customer did not leave a comment.

CRAIG RUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMEDWARD H. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Nothing, everything was great!

Julia C. 
Rating:
5.0

Excellent staff who were quick and knowledgeable helping me get the equipment I needed.

LOUIS S. 
Rating:
5.0

This location is convenient, and the workers were VERY kind and helpful.

KERI SUE B. 
Rating:
4.0

Customer did not leave a comment.

STUARTDOUGLAS D. 
Rating:
5.0

Staff was very friendly and inviting would highly recommend

JEREMY DAVID F. 
Rating:
3.0

Nothing

EDDY A S. 
Rating:
3.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Customer service was great.

Veronica S. 
Rating:
5.0

This was a mobile drop off which was very convenient.

STEVEN MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

MEGAN S. 
Rating:
3.0

Dropped off on a Sunday when business was closed per the uhaul representative on the phone.

JAMES R. 
Rating:
5.0

thank you for a great experience

BOBBYDAVID B. 
Rating:
4.0

Customer did not leave a comment.

JOIMONIQUE S. 
Rating:
5.0

Customer did not leave a comment.

BARBARAKAY V. 
Rating:
5.0

Friendly and quick check in. Trailer was clean and well maintained. Great experience!

Scott A. 
Rating:
2.0

When I first showed up for my reservation there was not a truck for me at the proper location due to last customer not returning the truck. which is fine but calling me ahead of my arrival letting me know there was no truck would have been awesome. Driving the truck I know there is something wrong with the breaks due to me needing to bottom out the break pedal to get the truck to stop (aka need servicing). There was also a absolutely terrible metal-on metal screaming rubbing sound coming from the what I believe the front right wheel. I checked the clearance between brake housing and wheel and it measured half of what the left side had. I annotated all of these problems when I checked in the truck hoping it would be fixed before the next renter took the truck, but the next morning I drove by the truck had already been rented out by another customer. Which puts peoples life in danger.

GRANT C. 
Rating:
4.0

The cab of the truck was not clean. While it wasn't necessarily dirty, it just wasn't detailed. The under seat compartment still had food crumbs and the cup holders had coffee stains all over them as well as part of the floor. The associates however were excellent! Great customer service and really good people to work with!

Brent H. 
Rating:
5.0

TCC was great to work with, including giving us pointers to ensure we continue to have a great experience with U-Haul in the future! Our reserved 6x12 trailer was in an easy-to-access location, so hooking up to our truck was a snap. One note: U-Haul says it's boxes are water-RESISTANT, but NOT WATERPROOF. We found this to be a well-heeded caution. As we traveled through a torrential downpour with hail on I-81, some water did find its way in through the door seals. A bit of our padding got wet at the floor, but nothing was harmed. People should keep this in mind as they load their U-Haul trucks or trailers.

Shawn L. 
Rating:
5.0

Caulk the upper cab so it it dose not leak

Nita H. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

KYLIEJO M. 
Rating:
5.0

Quick and painless

Robert G. 
Rating:
5.0

Everything was excellent

John D. 
Rating:
5.0

Customer did not leave a comment.

PAULJOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Chanetelle K. 
Rating:
5.0

Customer did not leave a comment.

TERESADIANE R. 
Rating:
3.0

There were big pools of water in the parking lot -- difficult to find a dry place to park.

Carolyn A. 
Rating:
5.0

Customer did not leave a comment.

CARRIEANNE D. 
Rating:
5.0

Customer did not leave a comment.

WARRENSHOJIRO N. 
Rating:
5.0

The people working at this location are VERY nice and very helpful. It was a very pleasant experience.

ELLIOT ROBERT M. 
Rating:
5.0

done well

John K. 
Rating:
5.0

Don't expect much more, everyone I spoke with was very professional and courtious.

SHARONLEE P. 
Rating:
5.0

Customer did not leave a comment.

ANNL M. 
Rating:
5.0

My original res was for pick up Fri, Jan 15 at 9:00 pm but when I arrive at the Leesburg Pike (Falls Church, VA) location the rental truck was NOT available. Made a new reservation online AND called U-Haul 1-800#. ‘MAC' - the res agent was VERY helpful and confirmed cancelation of the 1st res and the new res in place. Tidewater Collision was a great experience. On site personnel (Jason) was very helpful and informative when I picked up the vehicle on Sat. Jan 16. A very good check-in experience.

MARIALINDA H. 
Rating:
5.0

Everything was perfect. Tidewater Collision was Fabulous. Treated me like I was family. I would definitely recommend this establishment to everyone.

LINDAANN L. 
Rating:
5.0

I was charged for gas even though i picked it up with it only having 1/4 a tank of gas

Hannah B. 
Rating:
5.0

Great guy at desk, very nice

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMS B. 
Rating:
5.0

Ensure if the customer has reserved a Dolly, it should be available if they have paid for it.

KEITH FREDERICK W. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

No visible uhaul signage except vehicles. No key drop box clearly marked KEY DROP OR UHAUL. Hard to see small address numbers on mailbox, no numbers or signage on building. The location approx. 100 yards down the road on opposite side of the street was clearly marked

Michael B. 
Rating:
5.0

Efficient process. Highly recommend online check in. Folls there helped me hook up and disconnect trailer. Easy in and out.

PHILLIP ANTHONY H. 
Rating:
5.0

Service was excellent and fast. Explained everything clearly. Will definitely refer a family member or friend to this location. Thanks for everything.

HAROLDMILTON J. 
Rating:
5.0

Customer did not leave a comment.

james L. 
No reviews have been submitted for this location.

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