When I first showed up for my reservation there was not a truck for me at the proper location due to last customer not returning the truck. which is fine but calling me ahead of my arrival letting me know there was no truck would have been awesome. Driving the truck I know there is something wrong with the breaks due to me needing to bottom out the break pedal to get the truck to stop (aka need servicing). There was also a absolutely terrible metal-on metal screaming rubbing sound coming from the what I believe the front right wheel. I checked the clearance between brake housing and wheel and it measured half of what the left side had. I annotated all of these problems when I checked in the truck hoping it would be fixed before the next renter took the truck, but the next morning I drove by the truck had already been rented out by another customer. Which puts peoples life in danger.GRANT C.
Customer Reviews for Tidewater Collision Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cab of the truck was not clean. While it wasn't necessarily dirty, it just wasn't detailed. The under seat compartment still had food crumbs and the cup holders had coffee stains all over them as well as part of the floor. The associates however were excellent! Great customer service and really good people to work with!Brent H.
TCC was great to work with, including giving us pointers to ensure we continue to have a great experience with U-Haul in the future! Our reserved 6x12 trailer was in an easy-to-access location, so hooking up to our truck was a snap. One note: U-Haul says it's boxes are water-RESISTANT, but NOT WATERPROOF. We found this to be a well-heeded caution. As we traveled through a torrential downpour with hail on I-81, some water did find its way in through the door seals. A bit of our padding got wet at the floor, but nothing was harmed. People should keep this in mind as they load their U-Haul trucks or trailers.Shawn L.
Caulk the upper cab so it it dose not leakNita H.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Joyce G.
Customer did not leave a comment.Ian M.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.KYLIEJO M.
Quick and painlessRobert G.
Everything was excellentJohn D.
Customer did not leave a comment.PAULJOSEPH V.
Customer did not leave a comment.Chanetelle K.
Customer did not leave a comment.TERESADIANE R.
There were big pools of water in the parking lot -- difficult to find a dry place to park.Carolyn A.
Customer did not leave a comment.CARRIEANNE D.
Customer did not leave a comment.WARRENSHOJIRO N.
The people working at this location are VERY nice and very helpful. It was a very pleasant experience.ELLIOT ROBERT M.
done wellJohn K.
Don't expect much more, everyone I spoke with was very professional and courtious.SHARONLEE P.
Customer did not leave a comment.ANNL M.
My original res was for pick up Fri, Jan 15 at 9:00 pm but when I arrive at the Leesburg Pike (Falls Church, VA) location the rental truck was NOT available. Made a new reservation online AND called U-Haul 1-800#. â€˜MAC' - the res agent was VERY helpful and confirmed cancelation of the 1st res and the new res in place. Tidewater Collision was a great experience. On site personnel (Jason) was very helpful and informative when I picked up the vehicle on Sat. Jan 16. A very good check-in experience.MARIALINDA H.
Everything was perfect. Tidewater Collision was Fabulous. Treated me like I was family. I would definitely recommend this establishment to everyone.LINDAANN L.
I was charged for gas even though i picked it up with it only having 1/4 a tank of gasHannah B.
Great guy at desk, very niceJennifer M.
Customer did not leave a comment.WILLIAMS B.
Ensure if the customer has reserved a Dolly, it should be available if they have paid for it.KEITH FREDERICK W.
Customer did not leave a comment.David W.
No visible uhaul signage except vehicles. No key drop box clearly marked KEY DROP OR UHAUL. Hard to see small address numbers on mailbox, no numbers or signage on building. The location approx. 100 yards down the road on opposite side of the street was clearly markedMichael B.
Efficient process. Highly recommend online check in. Folls there helped me hook up and disconnect trailer. Easy in and out.PHILLIP ANTHONY H.
Service was excellent and fast. Explained everything clearly. Will definitely refer a family member or friend to this location. Thanks for everything.HAROLDMILTON J.
Customer did not leave a comment.james L.