Manager over charged me over charging me for the Uhaul. I spent a total of $400.00 Ridiculous!!! Ill never use this location again.BRANDI E.
Customer Reviews for Tiger Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check engine light is on.Robert S.
The people saw I was an older lady (53) and yet I had to remove the trailer from my vehicle and manually move the trailer to a small spot-awful placeMary A.
Staff was wonderful equipment was clean and operational and ready for pick up when I arrived.James P.
Customer did not leave a comment.TereKa K.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.FARRAH R.
This location is one of the best, most helpful, Uhaul facilities I have dealt with.Gary A.
Customer did not leave a comment.LYN M.
Communication was a huge issue . We couldn't understand the individual as they had not yet mastered English . So it was very difficult . Prior to arriving at this location I used the check in option online. Paid for it online. They charged me an extra 33.00 . I asked them about it but could not understand a word they were saying except for one, and said return . So I thought they meant it would be refunded upon drop off. When it was time to drop off the trailer, the first place we stopped at in Fayetteville, Arkansas, didn't know how to check it back in. They had U haul trucks there but the lady said no one there knew how to rent them out or check them in. So we had to go somewhere else to drop the trailer off. We then went to a u haul place at 806 twin city drive. They were awesome. However we were told that there was no drop off option on our reservation/contract. They told me I would have to call Tiger Express back and have them go in and add their location as the drop off. She explained that I would get charged 100.00 if it wasn't added. So I called Tiger Express and tried to explain it to them. Again communication was a huge problem. We could not understand them . So I handed the phone to the agent at 806 Twin City Dr. in Springdale Arkansas. She too was have much difficulty in communicating with them at Tiger Express. They told her they couldn't go back in and change anything. They hung up and she tells me I'm so sorry but you will have to call corporate and get this added. Long story short, we called and they promptly got it fixed. I told them about the added charge to my card and they fixed that as well and said we should have it back on my card in 5-7 business days. The people at Tiger Express should maybe learn better English or have an interpreter there . And train them to n how to properly do the contract, meaning asking about drop off which we told them Arkansas. And to add another U Haul number besides their store number. Were they polite? Yes. Very. Just could not understand them. The first store we stopped at to return the trailer was at 4450 East Huntsville Road , Fayetteville Arkansas. They need to be trained how to rent them out and check them in.paula F.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.John H.
Customer did not leave a comment.Rusty G.
Customer did not leave a comment.Don F.
Attendant was VERY efficient. Best service yet!Anthony B.
Nothing to sayTammy S.
Customer did not leave a comment.Floyd S.
Customer did not leave a comment.Connie C.
Can you please send me a receipt for my rental with all of the final charges on it? Thank youjeff B.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Beverly B.
Customer did not leave a comment.Floyd S.
Customer did not leave a comment.Lyn M.
Customer did not leave a comment.Mike R.
Faster check outKevin M.
Customer did not leave a comment.james N.
Customer did not leave a comment.EMILY H.
the lady that helped me was really nice. the rental process of very slow though. adding a bar code scanner to scan the drivers license would speed the process up greatly. .WILLIAM E.
The clerk was friendly and helpful and very pleasant nothing bad to say about her or her attitude. She had to struggle with uhauls system several times on what seemed to be a outdated laptop that kept freezing up after being in line for more than an hour the uhaul district manager did the contract remotely and charged me for the insurance I didnt want. The clerk offered to have him fix but I declined I wasn't wanting to wait any longer . I felt an hour and half was long enough. The rental should have been complimentary after the hoops I jumped through. Not sure if I'll ever attempt a one way rental againRobert W.
I reserved and paid for my rental trailer online. When I arrived at the pickup location they said they needed my driver's license and credit card and had to input on their computer everything I did online. Then they tried to charge me $60 more. Then their computer communicating to the UHAUL computer was not working. So they had to contact a UHAUL supervisor to get them to do the check-in. I was standing there for appx 45 minutes. My feet and legs started to fall asleep. I had a very poor experience.KEITH H.
Employees need to be more aware of what they are doingJordan K.
I had to go way to Dyersburg to pick up a uhaul truck and I put the gas back where it was and I was still charged a gas fee on my card.so I will never again rent a truck through uhaul rental service. Thank youYVONNE N.
Had a reservation for a appliance dolly and when I was there to pick up was informed that they no appliance dollies at this location. Also upon making reservation had to make multiple calls to make sure the reservation was correct and finally all corrections were made after almost two hours of phone calls.Bradley A.
Customer did not leave a comment.Sabrina M.
One of the trailer lights was not working properlyMichael S.
Overall service was a good easy fast and professional service, equipment was clean and orderly, I cannot say enough about it. Very pleasant. A Big THANKSfrankie C.
Customer did not leave a comment.Hope R.
Easy check out and in. Great service.Stephanie B.
Customer did not leave a comment.dana michelle B.
Customer did not leave a comment.Janice P.
Customer did not leave a comment.Neil Y.
I called the Uhaul number to make necessary changes to my reservation. I was given a final price and hung up from the call. Within 15 minutes I was called back and told the final amount was almost 100 dollars higher than the previous rep told me. I feel they should have honored the quote if the error was on their part and not increased my price because they didnt do their job accurately.LAURA J.
Well you lost me as a customer everything was fine till I called and talked to a customer service rep I was running about an hour late the lady said I would not be charged and when i dropped the truck off you charged me 54$ for being late which I was told i would not be charged for earlier that morningAmy P.
Very nice Lady check in the truck upon me arriving a day early to drop it off. Fuel mileage is very poor in the 15' truck. However the overall experience was a very good one. Again the Lady that checked me in was Very Pleasant to deal with.Joyce D.
Customer did not leave a comment.adam L.
Customer did not leave a comment.Johnatjan C.
Customer did not leave a comment.Shannon L.
Customer did not leave a comment.Scott F.
Over charged!!!!! Wouldn't listen to us when we told them we were only going 90 miles and charged us for 355.00! Going to start using Budget Rental!!!!David C.
Customer did not leave a comment.laquanda A.
Customer did not leave a comment.roger G.
Customer did not leave a comment.eric H.
Need to get tail light blinker on left side fixed. Was noted before I left with it. But it was the only one there so I had to use it.FRED N.
Customer did not leave a comment.Tamara K.
Nice store and servicesjatinkumar P.
the customer before us did not return the equipment as per their contract to the location we were to get it from. this caused some delay but the man found us the same equipment at another location and we were able to get it there even though they were closed and still make our trip as planned he could have just as easily told us it was not returned and there was nothing he could do but he went the extra mile to fix it for usAngela L.
Customer did not leave a comment.gary R.
Customer did not leave a comment.Jason S.
The employees were very nice, patent and very helpful. Great experience. Thank youKay M.