Customer Reviews for Tiger Self Storage
(U-Haul Neighborhood Dealer)

166 reviews

8940 Alder Av   Sacramento, CA 95828

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 5/6/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

8940 Alder Av
Sacramento, CA 95828

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 5/6/2021 - 5/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Even though the office was closed due to the Covid pandemic, Andrew got the truck ready for me and rented to me anyway. He really saved my neck. He even lent me a couple of ratchet straps to hold the freezer I bought. Great customer service

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Greg or George? I forgot his name I'm sorry but he was amazing. Super nice and very helpful. Made the whole experience a lot less stressful for a first time user of Uhaul.

Brian L. 
Rating:
5.0

My husband and I Thank you Andrew at Tiger Storage for your patience and kindness. You have a heart of gold. We were finally able to move all that needed to be moved. We Will recommend others to you as well. Again Thank you Andrew.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Tiger S. 
Rating:
5.0

Great customer service. It was easy in and out.

Jhen W. 
Rating:
5.0

Labor Day weekend 2019: I had no idea is a busy weekend to rent a U-Haul, but Andrew Phillippi made it happen for me. Extremely helpful and friendly! It was my first time renting, the process was easy, and he showed me how to work the vehicle which was simple. GREAT customer services and I would definitely come back. Thank you TIGER SELF STORAGE in Sacramento Ca for making my experience lovely!

Elaine G. 
Rating:
5.0

The guy was helpful make it eazy to checkin and return drop off great customer service thank you

grant Y. 
Rating:
5.0

The gentleman that helped me was friendly, kind, and very courteous! Highly enjoyable to talk to, and just made the entire procedure Pleasant and enjoyable!

THOMAS B. 
Rating:
5.0

Very friendly and professional. Will definitely use them again if the need arises.

Cathy C. 
Rating:
5.0

great service, great customer service

Susan F. 
Rating:
5.0

My mom has had a storage unit with the Alder Avenue, Tiger Storage for a few years. When she was hospitalized for a long period last year, I handled her bills. It was during that time I experienced first hand the exceptional customer service that this Tiger Storage provides. Recently I needed to get a storage unit for myself and immediately this business came to mind. I live approximately 15 mi away, with more than a dozen other storage facilities nearby but the consistent, considerate way, Andrew and a woman that is there once in awhile (name unknown) has of doing business that was the deciding factor when I needed storage. I couldn't have made a better decision. Andrew absolutely ROCKS! From start to finish, renting a U-Haul truck and getting the right storage for my needs, Andrew was efficient, friendly and helpful. He made what is usually a stressful task, much less so, absolutely awesome! In every aspect the transaction was done in top notch fashion. The kind of customer service given to customers 40 years ago. AAAAA++++++ Thank you, B8

Margie W. 
Rating:
5.0

Great place to rent. Andrew was great. Would recommend this location to anyone looking for both storage and Uhaul.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Andrew was absolutely amazi g at tiger storage in sacramento

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

Jackee E. 
Rating:
5.0

My experience was absolutely delightful, will return.

Emanuel D. 
Rating:
3.0

The trailer was in good condition for it's age. The floor was oily. Maybe a few minutes making sure the trailer was clean would have helped. The UHaul site was very slow. My simple transaction took about 10 to 15 minutes while UHaul's site tried to get past the log in page. This is not the first time I've experienced a need for patience due to a slow software system. I recommend UHaul update their public and private website to increase performance and a satisfactory user experience.

Steven P. 
Rating:
5.0

Keep up the great customer service!! It was a pleasure doing business with you guys.

Chadwick D. 
Rating:
5.0

Get a faster internet service. The one u have is so slow.

Arthur P. 
Rating:
1.0

Stick to the original agreement. Don't change it without notification.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Sathya M. 
Rating:
3.0

I needed a dolly and there was No Dolly in Truck, also i was been charge for two days when i only used it for oneday only. Also customer service very poor had to wait for almost an hour and requested to talk to a manager but was told there was not one available very upset customer. That someone would return my call in 3days. Customer service very poor

Jose M. 
Rating:
5.0

Continue to provide good customer service and they will keep coming back!!

Jesse W. 
Rating:
2.0

My mileage spent was on six miles. My ticket says gas tank was half tank. It was on 3/8 mark. I have to spent extra twelve dollars just to put it back to half mark so I will not be charge. When I reserved on line, I waive insurance, when I check out, there was insurance fee on my ticket. Back compartment was dirty when opened the gate. I returned the equipment Saturday @ 1430 and no attendant was in the office. Office hours says till 1700. I want to see him so I can tell my complaint. No alternative but to drop the key at key box.

Walter B. 
Rating:
5.0

Fast and friendly service.

Heather C. 
Rating:
5.0

Hire more people like Andrew, at ALL your Locations.

Ross M. 
Rating:
3.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Andrew is awesome! I would recommend this location to anyone.

Thao P. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

I would have liked the charging process to be explained alittle better but other than that our experience was wonderful. Tiger Storage is an excellent location, the staff is so helpful n attentive, was so impressed n pleased with the staff n the storage location. If I ever have the need for a storage unit or an uhaul vehicle again I will use this location again.

CASEY W. 
Rating:
5.0

When reserving a U-Haul make sure you get what you ordered.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Ernie L. 
Rating:
2.0

Location was not convenient. Was not told they would be closed from 1-2pm. I was there at 1:05, one hour late, because I-5 was closed because of an accident. Agent told me I could drop off a any U-haul. That was NOT true. Had to wait until the next day to call U-haul and find out where. By then, after driving an additional 50 miles I was told that I need to go back to the gas station and fill it up. I had done that the night before until I had to go on a wild goose chase to return the van. Called your office to complain but was told "there is nothing we can do". U-haul is now on my DO NOT USE AGAIN LIST. I gave you the opportunity to make it right and you would do nothing.

Susanne S. 
Rating:
4.0

Customer did not leave a comment.

Ya L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Manager was great! Very knowledgeable, friendly, and accommodating. Will recommend to friends and family. Clean well run store.

NII L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

No one asked me if I wanted to purchase Uhaul insurance and Tiger Storage just charged me for it without my approval. I called uhaul and they stated they could not refund me the money for insurance I never agreed to.

Amber G. 
Rating:
5.0

Very friendly and accommodating staff. Great experience.

Nicholas G. 
Rating:
5.0

Has two conflicting signs. One says no after hours drop off and then there is a box that says uhaul key drop off after hours. Might want to clarify since the only time I could drop off was after hours on the night before it was to be returned.

Karolyn G. 
Rating:
5.0

Customer did not leave a comment.

Teresa A. 
Rating:
5.0

Andrew was a great help. I was in a hurry and he was able to get my truck to me right away and I was also able to return it very easy as well. Great customer service! Will definitely recommend/use in the future.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Jill F. 
Rating:
5.0

Customer did not leave a comment.

Eugene F. 
Rating:
4.0

staff person was kind enough to waive fee for slightly exceeding mileage. It was the only good part of my experience with uhaul.

CESAR M. 
Rating:
5.0

Customer service was great. Internet was down but he was able to complete the rental through the mobile app. Very accommodating. Would rent from here next time.

EMILY H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
3.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

gabriel P. 
Rating:
5.0

The only thing I can say is the price could be a bit lower. I only drove 27 miles for $106.00. That seems like a lot to me but otherwise everything was great. The truck ran fine and the customer service was very friendly, knowledgeable and helpful.

dean M. 
Rating:
5.0

Wish you guys had a smaller truck with a ramp available or had rental ramps available.

Jennifer G. 
Rating:
5.0

Hours of operation listed on yelp do not reflect hours during which the office is open.

Zachary D. 
Rating:
4.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

The agent/manager was extremely helpful, and went above and beyond to work with our schedule and needs. Would definitely recommend this location to others.

Michael W. 
Rating:
5.0

The person who checked me in was very helpful and went through the truck with me. Thanks

chee C. 
Rating:
5.0

Customer did not leave a comment.

Marianne D. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
3.0

After setting up a reservation via online, I placed a call to the location to verify time of pick-up. It was @ this time I was informed that there was no reservation; please keep in mind not only do I have a confirmation via uhaul.com but also an email. I then call Uhaul when I am told my reservation has been transferred to another location unbeknownst to me. The customer service rep then stated she would transfer me to the scheduling dept. Here, the rep. was in Washington State, I'm in California. I was then transferred AGAIN & was told that my reservation was yet at a completely different location then what I was told from the 1st customer rep. All of this transferring & false reservations is RIDICULOUS! TERRIBLE customer service!

Maritza N. 
Rating:
5.0

Customer did not leave a comment.

Alyssa A. 
Rating:
5.0

Customer did not leave a comment.

Christina J. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Henrietta H. 
Rating:
3.0

Customer did not leave a comment.

Ravish G. 
Rating:
4.0

Customer did not leave a comment.

augustine C. 
Rating:
5.0

Fast and friendly service. No problems.

saleem H. 
Rating:
5.0

Customer did not leave a comment.

WILSON K. 
Rating:
5.0

Keep the staff you have. They are the best!

PATTE L. 
Rating:
5.0

We rent storage from this location. Will always use this store. Great customer service.

Nola W. 
Rating:
4.0

Pam at the Adler site U-Haul was very pleasant and accommodating. This is an alternate location as the original location at Calvine Road did not have the truck I had reserved. Kudos to Pam at Adler site. I cannot say the same for the Calvine location which I think had poor customer service.

Gerry S. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Pascual B. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Great Job. Good people. Truck was just what I needed.

KENNETH C. 
Rating:
5.0

The owner of the store was awesome! Friendly and great customer service. Thank you for making this difficult move a pleasant one!

Leah R. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

The attendant was awesome. Quick, competent and friensly.

patricia V. 
Rating:
5.0

Great service. Quick and friendly. Will use again.

Ollie H. 
Rating:
5.0

Thank you. You were very friendly and made it less stressful in the move with the truck. .

Teresa B. 
Rating:
5.0

Quick and efficient. No problems.

ROBERT P. 
Rating:
5.0

Nothing. Service and everything was great

Cassandra G. 
Rating:
5.0

Great service. Friendly, helpful. Manager is super nice. He answered all my questions. I even rented a storage unit from him. 5 star experience!!

Sharon C. 
Rating:
3.0

Mileage from prior customers needs to be recorded accurately. Very questionable practices.

BRYAN W. 
Rating:
3.0

Customer did not leave a comment.

JACYNDA O. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

ANAMARIE A. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
3.0

The equipment was in good safe conditions. No problems with that aspect. The bad experience we had was with the reservation, pickup of equipment. I made the reservation several months ago. When the time to pick up came I got a phone call from uhaul customer service, they told me that I have to pick up the equipment in two different locations. This added more frustration to the move. Moving an entire households across states is hard enough to have extra work.

Leonardo M. 
Rating:
5.0

Was not sure the size truck I needed when I walked in the door. Andrew did a great job asked all the right questions. The truck was exactly what I needed. Great customer service, he took the time to explain everything and was funny to boot! made me pay attention to what he was saying! Thanks Andrew for the great customer service!! I will recommend to all I know as the go to place to rent Trucks!!

Robert B. 
Rating:
5.0

First time renting/driving a Uhaul and it was a pretty good experience overall. I would not hesitate to rent again for my next move.

Kattrina M. 
Rating:
5.0

Great job! Very friendly and quick.

Bee T. 
No reviews have been submitted for this location.

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