They did not have the size truck I reserved and I was forced to get a smaller truck which ended up costing more money since I needed to make more trips and you charge per mile and I needed to put in more gas and the trucks wheels weren't good the engine light was on and it literally said written on the dashboard that the wheels needed maintenancePhilippe E.
Customer Reviews for Tile By Universal
(U-Haul Neighborhood Dealer)
Miami, FL 33138
Services at this Location:
- Mon–Sat8:30 am–5 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick & Easy transactions. I've already been to this facility 3 times!yolanda N.
Derrick does a good jobDouglas G.
There was no U-haul sign to indicate were office was located, which is inside a tile shop it seems. The staff that helped me was argumentative. I indicated that there was an oil checked light but the young man argued back at me that it was untrue and that vehicle that just been serviced, the vehicle was given with no gas at all. On my return, I was told that I had used the vehicle for 22 miles I responded that I had done many more miles but the young man indicated that it was not true when I responded that if he wanted to charge me a lower amount it was ok with me. When the young man eventually checked again, I was then told that he got it wrong because I had not entered destination on the app, which I had and that was how I knew I had done 94 miles and he then argued back that I had not and instead I had done 96 miles which may be accurate but an incredible come back considering that I told him twice and had to practically convince him to check the mileage again. No, I would not recommend or come back to this location againIlaria C.
Moving has been stressful and this location made it easy! Thank you.yolanda N.
Nice employee DerrickDouglas G.
very good !!!Eduardo V.
Wrong dates appliedDiego D.
Customer did not leave a comment.david C.
Great service,,agent very friendly and attentive to my needs.LUIS M.
Customer did not leave a comment.Jose B.
The U-Haul came with none of the materials I had requested it with (furniture/utility dolly) and on top of that, the truck was on E when I got it, so I had to put gas before even utilizing the truck.Elizabeth C.
They doesn't have the truck that I reserve. I took one smaller one because the moving people were waiting fot me. Also, the utilities wasn't there. Bad customer service. The only person working on the store, just told me â€œThe truck that did you reserve is not here. I have nothing to do.â€Enrique H.
Customer did not leave a comment.julian G.
Customer did not leave a comment.Milos D.
Customer did not leave a comment.ZOILA G.
Customer did not leave a comment.filippo F.
Customer did not leave a comment.GLENDA P.
All good.Laura L.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.John D.
Customer did not leave a comment.JAVIER V.
Truck had all engine lights on Would not recommend locationMARIA A.
The truck needs to be changed. It's very oldâ€¦Lucas M.
Derek was awesomeJose H.
Did not use the vehicle and should not have been charged.Robert M.
Customer did not leave a comment.Frank D.
I am glad I took a picture of the gas before leaving because at returning the guy was trying to say I didn't replace the gas until I showed picture. Also he was trying to request additional payment although my card was already on fileConstance S.
Excelente Service!!consuelo H.
The engine light of the truck was on...the truck was pulling to the right when I was driving, and the truck inside the driver cabin very dirty.Monica P.
Customer did not leave a comment.Jose C.
Great customer serviceTravis J.
El camiÃ³n estaba sucio y no tenÃa candado la puerta de atrÃ¡s, cuando llegue al lugar la oficina estaba sola sin nadie adentro, el A/C estaba apagado, cuando por fin llego alguien, ese seÃ±or no habla EspaÃ±ol, no fue fÃ¡cil para mi entenderme con el. La oficina cierra los sÃ¡bados a las 5 pm y yo lo rente el Viernes 02 de Septiembre a las 11 am yo me complique el sÃ¡bado y cuando lo lleve a devolver la oficina estaba cerrada, y no abre los Domingos, y no dan opciÃ³n de entregar el camiÃ³n en una sucursal, parece que Uhaul es una empresa con diferentes cerebros y cada uno obra como mejor le parezca, en fin, me vi forzado a conservar el camiÃ³n por 2 dÃas y entregarlo el 3er dÃa, eso implico salir del trabajo el lunes 5 de septiembre mas temprano para alcanzar abierta la oficina y entregar el camiÃ³n, para ese entonces el solo dÃa que se suponÃa iba a usar el camiÃ³n se vio forzado a convertirse en 3 dÃas, por supuesto que mi presupuesto se disparo, pero gracias a Dios y a que puse la queja me devolvieron parte del dinero.Gerardo G.
It was fine, the only thing was that I had to leave my car outside because the parking lot closed at 6 pm and I had to return the next day to hand over the keys, for that reason I rated it averageManuel R.
I got my UHaul keys late, I showed up to the place and no one was there. The shop doors were unlocked, but not a single employee and it was in the middle of the day. I waited over 40min and when someone finally came to check us in, no apology, no explanation. Most careless service and about an hour delay. It affected the rest of my moving schedule for such a simple reason that could've been avoided.Libby H.
Overcharged. Pads didn't come in the trunk and I got charged for them. I was charged for 3 days and truck was returned before due time. Please contact meJUAN M.
Customer did not leave a comment.Massiel G.
Customer did not leave a comment.Massiel G.
i rent uhauls out all the time but this is the only uhaul that i found difficult to drive the alignment was a little bit weird and the car had a very strong odor and gave me a headache while driving, and has 11mpgGian R.
Customer did not leave a comment.Sergi o E.
Amazing service, friendly staff.Sebastian R.
The service at this location was Great !Jairo R.
Customer did not leave a comment.anton K.
Great service!ARI G.
Customer did not leave a comment.Rudy I.
Did not have all the equipment I reserved even though I called twice before picking up to ensure the rental would be ready. Didn't advise the dolly wasn't available until I arrived and did not assist with locating from other locations. Not very helpful staff.Leonard N.
Customer did not leave a comment.Corey P.
The location had no identification signs at all. It was hard to find. And workers at the tile store (that was the location) did not even had a badge with their names. Also, there was no box to drop off the keys, I had to hand them to the workers.Elizaveta B.
Customer did not leave a comment.Franco B.
Customer did not leave a comment.Johana R.
Customer did not leave a comment.arnaldo F.
Customer did not leave a comment.Matthew M.
Very smooth rental. The employee cleaned the truck quickly so everything was good.Ian M.
Customer did not leave a comment.Angel L.
Very nice service from Derick.Jessie M.
This location did not have the dollys or furniture pads that I ordered. The employee said that the last person never returned them, and they didn't have any more.Sarah C.
Customer did not leave a comment.Lori B.
Customer did not leave a comment.Juan M.
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