Customer Reviews for Tile By Universal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tile By Universal

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Joseph M. on

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gian C. on

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Judy R. on

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I specifically requested no insurance because it was going to be only 6 miles total, when my mom (who speaks no English) went to pick it up she was somehow charged for insurance without telling her, her name was changed for some reason too and it didn’t even match her drivers license which I had put on file when making the reservation. I go online to confirm I never added insurance and they changed it to me requesting the 28$ insurance even though they charged my mom for the 14$ one, nothing makes sense. I didn’t even get the actual receipt until two days later, the guy who received the truck claimed he couldn’t close it on site.

marisel C. on

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Location is deceiving but the staff is great.

petros P. on

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Excellent service!!!

bruce T. on

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everyone was very nice and accommodating... I would recommend all my friends rent there...

Roberto T. on

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Cybele E. on

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stuart B. on

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Grey experience. The woman who runs it is so sweet.

Flavio M. on

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Cybele E. on

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Haydee M. on

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Dallas D. on

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Top notch customer service and cordiality. I wish these folks were at every Uhaul location.

Julio Z. on

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LAURA L. on

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Glorya M. on

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giovanni A. on

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I requested a dolly, they didnt have one, truck was filthy

Sherry W. on

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isabelle P. on

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It would be helpful to have more truck available....

Marco I. on

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Jenny C. on

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Mutsuhiko Y. on

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Too many hidden charges. In the end it was quite expensive to rent a truck here

isabelle P. on

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Carlos L. on

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betty S. on

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This was a great location. No problems. No games with price, all information was given upfront. They were very friendly and gave great service.

ABDENBI C. on

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Good location.

Angel M. on

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John R. on

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Very nice and well run

Lindsay R. on

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Jonathan M. on

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Wonderful, easy service. Love it

Chantel C. on

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Felipe P. on

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Guido R. on

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Susan E. on

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They were very helpful and friendly and pick up and drop off were easy and convenient. I would recommend them.

yuslennys B. on

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I am in shock at the terrible service I received at this location. The lady who works at this location cursed and yelled at me in front of others because I was not able to park the uhal in since they had a uhaul park incorrectly. I have used your service before in previous occasions and I have never been treated like this. I understand that people can have bad days; However, that does not give anyone the right to mistreat a customer.

JAVIER C. on

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Diane P. on

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KAREL O. on

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david S. on

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Lovely and helpful people at this location.

luca L. on

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Paul D. on

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The whole experience was excellent.

Bonnie J. on

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Andrea L. on

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LASZLO K. on

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Sebastian P. on

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Tile by Universal has provided me the best U Haul renting experience i could imagine. I ended up paying 3 times less then what i would of with a moving company. Aside from that, the staff was extremely informative. They offer equipment as well and it saved me a whole lot of time on my move. 5/5 STARS

Davida M. on

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ROBERT D. on

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The site was disorganized. Their computer did not work and they did not allow me to drop off my packing blankets. i went to another Uhaul sitee and still was unable to drop off the blankets. I was charged $36 for this ineptitud of the Uhaul reps.

Daniel M. on

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Ahmet D. on

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They don't open this location on promised time . It's located in an office at construction and tile zone . Good luck u suck

Liila M. on

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Everyone was great and I was in and out in a timely matter.

LAYMIT C. on

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wonderful

Michelle R. on

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WILLIAM H. on

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The store is first rate. They delivered the truck as promised on time.

Michael G. on

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EDUARDO H. on

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EDUARDO H. on

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daniel H. on

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Very helpful, cordial staff.

DAVID J. on

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The Gentlemen there gave the best service that I have ever received from any Uhaul representatives. For the first time I will make sure to go out of my way to tell any of my family and friends to rent from this location.

Jorge B. on

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The owners were very friendly and helpful. I would definitely recommend my friends and other people to rent from them. 10 out of 10!

Sarah P. on

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VINCENT P. on

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Sarah P. on

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Very friendly, excellent customer service

RICKIE L. on

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I was pleased with the service provided.

CHAIM F. on

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DOUGLAS H. on

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TOD L. on

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Nothing, Leo and Roxy were super helpful and friendly.

KETTELENE E. on

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CHARLES J S. on

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Excellent service? Great truck. Gas mileage was not good .

PAWEL K. on

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DARRELL W. on

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I rented for1 pm. Asked where I could park cat. Street parking at$2.75 every 2 hours. They told me to return after hours I would need to either pay for one way at 99.00 or bring back Monday after 9am! I work! VERY INVONVENIENT!

JOAN F. on

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GLEN M. on

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Absolutely phenomenal experience. I cannot say enough good things about this dealer. Do not waste your time, money, oeut patience anywhere else!

JHON D. on

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all employees very attentive, cordial and patient. took time to inform and listen. informed me of options,costs and flexibility... and important times/hours relating to overall rental period.

JAVIER R. on

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extended hours

YULISER M. on

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none

ERIK B. on

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Location has slow inefficient service. I rented for 6 hours starting at 11am, but was told that I needed to return by 3 because the location was closed after this time.

HOSSEIN F. on

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Very nice people, excellent service. I was extremely satisfied.

ZULEYNE G. on

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WILLIAM W. on

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A very positive experience. Very friendly and capable people. Everything clearly explained. If I need another rental in the future I will certainly be returning to this location.

CHARLES S. on

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Customer service and condition of the truck were excellent.

FELIPE B. on

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Good costumer service and equipment

FELIPE A. on

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The only comment I'd like to share is that Tile by Universal sells clerk asked me to retain my passport I don't know for which purpose, saying U-Haul requires it as I'm a Brazilian citizen. The funny thing is that 2 days earlier my dad also rented an U-Haul truck, in other location, and they didn't asked him to let they keep the passport for as long the rental was. I didn't like at all to have to give my passport to strangers and I do like to keep my passport, with me, at all time So I suggest U-Haul change this policy because I will not rent any truck again from you with this policy going on.

TRAVIS B. on

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Very efficient.

MARCELLA A. on

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Carly H. on

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I had a great experience renting from this location. Very friendly and helpful.

JUAN P. on

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You should get rid of this location. Rented a van. It was dirty. Was told to return it by 9am the following day, 9:15 the latest to avoid being charged an extra day. Arrived the next day to return van at 9am. Waited to return van for 1 hour and 30 minutes, and missed a very important work appointment. The manager of this location would not issue any sort of discount nor apologies for being late. When I told her "You are one and a half hour late, I had to drive back and wait for your location to open, putting more miles on the van and wasting my time", she replied "SO? So what?" She then proceeded to scream and curse at me. She threatened to call the police and threw me out of the U-Haul office. Very unprofessional, very rude and barely speaks English (we are in America.) Worst experience I have ever had with a rental in my life. How this woman has a UHaul contract is beyond me...Horrible customer service; outrageous treatment of a customer. On top of all this, she committed fraud by charging my credit card illegally without my consent.

Pace P. on

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Christine Z. on

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Hours are more limited than other locations, but they were flexible.

Rasiel G. on

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Excellent service from owner Roxana. Highly recommended.

JIM B. on

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Adael F. on

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Collazo J. on

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JOSEPH P. on

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CHRIS S. on

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This was the third truck I rented from three different locations in the last year and the equipment and service were both 100% perfect. I highly recommend your company to anyone! The price is right too.

VICTORIA L. on

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They did not have the furniture pads I requested but went above and beyond otherwise. Great customer service.