Great service, excellent location but crappy app.Jermaine M.
Customer Reviews for Timely Treasures Thrift Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul K.
So glad that I didn't have to haul an empty trailer back to Maryland!SIDNEY S.
Outstanding Customer service. I would recommend this location to all of my family and friends.Christopher T.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.VICTORIA W.
Customer did not leave a comment.Stephen D.
Very friendly and helpful.ROBIN A.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.Marilyn T.
Customer did not leave a comment.Kenny B.
Customer did not leave a comment.Gloria C.
Customer did not leave a comment.DAWN T.
Customer did not leave a comment.JONATHAN V.
Customer did not leave a comment.Anthony S.
Love the ladies at this location.Alton C.
Customer did not leave a comment.Jonathan C.
Service was excellentALPHONZO M.
Customer did not leave a comment.GEORGE H.
Customer did not leave a comment.khalilah M.
Overall customer service. Gave me a location that wouldn't take the tow dolly . Overall communication wasn't great at all. Picking the location to getting the truck to picking up and dropping off the location wasn't easy at all.Sharyiah W.
Customer did not leave a comment.Ronnie M.
The lady that runs this location is extremely friendly and helpful and made the overall experience enjoyable!! I would definitely recommend this location to anyone who needs to rent a truck. I had to change my reservation twice and she was always friendly about and did not give any bad attitude which is rare here in Fayetteville!! If I ever need a truck again I will drive by the one rental location closer to my house just to use her again.Joshua B.
Over charged for everything put the wrong mileage charged me the dolly twice and safe move twiceJanae V.
Ladies working their are very gruff and it's not a very friendly place. I was charged $68.93 when my online reservation said $63.John L.
Customer did not leave a comment.Annie M.
Customer did not leave a comment.CHARLES B.
You can get your act together in scheduling you equipment. I asked to pick up the Van at 5400 Bragg Blvd but you said you didn't have it there. You offered me a 10 foot truck which had more expensive rates per mile. I scheduled the van at Horner in Sandford NC and when I got there, there was no van. I was sent to another location on and when I got there my cell phone rang and it was your Regional Office telling me I could get the Van at Fuguay Varina which is too far in the opposite direction. The lady then scheduled me at Honeycutt Rd in Fayetteville. I went there and got the van. The phone rings again and it's a U-Haul in Sanford asking me if I was still coming for the van. I told her I didn't know what she was talking about because we were already getting the van in Fayetteville. She said that U-Haul was screwing up the scheduling. My first two rental were excellent from Bragg Blvd. After that, the whole thing went to hell. I don't even know how I'm being charged because I'm seeing different charges coming through my bank account. It's confusing. I think next time I should go with Budget or Penske. You all are losing it. I've got to watch my bank account very close now to see if you're taking money you have no right to.Robert J.
Customer did not leave a comment.Michael W.
Could not ask for a friendlier personnel. Keep up the friendliness. Check out was smooth and thorough.Matthew S.
Customer did not leave a comment.Andre B.
Customer did not leave a comment.Andre B.
Customer did not leave a comment.James D.
The pick up location I reserved was two minutes from me and the day before I received notification i had to pick it up 45 minutes away. Additionally the drop off location provided to me was not available for drop off and an additional 15 miles away was where I was routed to drop off. Very inconvenient for pick up and drop off!Ruth N.
Nothing. The people there are very respectful and I would use them again. Thank youDebra A.
Great and friendly staff. The hospitality always makes me want to choose you again. Thank youTeresa F.
Customer did not leave a comment.Dominic G.
Customer did not leave a comment.daniel H.
The staff was great, professional and nice!Charles D.
Best customer service around our area, bar none. The work with you and are professional in everything they do. I will definitely rent from them again.jon B.
My reservation said $19.99, but was charged $29.99Kimberley A.
The pick-up location was great. The provided courteous service and their professionalism was above reproach.Jasmine C.
Customer did not leave a comment.darnel W.
Customer did not leave a comment.ROBERTDANIEL G.
The process was TERRIBLE to complete. Will not be using the online service again.Austin B.
Customer did not leave a comment.DANILO D.
Customer did not leave a comment.Adam U.
Customer did not leave a comment.AUDREY M.
Beverly is the best! So organized, professional and helpful thank you so muchmarcel W.
Don't let the computer crash.Ronald C.
Customer did not leave a comment.Adelaida W.
This place was quick and easy not like some of the bigger U-HAUL places. The two ladies upfront were very friendly and helpful. Got me in and on my way in less than 10 minutes. Vehicle was new, clean and just what I needed for a short move. Will use them again.DEWAYNE G.
Customer did not leave a comment.Mallory W.
Was charged for equipment not given.Michael F.
Customer did not leave a comment.Corey T.
Dropped truck off the same day i picked it up. Had a two day rental. Tried to charge me for a third day rental with extra safe drive charge.DONNIE M.
Wonderful people, great customer service.Jude J.
Great customer service!Raymond G.
Customer did not leave a comment.Jennifer L.
Hard to find location inside a pawn shop. There was no attendant on-site and had to leave the keys with another non-UHaul employee. Still haven't received my final bill.Robin B.
Customer did not leave a comment.veronica M.
Affordable prices and good equipmentguillermo L.
Customer did not leave a comment.Beverly S.
Customer did not leave a comment.Jada M.
Customer did not leave a comment.Mark H.
Great customer service, no improvement required!!!Harry C.
Nothing you and your staff did wellPriscilla J.
Very friendly and easy process to rent from location.sterling W.
Customer did not leave a comment.Octavia Y.
Needs a loading ramp. I opted in for a $19/day@$.99/mile and was okay with the vehicle, but it would have been way better with a loading ramp. The vehicle was surprisingly good on gas, considering I did not drive too far, but I was still surprised non the less after only refilling the tank $16.Leonardo G.
Customer did not leave a comment.Jasmine C.
Customer did not leave a comment.Jamesena M.
Customer did not leave a comment.Prudence J.
Customer did not leave a comment.laurence S.
Very knowledgeable staff. Great experience at this location. Will be renting here again.Timothy T.
The lady who works at that rental facility is sweet. This was my second time renting from there and I'll likely use this location again in the future.Paige A.
Customer did not leave a comment.Leander L.
Excellent customer serviceJESUS RAFAEL V.
Customer did not leave a comment.JUDE J.
Customer did not leave a comment.Bruce N.
Everything was so easy with the rental and the owners so helpful and responsivejacqueline C.
Great service in drop off and out. Would rent here for sure again.Troy E.
Friendly and extremely knowledgeable and helpful on our return of equipment. I would rent from these folks anytime.Troy E.
Beverly and her staff were very friendly and accommodating. Very convenient location for drop off and pick up.shelly P.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Juan L.
Customer did not leave a comment.Scott T.
Customer did not leave a comment.John P.
Customer did not leave a comment.Adam A.
Customer did not leave a comment.spencer S.
Customer did not leave a comment.Sylvester V.
Customer did not leave a comment.Darnell B.
Customer did not leave a comment.tana T.
This is the 2nd time that I have been able to rent from U-haul without having any issues at all.gwen O.
Customer did not leave a comment.Christian R.
My experience here was wonderful. However, my overall experience with Uhaul was otherwise a disaster!!!DEBBIE B.
It is hard to get in and out of during high traffic timesAmanda L.
In the same place as a Trift Store, so when the store has allot of customers, you have to wait to get a truck. But the ladies made up for the inconvenience with their pleasant personality.Edward G.