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John Y
Customer Reviews for Timmerman's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff member was very nice and helpful.
Irene YMr. Timmerman was simply a pleasure to work with. The equipment was pristine and the overall experience was simple. He was very courteous. The next I need a uhaul, I am coming here.
Bryan JAllow enough miles to cover the trip. I was charged for 60 miles overage
george cI just wanted to make an update statement to where I droped off my rental unit in Greenwood, SC. The Vendor who's number is 39012 was not the gentleman that was at the drop off in Greenwood they had moved to a new location and I was not given that information when I picked up the rental. The drop off place in Greenwood contacted the 39012 Vendor who came was contacted the same or following day and came by and picked up the rental unit. Iwas not made aware of this until a week later. I am sorry that I was not given the correct information, and gave a bad report on my first review.
Elaine HVery nice staff. Accommodated my weekend rental. Truck was clean, ran well and was just what the job required thank you
pamela lOld vet took care of us Younger Vets when the new Store wasn't open and we needed equipment fast. Thank you
DARIN TTimmerman's U-Haul in Greenwood SC is by far the best U-Haul experience I've ever had! So very kind and professional; We will definitely be recommending Timmerman's with very high praises!!
Vanessa LTimmerman's really helped me out when the main U-Haul place messed up my reservation.
Jerrell SYou doing everything right. Appreciate Bennie Timmerman . Great to deal with. Thank you.
DAVID DI wouldn't change anything!
teresa cThis location was awesome. Very helpful
Tiffany BIt was good as expected.
ronald wReally helped me out alot.
Sharon HMr Timmerman was helpful as always when l rent a Uhaul from him.
Phillip RThe service at Timmerman's was great but the truck smelled like B.O. and cigarettes. I spent most of my trip riding with the windows down because of the smell. It was awful!!! U-Haul should start offering an option to rent a truck that has not been used by a smoker, similar to hotel rooms.
gary gVery Nice and Friendly! Good people to deal with.
angela bNothing. Everything was great and the customer service was awesome
allison bBennie went out of his way to make sure everything was as I needed. Very efficient and friendly.
DAVID CIt would be nice if you offered packing material, boxes, tape, etc...
Julie SMr. Timmerman is always pleasant and accommodating. I go out of my way to do business with U-Haul at his location.
Charles MNothing everything was excellent!!!
CORY Rvery knowledgable, helpful. answered all my questions. great experience
ralph lI can't think of anything.
amy gFriendly and easy to work with
Randy Mcheck in website did not work well
Don jEvery time I rent from this place everyone is always pleasant to speak with.
Brittany FA bad trailer caused is to spend 3 hours awaiting tire change. Equipment should be checked and in this case a tire was missing a chunk of rubber and eventually failed.
Elizabeth TAlways pleasant, always helpful
Charles MFriendly, Helpful. Sure glad he's there.
Charles MSuper friendly and efficient
JOHN KTimmerman’s Uhaul rental has the rental down to a Science! Wouldn’t consider using anyone else.
Cooper TIt was wonderful eill be going back
Josh PVERY UNFRIENDLY AND RUDE.orginally midguard was suppose to have us a truck. we arrived at 8:45 am they were closed waited until 9:45 am. still no one showed up. we called several times no answer. after calling the 800 number a 15ft truck was located at Timmerman's. went there the man said no one called me, after he looked at the computer he found they did call. then very rudly tried to say it was not paid for , after looking at the computer said oh i guess it was paid. then he tossed the keys on the counter. i had to ask where is the truck. he replyed out there. well which one is it. he said one in back. he could have at least pointed us to the truck
jerry yGreat service! Easy drop off!
philip mPleasant gentleman helped me, no issues at all.
Barry DWhen I arrived to my destination at 8pm I could not get my car off yhe tow dolly due to the chain being on too tight. I called customer service around 9 to see if they could send someone out to help since every attempt was made to get it off. She could not find anyone in the area to come. By 11pm she still could not find anyone close enough to come out. A man in the apt complex came out to see if he could help. He ended up calling a friend of his. The friend arrived at 11:30 and removed the bolt holding the chain on (required special tools). I had to pay him $30. When I turned my equipment in the guy could not find my reservation so he told me I could leave and that he would "take care of it". As soon as I returned home, I called customer service to let them know when and where I turned it in. This was 11 days ago. I had to keep calling to check the status as I was getting concerned. Just yesyetday was it finally checked in. I paid $1200 for this move and it was nothing short of a nightmare! I should NOT had to pay $30 for someone to come out and should NOT had to wait 3 hours in a parking lot waiting for help to arrive!! (I was at a dead end and could not reverse with the car on the back) I will think twice before using uhaul in the future!
Abby REverything was fine, no issues at all. Friendly and fast
James EUninviting and not helpful
Latoya SFast and courteous.
Clayton SI always use this location.
TIMOTHY MThe truck was super dirty, there was dog hair all over the cabin. It smelled like wet dog in the cabin and in the box truck. I had to pull over and vacuum the cabin.
JJ ZI received an email with my receipt, however when I clicked on the attachment, there was nothing there
Kathleen P