Customer Reviews for Tinkertown Hardware
(U-Haul Neighborhood Dealer)

139 reviews

833 SR 244   Alfred Station, NY 14803

(607) 587-9642

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 587-9642

833 SR 244
Alfred Station, NY 14803

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

These guys were great!!!!

KIM S. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

The guy at the hardware store got everything all set up for me nice and easy and I was on my way quick if I need a trailer again I'll shoot back over there

Joshua H. 
Rating:
3.0

The location is too far from my home.

Greg W. 
Rating:
5.0

I certainly would have preferred to have the equipment I reserved actually at the U-Haul facility I requested over a month in advance, instead of more an hour and a half away from me! IT WAS EXTREMELY INCONVENIENT.

Duane B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell O. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
2.0

Roger at Tinkertown Hardware was great as well as his staff. The bummer was availability in Westren NY. Original pick up was at Rochester Airport but had to drive 3 hour round trip to get trailer - a big time suck. That's it.

Norman S. 
Rating:
5.0

Everything was great. It is winter so I didn't expect the trailer to be clean. Staff are kind and helpful.

Amy D. 
Rating:
5.0

Tinkertown is an excellent business; they are always friendly, knowledgeable and friendly.

Timothy N. 
Rating:
3.0

Customer did not leave a comment.

Olga N. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very accommodating. Overall, I traveled almost 150 miles and 4 destinations with no snags. Very pleased with U-Haul's service and helpfulness from renting to drop off.

Richard B. 
Rating:
5.0

Thank for helping with the situation that came about...It was handled quickly...and felt I received superior customer service...

Debbie P. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Tinkertown Hardware employee was very nice and made it easy. Very happy with the service.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

KELLY W. 
Rating:
4.0

Personnel there were extremely friendly and helpful. Current COVID restrictions adhered to very well and I felt comfortable during the process in pick up and drop off.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Nolan A. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Colin B. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Absolutely the quickest return! Would definitely use this facility again.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Kjersten M. 
Rating:
2.0

Make sure the have everything they rented. I rented 2 dozen furniture covers and when I got to my apartment and open the back. No furniture covers, but a appliance dolly was there that I didn't rent.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Trailer was not good. It shook my GMC all the way from Florida to New York. Tire blew out in Columbia causing 2 extra hours on our trip. I will say your emergency service was excellent in replacing the tire.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Very helpful in correcting mileage error.

Breton Q. 
Rating:
5.0

Customer did not leave a comment.

Dan E. 
Rating:
5.0

Excellent service the 10' truck was perfect for the furniture we needed to move. My daughter said it was very easy to drive. THANKS UHAUL AND TINKERTOWN.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Eugenia M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Eugenia M. 
Rating:
5.0

Everything was great!

Michael L. 
Rating:
3.0

Customer did not leave a comment.

kathleen I. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

n/a

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Marcel L. 
Rating:
4.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

none

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

zhongchi X. 
Rating:
1.0

Wouldnt give me a cash refund of $80 when they had a $100 bill in the drawer

Merlin T. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP K. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

tom H. 
Rating:
5.0

I really thought the people at Tinkertown Hardware went above and beyond to help me out. They scheduled my next rental and I was good to go. Friendly and efficient.

Tina C. 
Rating:
5.0

None

John P. 
Rating:
5.0

Great people easy to deal with and extremely helpful. I would travel to this location to rent from them. Great customer service.

Paul K. 
Rating:
5.0

Very efficient and personable.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Shelly F. 
Rating:
4.0

Van leaked in front right upper corner of box. There was water on floor after driving about 14 miles. Could see where the water was getting in corner near joint of top and sides

Merlin M. 
Rating:
5.0

See comment above

ROBERT W. 
Rating:
5.0

Easy drop off and check in on-line. My phone wasn't working for pictures, but we left a voice mail message and did the virtual check in. Went smoothly.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Lyn M. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

No need for improvement, very friendly courteous staff.

Russ F. 
Rating:
5.0

Customer did not leave a comment.

FRANK V. 
Rating:
5.0

The people at Tinkertown were extremely helpful and knowledgeable.

Curtis C. 
Rating:
3.0

1- Provide the size requested. The larger truck caused me problems ALL AROUND both driving and expenses. 2- Clean the car of SMOKING, not everyone can take the lingering effects of dirty ashtrays and smells in the interior AKA fabric. 3- I would like to also state that the place in Almond NY was a REAL HARDISHIP to get to so I Thank my ORGINIAL choice at Tinkertown Hardware for helping me.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

Alana P. 
Rating:
3.0

Customer did not leave a comment.

Margaret E. 
Rating:
5.0

personnel was so kind,friendly and personable! once i started interacting with them,my stress level( from meeting moving deadlines) dissipated.I highly recommend this location!

robert A. 
Rating:
5.0

Customer did not leave a comment.

WARNER J. 
Rating:
5.0

Excellent friendly Service ! Thank You for great customer service.

Eric W. 
Rating:
5.0

Exceedingly helpful staff! the guys here are really sweet and accommodating.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
4.0

We lived in Norrh Dansville, ordered the truck to be picked up in Dansville but had to drivers Alfred to get it. That was the only part that we were unhappy about.

Teresa Q. 
Rating:
5.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

We love tinker town hardware. They go out of their way to help

Helen K. 
Rating:
5.0

Very helpful - allowed me to change from truck to trailer, based on my needs!

John D. 
Rating:
5.0

Nothing at all. Staff was courteous and wonderful to work with.

MIKE P. 
Rating:
2.0

The guys didn't seem to know what he was doing. He gave us wrong information and frankly seemed very off.

Hannah B. 
Rating:
4.0

Truck was awful

FOREST B. 
Rating:
5.0

Any customer would be more than pleased with the courtesy and service at this location.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Mohammadreza Y. 
Rating:
4.0

The windshield was dirty on the inside and outside. Otherwise the unit was clean and well maintained.

Hope Z. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

david e M. 
Rating:
3.0

Add Cruse control. Ong 3,000 miles and my leg was dead

Tyler P. 
Rating:
4.0

Customer did not leave a comment.

Jr G. 
Rating:
5.0

Customer did not leave a comment.

DALE H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

staff was great

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

Vince R. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Just make sure truck is clean in cab before its picked up.

Alexander M. 
Rating:
5.0

I dropped off the truck after hours, the drop box was well marked and very easy to find.

eric B. 
Rating:
3.0

U-haul needs to inform customers if they pay a cash deposit they won't get it back right away as I was lied to about that

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Great guys, very accommodating and helpful.

Noah H. 
Rating:
5.0

Free popcorn & coffee. Quick service. Very friendly

Russell C. 
Rating:
5.0

We were extremely please with how the Tinkertown Hardware personnel resolved the issues we had had with Uhaul's scheduling system. They were kind and accommodating when we explained that our first reservation had been canceled unnecessarily and without warning, and that the second pickup attempt fell through due to Uhaul giving misinformation.

sydeny C. 
Rating:
5.0

Customer did not leave a comment.

Harley B. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
No reviews have been submitted for this location.

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