Customer Reviews for Tioga Fuel Co Inc
(U-Haul Neighborhood Dealer)

200 reviews

2301 E Tioga St   Philadelphia, PA 19134

(215) 305-8256

Hours

  • Mon–Fri
    9 am–4 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(215) 305-8256

2301 E Tioga St
Philadelphia, PA 19134

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Do not rent from this location. It is a fuel company with clueless and rude employees, not a UHaul location. Employees didn't even know they rented Uhauls. One our of three of the office workers took the time to look and see if there was a truck there, and there was. Completely filthy and with no gas, but it was there. She got it set up for me. Another of them was deeply offensive and told me "I was threatening them with physical violence." What?? Do yourself a solid and go to a REAL UHaul location. I have no idea why UHaul does business with these people. 0 professionalism. It was a nightmare, when I had movers on the clock for $200 an hour.

Gwendolyne W. 
Rating:
5.0

I spoke with Mr. Cameron at Roosevelt Blvd he was so on point and very polite. Every time I called after everyone I spoke to were also polite and helpful. I would definitely recommend this office

Melbourne C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Twanna C. 
Rating:
5.0

Customer did not leave a comment.

dennis L. 
Rating:
5.0

Great experience from beginning to end!

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
3.0

Customer did not leave a comment.

Sonja B. 
Rating:
5.0

Customer did not leave a comment.

Mcalister M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

SHYHEIM M. 
Rating:
3.0

make the keydrop easier to find

DANIEL C. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

GREGORYLEE M. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
3.0

I was charged 12$ for gas after I dropped the truck off I filled the tank 25.01$ around the Conner from where I dropped the truck off at I don't know why I got charged for this but this is the only problem I have with this place

Henry S. 
Rating:
5.0

Customer did not leave a comment.

SHERYLANN D. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
3.0

Location was closed on Christmas Eve. Had a hard time picking up my uhaul. Call the location for help the lady who answered simply told me they were close although i had a reservation. Had to wait for uhaul customer service to provide me with help since I also had a hard time with the lock. Took me almost an hour to pick up my uhaul. The uhaul was clean but had a stench. Returning to the location after hours as well was a little daunting. The street the place is located on is a bit deserted.

Talya A. 
Rating:
5.0

Customer did not leave a comment.

PRESTON B. 
Rating:
5.0

No improvement needed for this location

JANNA H. 
Rating:
5.0

The only thing I would suggest is to have more flexibility to get the rental that is asked for online but I already know you guys are doing that. Great service , Thank you

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

I was over charged and although your questions dont cover my billing experience. The over all ease of picking up my car was good. I do not expect myself renting another uhal ever again.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn F. 
Rating:
3.0

Customer did not leave a comment.

Wayne B. 
Rating:
2.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Yes the Lady at the Main desk help me as I was waiting on the phone with a representative from u-haul on the line. That service representative was rude ad hung up on me. I am glad that the person at the Tioga location was there and made my experience alot better.

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
1.0

They said the truck wasn't full where they left it at and make me pay 11.54 extra for 2 gallons of gas I will not ever go back to them get.

ZAKIYA M. 
Rating:
5.0

Best service I've had so far, they also let you park your car of street for safety reasons. Will use this location again

JULIO A. 
Rating:
5.0

Kelly and her colleague helped me out in SUCH a bind and even came in on her day off to make sure I had the truck I needed after U-Haul cancelled my original reservation without my knowledge. Thank you SO much. You all are awesome and everything went seamlessly.

rachel B. 
Rating:
5.0

Customer did not leave a comment.

Kieran W. 
Rating:
5.0

I cant think of anything that needs improvement. I had a great experience

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

Rustajon M. 
Rating:
5.0

Everyone was pleasant and helpful

Anna P. 
Rating:
4.0

The Tioga location was very helpful. However it was quite disappointing and inconvenient that I had to go to this second location. I had a 9:30am scheduled 24/7 pickup at Safehouse Auto and was not able to get the van. I was then directed to go to this location which pushed back our timeline by more than an hour.

JOSHUA S. 
Rating:
5.0

I was very impressed with how professional and efficient the staff were. I was a little worried about how some other places in the area were reviewed but this place exceeded my expectations. Will definitely return here.

John T. 
Rating:
4.0

The windshield and the passenger window looked like someone spilled something all over them. It didn't impede vision but it was kinda gross. It took us a while to notice it. The woman that we picked up with was wonderful, she was very nice and talked us through every step but she wasn't wearing a mask which made us a little uncomfortable. Other than those two things pick up was great.

Samantha F. 
Rating:
5.0

Customer did not leave a comment.

Jill M. 
Rating:
4.0

The keys being inside the truck and not in the drop box was a little confusing and not properly communicated, so getting the truck was a little confusing. Great other than that.

Kyle P. 
Rating:
5.0

Nothing at all

henry H. 
Rating:
5.0

Everything went smooth, thank you uhal.

Michael B. 
Rating:
5.0

Free lunch just joking

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Mathieu G. 
Rating:
4.0

Make sure the back of future trucks are dusted or swept clean before renting out. Luckily my objects were wrapped in cardboard & plastic.

Saharah S. 
Rating:
5.0

Great service, will definitely use again and recommend. You guys rock!

Alex I. 
Rating:
5.0

I rented a haul for a 7:30am pick up. I went to the wrong pick up location initially and when I saw they were closed I called the general number. They said I was at the right location and that I just had to wait until 9am when they opened. I waited and then called only to discover I had gone to the wrong location. I wish they would have told me that during the first phone call or I wish the correct location would have called me when I didn't show up at 7:30am.

Phoebe B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Theresa L. 
Rating:
3.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
5.0

Ever thing was great.they had the truck I needed. They saved my day.

Richard B. 
Rating:
2.0

Have more options of trucks

EUGENE B. 
Rating:
5.0

Great, fast and friendly service.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Francisca S. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

Customer did not leave a comment.

Anthony I. 
Rating:
2.0

van was very messy and smelled bad.

Julio C. 
Rating:
5.0

She was very nice and very helpful

Fall A. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Tiara J. 
Rating:
5.0

Customer did not leave a comment.

Ashanti W. 
Rating:
5.0

Customer did not leave a comment.

Ralph J. 
Rating:
1.0

Online accuracy Line in store.... extremely slow used most of moving time(30-35mins) Call time was on hold several times from 1hr-2 Fraud payment for gas... was told it was under actual I put to much Over charge period!

NEFFERTITTI C. 
Rating:
1.0

No one was available to take the truck and it was not clear where I should leave the truck or keys. After returning the truck and all the other items rented, I was still mistakenly charged over $150. Items were said to be missing when they weren't, and I was charged for returning the truck a day late, when that was not the case. Fortunately, customer service was helpful in remedying the situation. I'm glad the NJ location I rented from instructed me to take pictures when I returned the truck and other items I rented because it's possible I would have been incorrectly overcharged.

Bret J. 
Rating:
5.0

This location I found the people to be very nice, the truck was clean but very unhappy that the truck broke down, then had to wait for almost two hours for someone to come out to fix it, then we had to return it. It was told to us that it was not the fault of the rental place being they are 3rd party. It was just the going back and forth with this person and that person. My main issue was the waiting when we had alot of things to take care of.

David T. 
Rating:
2.0

Customer service skills

Monique R. 
Rating:
2.0

Slow Picked up uhual 1 pm and it was to be returned by 630 that is not a full day Arrived at 530 and the chain was up ..no place to park

dodie L. 
Rating:
5.0

Customer did not leave a comment.

jaime A. 
Rating:
5.0

Fast, cheap and easy transactions very good customer service and will definitely rent again

Camille W. 
Rating:
4.0

Overall good experience. Returning the truck could have been better if parking area was unlocked.

marvin H. 
Rating:
5.0

Very friendly and easy to work with will absolutely use this location again.

independent C. 
Rating:
4.0

The person who helped me was excellent! She was polite and very helpful. She was very clear in communicating the rules and policies. Very professional.

Aisha P. 
Rating:
5.0

good help

mario A. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Very friendly staff. Very helpful.

Kenneth V. 
Rating:
5.0

excellent experience!

william P. 
Rating:
5.0

Clean, Prompt, Friendly and helpful. Best Uhaul experience! Location was one block from my pick up location.

knut H. 
Rating:
5.0

Customer did not leave a comment.

cheryl R. 
Rating:
5.0

The nicest and most helpful staff at this location! Way beyond my customer service expectations. If I need a Uhaul again, this is the only location I will rent from.

Albert F. 
Rating:
5.0

Great staff

Timothy P. 
Rating:
5.0

Recommend, nationwide superior moving soloutions(my company) to all that rent uhaul trucks and vans for their big move.

Lamar W. 
Rating:
5.0

Customer did not leave a comment.

Eddie D. 
Rating:
4.0

Staff was friendly, explained things so that you could understand and very accommodating! Keep up the good work.

faith K. 
Rating:
3.0

Customer did not leave a comment.

eric H. 
Rating:
3.0

Furniture blankets were not included with the rental but still appeared on the bill.

Donald C. 
Rating:
5.0

Excellent customer service! Explained truck rental contract completely. Would recommend this U-Haul site.

Robert P. 
Rating:
5.0

Mary was so nice and helpful!

Amber W. 
Rating:
5.0

Customer did not leave a comment.

ana M. 
Rating:
5.0

Customer did not leave a comment.

Ameerah B. 
Rating:
4.0

The associates were kind and very accommodating.

Louis B. 
Rating:
1.0

Bring your prices down some, charging wayyyy too much!

Louis R. 
No reviews have been submitted for this location.

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