Worst experience and will not be doing UHaul again. I got an email the day before that my pickup location was changed so not the one I had selected. When I arrived at the store they were confused and not expecting me. I had already did the whole checkin online before and they still made me give them all the information, like phone numbers, emails, names, and license. Took 45 mins to even get the keys and then the fuel was empty so we had to go to the gas station. I had paid for a moving dolly which was not there. Instead there were furniture pads that I did not order that I was also charged for. This location needs to be removed. I was late for my move in time and my whole schedule was pushed back because of this.
Leah Z
Customer Reviews for Tip Top Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We booked the truck because of the “moving help” convenience on the website . Picked up truck at 9 am and waited all day for Bay Town Movers from the U-Haul website that we booked with U-Haul one month prior. Bay Town Movers kept moving the arrival time later. Even told us they were on the way. Then 45 minutes later called and cancelled our move. With no other options. Needed to hire another service at a premium on a Sunday afternoon at 4:00 pm. U-Haul offered absolutely no help other than giving us a loop of support phone numbers. We are now being charged for a rental truck we never used or needed!!! How would you rate yourselves U-Haul! This is not the fault of the location pick up.
Donna CThe neighborhood is questionable.
DIONICIO PReceive all the equipment such as dolly’s and furniture pads
Josabet GThe pick up location is not in a good area and my husband and I felt in danger while picking it up. Also, they did not have the blankets and dolly that we reserved. The gentleman that helped us took a very long time to get us the truck.
Richard FGas level was a bit lower than what I expected when I picked up. But I returned with a higher amount for the next person!
Ernesto RThis truck broke down on my way to the pick-up location and I I had to wait 2.5 hours for it to be repaired. I missed my load and had to return the vehicle.
Joy EOn reservation was changed (both equipment and location) 15 minutes before pickup. I did not get the furniture blankets I was charged for, even though I challenged the fees and marked that I did not get them on equipment pickup when checking in. The phone number for assistance for the new location provided was to an out of service Verizon cell phone.
Lawrence B