Dont use uhaul find a better service
Ryan F
Customer Reviews for Tire And Auto Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, fast pickup fast return
Diedre CNo one helped us when we returned the trailer. We had to disconnect it and then I waited to speak to someone and he said he needed nothing we could leave. Very impersonal return.
BARBARA CI did NOT order the $8.00 safe towing that showed up on my bill.
DANIEL CI dropped off after hours which I wouldn’t recommend. It was kind of dark and it was difficult to find the keybox. I have no idea about personnel or cleanliness of the inside.
SUSAN GHelpful and friendly
Cassandra RBe accurate on the fuel gage and not overcharge people.
ANGELA PI was in a desperate situation with a disabled motorcycle I needed to transport. This business went above and beyond to get me what I needed. I can't thank them enough.
TYSON MI was quoted $79 cents a mile and charged $99 cents a mile. I was told to fill the van’s tank full of gas even thought it was not full when I received it. The truck had a cracked windshield and was missing the mirror adjuster.
ADRIAN GThis was the 4th shop I visited to finally get the trailer I needed.
RICHARD NThank you for your help. Great company to do business with.
DENISE SLower your rates
NAJI FNeeded to move condo contents to storage due to Hurricane Helene. Ben and other owner were friendly, efficient, professional, and likeable..great first time service for us…appreciate them!! Will use them again when we retrieve items from storage! Thanks!
ROBERT KBen was amazing!
MICHELLE LExcellent service
FRANK SPersonnel were very courteous; the equipment was in good condition and the check-in and return check-out process was quick. I really like this location.
Peter CGreat customer service!
ROBERT GThe location was a tire shop not a U-Haul location. Renting for U-Haul was a side gig. The first location I was given wasn’t a U-Haul business at all. I was sent to pick up a truck at an empty lot with 1 U-Haul truck behind an assisted living facility. Crazy huh. When I called the U-Haul rep he said that location wasn’t set up yet to go to the tire shop to get a truck. Not a ez experience. Because of all that I ran over the 6 hour time allowance and the rental cost more than it should have.
Philip MGet that girl some help and give her a raise!! Her name is alaiya
Karen CTruck was available on time. Check-in went smoothly and quickly. Would use this facility again in the future.
PETER CMr. Ben is a great guy he is genuine and answered all of my questions. God Bless him
Jerry tThe back had nails, tack and screws along with dirt in it. The check engine light was on and there was a bulb issue in the right taillight. 2, Now your survey would not send, as you are making me correct. Some times answers are not yes and no...I have to say no, but if you gave me a better choice, I would pick the choice not no
Elizabeth GCustomers should be sent to an actual UHAUL location that will have equipment like towing parts. I had to drive to Harbor Freight to get what i needed then drive to pickup the trailer. The guy just hookup the trailer, without checking the operation of the light. I had to check the lights...
Ricardo MInitially I was disappointed that my local Uhaul did not have equipment available but Ben at Tire and Auto shop was wonderful and handled truck rental and questions kindly and professionally. Thank you!
Sally Pall very good
STEPHEN TI rented a motorcycle trailer at the listed price. I didn’t notice until later that I was charged an extra $10 dollars for something I didn’t ask for! I only needed it local for about an hour but was charged about $25 instead of the listed $14.94. This is very disappointing and I’m not happy about that!
Daniel DThe location where I picked up my U-Haul truck was excellent and Ben was very professional and got us on our way in minutes. However, U-Haul themselves were horrible. This location was the 3rd location that we were sent to in order to pick up our truck. The truck was reserved to be picked up at a location with a live person. However, U-Haul decided to change my pick up location to one that only had a lockbox and we were unable to retrieve the code to open it. The representatives on the phone were useless. Finally one of the Reps (after over 1/2 hour on the phone) changed the location to this one and we got our truck. I will NEVER USE U-HAUL AGAIN.
Robert SOnce I arrived, they were out immediately and hooked up the trailer. Very friendly and quick to get me on my way without delays.
Tom SIt took a long time for them to get the computer stuff and payment completed even though I checked in in advance. Then the guys who hooked up the trailer had obviously not been trained on how to connect a trailer correctly. The employees at the drop-off location were shocked about how the chains were connected and asked if I disconnected the trailer and hooked it back up.
Terrence WVery accommodating
Adam FGreat service
WANDA GDropped the trailer where told to and left. No other interactions were done with any employee. My time at this location was no longer than 5 minutes.
Craig RThey over charged me more than what they said
Laquinta HJust had a broken latch for a dolly
JOSE DVery good service. U-Haul attendant was courteous and pleasant to deal with. I will use this location again in the future.
Peter CI was so tired from the move ,and the employe greeted me with a big smile and made my day thank you ☺️
WANDA GThe problem is that I paid for 3 days but returned it in one day. They charged me for 3 days. I need a refund of 2 days service usage and documentation to me. I need to speak to the regional office
Teisha CExcellent Customer Service from the gentleman in the store.
Sherif MGreat location. Easy to get in and out. Great customer service.
LORA CDon’t send them so far to return when they are already spending so much money. Moving is stressful enough and expensive enough
Deborah TDidn't have much interaction with employee. Check us in quickly. Yes we would recommend this site.
david CN/A
Gavelston WI’m so happy of owner of location. Good Service.
MOHAMMED KNothing, whole experience was a blessing.
Marc HWe accidentally left a key on the key ring on a Saturday and when we called the rental place back on that Monday after being closed, they said they did not have the key because it was rented out again and did not come back with the key. I don't know who that's possible when they were closed.
Laurie STires were low in the vehicle. The employees at the location didn’t seem to know how to check me in and I waited about 20 mins before anyone helped me. I got my rental about a half hour late from when I reserved it
Andrew GGreat service. Very helpful
Dillon SMotorcycle trailer had no working lights. I asked the agent to check lights and he adimitly insisted the lights were in working condition.
Robert SThis was probably the worse experience with Uhaul that I've ever had. I made a reservation for a truck but their system showed a van. They didn't have a truck available, so they told me to go to a different location and the gentleman had to cancel the reservation. I took a ride share to the first location and now, had to take another one to the second. Spending money needlessly. Then, arriving at the second location $14.00 away, I had to wait close to 15 minutes for someone to come from the back and help. Only to find out that the reservation was not canceled but transferred. I called customer service and received no help or compensation for time or added money spent. The guy at the second location took my license and credit card. Swiped my card without telling me what I was being charged for. Tossed the keys on the counter and disappeared. No paperwork. No walk through of the truck. Nothing. I returned the truck with gas. The location was closed. Hours later, I saw that my card was overcharged. I called the location and was told that when the manager came in at 2pm, he would refund the overage back to my card. I don't see it. Time and money wasted.
Jason TIt was an old and dumpy location - straight out of the 1950’s. Needs to be cleaned up and modernized.
Roy JThe employee answered the phone for a personal call while I was trying to get the van I reserved. It took 18 minutes to get the keys. I called at 2:30 pm to say I would be late because I had an EMERGENCY. His response was “if it’s not back by 4 pm I’m charging you for an extra day.” An extra day was added to the receipt. I was never given any paperwork to sign and all I have for proof of rental is the receipt. This location is absolutely the worst and I will drive further the next time to rent from another location.
CYNTHIA BThe rental agent was very accommodating.
Robert AWhen the guy opened the back of the truck it smelled like a dead body was inside and there was trash inside. He said some people do bad. He swept it out and spayed some chemical inside but it still smelled horrible. He gave me the key. It was the wrong key so I had to go back in to get the right key. I oreded sa furniture mover which he put in the trunk. He placed it on the wheels so when I stopped it slammed the wall. It was so loud i thought someone hit me. I was given no paperwork so if I had gotten pulled over I would not be able to show that I rented the truck. I feel I am due some money back for that truck. They had no others so I was stuck with that one.
Ida PSuper friendly and helpful
DONALD LBest service
Ashraf TQuick and easy return
Joshua BExcelent
Herminio PGood rental experience. Thank you.
Victor FI was charged a $10 CDW fee not sure what that is and did not know about it until i received my bill in my email since they don't give you a paper copy when you turn it in so i could not ask or dispute it. Can anyone tell me what that is and would uhaul refund it?
Howard KThe best
JHONNY GThey were great, very friendly and easy to work with.
CHRISTINE HTreated well
Juan FExcellent service and very nice people!
AMY HCheck equipment before customer pick up.
Dale H