Customer did not leave a comment.Travis C.
Customer Reviews for Tobacco & Vape
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Glenn L.
Customer did not leave a comment.Gregory M.
I wasn't given much direction from the worker and was on my own. Would have been nice to have more of an explanation.Jace F.
Customer did not leave a comment.Zachariah Q.
Equipment had damage and I was kind of on my own from the worker rather than being given information on how to use some of the equipment (ie trailer).Jace F.
Customer did not leave a comment.Jeremy N.
Customer did not leave a comment.Rahul R.
Truck and location I ordered were not available and a day before my rental, I was advised of that. Then after, me complaining, they found a truck at my location, but it was twice as big as I needed. I did not want a big 20ft truck when all I needed was a 10 ft.CAROL C.
Make mobile pick up available like it says it is rather than allowing mobile pick up reservations and then telling customers AT pick up that you have to wait for a hand delivery two hours later. Very frustrating.Stephen T.
I think this location is new. They may want to add some minimum moving supplies; tape, pads, a few boxes.David A.
I ordered a 20 foot they called night before and only had a 26 fine I'll make it work. Go to pick up the truck in the morning when I asked for it to be there (6 am). Unable to use app to pick up truck. Had to call customer service and wait 45 minutes to speak with someone for her to discover the truck never got put in my name. Buy the time this was all done it put me 4 hours behind. When I got the truck it was on a quarter of gas had to put gas in which I returned the truck on three quarter tankSTACEY F.
Initially, the trailer hadn't been properly seated on the ball, and when I attempted to load my car the front of the trailer flew up in the air (due to the weight of my car on the ramps). Fortunately I was able to figure out how to attach it. When I arrived at my destination, the receiving uhaul location told me the chains had been improperly attached (not crossed) and the safety chain had never been attached at all. Found existing trash in the cab and gravel in the cargo area.Joseph R.
Slow check-in (used mobile device). Lack of knowledge of trailer hook up.Steve S.
Gentlemen at pick up location was kind and patient. I did not understand why we were unable to complete the pick up via mobile pick up. We had ordered a furniture Dolly when we made the reservation online. He did not have one! The furniture blankets were obviously not cleaned after previous customer as they were not in plastic bags they are usually in. Returning the truck to a different location was smoothDwayne H.
Frustration with facility using a phone app to process the rental data input. When done with paperwork portion was told where the equipment (car hauler) was located and to go get it. No help or even assurance I hooked it up correctly. I drove to another UHaul facility to ensure I safely attached the trailer. I expect the facility to ensure the trailer is hooked up correctly and the renter understands how the equipment works. I have some familiarity with trailers but don't expect DYI treatment.STEVEN S.
Dropped off the vehicle clean and with more fuel than I received it. I explained this to the gentleman but apparently fell on deaf ears.CRAIG O.
Customer did not leave a comment.Amanda B.