U-Haul employees are hoarding vehicles. When I went to the rent a vehicle, I was told the vehicle I want is all rented out while there were several out in the lot, and I only wanted the vehicle for max 6 hours, instead they sent me to an off-site location as “another branch,” where I was forced to pay more in rentals and mileage, this place had not business signage relating to U-Haul.
George O
Customer Reviews for Tobacco World of Virginia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at front desk helped me throughout the process. It was quick and easy. Thank you.
Malik AZero help unless I paid more and would have to wait. Attendant involved in Tabasco shop so little time for me. Told me there was only one trailer out there and I found it myself. No assistance in pulling out of a very tight space. She was very polite. But trailer was dirty on the inside and a metal grate was left inside that I had to remove.
Raymond FEverything is 100%Goodluck.
KHAWAJA JThere was no problem with the vehicle itself. While the employee there was friendly, he was evidently new there and did not have any information about our rental - even though we had ordered the rental days in advance. He did not know where the keys were once we finally got checked in with someone else over the phone. The whole process, which should have just taken 5 minutes, took almost 45 minutes. We were late to a planned event due to our late start.
Teri HEasy to check in and return the vehicle. Quickest rental experience I've had so far
YOLANDA SThey overcharged and did not solve the issue.
Kelsey SExceptional service
Robert BI did not receive the appliance dolly or the moving pads I ordered. I picked up the truck at 8am and the location opened at 9am. I returned at 9:15am to talk to someone to pick up the items and the location was closed and no one was there. It was only me and my husband moving our home so we did not have time to wait around. We even checked the back of the other truck on site to see if maybe they were put in the wrong truck, we had no luck. When I went to return the truck I put that I DID NOT agree with the charges as I did not get the $20 worth of items I ordered, and they were still charged. I WILL be reaching out for a refund. I would not recommend this location as it was very inconvenient not to receive the items I ordered and for the location to say they open ay 9am and then no one is there.
Meghan wEverything was nice, had a glitch in my app to return the truck. Was charged for the fuel which I filled earlier. Everything else is fine, owner is friendly.
Nihad ZPerfect transaction
Anourack P