Customer Reviews for Todds Trans & Auto Repair & Self Storage
(U-Haul Neighborhood Dealer)

145 reviews

2507 4th St   Fulton, IL 61252

(815) 589-2355

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(815) 589-2355

2507 4th St
Fulton, IL 61252

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jerry C. 
Rating:
3.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Kristian S. 
Rating:
3.0

Customer did not leave a comment.

Nick Y. 
Rating:
3.0

Come on - this guy doesn't have room for more than a couple trucks, why did you send me here for return?

Nick Y. 
Rating:
1.0

Todd completed paperwork on the phone. The business was closed and no one was there when I arrived at my pick up time. Todd had an appt at my pick up time. It was either take care of it on the phone or not get the trailer. That's a terrible way to do business.

LaDonna B. 
Rating:
1.0

The truck did not have any of the extra items that I ordered and paid for on the truck. There was also a trailer behind the truck and we had to move it by hand in order to back the truck out of the lot. This is a horrible location to pick up a U-haul. I would never use it again.

Tracy H. 
Rating:
1.0

Todd's transmission had all four of his trucks blocked in front and back and left on vacation. I called uhaul twice. Got transfered 5 times and hung up on once trying to get this issue resolved. This was a very poor experience from uhaul.

Mitchell N. 
Rating:
3.0

The system was very slow. Not the operators fault but need better systems.

Adam K. 
Rating:
4.0

Customer did not leave a comment.

Brandy W. 
Rating:
3.0

Have equipment ready for pick up.

Dennis S. 
Rating:
4.0

Have both peices of equipment at same location

Randy J. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

I like this place but I only had my auto hauler for a single day before turning it in on the Saturday, labor day weekend of 2021. I called and let them know that I could not turn in the auto hauler via voicemail and asked them to call me the day after labor day when they were busy. Instead of helping me out I was charged for having the auto hauler for an extra day when I turned it in 2 days early. I have photos with gps location and time stamped when I turned it in. This location also has video cameras to verify I turned it in on that saturday.

Paul O. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

FLOYD C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
3.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

It was a great rental experience

F S. 
Rating:
3.0

Customer did not leave a comment.

ANDREW T. 
Rating:
3.0

Location was closed and drop-off was simple.

JAMES W. 
Rating:
2.0

The truck was covered in snow and ice. A plow had cleared the lot behind it and had blocked the truck in from behind. We had to clean the truck ourself and dig it out with a shovel. It was a pain and delayed our move by over an hour. Luckily we had a shovel in our vehicle. We tried 3 different phone numbers for this location and got either answering machines or wrong number notifications. The truck itself was fine, once we got it out.

Marvin M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

They were closed for the weekend. we left the equipment Sat and checked with them Monday to make sure all was OK.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

BENEDICT S. 
Rating:
3.0

Not happy had requested Sterling,il and got moved to this location 35 mins away

Mary R. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
1.0

Place should not be renting uhuals. My uhual was blocked in waited 20 min for someone to finally move the blocking vehicle. Went back 2 days later to rent another uhual and the place was closed and the truck was blocked in. Complete joke. I urge uhual to not let that place rent Uhuals. What's the point when the trucks are blocked in and no1 around to help.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

Arthur S. 
Rating:
3.0

Business was closed upon return.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Very friendly and helpful customer service!

jackie A. 
Rating:
1.0

No place to park complained about having to take the time to check me in ... took away from “busy transmission” business. Very unprofessional!

Tim D. 
Rating:
2.0

Layout of trailers and trucks was not conducive to efficient pickup by customers.

Dana H. 
Rating:
4.0

Customer did not leave a comment.

Joseph Z. 
Rating:
3.0

No mention of the extra costs was made when we rented the truck. A $19.95 per day charge became a $39.00 charge with all the added costs. Rentals are not the main income at this location, but the owner could take a little more time to explain what the charges are going to be. It basically doubled our cost for the 4 hour rental.

Randell B. 
Rating:
5.0

Good guys at this place in Fulton. They'll do you right!

Mike M. 
Rating:
2.0

Customer did not leave a comment.

Bruce R. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Very quick and easy to rent and pick up the vehicle.

DIANN G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Customer did not leave a comment.

james S. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

ED W. 
Rating:
1.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
2.0

They could have been more helpful, I hooked up the trailer and had to have my granddaughter help check the lights. The guy was in a hurry to go somewhere.

Kent S. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

Location left me to hook up equipment all on my own!!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
4.0

Customer did not leave a comment.

Ralph B. 
Rating:
3.0

We just dropped off the truck and put the keys in the drop box. We did not interact with any staff.

LEAH W. 
Rating:
3.0

Customer did not leave a comment.

Donald. K. 
Rating:
3.0

Put a jack on that trailer. Three of us could not get that hitch off the ball. A nasty experience. At home I had to use a floor jack to get that D++n thing off. Not could for the elderly.

Greg R. 
Rating:
3.0

First and foremost I was completely let down that U-Haul does not offer a military discount. I requested a trailer two weeks in advance to be picked up in Bettendorf, IA at a location that opened at 0700. I received notification the day before that I had to pick up the trailer in Fulton, IA. Which was 39 miles in the opposite direction and the company in Fulton didn't open until 0900. This is extremely frustrating and interfered and caused me to change my plans. There was no compensation offered or given which is completely not customer orientated. I guess it doesn't matter as U-Haul has the rental trailer market covered. Unfortunately for me I will end up using U-Haul in again in the future for my next military move. On a positive note - the trailer seemed to be brand new and towed very well. Sincerely, Brian Wisneski Brian.wisneski@gmail.com

Brian W. 
Rating:
5.0

Always a pleasure to do business with.

Randal B. 
Rating:
3.0

Nice truck, everything was excellent.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

KRISTEN G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
3.0

The problem I had was I returned on May 30th and they charged me for returning on the 31st. I didn't stick around for the bill because of computer problems. I guess when you return on a holiday they charge you when they come back to work.

Gary B. 
Rating:
4.0

Todd did an excellent job on pickup of the truck.

tony O. 
Rating:
1.0

Worst uhaul location ever. Put gas back where it was and cleaned out vehicle got charged $60 for not putting gas in which we did and not cleaning out vehicle when we did. Not very good customer service skills at all want to get attitudes and snotty with customers rather than trying to resolve issues will never use this specific uhaul location again

Steven S. 
Rating:
2.0

Not very friendly. There was crumbs all over and some garbage.

Sheila M. 
Rating:
3.0

No problems

john L. 
Rating:
3.0

Customer did not leave a comment.

randy T. 
Rating:
2.0

Such a headache!! Treated my husband and I pretty poorly. I don't know if I would ever rent a uhaul again or go with another company. Had to call and extend my rental and had a rude customer service representative too. Horrible, horrible experience.

BRITTANY J. 
Rating:
3.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
4.0

Provide drop off paperwork to put in drop-box for after hours to prevent having to return to drop off location to close order.

RANDY B. 
Rating:
4.0

Have more trucks available,

Gary N. 
Rating:
3.0

Customer did not leave a comment.

MELISSA H. 
Rating:
4.0

Customer did not leave a comment.

LISA S. 
Rating:
1.0

Customer did not leave a comment.

SUZAN A. 
Rating:
3.0

nobody was at this location so I didnt interact with anyone but they had a key drop and that was all we needed.

KELLY E B. 
Rating:
5.0

He was great. He even backed it up for me.Yahoo Great guy

RUTH B. 
Rating:
1.0

This was the worst customer experience I have ever had. I have rented from U-Haul many times and he was so rude and even though my reservation was scheduled for Saturday at 9:30am pick-up he called me on Friday and said if I don't pick it up Friday before 530pm that I may not have a U-Haul because it is not worth his time as he only makes $10 off this.

CATHY L S. 
Rating:
5.0

Customer did not leave a comment.

JON F. 
Rating:
3.0

Customer did not leave a comment.

Francisco R. 
Rating:
1.0

What is the purpous of making a reservation, receiving a confirmation of what was ordered, and then nothing was honored or happened as promised/reserved. It is very unlikely I will use Uhaul or refer Uhaul to anyone.

ANNETTE C. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

TERRI V. 
Rating:
1.0

Couldn't get in contact with drop off location. Called several times. Left message. No callback. No place to park 26' truck or trailer. Went back and talked to them on Monday after Saturday drop off.

RANDAL B. 
Rating:
2.0

I dropped off the truck after hours and there was nowhere to leave the truck. I couldn't get to their parking lot in a car, let alone in a 26' truck. I was unclear if the properties located next to their building were theirs or not. I didn't want to get them in trouble if it wasn't theirs. I ended up just parking it next door and hoping for the best.

ARLANDA B. 
Rating:
3.0

Customer did not leave a comment.

JIM D. 
Rating:
3.0

The interior of the trailer was filthy. Floor, sidewalls and even the ceiling was covered with mud and dirt. Had to hand wash the interior before I could use the trailer.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
No reviews have been submitted for this location.

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