The owner of the business waited for us to arrive and ensured we had everything we needed. He reviewed the truck with us and pointed out things we needed to know to make our travels better. I recommend them highly. Customer service is A+++.
Jennifer Fager
Customer Reviews for Tom Murrays Hwy Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Suppose to pick up In Mankato mn . Called day before no truck. Would not bring one from Montgomery- go to site couldnt get in truck with instructions.. had to call home office.. very rude woman!! Took an hour to get into truck .. worst experience ever!! Should turn into BBB!
GEORGE BROBERGvery good experience.
MARK DORNPretty easy smooth convenient rented to me even when they were already scheduled closed
DARREL SCHULTZTom was kind, friendly, and helpful
Crystal Kukackarente la trila yobvivi aqui en chicago y iva para minnesota y me dijo el empleado que tenia que regresarla en cierta tienda de ciudad pero que si habia una mas sercana a mi ubicasion fuera a regresarla al lugar mas sercano, y resulta que tube que pagar costos extras por dejarla en otro lugar cuando el empleado nunca me dijo eso.. esto es un fraude👎👎
Uriel CanoTom was very helpful making sure I could safely pull the trailer I was renting from him.
Chris DresenGood friendly people...
rosa romaroGood communication easy to deal with
Randy RiceNothing, experience with picking up and dropping off truck at this location was flawless and customer service is amazing.
Jacob SchleisTom and Laurie are extremely nice and very helpful. He was technically closed at time of pickup but he made sure to be there to help me out.
Elizabeth BlomgrenService was perfect..
SHANE KRAFTNot a thing,very friendly and positive place to go. I would definitely return!
CINDY MEYERTruck was ready to go ice off windows they had already removed ice from back door area warmed up,easy to get in and out,great service
OWEN SULLIVANNothing we had the best service ever above and beyond thanks so much
BRAD DALENTom was very helpful, lot has plenty of room to maneuver.
michael portnerNothing against them, because they're in the middle of nowhere, 22 miles from my end point, and I had to pay for an extra 2 gallons of gas to get there simply because of your inventory issues in my destination city. I also had to ask for extra miles to get there as dropping it off would have put me over.
Steve picrayFast friendly easy,explained how to use dolly,suggestions,and a link to website if needed ,good experience
CODY MUIRHEADGreat experience wonderful to work with at Montgomery location,good attitude,helpful,other place was so so
Kenneth VillwockHave an earlier confirmation date
mohammad ranginwalaGreat service and convenient one again
TERRY BARRINGTONTom goes above and beyond to accommodate his customers. I HIGHLY recommend him!
Jeff WinshipNo improvement great customer service came in helped In their closed hours
TERRY BARRINGTONDrop off after hours.
Melissa KingGreat service accommodating no improvements needed !
DARRELL HAIGLERnothing
Gene MosesEasy to use
Jacob Hindermannseemed like the U-Haul business was an afterthought, guy had better things to do.
john schweitzerThese people are friendly and easy to deal with they do not have a lot of equipment at this time maybe get them more equipment
Sean PasseThanks for all the help today! Appreciated your kindness and getting me all checked in!
Krystal HammettNothing everything went smoothly
TERRY BARRINGTONVery nice people friendly,available even when they were closed willing to meet and rent to me !! Thank you!!
JOHN LECKENBYCannot hook trailer to a Ford Explorer???? That is stupid!!!!
MYLES SIMONThe location was kind of confusing. I didn't see a U-Haul sign. Tom was very helpful in the process of getting the trailer hooked up and the return process.
Kathryn PoirierToo far out of the way for pickup. I was based in Savage, Mn and had to drive 30+ miles to pick up.
David DomenichettiTom was great to deal with and very accommodating!! Highly recommend!!
Shari KittlesonEasy to figure out online! The owner of the location was super nice and helpful!
Anna TheilerThis was my second Uhaul rental in a month. This was better than the first. The process to rent a truck is straight forward and easy. However quality of the trucks varies greatly. The suspension in this one was better than the first, but it was still pretty worn out.
Steve CogginsAwesome doing business with Tom!
DARYL THIETJETom was very helpful and excellent customer care helped me timely. Thanks Mercy
MERCY NAIRVery friendly and helpful during the entire process!
william michlerVery easy to drop off.
MICHELLE ERWIN-CAPONITom was very helpful and provided excellent customer service from booking the reservation to the returning of the rental.
Cory FradenburghBetter U-Haul signage. If not for the trailer onsite I would not have known that I was at right location.
John FederiukTom was great to work with. He is very knowledgeable about the equipment, safety oriented, and great customer service. I would highly recommend going here for UHaul rental needs.
Aenonoe VeederTom gets an A+++ in my book!!!
JASON KNISHTom does a great job always concerned with safety very informative
John GlynnVery accommodating,easy to work with,great experience
MISSY EISERTGreat service the owner was very knowledgeable about service and familiar with product very detailed on product use and safety protocol Thanks
John GlynnJunk yard that rents uhauls no directions or idea where to park the rental or drop off had to drive around their lot to find the office and drop box.
MAXWELL MEEKS