Customer Reviews for Toms Tire And Service Center
(U-Haul Neighborhood Dealer)

218 reviews

200 N Waco St   Hillsboro, TX 76645

(254) 221-4718

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(254) 221-4718

200 N Waco St
Hillsboro, TX 76645

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOYCE F 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

My experience was just awesome! Tom’s Tire in Hillsboro are the best, most professional and hospitable to their customers. You feel like you’re important to them. I highly recommend

PATRICIA E 
Rating:
5.0

Ron was fantastic to work with!

DAYNA O 
Rating:
4.0

Customer did not leave a comment.

Timothy T 
Rating:
4.0

Drop off easy enough, though all my documents were online so placing a copy of the contract in the drop box impossible. Had to go home, print and return. Need to make it easier. No dealer signs, just had to figure it out.

SCOTT G 
Rating:
3.0

The lighting in the parking lot is not too great for 24-hr drop offs.

ASHLEY R 
Rating:
5.0

Customer did not leave a comment.

Kari P 
Rating:
5.0

Free meal at R-K Cafe🤠👍🏼

DOUGLAS C 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Customer did not leave a comment.

Arthur B 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Quit charging so much for a temporary hold on small amounts. Really 83.80 as a hold amount for what was am 8.80 charge for going over mileage...really that's worse than what banks do for paying at the pump when they issue a hold for gas

PAUL B 
Rating:
5.0

Everything was perfect!

STEPHEN S 
Rating:
4.0

Customer did not leave a comment.

Arthur S 
Rating:
5.0

They made it easy for us to drop off the vehicle and were friendly. Thank you!

KIMBERLY G 
Rating:
5.0

It had a tire low on air they took care of it quickly and got me on the road

James S 
Rating:
5.0

Prompt and courteous.

Terry N 
Rating:
5.0

Again using the app to drop off since I was dropping off after hours kept kicking me back to the beginning of the process three times so i gave up.

Mike P 
Rating:
5.0

Customer did not leave a comment.

Stephanie L 
Rating:
5.0

Customer did not leave a comment.

BERNARD M 
Rating:
5.0

Customer did not leave a comment.

Danielle J 
Rating:
5.0

Customer did not leave a comment.

Kamryn B 
Rating:
5.0

Customer did not leave a comment.

Kory L 
Rating:
5.0

It was super convenient for me. I walked down there from work to pick up my U-Haul and then I went back to work. They work so nice! They even gave me a broom upon request upon return so o could make sure I got it cleaned out upon return. Thank you to Ronnie at Tom’s Tire and Service in Hillsboro Texas!!! 🫶🏼

LISA W 
Rating:
3.0

We returned the truck after hours and left the key in the Dropbox so saw no personnel there.

Linda G 
Rating:
2.0

I had to change location to pick up my U-Haul 3 times. The vehicle has an exhaust leak and was loud sounding like it was going to fall apart. The back was dirty. They did not have the size I requested and it appears I was charged for the 20' not the 15' like I had to settle for. The online chat person installed to did not know I was able to drop the truck off at a different location for a fee and wanted to argue with me over it. I also returned the truck a day earlier than anticipated and could not get an answer if my rate would be changed to only the days I used it.

Charles J 
Rating:
4.0

Reserved truck month in advance but called a few days early to find out that they didn’t have a truck for me. Transferred to Sheri in Dallas and she was amazing! She found me a truck an hour a way and gave me more mileage and some money off for my troubles.

Aaron M 
Rating:
4.0

Ronny was very nice to deal with.

eddie h 
Rating:
4.0

Customer did not leave a comment.

Christopher Q 
Rating:
4.0

Customer did not leave a comment.

Christopher Q 
Rating:
5.0

All good at the location i used, A+

Gregory S 
Rating:
5.0

Family run site! Fast friendly and extremely hospitable..

Stuart F 
Rating:
1.0

Rep was rude and snatched keys from me when returning and slammed the door in my uncles face. Last time I use this location or U-Haul

Valincia B 
Rating:
5.0

Customer did not leave a comment.

Abigail B 
Rating:
3.0

Customer did not leave a comment.

Eben H 
Rating:
5.0

We had to return the truck after hours due to the delays in the morning picking up our truck, but it wasn’t a problem using the drop box.

Linda G 
Rating:
4.0

Fast no hassles and got done the tasks in great time. I really was impressed at how quickly the paperwork was done..

Kenneth D 
Rating:
5.0

Customer did not leave a comment.

Harry G 
Rating:
3.0

Fix parking lot

Shana O 
Rating:
5.0

Tom's Tire is TERRIFIC! They are so good with maintenance! They ALWAYS have my equipment in perfect shape & ready to go ahead of schedule! There are none better than Ron of Tom's Tire!! Calm and organized!

DAVID H 
Rating:
5.0

The experience was was fast and Curtis.

carol g 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Very friendly staff and helpful with questions that i had

Christopher d 
Rating:
5.0

Excellent service at this location, will definitely rent from them again should the need arise.

GERALD F 
Rating:
4.0

Customer did not leave a comment.

William C 
Rating:
5.0

Ron was super nice abd explained everything to me I definitely will use them again

darla f 
Rating:
5.0

Exceptional knowledge and service

Anthony E 
Rating:
5.0

Reduce weekend mileage rate.

KENNETH S 
Rating:
5.0

Very professional and nice people.

GREG G 
Rating:
4.0

The unit that I rented, the a/c was not working properly. May check to see if everything works properly.

Chris P 
Rating:
5.0

Customer service a little snippy. Just asking a question seemed to bother them.

Carrie B 
Rating:
5.0

Very polite and professional customer service

Timothy S 
Rating:
5.0

Greeted me immediately when I pulled in. Check in was quick. Shared names of local tradesmen I needed for our new home. We will use their other auto care services in the future.

JAMES D 
Rating:
5.0

Customer did not leave a comment.

Mike K 
Rating:
3.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Very helpful staff and great location

LORRAINE F 
Rating:
5.0

Customer did not leave a comment.

Rick S 
Rating:
4.0

Customer did not leave a comment.

Dana T 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H 
Rating:
4.0

Thank you for your service

Michael G 
Rating:
5.0

Tom's tire is the best. Everyone is always friendly and extremely helpful

Heather M 
Rating:
5.0

Good

Pedro Z 
Rating:
5.0

Customer did not leave a comment.

Billy B 
Rating:
5.0

Customer did not leave a comment.

WAYNE W 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
4.0

Customer did not leave a comment.

Toby V 
Rating:
5.0

Customer did not leave a comment.

AUGUST T 
Rating:
4.0

easy turn in and helpful personnel

Stacey D 
Rating:
3.0

Customer did not leave a comment.

Victoria M 
Rating:
3.0

Not charge people for days the truck wasn't used

Felicia B 
Rating:
5.0

Customer did not leave a comment.

leonard r 
Rating:
5.0

Customer did not leave a comment.

CANDICE H 
Rating:
5.0

Customer did not leave a comment.

Bianca G 
Rating:
5.0

Customer did not leave a comment.

armando c 
Rating:
5.0

Customer did not leave a comment.

Sara K 
Rating:
5.0

Customer did not leave a comment.

Alessa M 
Rating:
5.0

This was second location I picked and it was great. Originally they assigned a location over an hour away and after working with the U-Haul agent on the phone we found this one that was on the way to where I was going instead of driving 2.5 hours to go get the U-Haul.

Cindy W 
Rating:
5.0

Customer did not leave a comment.

Eva B 
Rating:
5.0

Customer did not leave a comment.

kathie W 
Rating:
5.0

Super friendly and helpful

Marilyn b 
Rating:
5.0

Customer did not leave a comment.

Don P 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Customer did not leave a comment.

Clement J 
Rating:
5.0

Customer did not leave a comment.

Doyle H 
Rating:
5.0

Customer did not leave a comment.

Doyle H 
Rating:
5.0

Customer did not leave a comment.

Derlis G 
Rating:
5.0

Customer did not leave a comment.

Rick L 
Rating:
5.0

Customer did not leave a comment.

Cory B 
Rating:
3.0

Customer did not leave a comment.

Paul p 
Rating:
3.0

Truck was filthy, saturated in cigarette smoke, practically empty of fuel and had a few damage spots not marked.

Crystal F 
Rating:
5.0

Customer did not leave a comment.

Cory B 
Rating:
4.0

Customer did not leave a comment.

sherry r 
Rating:
4.0

Customer did not leave a comment.

Rick C 
Rating:
5.0

Customer did not leave a comment.

Marks L 
Rating:
5.0

Customer did not leave a comment.

Leslie R 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

They were great! Dropped 3 uhauls off here this year.

Angela M 
Rating:
5.0

Customer did not leave a comment.

LISA L 
No reviews have been submitted for this location.

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