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JOYCE F
Customer Reviews for Toms Tire And Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was just awesome! Tom’s Tire in Hillsboro are the best, most professional and hospitable to their customers. You feel like you’re important to them. I highly recommend
PATRICIA ERon was fantastic to work with!
DAYNA ODrop off easy enough, though all my documents were online so placing a copy of the contract in the drop box impossible. Had to go home, print and return. Need to make it easier. No dealer signs, just had to figure it out.
SCOTT GThe lighting in the parking lot is not too great for 24-hr drop offs.
ASHLEY RFree meal at R-K Cafe🤠👍🏼
DOUGLAS CQuit charging so much for a temporary hold on small amounts. Really 83.80 as a hold amount for what was am 8.80 charge for going over mileage...really that's worse than what banks do for paying at the pump when they issue a hold for gas
PAUL BEverything was perfect!
STEPHEN SThey made it easy for us to drop off the vehicle and were friendly. Thank you!
KIMBERLY GIt had a tire low on air they took care of it quickly and got me on the road
James SPrompt and courteous.
Terry NAgain using the app to drop off since I was dropping off after hours kept kicking me back to the beginning of the process three times so i gave up.
Mike PIt was super convenient for me. I walked down there from work to pick up my U-Haul and then I went back to work. They work so nice! They even gave me a broom upon request upon return so o could make sure I got it cleaned out upon return. Thank you to Ronnie at Tom’s Tire and Service in Hillsboro Texas!!! 🫶🏼
LISA WWe returned the truck after hours and left the key in the Dropbox so saw no personnel there.
Linda GI had to change location to pick up my U-Haul 3 times. The vehicle has an exhaust leak and was loud sounding like it was going to fall apart. The back was dirty. They did not have the size I requested and it appears I was charged for the 20' not the 15' like I had to settle for. The online chat person installed to did not know I was able to drop the truck off at a different location for a fee and wanted to argue with me over it. I also returned the truck a day earlier than anticipated and could not get an answer if my rate would be changed to only the days I used it.
Charles JReserved truck month in advance but called a few days early to find out that they didn’t have a truck for me. Transferred to Sheri in Dallas and she was amazing! She found me a truck an hour a way and gave me more mileage and some money off for my troubles.
Aaron MRonny was very nice to deal with.
eddie hAll good at the location i used, A+
Gregory SFamily run site! Fast friendly and extremely hospitable..
Stuart FRep was rude and snatched keys from me when returning and slammed the door in my uncles face. Last time I use this location or U-Haul
Valincia BWe had to return the truck after hours due to the delays in the morning picking up our truck, but it wasn’t a problem using the drop box.
Linda GFast no hassles and got done the tasks in great time. I really was impressed at how quickly the paperwork was done..
Kenneth DFix parking lot
Shana OTom's Tire is TERRIFIC! They are so good with maintenance! They ALWAYS have my equipment in perfect shape & ready to go ahead of schedule! There are none better than Ron of Tom's Tire!! Calm and organized!
DAVID HThe experience was was fast and Curtis.
carol gVery friendly staff and helpful with questions that i had
Christopher dExcellent service at this location, will definitely rent from them again should the need arise.
GERALD FRon was super nice abd explained everything to me I definitely will use them again
darla fExceptional knowledge and service
Anthony EReduce weekend mileage rate.
KENNETH SVery professional and nice people.
GREG GThe unit that I rented, the a/c was not working properly. May check to see if everything works properly.
Chris PCustomer service a little snippy. Just asking a question seemed to bother them.
Carrie BVery polite and professional customer service
Timothy SGreeted me immediately when I pulled in. Check in was quick. Shared names of local tradesmen I needed for our new home. We will use their other auto care services in the future.
JAMES DVery helpful staff and great location
LORRAINE FThank you for your service
Michael GTom's tire is the best. Everyone is always friendly and extremely helpful
Heather MGood
Pedro Zeasy turn in and helpful personnel
Stacey DNot charge people for days the truck wasn't used
Felicia BThis was second location I picked and it was great. Originally they assigned a location over an hour away and after working with the U-Haul agent on the phone we found this one that was on the way to where I was going instead of driving 2.5 hours to go get the U-Haul.
Cindy WSuper friendly and helpful
Marilyn bTruck was filthy, saturated in cigarette smoke, practically empty of fuel and had a few damage spots not marked.
Crystal FThey were great! Dropped 3 uhauls off here this year.
Angela M