Everything was great except the cleanliness of the trailer. It was extremely dirty. Other than that, I have no complaints. I would use the location again if needed.
JONATHON WILLIAMS
Customer Reviews for Tonys Standard Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely happy with my U-Haul rental experience at this location. The owner made was very friendly and made the check-in and check-out process quick and easy. I would definitely return for future rentals.
Wayne EngebretsonOnce again. Great service! 5 stars all the way. Let's face it, no one likes moving. It's stressful. Nerve racking. And also exciting. I rented a 26' truck along with a vehicle transport trailer. Thank you U-Haul for the excellent equipment. I arrived safe and sound without incident! U-haul is the best!
Robert PaszkietStaff was exception! Easy to work with and clear knowledge of their business. Will definitely work with Tony’s in the future and recommend anytime possible.
Thomas CookVery friendly and helpful staff.
Angela ThomasThey are nice guys get you in and out no issues
Treashure WadeI was charged double than what I was quoted and when I called I was lied to then I was charged another $5 for calling
Wynnter MartinExtremely friendly and helpful. I will definitely use them again.
David KurlinkusNot use the depot on Dearborn Ave any more. Its hard to find and location is bad. The place I used was friendly and very helpful to my needs. Will go to them in the future and not fool around with others. Frank
Frank NormingtonGREAT CUSTOMER SERVICE!!!! Fast & friendly!!!! Will definitely use this service again!!!! THANK YOU!!!!!!!!
Mark HurdThank you!
Theresa SlickVery friendly and efficient
Robert FierroLove renting from here. They are always helpful and everything goes smoothly and as expected.
RONALD BREAUXThe people working there were the best I’ve ever dealt with. They were courteous, informed, and fair. They made the process seamless and easy. I would highly recommend them.
Michael GoldbergEasy, clean, friendly and professional staff. Great experience.
Jan OhlanderThey were super friendly and helpful.
Kimberly GareyIf you’re going to “force” customers to go the online route your system should be more reliable. The reason I rated Tony’s so highly is that the only reason I was able to drive a U-Haul vehicle away that day was their initiative. The system was down but they got me out!
David CunninghamPerfect as usual
David KnauerThe inside and outstanding van was dirty and smelly
Lazaro PerezVery personable owner took care of me. Explained everything to me and answered all my questions. Couldn't have been a better encounter!
james kealyWas able to get the van mainly checking in with the app. The person who gave me the key was very friendly and helpful. Really easy, great experience.
Ronald BreauxProfessional and efficient service!
Ron AxonThe process on the phone was a little frustrating but Tony’s came through and went and picked up a trailer at another location for us so we would not have to drive all over!!!
Lonnie MastersThe associate at Jolly and Cedar Lansing Michigan should be fired. That idiot offered no apology or explanation as to why my trailer was unavailable as promised by uhaul. Not good!
richard zubrickWas happy with the rental & service
Ron PalmBed service
Luis ArmentaI can not view my email receipt. Times me out. Site will not come up
Kathleen GibbLantosThe mobile checkin was fantastic and easy!
Amanda EllisKeep doing what you're doing and very nice people to work with!!!
Deborah MorrisKind and courteous. Innovative with check in process and plenty of inventory. This location definitely represents UHaul very well.
Cynthia CooperFirst time using the phone app was a bit cumbersome but after a few minutes all went well.
Ann SalbergAppreciated that the owner answered the phone at 6:00 pm on a Sunday night.
Amy VanDeurenThe guys at tonys standard service went above and beyond to help me get the right equipment.
Andy WindsorThis is not the location I chose and requested to pick the truck up at, but is where we had to go to get it. Very frustrating. I requested a specific location and for someone to be present at the time of pick up and got neither.
Ernest MathisOffer free uhaul trucks
Bradley PerryTony and his staff were friendly, informative, and very professional. Highly recommended.
Edith AckermanTony's went out of their way to successfully accommodate a last minute request from me - everything was great - they did a Magnificent Job!! Thanks!!
Laurie LoganNothing every thing good
Steve HatfieldNeeds a larger parking area.
Landon Billings-DiehlNo hassle drop off. A guy came out with an iPad of sorts, asked for our name. After confirming who we were he unhooked the trailer and said thank you, have a nice day. Very friendly and we even had a small conversation about vacations.
REINHARD BROYEasy to find a parking space and return rental after hours. Worked very well.
GREG LEDENI rented a 10 foot van. I'm 6'1 and there is no room to adjust the seat. I only drove 6 miles round trip but I'm sure I wouldn't want to drive any farther sitting on the steering wheel.
Steven MageeNo issues
Linda Dejaynes LewisIt was a little Inconvenient as I had to drive from Janesville Wisconsin to pick it up
Julie Lund