I've rented many over the years this was the first time I was asked if I wanted them to hook trailer up for a additional charge that was odd. They didn't check the safety of the trailer or my vehicle which they always have in the past. Maybe this is new policy I don't know.Pierce M.
Customer Reviews for Tonys Tire Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Johnathon was really helpful and provided excellent customer service.Brian W.
Customer did not leave a comment.mirza A.
Customer did not leave a comment.Marlene W.
I was misquoted and charged 200.00 more and was promised to be reimbursed and have yet to hear from Tony again.Amanda D.
Customer did not leave a comment.jerry R.
Customer did not leave a comment.Kathleen D.
Great job during trying times!Skylar J.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.CLINTON V.
The dollies I ordered we're not included inside the truck. I had to call u-haul support and place a 2nd reservation to get the dolly equipment at a different location. When I arrived at that location they did not have a record of my order. When I went on my dashboard to begin the pickup process for my dollies, there was a system error that prevented me from completing the pickup process online. The person at the 2nd location understood my situation and left me borrow the dollies without a record of my order in their system. The whole thing felt shady and very buggy.Wesley M.
Customer did not leave a comment.Jonathan B.
We reserved a utility dolly and no dolly was in the truck. The facility was not open so we couldn't tell them to go get us a dolly. Our move would have been so much easier with a dolly.Gregory S.
Customer did not leave a comment.Joshua O.
The manager was very kind an very helpful would use that place again.DARRELL F.
He was very friendlyGeorge A.
Great experienceDana P.
Dropped off my trailer early Sunday morning 5 hrs before the due back time. Not open for business at all on SundaysChristopher B.
Customer did not leave a comment.Frank P.
Made a reservation online 1 week in advanced.... the guy at the pick up location called me and confirmed that he had everything and It would be ready to get picked up on Friday at 4:00... Upon arrival the trailer was there however the dolly and moving blankets he had given to someone else... AFTER I made my reservation. I then had to drive all the way across town to get the other supplies... What good does a reservation do you?Nate S.
Customer did not leave a comment.Charles S.
Drop off was after hours. We had a 6x12 trailer. Difficult to get unhitched by yourself. It would be helpful if U-Haul came up with some type of jack system to help lift the trailer off the ball. Trailer performed well on the trip.THOMAS C.
Gary does a great job of customer service at this location!Jim B.
Customer did not leave a comment.cindy D.
The drop off place was an excellent location. I dropped the truck off after hours.Linda M.
Was given a truck w/a water leak, they had repaired with "tape". The rental manager hide this fact in the paperwork, that said "I accepted the truck as is". If I had been shown this paperwork, I would of NEVER accepted this truck. The king mattress set (value of $1000) was damaged, when unexpected rain came during the move. Filed a water damage claim w/ "insurance" they sale & they denied the claim w/excuses. What is really sad this rental manager, had his iPad up & open the the bible scriptures. Guess he skipped over the part about don't lie & to treat other right...Will spread the word, NEVER do business with Tonys Tires Uhaul Rentalsangela D.
The online registration and call center was a disaster. 40min in the line talking to 5 different people, 4 times kicked out of the line.MATTHIAS S.
Customer did not leave a comment.Dustin N.
No complaintsJERRY L.
Customer did not leave a comment.Deann D.
Customer did not leave a comment.LOUIS D.
Customer did not leave a comment.John M.
The cabin of the truck needed cleaning and disinfecting. One or both of the passenger seats sounded as if it/they had loose bolts.RITA B.
Over 90 minutes to check out truck and trailer after reserving and confirming on line. Couldn't possibly have taken longer if I had just walked in and made reservation. Gentleman at location was nice but just not in much of a hurry. And I can't understand why uhaul sent me to "tony's tire" when I drove right past the towson ave uhaul store which had several of the trucks and trailers that I was renting.Kevin B.
Another enjoyable transactionGary P.
Customer did not leave a comment.vu D.
Customer did not leave a comment.GINA M.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.John C.
Customer did not leave a comment.James E.
Nothing everything greatdeborah R.
I would not even recommend U-Haul to a friend. I reserved online AND Checked in online, so that I could be out the door in a matter of minutes. I had my lunch hour to pick up something I had purchased less than a block from the UHaul location and take it to my house less than two miles away. When I arrived, he told me there was no reservation--nothing. I went out to my car to get my documentation. When I came back in, he told me they did have the reservation...just none of my information. He proceeds to take my address, credit card info, EVERYTHING. Then takes me up front to sign papers. Only the total is more than it was when I reserved it. I asked for detail on those charges, and the first thing I noticed was that he had some $28 insurance on there when I had only taken the $14 insurance. He tells me he will fix it and goes to the back. He comes back 5-10 minutes later, tells me he can't fix it, and that I should just sign it and he will fix it when I return it. By this time, it is 1:30, and no way I can take care of what is needed, so I declined to sign and just left. I called UHaul HQ on the phone and was disconnected once, then transferred from international to regional and back to international, then after I told them what the problem was, the agent would not speak, so I finally just hung up. Pretty sure that was the worst business experience of my life.Jerri Leigh T.
Customer did not leave a comment.Dennis M.
It is a tire shop that also handles rentals. The rental personnel weren't on site so no one on the tire side was willing to do anything other than accept the vehicle and the keys. it was very confusing.Rhonda B.
Dropped off after hoursJames M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.STEPHEN E.
Good service friendly staffBradley M.
Easy drop offDerrick C.
Customer did not leave a comment.chris R.
Customer did not leave a comment.Barry H.
Customer did not leave a comment.LAURA C.
I think you did a great jobErnest P.
Customer did not leave a comment.Gabby B.
Charged twice for gasKathy R.
Customer did not leave a comment.BEN K.
Customer did not leave a comment.MICHAEL I.
Customer did not leave a comment.marsha K.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.JONATHAN M.
Convenient location. Helpful staff. Rentals are not their primary business so parking and office weren't oriented to rental customer.SEAN S.
The original drop off wouldn't accept the trailer. He said he was moving and I had to take it to another Uhaul outlet. That put me an hour out from work trying to locate that place. Tonys Tire was very helpful and did an excellent job. H. PhillipsHARVEY P.
Customer did not leave a comment.PHILIP M.
well have rented from uhaul for years and awhile back worked for you i felt i was not giving a choice in what to rent. I wanted a 14 foot truck and lot was full of trucks was told after they heard us say we needed it badly on tht day that they had none to rent because what was there was in town only so i had to rent a 20 ft one which is more then i wanted to spend Will be interesting to see if any one reads thispedro G.
Customer did not leave a comment.david J.
Customer did not leave a comment.TROY M.
No need for filling out paperwork twice when reserved online.JONATHAN M.
Customer did not leave a comment.Mark D.
The cab and cargo areas had dried mud on the floors, cab had dirt/stuff in the door pockets, actually just plain dirty inside. I had to clean it before I would drive it any distance. Overall - Very Disappointed!!!GEORGE W.
Customer did not leave a comment.James M.
Customer did not leave a comment.KEITH L.
This was not the reserved location. We had to travel miles out of our way to pick up our truck making us 2 hours late for our loading time. This location was fine, but the original location should have been ready for us. We had reserved the truck a week in advance.ROBERT B.
Business was very clean and staff were very courteous and helpful.darrin H.
Customer did not leave a comment.Malvin H.
Execellent service even hooked my car up for me at no extra charge.BEVERLY C.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.SCOTT W.
Customer did not leave a comment.Jerry A.
Customer did not leave a comment.Windin D.
Customer did not leave a comment.LESLIE W.
The sales person was very courteous. We were very pleased with everything from pickup to dropoff. We will remember this location if we need service again.cynthia A.