Customer Reviews for Tool Time Rentals

Keep doing well what you do to take care of the customer at both ends of the move.

Extremely friendly service. Would highly recommend. Thank you for helping us during such an emotional move for our family.

Replace tires when needed. My rentals rear tires could have been in better condition . They would spin on a little bit of snow with no traction. Made move very difficult . And make sure trucks and vans have a full tank of gas . When u have to put gas in right away that's very Inconvenient.

Rented from this location many times. Always great service. Will be renting again soon. Keep up the good work!

The first time we were going to use a dolly, there was not one for optional use. But all went well :)

Excellent Service!

Gas tank was not totally on full on pickup but not enough to complain about. Otherwise the truck was fine.

The staff at Tool Time were very helpful and courteous.

Nothing, all good!

Inside windows needed a cleaning. Driving into a setting sun caused an annoying glare

Thanks for good service!

None

Nothing to improve. Keep up the great work. John Singleton

Very friendly, helpful.

Good people - very helpful and kind; poor location.

Good person; bad location.

Keep doing a great job.

Keep up the excellent service

The truck felt safe and reliable and drove well and the box was clean. However the cab could have use a good cleaning, especially the cup holders which appeared to have had coffee and soft drinks spilled and never cleaned. The exhaust system had leaked or maybe a muffler was failing so it was really noisy in the truck can. Not a problem for short around town trip but pretty loud for a longer trip on the interstate. Tool time was a good rental agent, friendly and easy to work with.

Requested vehicle with cruise control. Did not receive same.

Truck was a little beat up but only on the outside box. Nice to work with

Very easy pickup and drop off. Staff very friendly!

I made an online reservation for a 26 foot truck which I never got! I was forced to take a 20 foot truck at the last minute. No one from the company reached out to let me know that the truck I reserved was unavailable. Can't believe a company would even let me set a reservation for something they DID NOT HAVE!!!! If that wasn't bad enough, I picked the one way option online but was told I would have to bring the truck back to the original pickup location when I was done. So yup, that's right! I had to drive the truck 70 miles back to the original Pickup location. OF COURSE they charge per mile! So I ended up paying more than I would have paid because doing anything through their website apparently mean absolutely Nothing. This was the WORST EXPERIENCE I've ever had. I Will NEVER use UHAUL again, and will go out of my way to make sure my family and friends don't either. Don't waste you time and money. There are better options out there.

I ordered a 12 pads only got eight

Everything was great, but the "fences" ( they're actually straps between posts) are really not far enough away, only about 4' at best, & employees don't wear masks. It's mandated in businesses in Illinois. This alone would make me not go back there & I have rented from them about 6 times in the last 18 months.

The convenient after hours drop box was nice.

Drop off was great

Employees weren't helpful when I was having trouble with my truck pickup. Even after I pointed out the truck I was renting. He said that uhaul is like that. I go inside to get my keys and he had the nerve to say it would have been faster for me to just come inside for pickup. Yet he couldn't mention that when I was talking to him outside. The back of the truck itself was completely covered in white dog hair, of course I took pictures as proof. Inside of the cab had some crumbs and chip pieces on the floor. Using the uhaul app to do mobile pickup was a joke. My reservation said 8am and I get to the location for it to change to 9am forcing me to wait an extra hour when I had people waiting for me to arrive with the truck so they could help me move. All in all 1 out of 10.

Excellent service! Thanks!

Great team of that people worked there, very helpful, very accommodating.

Nothing I can ser.

Friendly, knowledgeable staff.

I had to wait 30 minutes to get “approved” when trying to get my uhaul. This was way too long of a wait time, and it wasn't adjusted to when my truck needed to be sent back. Disappointed by that, but everything else was nice.

Smooth experience

Not a thing! Customer service was great and the rates were reasonable.

Excellent service. Courteous, and efficient. Was in and out to rent the truck within a few minutes.

Was everything perfect for us Thank you

Could have been cleaner. Windshield was very dirty, covered with many insect hits. Washer/wiper can only do so much to get those off. Contract, kleenex and metal water bottle from April 24th rental still in passender-door storage.

The truck door was wide open and the dollies I rented were not in it.

I only rated this location as average because I had trouble locating it. If you had included some landmarks, it would have been much easier to find! I was kind of disappointed with the cleanliness of the truck itself. The windshield was covered in bug guts and the steering wheel had flecks of white ? all over it. The dash was very dusty. The seats were dirty. It definitely needed a good vacuuming out. The customer service inside the building was excellent though!

The truck I rented needs new wiper blades.

The staff is great

Everything was fine. Tool Time in DeKalb, IL head always been my go to for rentals!

The check-out and turn-in were very efficient.

I think they have everything in order quite well

The van was filthy; mud, grain/feed, dirt, straw, dog fur, etc. I had to cover the entire cargo area with old sheets so I wouldn't get my furniture soiled. The cab area had to be wiped down just to remove the mud, dirt, straw, and dog fur so we could drive with some basic cleanliness. The van had either never been cleaned and/or the user before me was hauling some form of agricultural product.

The steering wheel was nasty. For the most part, everything else was good.

Had to park the 26' truck in an “odd” spot as there wasn't many choices for a truck that size...

The folks at this u haul location were a pleasure to deal with.

Ash tray was full of cigarette butts. I am not a smoker and I thought the UHaul rental fleet was non smoking. If not, then at least the ash trays should be cleaned out for non smokers.

The employee that assisted me on both pickup and return was friendly, efficient and helped me with all of my questions.