Excellent customer service, helpful staff.
Effie D
Customer Reviews for Tool Time Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jacob and Jake at Tool Time Rental are always helpful, professional and courteous. They make renting a truck an easy, pleasant experience.
Gerard MPainless & fast service.
Mark SThe staff was helpful and friendly. I rented the same car dolly twice in a two-week period. They installed and removed the dolly from my truck each time to ensure it was mounted correctly. They even checked the brake and turn signal lights on the dolly before I left. Great service. I will return to Tool Time Rental again if needed.
jeff kAwesome team at Tool Time!
Ed BFriendly staff, quick service.
David SThe staff at two time is always friendly. They get you checked in and out very quick. They pay tens in the details that maybe other places don’t and I will never rent from anybody else but them again and they don’t overcharge the way that your webpage tried to.
KATHERINE GNothing needed, Excellent service overall.
Jeff RLove Tool Time. Appreciated their flexibility to allow us to pick up truck a day earlier. Would have liked a walk around on the vehicle to check over and see if there was damage. Trucks are very basic. Pick up was terrible.
KARYN PStaff was very friendly and knowledgeable. My entire process was very smooth. I wouldn't change anything and I will definitely rent from this location again.
Kristin MEasy & helpful! Would absolutely rent again!
Shauna GNothing
william mI think the truck I rented should be checked out because it shifted very hard in all 3 gears.
Joan DVery friendly
Patricia MThe van which was rented was not clean, and the oil needed to be changed. Every time the vehicle was started, the dashboard reminded to change oil. It always had to be reset in order to clear this reminder.
KENNETH KLocation need remod
KOUMAE SI was down to help my sister clean up my dad's estate. Tool time had the truck and tools I needed on short notice to get the job done. With excellent customer service. Thanks guys!
Joshua RProfessional, friendly, and helpful.
Julie CEveryone on staff at this rental shop was very kind and helpful!
Jonathan KLights didn't work
Matt EThe employees are awesome and a pleasure to work with.
Lori HGood experience, the trailer fit me needs perfectly.
KEITH SGreat customer service!
Jennifer PI’ve rented from U-Haul before at varying locations and my experience has never been as smooth as this one. Tool Time Rentals were fast and efficient with great customer service. I highly recommend them!
Jocelyn QThe gentleman working that day was very helpful and friendly. We will definitely utilize this store in the future. The truck was in excellent condition and easy to find in the lot.
Amy LThis is a excellent faculty to rent from. Great customer service.
TONYA PThe truck was very dirty inside.
Christopher WAlways takes care of us! We won't go to any other location! Top notch customer service here!!
gina bI've rented from this location in the past. They are extremely friendly and helpful!
Mark LEasy process. In and out in 5-10 minutes. Staff was friendly and professional. Thank you.
Ron MIssues with computer system and internet. It may have been out of their control.
BRET CThey did not have the equipment for me, they close early before anybody even gets off of work so nobody could help me. And then they said it wasn’t their fault.
Jeffrey LThey were fast and Freindly. Would recommend
Quintin lVery helpful
Rodney WThe guys here were great! Friendly and helpful. I’ve rented from this place in the past and they’ve never been any BUT helpful and nice customer service. Totally recommend!
MARK ZVery helpful!
Erica LThe roll up door on this trailer is difficult to open and close and should be serviced.
GLENN THe was very helpful and had great knowledge and insights of the uhaul experience, which in turn, made it so much smoother and easier to return the equipment. He was also very friendly and welcoming which was a huge plus.
Melissa BThis is the only place I rent from in DeKalb and will only rent from. They are very nice, always courteous & helpful. When I arrive, the rental & return are always easy & quick. Excellent service!
TONYA PGreat location, clean vehicle. Availability of vehicles was good; in fact the staff was able to allow me change my reservation forward to help my schedule.
James BThe truck was very useful! I didn't like the mirrors due to them being hard to adjust, other than that service was great!!!!
Adrianne JThe service was great and the help with the rental equipment was awesome.
korry hYou need more space
Raquel MContinue to treat each and every customer with kindness and care.
Sharon GVery disappointed in the truck The driver's store didn't even shut properly Truck needs maintenance stats for sure
Pat RThis team is always helpful and ready to go for you!
Grant J