Customer Reviews for Top City Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Top City Inc

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Gregory D.
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N/A

Juan F.
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The gentleman in charge of location, very friendly, respectfull, and on point with knowledge. Great service. 100 % recommendable.

Ronald A.
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I had the truck scheduled for 9:30am, was there on time to pick it up and they scheduled it for 1:15pm. I had six people waiting 4 hours to get this truck do to their poor customer service. I could not find another truck no where and was force to wait. They offered no apology and no discount. Also they where somewhat rude and definitely unacommodating. The UHaul website was a nightmare to navigate. Top City in Dover Delaware was the uhaul dealer and I would not recommend them or uhaul to no one! Poor poor poor!

Larry C.
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Every thing was good

BRET G.
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Customer did not leave a comment.

Wilson T.
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Customer did not leave a comment.

Donte D.
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JAKEA C.
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Thank you for getting us a truck in a short period of time.

john B.
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Customer did not leave a comment.

THERESA H.
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I always try to rent from Sam. He is great to work with and so helpful.

Kevin B.
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Customer did not leave a comment.

George G.
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10 stars all the way great customer service

JOHN J.
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Customer did not leave a comment.

CHAD G.
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Less waiting time

Richard G.
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The owner was very helpful, they wore mask, which is good!

Terry S.
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The unit has some lighting issues with the running and turn signal

BARNABAS K.
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Customer did not leave a comment.

saif U.
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veronica B.
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Milton J.
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Changed my rate to full price should of been 30 dollars I was charged 90 dollars instead piss off

Anne G.
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Customer did not leave a comment.

anthony K.
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Leria B.
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Customer did not leave a comment.

Zashonna G.
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Kenny G.
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Was first in line and was told to wait on the side. Once the line was empty after the 10 people behind us was finished me and my friend were helped. Im black

SHEILA L.
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Customer did not leave a comment.

Alicia Y.
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Customer did not leave a comment.

Tyler A.
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Charles G.
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MARSHALL C.
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Sam and staff is always customer friendly

PAUL K.
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Customer did not leave a comment.

Donald K.
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Customer did not leave a comment.

Rochelle W.
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Customer did not leave a comment.

Frederick G.
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Sam was friendly and Ryan was awesome in explaining how to secure the trailer to my car hitch!

veronica B.
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Of the two staff working, one did not wear a mask the entire time, despite the fact that a sign was posted on the counter for customers, communicating masks are to be worn. How can the staff enforce this measure for customers if staff who work there do not.

CLARENCE D.
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Customer did not leave a comment.

Lloyd M.
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Customer did not leave a comment.

Anthony A.
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Jesus G.
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automated drop-off process was excellent

M M.
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Scheduled pick up days prior in New Castle no trailer there had to drive 40 miles to pickup adding 2 hours to a 4 1/2 drive each way.Very poor operations from corporate.Top city very helpful and nice people,will not rent U-Haul again.

FREDERICK B.
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Great customer service

Nicole B.
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Customer did not leave a comment.

dESTINY G.
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Nothing, you all were wonderful.

JOHN B.
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Excellent dealership. Truck was ready and there were no problems. The customer service was the best!

ROBERT M.
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Customer did not leave a comment.

Aleedra H.
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Customer did not leave a comment.

Michelle H.
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Very nice people, great customer service. Pleasant and courteous.

MARLON P.
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Awesome experience..love interacting with clerk, great guy!!!

Christopher M.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

Vendetta B.
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Customer did not leave a comment.

Marshall C.
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Sam delivers great customers service.

MARSHALL C.
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Some discrepancies on the fuel . The actual did not match the agreement

JAIME M.
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Customer did not leave a comment.

Wayne G.
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Customer did not leave a comment.

bryan H.
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Customer did not leave a comment.

Rafael Jr Z.
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Very helpful and professional.

linda T.
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Customer did not leave a comment.

Anthony G.
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Nothing at this time

GAGE T.
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Customer did not leave a comment.

Gary P.
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Pick up time was long app was not working right but the gentlemen there got me taken care of

Michael R.
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This guy is wonderful

ROSCOLE A.
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No problems

KAYLA S.
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Customer did not leave a comment.

JERRY Q.
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More counter help. The gentleman was nice but i did pre checkin on line and still had a long wait. The truck needs work. The wipers were wirn the suspension was bad and it was noy swept clean.

PAMLA J.
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Customer did not leave a comment.

Leona H.
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Customer did not leave a comment.

kia M.
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Jessica J.
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Tammie B.
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Robert K.
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Marion K.
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the agent was tgood

angela N.
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Marquetta J.
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Nothing at all, great customer service!

Mary L.
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Customer did not leave a comment.

WILLIAM C.
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Excellent service

Kurt C.
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Customer did not leave a comment.

Pattrice S.
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Great joob

Laurie M.
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Have a closer pick up as most of my mileage was destination to pick up

Allan W.
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Customer did not leave a comment.

Shantai P.
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Staff is very friendly. Equipment was clean and in good condition.

Arthur S.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

Walter K.
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Customer did not leave a comment.

Nathalie E.
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Customer did not leave a comment.

Theresa K.
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Customer did not leave a comment.

Arnaldo B.
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The brakes were worn out . B/O smells worn out drivers seat. Big holes in the seat. The springs were showing

Mark H.
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Trailer was not cleaned out inside or outside. Made clothes a mess

Mary H.
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Thanks the site I pick up was Excellent staff is very pleasant and friendly as long as the staff is like that there isn't improvement.needed there.

Hailey C.
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Customer did not leave a comment.

Joseph B.
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Owner was really nice and very helpful. Treated me with respect and patience.

Robert B.
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Customer did not leave a comment.

jared C.
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Keep up the good work

desean B.
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Customer did not leave a comment.

samantha E.
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I wouldn't rent from u-haul again. The location has nothing to do with it. First off, they put a $175 hold on my card and then charged me $100 for a 1 hour rental. NEVER AGAIN

Christine G.
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The mobile app check in was the worst experience I ever had with uhaul. It's better to deal directly with someone in person. I spent countless hours trying to check the truck out and then again trying to check it back in. The app wasted time I need to move. I would never recommend anyone to use the app when renting.

James S.
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Customer did not leave a comment.

Nancy H.
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The truck was clean, however; it needs maintenance from a mechanic. It drove extremly poor, almost thought it was going to stop driving. Please get this truck serviced immediately.

peter L.
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Customer did not leave a comment.

Tonya M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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