The check-in process was very complicated and long. Took 20 minutest to check in on an iPad. The we got in the truck, it had dashboard lights illuminated for the engine, tires and airbags. There was also a vent cover missing for the AC and the gas cap missing. When we told the attendant, she replied, "It's ok. They (U-Haul) know about it. Don't worry." We had to drive the U-Haul 150 miles (round trip) so we were hesitant, but literally had no other option and a move-out deadline to adhere to. Fortunately the truck worked fine, but it added un-needed complication and stress to the day.
Parisa B
Customer Reviews for Total Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and simple. Return was easy, no surprise charges.
Ashley GI gassed the truck upon return and you still charged me $17 for gas. I feel very ripped off.
Herbert PThe check engine light was on the tire sensor was on and the drivers door panel bottom was loose
Robert SRep couldn't have been a nicer gentleman. Awesome location at intersection and serves neighboring Barrington very well. Nice to not have to go to the travel center location in the center of East Providence, which requires lots of redlights and can only pull out of their lot to the right.
Jeffrey BLocation staff was inexperienced with how to work the U-Haul system, they were unfamiliar with the equipment and process. I would not use this location again or recommend it to anyone.
Connor W