I absolutely love this location and the owner/operator. He is so professional, pleasant, and easy to work with. He is the reason that I continue to support this location! Looking forward to continuing to use his services.
IVANA O
Customer Reviews for Total Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did a contactless reservation. Pick up was fine. The issue was at drop off. As I was completing the drop off one of the employees or the owner (I’m still not sure) verbally harassed me, called me the B word and threatened to have my personal vehicle towed for absolutely no reason. It was a contactless reservation. There was no need for him to approach me at all so the fact that he was hostile and disrespectful to me is still hard to believe. I would not recommend this location to a friend because the customer service was horrid.
SECRET GLocation says 24/7 drop off and I did at 6am. There were no lights on at the facility and no clear instructions of where to park truck.
Shannon NLocation was very dark and looked like an abandoned building It was very dirty and messy inside Would not go back The guy working was not very friendly or professional Ver uninviting in every way
MARCELLA DDon’t know..was fine!
STEPHEN RMy reservation wasn't found, but that was probably my fault. Luckily, they had a truck available
STEPHEN CFriendly service. Really appreciate the owner.
JOHN-PAUL WIt was easy in and easy out-
MICHAEL RDid not care for the online drop off process
Stacy ULarger lot for easier parking with the big trucks
ZACHARY BManager was very eager to please and helpful. Very good experience.
BRET RHad problems with the mobile app, picking up and checking out. I suspect your app has problems syncing up with gps . Had to sign out and retry.
Juan RI did not get the gentleman’s name who helped me, but he was very kind and helpful! I didn’t even ask for blankets, there were a bunch in the trailer for me. 10/10 would recommend. Thank you!!
WYATT JFriendly service was very happy with my experience
KELLY G10/10. Will be back!
JARRETT SI have used U-Haul more than 10x, and this was the worse experience I have had and will never use them again unless at a site with a person present. The online app kept crashing and making me redo things, between the pickup and return added an hour to my day that I already didn’t have to give up. Too many pictures, online people wouldn’t respond, local number not answered when I called 2-3 times and voice mail full. Worst customer experience I can even imagine. I run my own 50 million dollar business, if my employees gave this kind of service people would be without a job. Re-evaluate your app, responses way to slow or non-existent or even if responding vague. App wouldn’t respond many times over and crashed even though I had great bars and everything else working fine. You probably have a hosted service on A webserver from Amazon or similar, doesn’t have enough bandwidth. Very frustrating experience as I am in tech.
David DExcellent
JOHN Nexcellent
FREDDIE WThere are too many vehicles and trailers on the property that made it difficult to maneuver around property to drop off trailer. This must be a popular drop off for Broken Arrow.
KRISTIN HGreat service excellent equipment! Also the Boys on the Move did an excellent job unloading for us at our home!!
MICHAEL CNothing! Bob was so helpful and friendly!
JAMI SScheduled a friend to come pick me up and drop me at the u haul location. There was a card board sign on the door that said back at 4:30 when I arrived at 1pm. The u-haul went about 3 miles down the highway before the check engine light came on and the cruise didn’t work.
NATHAN LOwner was super helpful and accommodating.
DAVID DBob was so nice to work with. Vehicle was in amazing shape and made the moving experience all the better. Highly recommend Bob to anyone looking for a truck to get some moving done.
KYLE SIt was a great experience. The owner was very helpful. I would definitely rent here again.
GREG GI didn’t like the advertising price being so acceptable, and the actual price being so much higher.
April RI was scheduled to pick up at 1. I had arrived 20 minutes early at 12:40, there was a sign in the door that said be back in 15 minutes. No one showed up until 1:10.
STEVEN BIt was closed despite being open until 7 pm. It was uninviting and packed.
Dirk VTiny lot that was fully packed with return rentals. Sign on door stated returning at 5 pm. I returned a 26' truck with 12' trailer attached and there was no space to return the equipment. Did the best I could to park equipment in the lot provided. No one was on site to provide assistance or give instructions as to the best location to park the truck and trailer. Did the best I could with what was available to work with. I would recommend returning larger equipment to a different location.
MICHAEL WVery professional and friendly .
jim w2nd time in a month I rented a 26 foot U-Haul and there was no windshield washer fluid. The wipers were streaking and need to be changed. The ABS brake light went on and off the first day making the cruise control useless. On return the check engine light went on. Disappointing to say the least.
Robert HCreepy. Worker was kinda rude. Didn’t talk to me just pointed and yelled.
LaRae ROwner was super nice, friendly and helpful.
ALEX WCreepy abandoned like location. The guy was nice.
LaRae RNot much. It was a good experience. No issues.
mark PVery helpful! Answered all my questions. Helped me with pick up and drop off. Would recommend to any one who needs to rent a trailer or a truck to move with. I will be coming back in the future with future rental needs!
TYLER TFirst off, using the app is not as easy and user friendly as stated. Once we got in the truck, the service engine light was on and inside of cab was a little nasty. Driving the truck we noticed the brakes were very spongy. Not well maintained. Truck should not have been rented for a long haul.
Kristin HThe truck was bug covered and the windshield was a mess with bugs.
Bob JI have rented from him before, as always very nice, professional and reasonable. Thank you so much!...
JUNINA Ldid not attach my car correctly to the trailer. the people in denver made fun of how bad the job he did was when i went to return the uhaul. place was derelict, run down, and dirty. this place needs to be shut down.
SEAN CThe positive on the rental was the equipment was in good working order. The issue was that when arrived at the rental contract location. They did not have the equipment for rental. They told us that we needed to drive approximately 1miles to pick up our reserved equipment. The representatives at 61st & Lewis told us this was our error, when clearly U-Haul was the issue. No apology for their issue, not keeping a trailer in stock that we reserved, became our issue.
JOHN PThe self drop off was very smooth.
Humayun RBob was an absolute rockstar!!! Came out and helped and made the return nice and easy. Smooth transaction!!
Jonathan SClean up the location or close it. It was like a cave; burned out lights, dust everywhere, and the most sloppy appearance I've seen. The lot is very uneven and cramped, making it difficult to connect the trailer. I rent trailers several times yearly from U-Haul and other rental agencies. U-Haul's push to have everything work through the app, on a self-service basis might be viable, if the app worked reliably and the locations were maintained. In the future, if what I need is not available at the store on W. New Orleans (which is among the best), I'll go to Home Depot or an independent.
Rex SGreat place! Had a flat tire dolly ! Just need to check that the dollies are functional.
GINA SThough the store is lacking in appearance, the representative was very courteous, professional, helpful and on time. Would not hesitate to rent from here again.
Theodore JTotal Stop is the best Uhaul shop i have ever used. I rent at least 3x monthly there
Samuel RThe man we met was very kind and helpful. He definitely made our experience wonderful. Would absolutely rent from this location again. Very affordable. 10/10 stars! :)
JONATHAN WGreat service
MICHAEL W