Customer Reviews for Total Stop Inc
(U-Haul Neighborhood Dealer)

1,052 reviews

321 S Elm Pl   Broken Arrow, OK 74012

(918) 259-0332

Location Hours

  • Mon-Sun: 9 am - 9 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(918) 259-0332

321 S Elm Pl
Broken Arrow, OK 74012

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 9 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie Ann R. 
Rating:
2.0

I had reserved to pick up uhaul truck on Saturday 21, 2022 and I had received a call Friday 20,2022 at 4:40 PM asking if I still wanted my U-Haul and if so i needed to pick it up that night. So I had to leave Wichita before I needed to to make it back to pick up truck. In turn that made me have to drop off the truck a day earlier than planed had to drop truck off on Sunday the 22, 2022 instead of on Monday 23,2022 like I had planned on.

Alfred B. 
Rating:
2.0

Me alquilaron un camión en muy malas condiciones, una llanta se explotó, y las dos de adelante llegaron al destino casi en la lona que se le ven los alambres! Casi la estoy contando pude haberme matado en la vía! Tienen que hacerle mantenimiento a sus unidades

JESUS N. 
Rating:
3.0

It was crowded and the owner left around the time we told him we'd have the trailer back. However, the really bad part of the experience was due to Uhaul, not the rental location. We couldn't turn in the trailer on the mobile site because it was messed up. Couldn't get through when trying to call to get help. It was super frustrating… finally someone on the chat was able to help us. With the trailer not having any theft protection devices, I was very worried someone would steal the trailer we'd just returned before anyone was able to confirm we had returned it.

Chandra G. 
Rating:
5.0

The owner is very kind! I will definitely rent from him again and refer others!

Jen C. 
Rating:
1.0

Place was run down. It look like it's going out of business soon and smell bad. Opening hour was 9 am no one show up so I hook the trailer up alone and took it about 9:20, there was another customer pick up a truck too without any help because no one was here!

Kyong C. 
Rating:
4.0

Staff was very courteous.

JUSTICE M. 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
3.0

Make the 24/7 reservation pick up more user-friendly and easier to find phone

PHILMORE H. 
Rating:
5.0

Customer did not leave a comment.

Alice C. 
Rating:
3.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

Location very hard to access.

ANDREW P. 
Rating:
4.0

Left my garage opener in UHAUL. Please look for it brother !

Rahim A. 
Rating:
3.0

Customer did not leave a comment.

Allen D. 
Rating:
2.0

Keep customer informed or your movements. No surprises.

Norman C. 
Rating:
5.0

They were the only place open on a holiday and a Sunday at that I very much appreciate them!!!! They went out of their way to accommodate me in any way and help me with putting hand cart in truck for me.

Sandra F. 
Rating:
5.0

Nothing

John B. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
3.0

I asked the staff what I needed to do about the dolly I did not receive since I paid the rental fee. And he did not answer my question just told me to do what I had already done. And then I was charged another $150 for the utility dolly.

Amanda L. 
Rating:
4.0

Nothing

Rosa H. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
3.0

Print out the contract.

Bryan C. 
Rating:
1.0

Closed at 330 pm on Fri 31 Mar, so no one to acknowledge turn-in. I called at 745 am today, but no answer or voicemail. I'm concerned about being charged late fee for an early turn in. I RETURNED IT DURING REGULAR STORE HOURS, so please do not levy additional charges.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Kristi H. 
Rating:
2.0

Need more rental locations open for business on Sunday

William J. 
Rating:
1.0

There was no attendant, with an illegible note on the door. There was no parking or maneuvering space as there were upwards of 20 trucks and trailers parked in a small area, including in a mud and grass area surrounding the shop. We waited 45+mins for an attendant to show up, before starting the auto return process, during which time other customers showed up to inquire about the attendant/shop. After the entire check in process was completed, with truck and trailer parked, as directed, and the keys left in dropbox, the attendant arrived as we were leaving, waving us to come back. He was extremely rude and yelling about all the trucks parked everywhere, as if they had anything to do with us. He then opened the lock box and made us move the truck and tried to get my parter to move another truck as well as un-hitching the trailers and moving the trucks again. At that point, I advised him that we were, and had been for some time, done with our drop-off, with no further obligation to him or u-haul, and that from a legal/insurance standpoint no longer able to drive/work as his agent. When he replied that no, we weren't done, I decided to leave rather than continue any further discussion. Overall terrible experience.

ROBERT S. 
Rating:
2.0

The uhaul was completely dirty. Ruined my mattress. Had to clean the back of the truck myself after I realized that it had gotten my mattress and other things all dirty andi didn't want to ruin anything else. Driving area had so much dog hair EVERYWHERE literally piles and it got all over us and everything else. Very bad experience.

Jermaine R. 
Rating:
4.0

The owner was very helpful and pleasant to deal with. He offered further help in the future if we needed it. Will take him up on the offer if in need of a vehicle again.

Marc S. 
Rating:
5.0

Great place to rent from. The clerk was easy to deal with. Seems like a good dealer for I-haul.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Everything is already great

JOSEPH D. 
Rating:
3.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

IRVING R. 
Rating:
5.0

Always a great experience at this location

ERIK D. 
Rating:
1.0

The inside of the building has a horrendous and offensive odor. The dealer does not have a printer but depends on sending everything to a client's cell phone so nothing can be read by the client. Everything is very small print which is impossible to read on a cell phone. I presented my current automobile insurance card, and the dealer said it is not required and did not even look at my insurance. When I arrived home after the rental and printed off the contract I found the Dealer added on something called CDW for $10.00 without telling me. When I asked about it later he said U-haul REQUIRES him to add that insurance for all cargo vans. I asked where in the advertisement or contract it says that. He told me to contact U-haul directly. I contacted U-haul via live computer chat and was informed the CDW insurance is NOT required by U-haul but an option customers can purchase. Corporate U-haul refunded me CDW $10.00 charge that was forced on me by trickery and lies by this dealer. DO NOT EVER GO TO THIS LOCATION FOR RENTAL I will rent from U-haul again, but never from this location.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

Abiola L. 
Rating:
5.0

Not much.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

CARY M. 
Rating:
2.0

Never received deposit of $90.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
3.0

Customer did not leave a comment.

Jerome C. 
Rating:
5.0

no comments to add.

RAIF D. 
Rating:
1.0

The trucks at this location are not clean. The trucks are terrible, filthy, smelly, sticky, and dirty, etc. The transmission was slipping. The seat and dashboard was sticky, cup holder had trash in it. The store smelled like a dead animal; it is also filthy, there is caked on dirt everywhere. The store attendant was advised of the issues with the truck but he said he did not own the truck, U-Haul owns it. The attendant said he did not have the ability to email or print me a receipt I had to take a picture of the computer as my receipt. I want a full refund.

MARCUS H. 
Rating:
5.0

Customer did not leave a comment.

KURT U. 
Rating:
5.0

I only wish I had a hitch tightener. Absolutely would have paid extra had one been available.

CODY S. 
Rating:
5.0

While the mobile check in did not work” gps kept saying i was at the wrong location. I ended up checking in with the owner and it was a pleasant experience.

LAWRENCE R. 
Rating:
5.0

Customer did not leave a comment.

CARLA S. 
Rating:
5.0

The windshield wiper broke and we were in the midst of rain.

DAVID H. 
Rating:
2.0

Ensure that the truck is in working order so that we don't have to get it jump started. We were less than 5 mi away from the business and it would not start back up. someone had to stop and help us. Routine maintenance would be helpful.

Lynn I. 
Rating:
5.0

Great manager, easy to work with and helpful.

Gregory D. 
Rating:
3.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

Customer did not leave a comment.

DAKIRA T. 
Rating:
3.0

Customer did not leave a comment.

ALLYNCIA D. 
Rating:
3.0

Customer did not leave a comment.

Deserae M. 
Rating:
4.0

Customer did not leave a comment.

Rocky W. 
Rating:
5.0

Great customer service!!

MICHAEL M. 
Rating:
5.0

The truck I rented ran great for 400 mile plus trip. No issues at all. Truck was clean and gas filled when I picked it and dropped off. Definitely would use Uhaul again.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
1.0

Horrible location, very small lot and too much equipment crammed on it. Very unsafe and almost impossible to pull out of lot into traffic. First truck i was given had a terrible front end problem, too the point i could barely maintain my lane of travel. I will definitely never rent from that location again.

JONATHON RAY A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

Blevins J. 
Rating:
2.0

I was charged for 2 dollys and I didn't even use one.

SHARON F. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
1.0

Pick up location was only partially paved. It had rained heavily, and our shoes got muddy. Then of course, that mud was dragged into the truck.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
1.0

Location was not open from 2 pm until 3 pm which cost me extra since my movers were waiting on me. This is very poor business.

Kay P. 
Rating:
5.0

Worked just what we needed.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

I honestly don't think you should change anything. The service is excellent, I was treated with respect and a smile which to me is very important. The gentleman was very helpful and knowledgeable of your products and also made recommendations as to what could benefit me the most.

raul P. 
Rating:
3.0

Customer did not leave a comment.

Travis N. 
Rating:
5.0

Super friendly owner! Gave us an extra day.

STEPHEN B. 
Rating:
5.0

Was able to get what I needed in a quick efficient manner. Excellent customer service beginning to end.

marion H. 
Rating:
4.0

Vehicle was clean but smelled like someone used it to move farm animals.

Lisa M. 
Rating:
3.0

Service was fine but parking of vehicles was very limited. More parking is needed for this location.

MARK N. 
Rating:
1.0

Everything was fine until I returned the van. He charged me 101 miles!! We made 16 trips moving items in the can at 4 miles each way. He out right lied and charged me double for mileage! NEVE

STACEY E. 
Rating:
3.0

I mean - it was fine. Not great. Not bad. Fine.

William J. 
Rating:
5.0

The gas level in the truck was incorrect by a quarter tank.

Isaac E. 
Rating:
5.0

Easy to drop off! Thank you for the instructions!

JILL S. 
Rating:
5.0

yes, i will recommend this place to a friend and the owner was very helpful and friendly and did not overcharge me for anything

David P. 
Rating:
5.0

This location is top-notch! Always great service and very accommodating owner. I've told ALL my friends and he's the ONLY guy I rent from while in Tulsa!

Steve J. 
Rating:
5.0

The owner of the company that helped us was very helpful and friendly. I will definitely recommend people to go to this location.

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

I'm a multiple user / renter at this location. The help and professionalism is the reason I return here.

John D. 
Rating:
5.0

Customer did not leave a comment.

Thanh H. 
Rating:
5.0

Customer did not leave a comment.

LENORA W. 
Rating:
5.0

Customer did not leave a comment.

VERLIN J. 
Rating:
5.0

Great Service and super friendly owner, called me to follow up and even gave me his cell number in case of any emergency... super satisfied with the service and equipment.

Tony O. 
Rating:
2.0

Customer did not leave a comment.

Noah P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

The vehicle and facility were great. No problems. My major frustrations were with the U-Haul app. I ran in to at least 3 defects on pick up (when promoted to do photos, it would only allow uploads and not taking pictures so I had to keep exiting app to use Android Camera and then upload image, some pages I had to enter data in from top to bottom so if out of order it would error, it would not accept my wife as alternate contact because she was a driver, I then added my daughter and it complained she was already on the contract)). I ran in to a critical one on return. Additionally I had about 10 minutes of MORE paperwork that should have been during initial reservation. It turned a convenience into frustration. When fueling before turn in I tried to see the mileage that I had submitted during check in to estimate how much fuel to put in. Nope, app only starts the return process. During return the app would NOT accept the odometer/fuel gauge image. I restarted app, granted all permissions within Android, even restarted phone. I then called the U-Haul customer assistance number, chose the menu to get to the "Issues returning/picking up when using the app" only for the recording to tell me there was a problem and it hung up one me. Twice. I then called the normal menu to try to talk to someone. While on hold, I tried logging in to the website using Chrome. It told me wrong password. I use password manager and explicitly had the correct password. It kept telling me invalid. I then told system to reset my password via email. No email sent.. I then use mobile number, that worked. I tried to reset my password to what I knew was right... Only to be told that I had used that password too recently. Very frustrating. Using new password, I was able to log in. I was able to complete the return, fairly well. Annoyingly, the return steps use a different estimate user interface. Check out is a dial type interface. Return is a bar graph type interface. Pick one people. The dial was more accurate/more fine tune control.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
4.0

Customer did not leave a comment.

Caralee H. 
Rating:
1.0

They charged us for mileage we didn't put on the truck, and we made the mistake of not taking a before and after pictures of the mileage for proof we trusted them to do their job. We will never rent from them again.

Devin M. 
Rating:
1.0

The truck didn't have air conditioning and required me to drive 30 minutes away to swap the truck out. The owner of this location also charged me $50 for a lock and 10 small boxes. He is charging double what u-haul has the boxes listed for online. I would think if uhaul sends me to a location pricing should match uhaul prices.

Edward C. 
Rating:
5.0

Bob was very helpful and gave clear instructions.

Jennida B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Total Stop is the best!! We have rented here for local and long distance moves and the owner takes great care of you!

Lynn C. 
Rating:
1.0

I walked in and the man was on the phone so I waited. He pulled the phone from his face and nodded at me so I spoke. I told him I was there to drop off a Uhaul trailer and he said "ok yeah you're good just leave it outside." I waited for a moment because I assumed at the very least he would need my name, but he just waved me away. The whole thing was super shady.

Kaitlyn W. 
No reviews have been submitted for this location.

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