Customer did not leave a comment.
CURTIS S
Customer Reviews for Total Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bob was an absolute rockstar!!! Came out and helped and made the return nice and easy. Smooth transaction!!
Jonathan SClean up the location or close it. It was like a cave; burned out lights, dust everywhere, and the most sloppy appearance I've seen. The lot is very uneven and cramped, making it difficult to connect the trailer. I rent trailers several times yearly from U-Haul and other rental agencies. U-Haul's push to have everything work through the app, on a self-service basis might be viable, if the app worked reliably and the locations were maintained. In the future, if what I need is not available at the store on W. New Orleans (which is among the best), I'll go to Home Depot or an independent.
Rex SGreat place! Had a flat tire dolly ! Just need to check that the dollies are functional.
GINA SThough the store is lacking in appearance, the representative was very courteous, professional, helpful and on time. Would not hesitate to rent from here again.
Theodore JTotal Stop is the best Uhaul shop i have ever used. I rent at least 3x monthly there
Samuel RThe man we met was very kind and helpful. He definitely made our experience wonderful. Would absolutely rent from this location again. Very affordable. 10/10 stars! :)
JONATHAN WGreat service
MICHAEL WBob was awesome to work with at U Haul
PATRICK PBest Uhaul in Broken Arrow
ASHLEY CI dropped off the truck 2 days early. The Mgr comes out and has me move the truck back 3-4 ft. That's not my job after I hand you the keys. He says your good. No paperwork. Today I got a bill for $160.00. He said I was missing blankets. I told him about the experience picking it up. The guy didn't give them to me. I got a bill in my email. No way would I ever refer any of these businesses. Uhaul you are terrible for not checking them or having standards.
John PGreat experience. Easy to work with.
ASHTON PI witnessed a complaint by a customer about the truck they rented and they were told that a work order for repair would be written up, not five minutes later the same truck was rented out to two females and was told the truck runs fine and everything works,
michael CThe a/c was not working. Check engine light was on. Radio was intermittent on working.
DANIEL WThis is the best Uhaul location I have ever worked with.
SAMUEL RAwesome ,very knowledgeable and kind and professional establishment
JAMES MArea was crowded. Needs a fresher look. Staff was friendly & efficient.
KATHLEEN LNot the best service, was told it was full, but it was just above half, I did the right thing and fulled it, when I told him about it, he just looked at me, I only drove 14 miles total and the gas bill was 30.00 on top of the rental. And the place looks like a dump, inside and out
Roger BNone of our equipment we paid for was in the truck
LAYTON HThere was no one there therefore my answers for personnel and recommendations should have been NA.
Samuel DTried to charge extra charges. Rude and not helpful. Facility and equipment were dirty
KODY HThe truck was in great condition, the manager was very efficient, and overall it was a good experience. I would definitely recommend U-Haul
SHARON LThe website gave hours the location was open, but on the DAY of the move, we called to verify everything was ready and were told that we needed to come get the truck early because they were closing before we were supposed to be there. (Several hours before the time listed on the website.) Other than that, everything was fine.
MATHEW FTotal Stop is the best Uhaul Dealer I have ever used. They will always be my first preference.
Samuel RThis location is a sty and the customer service is a joke. I had a reservation to pick up for 9:00 am. When I pulled up at 8:59, there wasn't a soul to be seen. I waited there for several more minutes before finally, someone showed up. He hopped out of his red van before a curt "good morning," and avoidant eye contact as if trying to downplay the fact that he had a customer waiting to get his moving day started. He unlocked the door and the very first thing I notice as soon as I step inside of the store were stacks of what seemed to be old magazines and newspapers from floor to ceiling. It was cramped to where you could barely move, like an episode of "Hoarders." He started up the computer, which was taking forever to load (this is why having a staff that opens before the customer gets there is so important) and while we waited, he asked me what I planned on doing with my car. I planned on leaving it at the facility while I used the van. "No, customers can't park in the parking lot. It's reserved for rentals only." I looked at him incredulously. He went on to tell me to park in the parking lot across the street at a completely different business. At this point, I contemplated just cancelling the whole transaction and going to a different location, but I had already sunk so much time into waiting for this guy to get done with his opening duties and I was already behind on the day that I relented. I parked across the street, then had to "frogger" my way back across 4 lanes of traffic to complete the transaction. Considering it was still somewhat early on a Saturday morning, this wasn't too terrible, but when I went to go back to return the vehicle later that afternoon, It was damn near impossible to get a clear shot to the car without walking down a block and a half to a crosswalk and making the long trip back to my car. I've rented several Uhaul vehicles in the last few years. It has never been this lousy of an experience. This guy seemed like his day was ruined because he had paying customers. Would not recommend this location. Would recommend getting better staff. 1/10.
MATTHEW MThe person in charge of opening the facility at 9:00 was late. The windshield on the truck was dirty. I had a contract with uhaul to transfer a car dolly to my destination, but he was unaware of it and wasn't able to make it work. After several calls, they finally elected to cancel the contract. All this confusion caused a 50 minute delay in taking possession of the truck which created a problem with coordinating with my help, This location appears very run down and unattractive. There is practically no heat in the building. On a positive note, the employee tried his best to accommodate me, so I was not upset with him.... just the location and the service.
Jeff MThe owners of the facility were very nice and did a great job
BRAD AThe customer service at this location was great. The man who helped us was very friendly and personable.
HUSSIEN MGreat shop easy process!
JOSHUA GMy rental location of choice. Superior service.
Samuel RDon't place a sign saying you'll be back in 15 minutes when you cannot be back in 15 minutes. Called the number twice and nobody answered. The store supposedly closes at 7pm, but it was 4:15pm. After owner/worker finally showed up it was a very quick and brief conversation as to who I was, and what i needed. He grabbed my name and said I would receive a receipt email. Which I never did until the next day. Worst experience with UHAUL!
STUART WI would not recommend the company products nor this establishment. The website has a major issue. It did not update my move so I had to move two days later then scheduled. This establishment looks like a trash dump. The guy working the r
Andrew AThis location is great! Prefer it when I rent, and I use Uhaul on average 4x monthly.
SAMUEL RThis is my go-to preferred location
SAMUEL RVery friendly and helpful with my need….. Thank You
JEFRING RHaving rented a truck at a different location and spending 30 minutes trying to return it only having to return the keys at a later date. This place took me at total of 2 minutes to return. So refreshing to be so fast.
STEVEN LThird rental from this location. I pass one closer to my home because of the service I receive here.
SAMUEL RAmazing experience the owner was so nice
SAVANNAH GHad appointment to pick up tow dolly at 9:00. By 9:15 still no one there so I hooked up the dolly and left. Got a call about 10 minutes later that I needed to come back and do the paperwork. After about 5 minutes he agreed that everything was ok. Location supposed to be open until 7:00. Returned the dolly at 3:15, office was closed and a note on the door they wouldn't be back until 4:30. Did the online checkin and left. Would not recommend this location to anyone that needed to rent a large trailer or truck where someone had to be there.
Terry BThis is the most ghetto and dirty U-Haul location I have ever experienced in my life.
Vivian TMuy mala atención No recomiendo ese lugar el manager de One Stop es muy grocero y no presta un buen servicio!
JESUS NI have used this store before and was very satisfied.
ROLAND NVery nice, easy and quick process!
BEN BIt was a well explained and easy process. Made moving day a lot easier.
BRANDI MWhen there is damage to equipment and a customer has paid for it should be properly repaired before being sent out.
JAMES SFilthy truck and rude service
Kat TThe broken arrow sit was wonderful. Very helpful
Brittain SGood service as always. Thank you.
GARY GThis guy was about the worst
David JThe service person was not very friendly. The vehicle worked well, was clean etc. I couldn't find any clear way to adjust the side mirrors which was a big deal. Their quote was much lower than what they ended up charging me and I brought it back in perfect condition with more than the required amount of gasoline. Moving is already expensive and to be told one price then charged something much higher is not okay.
Ashley SThe dealer was 30 minutes late. Told me the app didn’t work. When I got to my location. Nothing I requested was in the truck. Such as a dolly. Made it very very difficult to move.
Dustin SOffice was very hot and attendant was only fair
Stephen HTruck cab was dirty and hadn’t been cleaned in some time. Location was disgusting and looked abandoned. Won’t rent from there again.
Brent EAir conditioning.
Rick RBob treated us amazingly and was really helpful. Bonus points for a great sense of humor!
Jordan FTruck was very filthy Interior had ashes and weed crumbs Inside the box floor was sticky
Andy RConvenient location for me at the time but very dark without lighting. Take a friend with you. This Submit a Survey form doesn't allow you to choose Not Applicable.
Robert MNo improvements. Staff were very prompt, helpful, and nice.
Hannah GI didn’t got the dolly I asked for, the app wasn’t working so I had to call U haul to help me, and they told to ask for help there but there was no one even though it was 5pm. They are also charging me for 148miles when I just drove 30 miles top according to my GPS.
Ana c