Customer Reviews for Total Stop Inc
(U-Haul Neighborhood Dealer)

1,015 reviews

321 S Elm Pl   Broken Arrow, OK 74012

(918) 259-0332

Location Hours

  • Mon-Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(918) 259-0332

321 S Elm Pl
Broken Arrow, OK 74012

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not much.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

CARY M. 
Rating:
2.0

Never received deposit of $90.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
3.0

Customer did not leave a comment.

Jerome C. 
Rating:
5.0

no comments to add.

RAIF D. 
Rating:
1.0

The trucks at this location are not clean. The trucks are terrible, filthy, smelly, sticky, and dirty, etc. The transmission was slipping. The seat and dashboard was sticky, cup holder had trash in it. The store smelled like a dead animal; it is also filthy, there is caked on dirt everywhere. The store attendant was advised of the issues with the truck but he said he did not own the truck, U-Haul owns it. The attendant said he did not have the ability to email or print me a receipt I had to take a picture of the computer as my receipt. I want a full refund.

MARCUS H. 
Rating:
5.0

Customer did not leave a comment.

KURT U. 
Rating:
5.0

I only wish I had a hitch tightener. Absolutely would have paid extra had one been available.

CODY S. 
Rating:
5.0

While the mobile check in did not work” gps kept saying i was at the wrong location. I ended up checking in with the owner and it was a pleasant experience.

LAWRENCE R. 
Rating:
5.0

Customer did not leave a comment.

CARLA S. 
Rating:
5.0

The windshield wiper broke and we were in the midst of rain.

DAVID H. 
Rating:
2.0

Ensure that the truck is in working order so that we don't have to get it jump started. We were less than 5 mi away from the business and it would not start back up. someone had to stop and help us. Routine maintenance would be helpful.

Lynn I. 
Rating:
5.0

Great manager, easy to work with and helpful.

Gregory D. 
Rating:
3.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

Customer did not leave a comment.

DAKIRA T. 
Rating:
3.0

Customer did not leave a comment.

ALLYNCIA D. 
Rating:
3.0

Customer did not leave a comment.

Deserae M. 
Rating:
4.0

Customer did not leave a comment.

Rocky W. 
Rating:
5.0

Great customer service!!

MICHAEL M. 
Rating:
5.0

The truck I rented ran great for 400 mile plus trip. No issues at all. Truck was clean and gas filled when I picked it and dropped off. Definitely would use Uhaul again.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
1.0

Horrible location, very small lot and too much equipment crammed on it. Very unsafe and almost impossible to pull out of lot into traffic. First truck i was given had a terrible front end problem, too the point i could barely maintain my lane of travel. I will definitely never rent from that location again.

JONATHON RAY A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

Blevins J. 
Rating:
2.0

I was charged for 2 dollys and I didn't even use one.

SHARON F. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
1.0

Pick up location was only partially paved. It had rained heavily, and our shoes got muddy. Then of course, that mud was dragged into the truck.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
1.0

Location was not open from 2 pm until 3 pm which cost me extra since my movers were waiting on me. This is very poor business.

Kay P. 
Rating:
5.0

Worked just what we needed.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

I honestly don't think you should change anything. The service is excellent, I was treated with respect and a smile which to me is very important. The gentleman was very helpful and knowledgeable of your products and also made recommendations as to what could benefit me the most.

raul P. 
Rating:
3.0

Customer did not leave a comment.

Travis N. 
Rating:
5.0

Super friendly owner! Gave us an extra day.

STEPHEN B. 
Rating:
5.0

Was able to get what I needed in a quick efficient manner. Excellent customer service beginning to end.

marion H. 
Rating:
4.0

Vehicle was clean but smelled like someone used it to move farm animals.

Lisa M. 
Rating:
3.0

Service was fine but parking of vehicles was very limited. More parking is needed for this location.

MARK N. 
Rating:
1.0

Everything was fine until I returned the van. He charged me 101 miles!! We made 16 trips moving items in the can at 4 miles each way. He out right lied and charged me double for mileage! NEVE

STACEY E. 
Rating:
3.0

I mean - it was fine. Not great. Not bad. Fine.

William J. 
Rating:
5.0

The gas level in the truck was incorrect by a quarter tank.

Isaac E. 
Rating:
5.0

Easy to drop off! Thank you for the instructions!

JILL S. 
Rating:
5.0

yes, i will recommend this place to a friend and the owner was very helpful and friendly and did not overcharge me for anything

David P. 
Rating:
5.0

This location is top-notch! Always great service and very accommodating owner. I've told ALL my friends and he's the ONLY guy I rent from while in Tulsa!

Steve J. 
Rating:
5.0

The owner of the company that helped us was very helpful and friendly. I will definitely recommend people to go to this location.

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

I'm a multiple user / renter at this location. The help and professionalism is the reason I return here.

John D. 
Rating:
5.0

Customer did not leave a comment.

Thanh H. 
Rating:
5.0

Customer did not leave a comment.

LENORA W. 
Rating:
5.0

Customer did not leave a comment.

VERLIN J. 
Rating:
5.0

Great Service and super friendly owner, called me to follow up and even gave me his cell number in case of any emergency... super satisfied with the service and equipment.

Tony O. 
Rating:
2.0

Customer did not leave a comment.

Noah P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

The vehicle and facility were great. No problems. My major frustrations were with the U-Haul app. I ran in to at least 3 defects on pick up (when promoted to do photos, it would only allow uploads and not taking pictures so I had to keep exiting app to use Android Camera and then upload image, some pages I had to enter data in from top to bottom so if out of order it would error, it would not accept my wife as alternate contact because she was a driver, I then added my daughter and it complained she was already on the contract)). I ran in to a critical one on return. Additionally I had about 10 minutes of MORE paperwork that should have been during initial reservation. It turned a convenience into frustration. When fueling before turn in I tried to see the mileage that I had submitted during check in to estimate how much fuel to put in. Nope, app only starts the return process. During return the app would NOT accept the odometer/fuel gauge image. I restarted app, granted all permissions within Android, even restarted phone. I then called the U-Haul customer assistance number, chose the menu to get to the "Issues returning/picking up when using the app" only for the recording to tell me there was a problem and it hung up one me. Twice. I then called the normal menu to try to talk to someone. While on hold, I tried logging in to the website using Chrome. It told me wrong password. I use password manager and explicitly had the correct password. It kept telling me invalid. I then told system to reset my password via email. No email sent.. I then use mobile number, that worked. I tried to reset my password to what I knew was right... Only to be told that I had used that password too recently. Very frustrating. Using new password, I was able to log in. I was able to complete the return, fairly well. Annoyingly, the return steps use a different estimate user interface. Check out is a dial type interface. Return is a bar graph type interface. Pick one people. The dial was more accurate/more fine tune control.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
4.0

Customer did not leave a comment.

Caralee H. 
Rating:
1.0

They charged us for mileage we didn't put on the truck, and we made the mistake of not taking a before and after pictures of the mileage for proof we trusted them to do their job. We will never rent from them again.

Devin M. 
Rating:
1.0

The truck didn't have air conditioning and required me to drive 30 minutes away to swap the truck out. The owner of this location also charged me $50 for a lock and 10 small boxes. He is charging double what u-haul has the boxes listed for online. I would think if uhaul sends me to a location pricing should match uhaul prices.

Edward C. 
Rating:
5.0

Bob was very helpful and gave clear instructions.

Jennida B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Total Stop is the best!! We have rented here for local and long distance moves and the owner takes great care of you!

Lynn C. 
Rating:
1.0

I walked in and the man was on the phone so I waited. He pulled the phone from his face and nodded at me so I spoke. I told him I was there to drop off a Uhaul trailer and he said "ok yeah you're good just leave it outside." I waited for a moment because I assumed at the very least he would need my name, but he just waved me away. The whole thing was super shady.

Kaitlyn W. 
Rating:
5.0

However the good service ended there. The truck AC did not work and it took you home more than a day to get someone out to look at it. In the meantime I could not load the truck but yet I had to pay my movers. The truck did not get ready until the following afternoon and I had to pay another mover overtime so my labor for moving alone in the load up process was double or triple what it should've been. Then I get to Abilene Texas with my load and the U-Haul movers that I had scheduled to unload me went to the wrong city and we're not able to unload me. I go to the local U-Haul facility with the problem and they told me that until they were able to get someone to unload me per my contract that I could keep the truck at no charge. To be on the safe side I called you Hall corporate I held for four hours. I finally got a person who understood the entire situation. She scheduled Abilene unloaders from U-Haul for the very first available date which was August 9. I was told that I would not have to pay for all the days that my household goods and furniture and electronics and my piano had to be held in the back of a 26 foot U-Haul because U-Haul could not find anyone to help me unload per my contract. Today when I turn the truck Uhaul tried to charge me an additional $842 for the truck. The location made me sign a promissory note saying that was part of my contract. If you haul persist I'm trying to make me pay what they told me I would not have to then I will see you at Hall not only for forgiveness of the debt that to replace the things that got ruined because I could not get my truck unloaded in a timely manner. A $2500 white sofa was totally ruined because the truck leaked and got rain stains and rust stains all over the white sofa. My piano was likely ruined as well; it is a 1908 upright grand worth $30,000. So I don't owe money to U-Haul U-Haul I was married to me. This was a nightmare of an experience and unless something happens to remediate this I will never do business with you all again and I will discourage everyone I know from doing business with you Hall. The employees of U-Haul and management positions made the decision to not charge me anything else for the truck and yet U-Haul is trying to do just that. I have been told within seven business days I will know something. Is the word of a U-Haul franchise owner and an executive in your administration not good enough? I am hoping to hear a positive outcome very shortly. If I do not you will hear from my attorney. Linda Royall 325-725-9339.

LINDA SHARON R. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

Toby T. 
Rating:
1.0

I went to return the trailer to the location where I rented it and the manager/owner refused to accept the trailer. He told me I would have to take it to another location. ...costing me time and additional fuel to find another location to return the trailer! I will never use this U-Haul location again!!!

JAMES V. 
Rating:
3.0

I think an overall deep cleaning of the facility itself would do wonders for making it feel welcoming and professional. I completed the online registration before arriving, so the process of picking up my trailer was fairly seamless.

Christopher M. 
Rating:
1.0

Clean the truck!! I was forced to use a truck that had what appeared and smelled to be manure. When I arrived to pick up the truck not only was it filthy, but the doors to the car were completely unlocked and the keys for the Uhaul as well. A representative must have known about the condition of the van, since there was a dolly inside of it. Absolutely disrespectful. It is so bad I may post a review on Google. I feel like a refund is probably in order and I don't think I've ever asked for one from any company. I had to clean the truck to use it, and lay down a tarp. It is unfortunate that this location treats it's customers in the way they do. I was told I would hear from a manager when I spoke to a representative via email yesterday morning and have still not heard anything. I did receive an email receipt, but no acknowledgement for the poor condition of the van.

Martin Z. 
Rating:
3.0

Make sure the information entered online transfers over, that way the customer does not have to reenter their information

Donny A. 
Rating:
5.0

Un mejor servicio en el establesimiento o mejor atencion en horario siempre se encuentra un letrero regreso las 5pm......por lo demas todo bien

EDUARDO M. 
Rating:
5.0

Very friendly and helpful guys

MICHEL S. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

RHONDA G. 
Rating:
1.0

Customer did not leave a comment.

WESLEY R. 
Rating:
5.0

U-haul, the only part of moving that didn't suck.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Great service

Jimmie B. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

None that I can think of. Was quick and easy rental.

NICOLE P. 
Rating:
4.0

Customer did not leave a comment.

DUANE P. 
Rating:
3.0

Customer did not leave a comment.

JOEIALARTIZIE RO M. 
Rating:
2.0

Have someone there during regular working hours to help.

James C. 
Rating:
3.0

Customer did not leave a comment.

Ben T. 
Rating:
2.0

Truck is junk. Brake light and beeping sound on constant. Wind noise through drivers window. Other strange noises periodically.

GARY W. 
Rating:
5.0

The manager does a great job he's very friendly and attentive to your needs. I would recommend this U-Haul place highly.

Shawn J. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

I agreed to a rental price of $182. I will not pay you any more than that. I have stopped payment on any more money to UHaul. If you really want to hear about your service on this matter you can contact me at 918 240 2409.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

BO K. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

carolyn P. 
Rating:
5.0

Customer did not leave a comment.

PAULA E. 
Rating:
5.0

Please fix your phone app. I will never be using the self service option to pick up a truck again because of it... it crashes when you try to upload pictures or accidentally rotate the phone screen.

Edward H. 
Rating:
3.0

Wasn't very helpful or friendly. Glad I won't be going back.

Richard G. 
No reviews have been submitted for this location.

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