The people are very helpful and warm. Good customer service. The location kind of rough out of the way.BRIAN LEIGH W.
Customer Reviews for Tow Pros of Orlando LLC
(U-Haul Neighborhood Dealer)
Orlando, FL 32837
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/21/2022 - 5/31/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sketchy location. Driving up it smelled like marijuana. There was no storefront so I called the location and was told to go to a window for the transaction. My rental was late in the day (5PM) and I would have cancelled the reservation knowing the location and its situation. However, I needed to deliver a birthday present to a friend that evening and did not have time to re-reserve somewhere else. They got a trailer out and hooked me up. I went back to the window and retrieved my license and was not provided a copy of the contract and was told it would be emailed. It wasn't. I asked what time I needed to return the trailer and was told to drop it off anytime. I was not going to return the trailer to that location after dark for my security, let alone leave a trailer on the street by the business. I return the trailer at my earliest convenience after an extremely difficult turnaround maneuver in what is basically an alley between sketchy businesses and check in via the app and see that I was charged double the rate and charged for safetow5k as well - which I had declined on the reservation in the app. I wouldn't send anyone I know there. I did not feel safe or secure and barely felt welcome there. I am even doubting my relationship with UHaul as well.BRET M.
The employee at Tow Pros was fantastic and super helpfulJeffrey F.
rent a dolly deliver it the same day and they have charged me 2 days, in addition to that they tried to charge me for almost 300 dollars, they made me cancel my TDC. I don't rent a team anymore if it's not in a uhaul dealerJoel B.
Customer did not leave a comment.Henry S.
Customer did not leave a comment.DARAK A.