Customer Reviews for Town & Country Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Town & Country Storage

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Michael S. on

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Better quality control of equipment. I only drove 2.5 hours, with an empty trailer and two tires were destroyed.

william A. on

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Joseph B. on

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Terry B. on

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Michael K. on

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Very rough and noisy ride. They should have never rented out this truck.

Steven P. on

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Was closed when we dropped off.

Annie S. on

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Returned truck after hours. Lot was easily accessible

Richard R. on

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We purchased 12 blankets and the attendant put them on the floor of the shop and ushered us out of the office to bring the truck out because he was alone. He failed to put the blankets in the truck so when I got home and opened the truck there were no blankets, we had to make a special trip back to the store to pick them up which was 20 minutes away!

Kevin M. on

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After getting a message that our pick up location did not have the equipment, we agreed to drive further to another location that did. That was fine. But then when returning the trailer, the location told us we had to drop off somewhere else because he “already had five there” and wasn’t allowed any more. So we had to drive to a further location to drop off, hoping they were able to accept it. Weird and inconvenient.

Anthony H. on

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luis M. on

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Nice people

helen B. on

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Great customer service

Curtis J. on

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The truck was clean. However, it was not what I requested. The cargo van on my original request had a very flat tire when I inspected it. Was given the 10 ft'er but only got a break on the mileage. The truck worked out fine also since it was small.

Chuck D. on

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Vehicle had a flat tire that I had to handle...

terry R. on

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william C. on

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Been here before always good

Wesley W. on

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Arrived at 9:40am to pick up trailer but door to the office was locked. I called the office number with no answer and had to wait 5 minutes or so, when someone came from inside and unlocked the door. The failing opened at 9am and have no idea why they didn’t have the door opened. Not a great way of doing business as I almost left and went elsewhere.

Timothy N. on

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I tried after hours pickup, and got to the end of the process and your website froze and didn’t give me a code to get my key. I called customer service and was on hold for 15 minutes and then the representative couldn’t get ahold of a manager to get a code for me. So I couldn’t pick up the truck until the next morning, which defeated the purpose of getting the truck the night before. So I’d suggest texting the code or emailing it so others don’t have this happen to them.

heather D. on

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Nathan S. on

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David S. on

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Uhaul attached trailer to truck. I put the tailgate down and trailer put a huge dent in tailgate. Who builds a trailer so you damage your tailgate if you open it? No warning stickers and was not told by staff that opening tailgate would be damaged by trailer. Very upset. Very let down i wasn't warned this would happen. I can't be the only person this has happened to.

John B. on

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The access gate is tough to maneuver with a large truck and trailer.

JEFFREY M. on

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Clean and secure facility! Dana in the office is always helpful and cheery. Great place for your storage needs!

Anna G. on

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Easy and effective for our short term need during a construction project

Tonya U. on

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Dana was great! Very helpful and understand! Will definitely be back

Justin A. on

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LISA S. on

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I want to say, "THANK YOU FOR EVERYTHING!!!"

MICHAEL L. on

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X.

TROY L. on

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N/A

johnny s. on

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Very clean and very nice people and very helpful.

Mac S. on

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The system when using online to rent a trailer changed my truck from. 4 to 2 door, engine size from v8 to v6 and from 4dr to 2dr. This set me back another 30 minutes even though I ordered online and put the correct vehicle and then I checked in online and it showed the correct car but it changed again in your system.

Robert T. on

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The staff and location were great. I wouldn't recommend Uhaul to another because your trucks don't accurately reflect advertised capacity estimations. Not even close. One bedroom apartment, minus couch, chair, washer, dryer, fridge, kitchen table, Still truck was packed. Two trips.

KENNETH S. on

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Very friendly local service....!

vicki B. on

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Karen L. on

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Ensure that each location has boxes and/or other supplies you request, especially when reservations are made online.

david C. on

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There should be a incentive, especially if you have a storage unit. Price was not competitive.

Roger B. on

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Charles K. on

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MICHAEL T. on

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Eric M. on

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david K. on

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KENNETH S. on

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ralph W. on

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I had a very good experience, the auto transporter worked very well for me.

DAVONTAY D. on

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Overall experience was awesome I think they need to update the truck that I had it shake real bad but other than that awesome experience I would recommend anyone

Jessie B. on

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brad T. on

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Michael C. on

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Very happy with the service provided.

William W. on

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Next time, please ask for the mileage from actual home address to home address and add a few miles to account for the travel to/from the UHaul locations.

Jamal A. on

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Thanks for your help

Billy F. on

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The wait was a little long , it would be nice if there were another person to helped with the customers.

Mildred G. on

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Tammy R. on

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I needed to rent a truck before hours and when I called the staff was very helpful. She recommended that I go online and rent it as a 24/7 rental and then I could pick it up as early as I needed it. She stayed on the line the entire time I did it in case I had a problem.

Jeff B. on

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Put a jack on the trailer tongue!

John B. on

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STEVEN R. on

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Dana was extremely helpful and knowledgeable and had the patience with all of our questions. We will definitely come to this location again for our Uhaul needs!!

Bonnie A. on

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Tim B. on

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Lower the cost of your insurance. The cost was almost 50% of the rental fee. Not reasonable.

Tim N. on

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robert B. on

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Great customer service and very helpful. Thanks again so much.

Katrina P. on

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LARRY C. on

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Klaus F. on

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david N. on

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Everything was as expected. No surprises. The experience was positive.

Letha J. on

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Luther H. on

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Klaus F. on

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Brian R. on

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Very slow service.

JERRY G. on

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Good company. Don't change

Christina C. on

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My experience was frustrating to say the very least. This location is equipped with employees who lack the ability to efficiently rent Uhaul equipment. I was quoted wring pricing, wrong return times and return policies. The "manager" was never available when I asked 3, 4 or 5 times for her to call me. Moving is stressfyl enough, but this rental facility had me in tears multiple times over the 3 day ordeal. EXTREMELY UNPROFESSIONAL

Phillip M. on

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Customer did not leave a comment.

Robert J. on

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One of the tires on the auto hauler came partially off its rim about one mile after we had our load on. Glad we were still on a country road and not the interstate. If it was due to needing air, then someone didn't pre-check properly. If it was due to some road hazard, s--- happens. No harm done-except for the tire.

daisy R. on

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Good customer service.

Sergio D. on

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Tires were bald when I picked it up. The agent called and had two new tires installed.

John B. on

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Friendly, helpful people.

Spencer Z. on

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James R. on

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David N. on

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A little on the high price side

Roy M. on

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It is a very convenient drop-off location. Thank goodness for drop-off key boxes!

Eric H. on

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Erin H. on

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Alan B. on

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We dropped the truck off after hours - parked it and dropped key in red drop box.

James S. on

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The staff was very friendly and made the transaction go smoothly. Great job!

erin R. on

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Kristina W. on

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Wonderful customer service, will definitely use for all my future moving needs!

Sarah W. on

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HELEN B. on

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Edward O. on

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Bonnie A. on

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Very friendly staff!!! As soon as I walked in the week prior to rent a storage building they made me feel very welcomed!!!!

Chris S. on

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Richard C. on

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TROY W. on

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Great customer service, the best uhaul rental experience I've had! Thanks!

JOEY A. on

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KATHY A. on

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ANNETTE P. on

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Make sure that you take the time to explain all additional charges to the customer before collecting any form of payment. Make sure that the trucks and equipment are logged back in at the correct time to prevent any unecessary additional charges to the customer. Moving is already very worrisome and expensive be more supportive to that with each customer.

JOHN R. on

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DAVID A. on

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Much better service than I am used to at U Haul

john P. on

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The tongue of the trailer was laying flat on the ground instead of lifted which made it very difficult to attach to my vehicle. The tongue should have been on a block or stand.

HELEN B. on

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The lady was very nice and a joy to work with very professional and would refer this area to all my associates and friends She is an asset to the u-haul company! !!

JOHN S. on

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joseph T. on

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Great

MICHAEL T. on

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You have a great staff at Troutman location.

JOHN M. on

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CHARLES S. on

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John C. on

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The lady at this location went above and beyond, there was an issue with the chain she called a tech and he was out within minutes to replace the chain. We arrived early and everyone was polite and amazing and we would recommend this location to anyone.

Rob M. on

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A pleasure doing business with Patty at the pick up location, very courteous and professional

joseph T. on

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Customer did not leave a comment.