Customer Reviews for Town & Country Storage
(U-Haul Neighborhood Dealer)

298 reviews

809 S Main St   Troutman, NC 28166

(704) 528-0369

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 528-0369

809 S Main St
Troutman, NC 28166

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I would recommend and use you guys again should the need arise! Thanks for being there!!

LISA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

Customer did not leave a comment.

ROGER W. 
Rating:
3.0

Trailer I was supposed to pick up had a flat tire. No problem with the location, just frustrating that I had to chase down a trailer the night I needed it

DANA H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Harry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

The lady I dealt with was a gem! Attentive and always willing to help me!

ALICIA M.  |  Overall Experience 
Rating:
5.0

Everything was great! We had 2 storage units so they gave us a discount. I wold highly recommended climate control over not climate control. The larger unit was not climate control and lots of stuff got really dirty and some things even molded. It was totally my fault. I should have done a better job wrapping up everything twice. Staff was always great! They pass code to get into the gate Is perfect. You can come and go as you please. My wife and kids always felt safe at the facility after hours. Hope this helps somebody!

JONATHAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Awesome staff:)

Matthew V.  |  Overall Experience 
Rating:
4.0

In person service. Otherwise excellent

RALPH S. 
Rating:
2.0

Difficult to get into. Drop off area is small and not flat. Really bad for trailers with no wheel chocks. Looked like there was a flat drop off area inside the gated fence, but if you're not renting a storage unit, you cannot access that area.

STALEY BETH B. 
Rating:
5.0

The best Uhaul experience, would definitely recommend, and will use again!!

Ricky P. 
Rating:
5.0

Easy access however they were using contactless COVID-19 protocols and no one was available to speak to...I did call a posted number and spoke to a representative about the return.

WAYNE S. 
Rating:
2.0

The office was locked. There was a sign to call. Took three calls to get someone. Girl was very rushed. Then I get a bill online for $20 more dollars than I was quoted. We drove from one rental location to the other, but U-haul did not allow enough mileage. I paid too much!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Paúl S. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

bryan Y. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
2.0

Even due to the Covid 19 limitations, customer service could have been a lot better. First of all, where the trailer was parked was too close to the neighboring building and was difficult to back up to the trailer. Second, no one was there outside to assist with backing up to or help hook up the trailer. With no trailer jack, it was very difficult and dangerous for only me to do it. Hopefully this helps with future costumers, but I will seek a new source for my next rental needs. I was pleased with the look and cleanliness of the 6'x12' enclosed trailer.

Richard H. 
Rating:
5.0

Nothing! The Original location was switched to this location and it was closer.

Dawne M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Homer S. 
Rating:
5.0

Nothing. You were fantastic.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
4.0

The office did not allow anyone inside the office due to Covid 19 issues and the concern to protect employees and customers. However, the attendant, Tyler, was very helpful with the return of the rental truck. He was thorough and supplied paperwork showing that the rental was returned properly.

Leonard F. 
Rating:
3.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

bill V. 
Rating:
3.0

BEWARE of online Reservation and check in! When I reserved a trailer online, I declined the $5.00 safe trip fee that was listed as optional. The total cost that quoted was the rental fee plus taxes. When I received an emailed invoice after returning the trailer, U Haul added the $5.00 fee and when I requested a credit for it, they refused saying it was state mandated. I have never been charged this fee to rent a vehicle in North Carolina.

Kim W. 
Rating:
5.0

Very nice,even alerted me I had left set of keys in truck.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
1.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
3.0

Better quality control of equipment. I only drove 2.5 hours, with an empty trailer and two tires were destroyed.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
3.0

Very rough and noisy ride. They should have never rented out this truck.

Michael K. 
Rating:
4.0

Was closed when we dropped off.

Steven P. 
Rating:
4.0

Returned truck after hours. Lot was easily accessible

Annie S. 
Rating:
3.0

We purchased 12 blankets and the attendant put them on the floor of the shop and ushered us out of the office to bring the truck out because he was alone. He failed to put the blankets in the truck so when I got home and opened the truck there were no blankets, we had to make a special trip back to the store to pick them up which was 20 minutes away!

Richard R. 
Rating:
3.0

After getting a message that our pick up location did not have the equipment, we agreed to drive further to another location that did. That was fine. But then when returning the trailer, the location told us we had to drop off somewhere else because he “already had five there” and wasn't allowed any more. So we had to drive to a further location to drop off, hoping they were able to accept it. Weird and inconvenient.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Nice people

luis M. 
Rating:
5.0

Great customer service

helen B. 
Rating:
4.0

The truck was clean. However, it was not what I requested. The cargo van on my original request had a very flat tire when I inspected it. Was given the 10 ft'er but only got a break on the mileage. The truck worked out fine also since it was small.

Curtis J. 
Rating:
5.0

Vehicle had a flat tire that I had to handle...

Chuck D. 
Rating:
5.0

Customer did not leave a comment.

terry R. 
Rating:
5.0

Been here before always good

william C. 
Rating:
3.0

Arrived at 9:40am to pick up trailer but door to the office was locked. I called the office number with no answer and had to wait 5 minutes or so, when someone came from inside and unlocked the door. The failing opened at 9am and have no idea why they didn't have the door opened. Not a great way of doing business as I almost left and went elsewhere.

Wesley W. 
Rating:
5.0

I tried after hours pickup, and got to the end of the process and your website froze and didn't give me a code to get my key. I called customer service and was on hold for 15 minutes and then the representative couldn't get ahold of a manager to get a code for me. So I couldn't pick up the truck until the next morning, which defeated the purpose of getting the truck the night before. So I'd suggest texting the code or emailing it so others don't have this happen to them.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

heather D. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

Uhaul attached trailer to truck. I put the tailgate down and trailer put a huge dent in tailgate. Who builds a trailer so you damage your tailgate if you open it? No warning stickers and was not told by staff that opening tailgate would be damaged by trailer. Very upset. Very let down i wasn't warned this would happen. I can't be the only person this has happened to.

David S. 
Rating:
5.0

The access gate is tough to maneuver with a large truck and trailer.

John B. 
Rating:
5.0

Clean and secure facility! Dana in the office is always helpful and cheery. Great place for your storage needs!

JEFFREY M.  |  Overall Experience 
Rating:
5.0

Easy and effective for our short term need during a construction project

Anna G.  |  Overall Experience 
Rating:
5.0

Dana was great! Very helpful and understand! Will definitely be back

Tonya U. 
Rating:
4.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

I want to say, "THANK YOU FOR EVERYTHING!!!"

LISA S.  |  Overall Experience 
Rating:
4.0

X.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

N/A

TROY L.  |  Overall Experience 
Rating:
5.0

Very clean and very nice people and very helpful.

johnny s.  |  Overall Experience 
Rating:
5.0

The system when using online to rent a trailer changed my truck from. 4 to 2 door, engine size from v8 to v6 and from 4dr to 2dr. This set me back another 30 minutes even though I ordered online and put the correct vehicle and then I checked in online and it showed the correct car but it changed again in your system.

Mac S. 
Rating:
4.0

The staff and location were great. I wouldn't recommend Uhaul to another because your trucks don't accurately reflect advertised capacity estimations. Not even close. One bedroom apartment, minus couch, chair, washer, dryer, fridge, kitchen table, Still truck was packed. Two trips.

Robert T. 
Rating:
5.0

Very friendly local service....!

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

vicki B. 
Rating:
5.0

Ensure that each location has boxes and/or other supplies you request, especially when reservations are made online.

Karen L. 
Rating:
3.0

There should be a incentive, especially if you have a storage unit. Price was not competitive.

david C. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

I had a very good experience, the auto transporter worked very well for me.

ralph W. 
Rating:
5.0

Overall experience was awesome I think they need to update the truck that I had it shake real bad but other than that awesome experience I would recommend anyone

DAVONTAY D. 
Rating:
4.0

Customer did not leave a comment.

Jessie B. 
Rating:
4.0

Customer did not leave a comment.

brad T. 
Rating:
5.0

Very happy with the service provided.

Michael C. 
Rating:
3.0

Next time, please ask for the mileage from actual home address to home address and add a few miles to account for the travel to/from the UHaul locations.

William W. 
Rating:
5.0

Thanks for your help

Jamal A. 
Rating:
3.0

The wait was a little long , it would be nice if there were another person to helped with the customers.

Billy F. 
Rating:
5.0

Customer did not leave a comment.

Mildred G. 
Rating:
5.0

I needed to rent a truck before hours and when I called the staff was very helpful. She recommended that I go online and rent it as a 24/7 rental and then I could pick it up as early as I needed it. She stayed on the line the entire time I did it in case I had a problem.

Tammy R. 
Rating:
4.0

Put a jack on the trailer tongue!

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Dana was extremely helpful and knowledgeable and had the patience with all of our questions. We will definitely come to this location again for our Uhaul needs!!

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Bonnie A. 
Rating:
5.0

Lower the cost of your insurance. The cost was almost 50% of the rental fee. Not reasonable.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Tim N. 
Rating:
5.0

Great customer service and very helpful. Thanks again so much.

robert B. 
Rating:
3.0

Customer did not leave a comment.

Katrina P. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Klaus F. 
Rating:
5.0

Everything was as expected. No surprises. The experience was positive.

david N. 
Rating:
5.0

Customer did not leave a comment.

Letha J. 
Rating:
5.0

Customer did not leave a comment.

Luther H. 
Rating:
5.0

Customer did not leave a comment.

Klaus F. 
Rating:
3.0

Very slow service.

Brian R. 
Rating:
4.0

Good company. Don't change

JERRY G. 
Rating:
1.0

My experience was frustrating to say the very least. This location is equipped with employees who lack the ability to efficiently rent Uhaul equipment. I was quoted wring pricing, wrong return times and return policies. The "manager" was never available when I asked 3, 4 or 5 times for her to call me. Moving is stressfyl enough, but this rental facility had me in tears multiple times over the 3 day ordeal. EXTREMELY UNPROFESSIONAL

Christina C. 
Rating:
4.0

Customer did not leave a comment.

Phillip M. 
Rating:
4.0

One of the tires on the auto hauler came partially off its rim about one mile after we had our load on. Glad we were still on a country road and not the interstate. If it was due to needing air, then someone didn't pre-check properly. If it was due to some road hazard, s--- happens. No harm done-except for the tire.

Robert J. 
Rating:
5.0

Good customer service.

daisy R. 
Rating:
5.0

Tires were bald when I picked it up. The agent called and had two new tires installed.

Sergio D. 
No reviews have been submitted for this location.

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